Taking Turns

CoCoHub - conversational components

They're coming from everywhere. Comedy to Linguistics, Computer Science to Translation, Content creating to UX design - all those ways led to their current destination: being a conversation designer. In an open conversation with Eran Soroka, head of marketing at CoCoHub, conversation designers from all over the world, including leaders of the Conversational AI industry, are revealing how did they get here, what makes the difference between a great chatbot or a voice assistant and an annoying experience, and what tips they can give to aspiring conversation designers.

  1. 2021. 01. 19.

    Taking Turns - Ep 021 - Eric Kades

    What's in a sales chatbot? Is it the a great conversational experience by automation, or maybe a live chat agent waiting in the dark to save the day? And, wait - why not both? Eric Kades, Founder at TextChat by JetSense.ai, believes in combining those two - and gives several examples of how conversational interfaces can resurrect a campaign, improve conversion rate substantially, and even help students avoid dropping from college.

    15분

  2. 2021. 01. 10.

    Taking Turns - Ep 020 - Nick Thomson

    2020 was a tough year, but at least at digital marketing and transformation, it was the Year of the Chatbot. And while we look, most of the time, to the USA or Europe as the center of the universe, the South African market is awakening as well - which is a great reason to have Nick Thomson from GotBot on the line. So why is chatbots so easy to sell nowadays? What happens when a chatbot you've created is TOO successful? And why should a good chatbot be "super sassy"? Watch Nick's fascinating conversation with our host, Eran Soroka.

    24분

  3. 2020. 11. 23.

    Taking Turns - Ep 018 - Geertina Hamstra

    Geertina Hamstra, mom of 2 daughters and +100 chatbots, knows first-hand how a chatbot can create a bond with a human. In the 18th episode of Taking Turns with Eran Soroka, she also recalls a chatbot that she created to protect kids online, and talks about the importance of a bot's personality.

    13분

  4. 2020. 10. 28.

    Taking Turns - Ep016 - Zara Jillings

    How can a human-like chatbot help a country connect better with its citizens during a pandemic? How can a digital person become your business' brand ambassador? And how did Zara Jillings, a national basketball star and NCAA starting PG, pivot to conversational AI? Watch this episode of Taking Turns, and as a bonus, get an unexpected answer to one of the hottest discussions of the last two seasons: Kawhi or LeBron?

    11분

  5. 2020. 10. 13.

    Taking Turns with Maciej Maliszewski

    The Coronavirus brought the world to a halt - including the physical experience of shopping... and that's where and when chatbots came to save the day.   Maciej Maliszewski is the head of bots in K2bots.ai in Poland, where they help all kinds of businesses and institutes - from Ikea to the Warsaw University and deep into the fashion market. In the latest Taking Turns episodes, Maciej is talking about the gains businesses can get from going conversational, even in areas where the fit - pun intended - feels strange.

    13분

  6. 2020. 09. 29.

    Taking Turns with Ambreen Molitor

    Sometimes, a societal change can be seen and measured in... the logs of a chatbot.  Take, for example, Roo. The award-winning chatbot of Planned Parenthood was launched in February 2019 and had millions of conversations since - with teens from all over USA and the world. The insights are fascinating: following the #MeToo movement, for example, those teens are starting to search for ways to behave respectfully towards their partners.  So, how did Roo came to life? How do they know when an adult is posing as a teenager? And what are the plans forward for the world's most popular sexual health chatbot?  As part of the 6th meetup - Healthy Conversations - here's PPFA Senior Director of Digital Products, Ambreen Molitor, talking with our Eran Soroka.

    22분

  7. 2020. 09. 14.

    Taking Turns with Lauren Golembiewski

    Lauren Golembiewski and her partner, developer and musician Matthew Buck, just loved to play at home with voice interactions and automation devices. When the industry started to evolve, they both quitted their jobs and founded Voxable, which helps companies - and individuals - create voice skills the right way.  So, how can you learn an instrument with a voice bot? How hard was it to create a voice skill for SXSW? And why is a user research so crucial?

    20분

  8. 2020. 08. 31.

    Taking Turns with Rebecca Evanhoe

    How are being a teacher and being a conversation designer similar? How can e-learning benefit from conversational AI? And how can Alexa help you prepare a Thanksgiving turkey? In the 12th episode of Taking Turns, Eran Soroka catches up with one of the biggest and experienced experts in the field - Rebecca Evanhoe. Enjoy the show!

    11분
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They're coming from everywhere. Comedy to Linguistics, Computer Science to Translation, Content creating to UX design - all those ways led to their current destination: being a conversation designer. In an open conversation with Eran Soroka, head of marketing at CoCoHub, conversation designers from all over the world, including leaders of the Conversational AI industry, are revealing how did they get here, what makes the difference between a great chatbot or a voice assistant and an annoying experience, and what tips they can give to aspiring conversation designers.

정보

  • 제작진
    CoCoHub - conversational components
  • 방송 연도
    2020년 - 2021년
  • 에피소드
    19
  • 등급
    전체 연령 사용가
  • 저작권
    © CoCoHub - conversational components