Takis Talk

Gregory Diktakis

Professional Platform

  1. Jul 17

    Takis Talk Episode 14 - The Clock Is Coming for the Counter: Six California Permit Bills Every Building Official Should Watch

    Share this episode of Takis Talk Picture a typical Tuesday morning in a California building department. Your plan-check queue is three weeks deep. One reviewer is on leave, another employee has just given notice, and the inspection calendar is already full. Then an applicant walks up to the counter and says the state has placed your department on a deadline. If you miss it, the applicant plans to hire a private professional to review the plans—and your department will have only a matter of days to respond. That scenario is no longer theoretical. California lawmakers are considering a group of bills that would place new deadlines, fee restrictions and procedural requirements on building departments. Taken together, they point toward a significant change in the relationship between local enforcement agencies and the state. For decades, California generally set the building standards while local jurisdictions determined how to administer plan review, permitting and inspections. These proposals would move more of that administrative authority into state law. The common themes are unmistakable: statutory timelines, third-party reviewers, automated permits, remote inspections, limits on local fees and more stringent documentation requirements. The podcast episode behind this article examines the practical effect of that shift from the perspective of the people working at permit counters, plan-check desks and construction sites every day. Legislative update: The article below uses the most recent official bill text available as of July 15, 2026. Several bills were amended after the episode was recorded, so some deadlines and requirements differ from those discussed in the recording. These measures remain subject to further amendment. This article is educational commentary, not legal advice. AB 2418: Private Plan Review for Certain Nonresidential Projects AB 2418 is one of the clearest examples of California placing the local permitting process on a clock. The bill applies to certain nonresidential tenant improvements in one- to three-story Group B buildings with an occupant load of no more than 49. The current Senate-amended version would require the city or county to give the applicant an estimated review timeframe after receiving a complete application. The episode discussed an “excessive delay” threshold of more than 50 business days. The current bill text is more aggressive: it defines excessive delay for the initial structural building-safety plan check as more than 30 business days. It also addresses delays involving corrected plans and resubmittals. When the department anticipates or experiences an excessive delay, the applicant may request that the jurisdiction contract with or temporarily employ a private reviewer. If the jurisdiction determines that no qualified provider is available, the applicant could hire a private professional provider at the applicant’s own expense. That provider could not simply be anyone offering plan-review services. The current language generally requires a licensed architect or professional engineer with an acceptable plans-examiner certification and no financial interest in the permit or preparation of the plans. A local agency may also establish a list of qualified providers. After the private provider submits the required affidavit and plan-check report, the city or county would have 10 business days to consider the report and either issue the permit or provide a written notice identifying the noncompliant requirements. The current bill also includes indemnification and public-entity immunity provisions related to permits issued through this process. Why AB 2418 matters to building officials The greatest operational risk may not be the use of private reviewers itself. Many departments already rely on consultants to handle fluctuations in workload. The difference is that AB 2418 would give the applicant a statutory path to an outside provider and impose a short local response period after that provider finishes the review. Departments should begin tracking commercial plan-check performance by project type, review cycle and responsible department. The data should distinguish between time spent in the jurisdiction’s queue and time spent waiting for an applicant’s resubmittal. That distinction matters. A project that takes three months from application to permit issuance is not necessarily a project that sat untouched for three months. It may have been returned several times because of incomplete plans, missing calculations or unresolved comments from fire, public works or environmental health. Accurate timestamps allow the department to demonstrate what actually occurred. Building officials should also consider developing provider qualification standards, report formats, conflict-of-interest disclosures and an escalation procedure for the 10-business-day response window. AB 2058: Factory-Built Housing Inspections and the 50% Fee Limit AB 2058 addresses factory-built housing and would give the first user a choice between having the installation inspected by the local enforcement agency or by a qualified quality-assurance agency acting under the supervision of the California Department of Housing and Community Development. If the applicant selects the outside quality-assurance agency, the applicant pays that agency’s cost, and the local enforcement agency may not charge an inspection fee for the same work. When the local department performs the inspection, the bill generally limits the inspection fee to no more than 50% of the equivalent fee for nonfactory-built housing. It would impose a similar 50% limitation on permitting fees. There is an important exception. A local agency could exceed the 50% limit if it adopts written findings through a resolution or ordinance and provides substantial evidence of the reasonable cost of performing the inspection or permit review. The bill also expressly preserves the local enforcement agency’s authority to issue or withhold a certificate of occupancy. Why AB 2058 matters to building officials The practical issue is cost recovery. Permit and inspection fees fund plan reviewers, permit technicians, inspectors, vehicles, software, records management and other services. A fee cap that falls below the actual cost of providing those services does not eliminate the cost. It shifts the cost to the general fund, other permit customers or the department’s staffing level. AB 2058 therefore makes a defensible cost-of-service study essential. Departments should identify exactly what remains within local scope for factory-built housing, including site preparation, foundations, utility connections, fire access, grading, zoning conditions and final occupancy review. The findings required to exceed the cap cannot be based on a general belief that the fee is reasonable. They should be supported by documented staff time, labor rates, overhead allocation and the actual activities performed by the department. AB 1738: Required Remote Inspection Options AB 1738 would require many local agencies to offer remote inspections for specified work in one- and two-family dwellings. This bill changed materially after the episode was recorded. The July 2 version is narrower than earlier proposals and moves implementation into 2028. Under the latest language, covered projects include residential heat-pump water heaters, certain residential heat-pump HVAC systems, residential reroofs, qualifying photovoltaic and energy-storage systems, and smoke and carbon-monoxide detectors. A remote inspection could use live videoconferencing or recorded photos and videos, subject to the construction inspector’s direction. Most covered jurisdictions would need to comply by January 1, 2028. Certain smaller qualifying cities would have until July 1, 2028. Cities with fewer than 5,000 residents and counties with fewer than 150,000 residents—including cities within those counties—would be exempt. Importantly, the current bill allows local agencies to adopt technical protocols addressing image quality, camera coverage, proof of the project location and internet connectivity. It also preserves the inspector’s authority to terminate a remote inspection and require an in-person visit when compliance cannot be verified remotely. A homeowner or contractor who willfully misrepresents the work could be temporarily prohibited from using the remote option. Why AB 1738 matters to building officials Remote inspection is neither automatically unsafe nor automatically efficient. Its effectiveness depends on the type of work, the competence of the person operating the camera and the discipline of the inspector conducting the review. A like-for-like water-heater replacement may be well suited to a remote inspection. A complicated structural connection, concealed installation or condition requiring physical testing may not be. Every department should establish a written remote-inspection matrix that identifies eligible work, required documentation and conditions that trigger an in-person inspection. Inspectors should have unquestioned authority to end the remote process when they cannot see what they need to verify. Records are equally important. Photos, videos, inspection notes, the identity of the person operating the camera and any limitations encountered during the inspection should be preserved in the permit record according to the jurisdiction’s records policy. SB 222: Automated Heat-Pump Permits and Asynchronous Inspections Connect at TakisTalk.com

    Takis Talk Episode 14 - The Clock Is Coming for the Counter: Six California Permit Bills Every Building Official Should Watch
  2. Jun 17

    Building Safety Leadership with Robert Gary: ICC, IAPMO, Los Gatos, Code Development, Housing, and the Future of Building Officials

    Share this episode of Takis Talk In this episode, we sit down with Robert Gray, Building Official for the Town of Los Gatos, for a wide-ranging conversation about building safety leadership, code development, local government, housing challenges, professional service, and the importance of getting involved in the organizations that shape our industry. Robert is one of those people who seems to be everywhere that matters. Whether it is local ICC chapter work, IAPMO involvement, code hearings, professional development events, or conversations about the future of building departments, Robert continues to show up and contribute. His career reflects the kind of servant leadership that the building safety profession needs more of: steady, thoughtful, committed, and focused on helping the next generation succeed. The conversation begins with Robert’s involvement in the ICC Peninsula Chapter and his leadership journey through local chapter work. Like many inspectors and building officials, Robert initially assumed that some of these professional organizations were mainly for building officials. Over time, through encouragement from mentors and colleagues, he became more involved, eventually serving in leadership roles and helping guide the direction of local code organizations. His story is a reminder that inspectors, permit technicians, plans examiners, code compliance officers, and building officials all have a place in these organizations—and that the future of the profession depends on people being willing to raise their hand and participate. Robert also discusses his work with both ICC and IAPMO, the value of collaboration between different code organizations, and the reality that code officials in California often have to work across multiple systems, standards, and agencies. The episode touches on the challenges of digital code access, the relationship between ICC, IAPMO, NFPA, and other code bodies, and why local collaboration is so important even when national organizations may operate in separate lanes. A major part of the discussion focuses on Los Gatos, a unique community in the heart of Silicon Valley with a small-town feel, high property values, historic buildings, wildfire concerns, and significant housing pressure. Robert talks about the challenges of meeting housing requirements in a jurisdiction that has limited land, strong community expectations, and areas located in or near the wildland-urban interface. As California cities and towns continue to respond to housing mandates, builder’s remedy projects, multifamily development, ADUs, and changing state legislation, building departments are being asked to adapt quickly while still protecting life safety and maintaining public trust. The episode also explores the evolving role of the building official. Robert and the host discuss staffing, third-party plan review and inspection support, remote inspections, private-sector partnerships, and the pressure placed on jurisdictions to meet increasingly aggressive timelines. Robert brings a balanced perspective to these issues, recognizing the value of outside support while also emphasizing the importance of maintaining the authority and responsibility of the jurisdiction. Beyond the technical and policy issues, this conversation is also about career growth and leadership. Robert shares his path from growing up in Oklahoma, working in construction, running a construction company, moving to California, becoming a building inspector, and eventually stepping into the role of building official. He talks about learning from mentors, serving the public, continuing his education, and pursuing growth beyond the building official role. The conversation also addresses an important question in local government: why are building officials often overlooked for executive management positions, despite the leadership, technical knowledge, customer service skills, and problem-solving experience required to do the job well? Robert’s story is also deeply personal. He speaks with pride about his wife, children, grandchildren, and the values that guide his work and life. From family stories to leadership lessons, from building codes to whiskey festivals, this episode offers a complete picture of someone who cares deeply about his profession, his community, and the people around him. Whether you are a building inspector, building official, code enforcement officer, permit technician, plans examiner, contractor, planner, city manager, student, or someone considering a career in building safety, this episode offers valuable insight into what it means to serve, lead, mentor, and stay involved. Robert Gray’s message is clear: this industry needs people who are willing to participate, volunteer, learn, lead, and support one another. The future of building safety will be shaped by those who show up—and Robert is a great example of what that looks like.   Connect at TakisTalk.com

    Building Safety Leadership with Robert Gary: ICC, IAPMO, Los Gatos, Code Development, Housing, and the Future of Building Officials
  3. May 18

    In California a boiler room can be an ADU. No that's not a typo.

    Share this episode of Takis Talk California’s 2026 ADU rules make it easier than ever to add a backyard home, garage conversion, or in‑home unit, and smart SEO can help your “California ADU 2026” content get found by the right homeowners, investors, and local officials. This post walks through what changed, why ADUs matter, and how to position your site to capture growing search traffic around California ADUs in 2026. Why California ADUs Matter In 2026 Accessory dwelling units (ADUs) and junior ADUs (JADUs) have moved from niche idea to mainstream housing strategy in California. The California Department of Housing and Community Development (HCD) reports that annual ADU permits grew from just over 1,300 in 2016 to more than 30,000 by 2024, meaning roughly one in four new homes permitted statewide was an ADU  In March 2026, HCD released an updated ADU Handbook that frames ADUs and JADUs as “innovative and effective options” for adding much‑needed housing, especially because they can often be built without buying new land or constructing expensive structured parking or elevators. For homeowners, that translates into a rare opportunity: add a rental unit, house a family member, or create space for a caregiver on the lot you already own, while tapping into new state protections that standardize timelines and limit local roadblocks.  What’s New In California ADU Law For 2026 Several state laws took effect around 2026 that reshape the ADU process and create new talking points for SEO content. SB 543 requires local permitting agencies to decide if an ADU or JADU application is complete within 15 business days and provide a written list of missing items; if they don’t, the application can be deemed complete and the 60‑day approval clock starts. Many agencies also now face “deemed approved” consequences if they fail to act on complete applications within state timelines, shifting leverage toward homeowners and builders.  AB 1154 updates JADU rules so that owner‑occupancy is required only when the JADU shares sanitation facilities with the primary home; if the JADU has its own bathroom, owner‑occupancy is no longer mandatory. The same law reinforces that JADUs cannot be used as short‑term rentals and must be rented for more than 30 days, which is critical for anyone targeting “JADU Airbnb” type searches. On fees, the 2026 handbook reiterates that impact fees are prohibited for ADUs of 750 square feet or less and JADUs of 500 square feet or less, and that larger ADUs must pay fees proportional to their size relative to the primary dwelling.  Key Design And Zoning Standards Homeowners Search For Many high‑intent searches in 2026 revolve around “how big,” “how tall,” and “how close to the property line” an ADU can be, and state guidance offers clear anchors for content. The 2026 handbook explains that local agencies must still review ADUs for building and safety codes but must rely on objective standards—things like a four‑foot side and rear yard setback—rather than subjective ideas like “neighborhood character.” For setbacks, the handbook emphasizes protection for at least an 800‑square‑foot ADU with four‑foot side and rear yard setbacks, meaning local rules cannot be used to prevent that baseline unit if other standards are met. On height, local ordinances can set limits, but they may not drop below minimum state allowances, which include at least 16 feet for many detached ADUs and higher limits in certain transit‑related or multifamily situations. In practical terms, this gives you SEO‑friendly topics like “California ADU 4‑foot setback rule,” “16‑foot detached ADU height,” and “can a two‑story ADU be denied?” that directly answer homeowner questions.  Parking, HOA Rules, And Multifamily ADUs Parking and HOA restrictions generate a large share of homeowner confusion—and search volume. State law now says parking requirements for ADUs can’t exceed one space per unit or per bedroom, and there are multiple scenarios—such as being within a half‑mile of transit or converting an existing structure—where cities cannot require any parking at all. When a garage is converted into an ADU, local agencies generally may not require replacement off‑street parking, a point many homeowners still misunderstand.  On HOAs and CC&Rs, civil code sections described in the 2026 handbook invalidate rules that effectively prohibit or unreasonably restrict ADUs or JADUs on single‑family lots, though HOAs can still apply reasonable, objective design standards that don’t drive up costs or block projects. Multifamily properties are also in play: state law allows multiple detached ADUs plus conversion units within existing multifamily buildings, up to a percentage of existing units, creating new pathways for adding housing without full redevelopment. These topics give you rich long‑tail keywords like “HOA can’t block California ADU 2026,” “garage conversion no replacement parking,” and “multifamily ADU rules 2026.”  Connect at TakisTalk.com

    In California a boiler room can be an ADU. No that's not a typo.
  4. Apr 17

    Mike Savage on Building Safety, ICC Leadership, and Willdan’s Impact - Takis Talk Episode 11

    Share this episode of Takis Talk Takis Talk episode 11 dives into the life, leadership, and legacy of Mike Savage, a nationally respected building official, ICC executive board member, master electrician, and former military servicemember whose career has helped shape the modern building safety profession. In this in-depth conversation, Mike shares how a family construction legacy, frontline inspection work, and decades of code development experience have all fueled his mission to protect lives through safer buildings and better-trained professionals. Takis Talk Episode 11: Mike Savage on Building Safety, Leadership, and Legacy “Takis Talk episode 11” centers on Mike’s unique path from a contractor’s kid in Maryland to a nationally influential building official and code leader working with jurisdictions across the country. Today, Mike serves as the building official for the Town of Oakland, Florida through industry leader Willdan, where his team manages permitting, plan review, inspections, and building official services as a fully integrated solution for the jurisdiction. He also sits on the International Code Council (ICC) Board of Directors as Secretary/Treasurer, giving him a direct hand in the codes and standards that shape building safety worldwide. Mike’s roots in construction run deep. His grandfather, Edward F. Savage, ran a general contracting company and raised 16 children, with the sons dropped off at job sites and the daughters helping run the farm and store. That environment instilled a strong work ethic and practical understanding of how buildings go together, which later powered Mike’s journey into obtaining and maintaining his master electrician’s license in Maryland. His commitment to the trades is also personal: Mike’s father died in a construction accident in 1968, a loss that sharpened his awareness of just how high the stakes are when it comes to codes, inspections, and life safety. From Overwhelmed Inspector to National Leader One of the most compelling parts of Takis Talk episode 11 is Mike’s candid reflection on his early years as an inspector. He admits he was miserable during his first six months, transitioning from hands-on construction to racing through 30–45 inspections a day, constantly afraid of missing something that could affect budgets, schedules, or lives. With minimal mentoring and a retiring predecessor in “short-timer” mode, he turned to self-study—digging into code books at night and even ordering VHS training tapes—to build the knowledge and confidence he needed. That hunger for education led him to the Maryland Building Officials Association in the mid‑1990s, where networking and shared learning reinforced his commitment to staying in the profession long-term. Over the years, he carried that same drive into roles in Maryland, New Mexico, and Florida, working in jurisdictions that required everything from partial licensing to full licensing across all four trades, including building code administrator credentials. In Florida today, Mike holds an impressive 11 separate licenses—more than he has ever held in any other state—demonstrating the depth and breadth of his technical and administrative qualifications. ICC, NFPA, UL, and IAEI: Shaping the Codes That Shape Our World Takis Talk episode 11 also highlights Mike’s extensive service in the national and international codes and standards arena. Through his governmental membership with ICC, he serves on the ICC Board of Directors and currently holds the officer role of Secretary/Treasurer, helping guide strategy, policy, and member-focused initiatives for the code community. His commitment extends well beyond ICC: he has served on NFPA code-making panels for the National Electrical Code (including as chair of Code-Making Panel 15), as a member of NFPA 80 (Fire Doors and Windows), and on multiple UL Standards Technical Panels such as UL 10C for fire doors. Mike traces much of this journey back to joining the Inte Connect at TakisTalk.com

    Mike Savage on Building Safety, ICC Leadership, and Willdan’s Impact - Takis Talk Episode 11
  5. Mar 17

    The Future of Building Departments: Leadership, AI, and the Rise of Jose Ibarra Geniz

    Share this episode of Takis Talk What does it take to rise from code enforcement officer to Chief Building Official in just over a decade? In this episode of Takis Talk, host Greg Diktakis sits down with Jose Ibarra Geniz, the newly appointed Building and Safety Manager for Buena Park, California, to unpack the mindset, discipline, and leadership philosophy that helped accelerate his career in public service. Jose’s journey is anything but conventional. Unlike many building officials who come from the construction trades, Jose entered the profession through code enforcement and committed himself to mastering the building codes from the ground up. In fact, he describes studying the codes so intensely that it felt like earning another college degree reading them cover to cover, often multiple times, to fully understand interpretation and application. That dedication paid off. Over the past 12 years, Jose has built a reputation as a thoughtful leader and industry contributor. During his time in Jurupa Valley, he helped lead a rapidly growing department that expanded from eight staff members to more than twenty, eventually earning CALBO Building Department of the Year recognition. Along the way, he was also honored as Code Enforcement Officer of the Year, a reflection of his belief that success in government is always a team effort. But Jose’s story is about more than promotions and awards. In this conversation, Greg and Jose dive into the leadership philosophies shaping the next generation of building officials. They discuss why the profession is evolving beyond traditional trade backgrounds, how education and certifications can accelerate a career, and why Jose believes building officials need a seat at the executive leadership table. Jose also shares his long-term vision for the profession including why building officials rarely become city managers and how that perception might change. His goal is clear: elevate the role of building professionals as strategic leaders who influence economic development, housing solutions, and community growth. Another theme that runs through the episode is continuous learning. Jose recently completed his MBA while working full-time and raising a family, a testament to the discipline required to grow in public service. He explains why he chose an MBA over a Master of Public Administration and how financial and operational knowledge can help building officials transition into executive leadership roles. The conversation also explores some of the most pressing topics facing building departments today. Greg and Jose discuss the rise of artificial intelligence in government, and whether AI will transform or simply assist the work of inspectors and plan checkers. Jose describes AI as a potential “force multiplier,” capable of improving efficiency but still far from replacing the judgment, experience, and problem-solving ability of skilled building professionals. The episode also revisits Jose’s roots in code enforcement, where he learned one of the most important lessons of his career: enforcement isn’t just about regulations it’s about people. He explains why empathy, communication, and education are critical tools when helping property owners resolve violations and move toward compliance. Finally, Jose offers advice for the next generation entering the profession. With thousands of experienced inspectors and officials expected to retire in the coming years, he sees a major opportunity for young professionals even those without trade backgrounds to build meaningful careers in building safety and community development. If you’re a building official, inspector, city manager, or anyone interested in the future of local government leadership, this episode offers a rare inside look at the mindset of a rising leader in the profession. Key themes in this episode include: The unconventional path from code enforcement ofConnect at TakisTalk.com

    The Future of Building Departments: Leadership, AI, and the Rise of Jose Ibarra Geniz
  6. Feb 17

    David Spencer - ICC Past President - Servant leadership matters — Humility and a service mindset build trust and stronger professional communities.

    Share this episode of Takis Talk What happens when a kid who grows up lining up nails on a jobsite decides to read the International Residential Code cover to cover — just to understand the “why”? In this episode of Takis Talk, that curiosity story comes full circle with David Spencer, Immediate Past President of the International Code Council and Director of Operations at SafeBuilt, whose career spans the trades, public service, executive leadership, and private sector collaboration.  David’s journey is a masterclass in how technical expertise, humility, and servant leadership can shape not only a career but an entire profession. From working in his family’s construction business to becoming a building inspector, building official, ICC board leader, and now overseeing multi-state operations, David brings a rare 360-degree perspective on how communities are built — and protected.  At the heart of this conversation is a powerful philosophy that defines David’s approach to leadership and inspections: “It’s not about an ego, it’s about trying to help somebody achieve their dream, their goal, while also making sure that they’re safe.”  Throughout the episode, David shares stories from his early days in construction, including how sitting at a jobsite with the 2003 IRC sparked a deeper understanding of code intent — a moment that ultimately led him into the building safety profession. His insights reinforce a core theme of the episode: great inspectors and leaders don’t just enforce rules — they collaborate, educate, and guide.  Listeners will also hear David discuss the evolving role of technology in building safety, including remote video inspections and AI-assisted processes, and why he believes innovation must always be balanced with practical field knowledge. He emphasizes that while tools can improve efficiency, the human element — judgment, collaboration, and communication — remains essential.  Another standout moment comes when David reflects on servant leadership and giving back to the profession: “Knowledge to yourself and not sharing with anybody doesn’t benefit anybody… the more that you can share, the better we can all be together.”  The conversation also explores workforce challenges facing both the trades and the code profession, highlighting the need to attract new talent and elevate the profile of building safety careers. David points to mentorship, emerging leaders, and renewed interest in skilled trades as reasons for optimism about the future.  From international code collaboration to local inspections, David’s perspective underscores a simple but profound idea — the work of building safety professionals ultimately serves people they may never meet. “We do what we do for the ones we will never meet.”  This episode is both inspirational and practical, offering listeners a deeper appreciation for the profession and the leadership mindset needed to move it forward. Whether you’re a building official, inspector, contractor, city leader, or someone passionate about community development, David’s story will resonate.   Connect at TakisTalk.com

    David Spencer - ICC Past President - Servant leadership matters — Humility and a service mindset build trust and stronger professional communities.
  7. Feb 3

    Kara Roberson - Government Communications That Work: Strategy, Psychology, and Public Trust

    Share this episode of Takis Talk Government communications is at the heart of this episode, as you sit down with Kara Roberson, Strategic Communications Officer for the City of Wentzville, Missouri, to unpack how a fast‑growing community uses smart messaging, data, and creativity to truly connect with residents. From managing 29 different communication channels to doubling down on branding and social media strategy, this conversation gives practical, real‑world insight into what modern government communications looks like when it’s done with intention, humor, and a deep respect for public service. Episode overview This episode is divided into two parts, both centered on government communications and persuasion in the public sector.  In part one, you walk through concepts from three influential books on messaging and influence: “Yes! 50 Scientifically Proven Ways to Be Persuasive,” “Magic Words,” and “Think Faster, Talk Smarter.” You translate lessons like the “foot‑in‑the‑door” technique, word choice, and mirroring language into everyday government scenarios such as code enforcement, building inspection, and tough resident conversations. In part two, Kara takes listeners inside Wentzville’s communications strategy—how her team of three supports a city that has been one of Missouri’s fastest‑growing communities for nearly two decades, while coordinating closely with economic development, police, and parks. Throughout the episode, you tie both halves together around a central idea: effective government communications is less about “compliance” and more about collaboration, trust, and meeting people where they are—online, in print, and in person.  Inside modern government communications Kara started in Wentzville as a part‑time communications manager when much of the work was outsourced, and has grown into a strategic leadership role overseeing communications and customer relations. Today she leads a small but highly productive team that manages around 29 different ways the city communicates—from websites and social media to billboards, lobby screens, print newsletters, and e‑news.  She explains how Wentzville’s median age of about 33 shapes their government communications strategy, especially the heavy emphasis on social media. Facebook remains the primary information source for many residents, and the city has grown its following from roughly 1,500 to about 25,000 followers over 11 years by consistently showing up where people already are and delivering content in formats that fit each platform. At the same time, community surveys made it clear that residents still deeply value the city’s print newsletter, so it stayed—a reminder that government communications has to be data‑driven, not trend‑driven.  Kara also shares why Wentzville split core content responsibilities with its police and parks teams, while communications remains tightly integrated with economic development at the administrative level. A dedicated digital content coordinator supports economic development messaging so business recruitment, workforce stability, and quality‑of‑life stories all feel cohesive under the city brand.  Social media strategy that actually works One of the most practical sections of the episode dives into how Wentzville fine‑tunes government communications for each channel instead of copy‑pasting messages everywhere.  On Facebook, the team leans into longer, more detailed posts that align with the platform’s algorithm and audience expectations. On Instagram, they made a deliberate shift about four to five years ago to use only photos and videos—no text on graphics—after realizing that is what users with a visual mindset want from that platform. That simple change drove a roughly 300 percent increase in engagement. Reels have become their top‑performing format across both Facebook and&Connect at TakisTalk.com

    Kara Roberson - Government Communications That Work: Strategy, Psychology, and Public Trust
  8. 12/02/2025

    City Management Lessons - Franc Moufarrej a blueprint for leading with humility and heart

    Share this episode of Takis Talk A childhood spent dodging sniper fire is a brutal teacher, but it forged one of the calmest leaders we know. Chief Building Official Frank Bufarish joins us to share how growing up in Lebanon’s civil war shaped a perspective that now powers Livermore, California’s forward-looking building division—where empathy, clear thinking, and relentless coordination turn complex projects into community wins. We dive into the real work behind a modern city: early alignment meetings that eliminate rework, juggling code enforcement with plan review and inspections, and shepherding everything from national labs and Tesla operations to hydrogen hubs and designer retail. Frank explains why customer service is the backbone of public service, how to de-escalate at the counter, and what it takes to deliver predictable, high-quality results for builders, homeowners, and major employers. Technology gets a thoughtful audit. We talk phased digital permitting, hands-on support at public workstations, and when drones or AI make sense for safety and documentation. Frank shares candid views on California’s energy rules and accessibility leadership, why mandates should match technological readiness, and how ADUs both expand housing and pressure small-lot neighborhoods. We also celebrate the human side—family, gardening, and wineries that keep Livermore grounded and vibrant, from Wente’s history to boutique valley favorites. If you care about city building, inspections, accessibility, housing, or the nuts and bolts of economic development, this conversation delivers practical insights and a steady moral compass. Subscribe, share with a colleague who cares about better service, and leave a review to help more people find the show. What topic should we unpack next—ADUs, drones, or advanced team meetings? Connect at TakisTalk.com

    City Management Lessons - Franc Moufarrej a blueprint for leading with humility and heart

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