17 episodes

Julie Soukup Hosts. With Medical Memory recording over 150,000 (and counting) patients, we felt it relevant to start discussing what are the best practices in patient communication and how can we optimize these conversations now captured and recorded by video.

We will be meeting with industry and video communication experts about how to elevate these conversations to optimize time, and maximize the patient experience. What can we learn from the medical and surrounding industries now that the camera is on, and the patient is watching? STAY TUNED

Take 1: Patient Julie Soukup

    • Education
    • 5.0 • 8 Ratings

Julie Soukup Hosts. With Medical Memory recording over 150,000 (and counting) patients, we felt it relevant to start discussing what are the best practices in patient communication and how can we optimize these conversations now captured and recorded by video.

We will be meeting with industry and video communication experts about how to elevate these conversations to optimize time, and maximize the patient experience. What can we learn from the medical and surrounding industries now that the camera is on, and the patient is watching? STAY TUNED

    "Emergency Room Video Communication & Automation" with Dr. Eric Wilke, ER Doctor

    "Emergency Room Video Communication & Automation" with Dr. Eric Wilke, ER Doctor

    Dr. Eric Wilke, is the next guest on Take 1: Patient Podcast with host Julie Soukup. Dr. Wilke is an Emergency Room Physician and COO of TECHealth discusses using video to automate patient communication for many patients who walk into the ER and leave with the same challenge. He discusses using new technology, recording, and AI to leverage the repetition with patients in the emergency room. This allows doctors and nurses to save time, specifically in discharge while still effectively educating these patients.

    • 21 min
    "Remote Pharmacy Safety & Education" w/ Dr. Ronnie Strickland, Cardinal Pharmacy & Host Julie Soukup

    "Remote Pharmacy Safety & Education" w/ Dr. Ronnie Strickland, Cardinal Pharmacy & Host Julie Soukup

    Dr. Ronnie Strickland, Remote Pharmacy Services at Cardinal discusses how outsourcing pharmacy fills gives floor pharmacists time for patient communication and focus on safety. He discusses what can be done from a remote virtual standpoint and how this can help protect patients. In rural, smaller hospitals, along with night shifts, often a nurse is required to be a nurse and a pharmacist. Outsourcing tools protect and intervene in errors, many of which are medication safety-related.

    • 23 min
    When Education Means Protection from Faux Pharmacy

    When Education Means Protection from Faux Pharmacy

    Dr. Al Carter, PharmD is the Executive Director and the CEO of the National Association of Boards of Pharmacy. He joins our host Julie Soukup, VP of The Medical Memory to discuss the imperative importance of educating patients about online and faux pharmacies.
    In our podcast, he discusses the importance of nurses educating patients about the concerns of misusing medication or utilizing illegitimate online pharmacies.
    He talks about the programs the State Board of Pharmacy is putting in place to track the dispensing of controlled substances, for not only pharmacists but for prescribers. Especially in the Pain Clinic era where some patients go state to state in hopes of 'beating the system.' A Platform that connected all systems to protect patients became imperative.
    What was incredibly powerful was his conversation about online Pharmacies. Over 95% of the pharmacies that are online are actually not credible. The concern and fear of this are that these can be pharmacies that are not licensed and not following FDA regulations. Many of the medications are laced or have no active ingredients. For some patients this can be fatal and over 109K patients died last year due to overdose, or taking something and not understanding what's in it.

    There are many ways to verify pharmacies, and he gives tips for doing so.

    • 27 min
    Pharmacy and Provider Support for Discharged Patients

    Pharmacy and Provider Support for Discharged Patients

    Sean Wood, VP of Our Medical Practice and Pharmacy Technician talks with Julie Soukup, VP of Sales for The Medical Memory about a newer way to look at patient discharge from hospital to homecare where the Clinical Pharmacy and Provider team are intimately involved to ensure successful outcomes and prevent readmission. He emphasizes the importance of ensuring there's no duplication, effective compliance, and other clinical directives.
    A multifaceted approach means a lot of information and a newer perspective on how to work with patients. So this system ensures patients stay compliant with their providers and medications. Everyone is informed, including patients and their families.

    • 27 min
    'Beyond Medication' w/ Dr. Melody Hartzler, Clinical Pharmacist, CEO of Pharm to Table

    'Beyond Medication' w/ Dr. Melody Hartzler, Clinical Pharmacist, CEO of Pharm to Table

    Dr. Hartzler leads the Pharm to Table team to help patients better manage chronic disease through functional and integrative medicine.
    In this podcast, she talks about the challenges nurses and discharge providers face to fully understand and educate patients about the medications that they take. Understanding time constraints and patient scheduling, she offers advice on how to support and educate patients via educational videos or programs like theirs. Most importantly, she talks about the need for reconciliation of current medications and looking at the patient as a whole.

    • 25 min
    "Be the Change or Be Quiet" w/ Dr. Tanya Osborne-McKenzie, CNO MLK Healthcare with Host Julie Soukup

    "Be the Change or Be Quiet" w/ Dr. Tanya Osborne-McKenzie, CNO MLK Healthcare with Host Julie Soukup

    Dr. Tanya Osborne-McKenzie joins Julie Soukup, Chief Nursing Officer of MLK Community Healthcare to discuss her experience growing and learning the specialty of leadership. She discusses ways to create change in a hospital system with 3 key factors. 1.) Make a business case for the quality of care via research and data 2.) Speak to the why 3.) Patient at the Center of business.

    • 28 min

Customer Reviews

5.0 out of 5
8 Ratings

8 Ratings

JH.colo ,

Diverse communication tips

From pediatricians to lawyers, news reporters and a diverse group of healthcare professionals, this podcast has great tips to cover all aspects of communication barriers and suggestions.

bigdog123469 ,

Excellent Podcast

Take 1: Patient Podcast has been a game changer and is a must listen every week! With how busy medical professional are on a daily basis effective communication is often overlooked. This podcast gives incredible insights and quick tips on how any medical professional can up their communication game. I also love that it is sponsored by The Medical Memory who is at the forefront of changing doctor patient communication for the better! 10/10

gmcauley ,

A health literacy best practice!

Medical Memory videos help patients and families remember and understand the medical plan of care; therefore, improving their ability to be compliant with the plan of care. Compliance with the plan of leads to improved clinical outcomes. I am certain this is a leading industry best practice!

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