ServiceNow Podcasts

ServiceNow Community Podcasts
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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums

  1. AI isn’t magic, it’s math w/ Danielle Crop

    -1 J

    AI isn’t magic, it’s math w/ Danielle Crop

    Tim and Juan chat with Danielle Crop is the EVP Digital Strategy & Alliances at WNS, former Chief Data Officer of Albertson and also the former Chief Data Officer of American Express about how data leaders and practitioners need to be thinking about AI and how to focus on what truly provides business value. We get into who will be building models, and how roles will be evolving in organizations. If you want to learn what is going through the mind of an executive data leader, this episode is for you! See omnystudio.com/listener for privacy information.

    56 min
  2. TAKEAWAYS - AI isn’t magic, it’s math w/ Danielle Crop

    BANDE-ANNONCE DE L’ÉPISODE 5, SAISON 10

    TAKEAWAYS - AI isn’t magic, it’s math w/ Danielle Crop

    This is the takeaway episode with Danielle Crop is the EVP Digital Strategy & Alliances at WNS, former Chief Data Officer of Albertson and also the former Chief Data Officer of American Express where we chat about how data leaders and practitioners need to be thinking about AI and how to focus on what truly provides business value, who will be building models, and how roles will be evolving in organizations. If you want to learn what is going through the mind of an executive data leader, this episode is for you. If you like what you heard, you should check out the full episode! See omnystudio.com/listener for privacy information.

    5 min
  3. AI-Driven Innovation with Shruti Shrivastava and Averria Martin

    -1 J

    AI-Driven Innovation with Shruti Shrivastava and Averria Martin

    In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of AI in research, internal mobility at ServiceNow, and effective leadership strategies. Averria shares her personal and professional experiences, emphasizing the importance of work-life balance, growth mindset, and fostering a collaborative culture. The episode also highlights practical advice for transitioning from IC roles to leadership and the value of internal mobility and user-centric approaches in research. Guest - Averria Martin, Senior Director, UX ResearchGuest Host - Shruti Shrivastava, Director of UX Research 00:00 Introduction and Guest Introduction00:13 Meet Shruti Shrivastava01:10 Insights on AI in Research01:51 Interview with Averria Martin04:48 Work-Life Balance Tips06:53 Career Advice for Researchers09:27 Internal Mobility and Culture at ServiceNow12:47 AI and Research Technologies18:20 Collaboration and Leadership26:04 Final Thoughts and Conclusion See omnystudio.com/listener for privacy information.

    27 min
  4. When is Data and AI governance truly a business enabler? w/ Jessica Zuñiga

    26 NOV.

    When is Data and AI governance truly a business enabler? w/ Jessica Zuñiga

    Jessica Zuñiga is the Head of AI Readiness & Data Governance at BlueYeti and one of the most important voices in data governance in Mexico and Latin America. Tim and Juan discuss with Jessica about when data and AI governance truly becomes a business enabler and how to use frameworks like DAMA effectively.  See omnystudio.com/listener for privacy information.

    54 min
  5. TAKEAWAYS - When is Data and AI governance truly a business enabler? w/ Jessica Zuñiga

    BANDE-ANNONCE DE L’ÉPISODE 4, SAISON 10

    TAKEAWAYS - When is Data and AI governance truly a business enabler? w/ Jessica Zuñiga

    This is the takeaway episode with Jessica Zuñiga is the Head of AI Readiness & Data Governance at BlueYeti and one of the most important voices in data governance in Mexico and Latin America. Tim and Juan discuss with Jessica about when data and AI governance truly becomes a business enabler and how to use frameworks like DAMA effectively. If you like what you heard, you should check out the full episode! See omnystudio.com/listener for privacy information.

    5 min
  6. Narrative Analytics with Agent Ada

    20 NOV.

    Narrative Analytics with Agent Ada

    Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that. Amrutha clarifies the distinction by explaining how Agent Ada surpasses merely inputting a dataset into ChatGPT or Gemini, employing personas and a library of reusable skills to analyze data in a more human-like manner. We also dig into turning raw analysis into a story and, most importantly, into actionable steps that people in the business can actually use. Guest - Amrutha RameshHost - Bobby Brill See omnystudio.com/listener for privacy information.

    15 min
  7. Netflix’s Unified Data Architecture: Model Once, Represent Everywhere with Alex Bertails

    19 NOV.

    Netflix’s Unified Data Architecture: Model Once, Represent Everywhere with Alex Bertails

    A few months ago, Netflix engineering published a blog post titled “Model Once, Represent Everywhere: UDA (Unified Data Architecture)” which is an RDF knowledge graph connecting domain models to data through mappings, all grounded in-house metamodel. In this episode, Tim and Juan sit down with Alex Bertails to understand the motivations behind UDA, how it’s implemented and the value that Netflix is deriving from it. If you are interested in how to take metadata, knowledge graphs and RDF to the next level, this episode is for you! See omnystudio.com/listener for privacy information.

    1 h 5 min
  8. TAKEAWAYS - Netflix’s Unified Data Architecture: Model Once, Represent Everywhere with Alex Bertails

    BANDE-ANNONCE DE L’ÉPISODE 3, SAISON 10

    TAKEAWAYS - Netflix’s Unified Data Architecture: Model Once, Represent Everywhere with Alex Bertails

    Listen to the Tim and Juan's takeaways from our discussion with Alex Bertails about Netflix's Unified Data Architecture. If you like what you heard, listen to the full episode!  See omnystudio.com/listener for privacy information.

    6 min
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Notes et avis

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À propos

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums

Informations

  • Création
    ServiceNow Community Podcasts
  • Années d’activité
    2019 - 2025
  • Épisodes
    108
  • Classification
    Tous publics
  • Copyright
    © 2025 ServiceNow Community
  • Site web de l’émission
    ServiceNow Podcasts

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