Tales from Planet Customer Experience

Brian Bruner

Join us as we share stories (both good and bad) about experiences we have had as customers - from airlines to grocery stores and everywhere in between!

  1. JAN 26

    Ep029 - Feeling Frustration From Phone Fixes

    Join us as Dilyana and Brian talk about having to explain your issues over and over again - and how frustrating that is for customers!

    13 min

  2. 09/15/2025

    Ep 028 - Glucose, Massages, and Food Trucks

    Join us as we discuss a number of different stories - from glucose monitors to massages to food trucks! What do these have in common? Why great customer experience stories of course! Take a listen with us!

    26 min

  3. 08/22/2025

    Ep 027 - Executives wiping down the bathroom?

    Join us as we visit with our friend Vance Morris as he shares some great insights he's learned, including observing a Ritz Carlton executive wiping the bathroom down to ensure more people ensure the experience is clean and pristine!

    26 min

  4. 03/20/2025

    EP026 - Hello Gorgeous!

    Join us as we speak with our friend Sarah as she shares some simple but powerful tweaks a nail salon made to their appointment system that gained and kept her as a loyal customer! Let’s just say you’re going to feel gorgeous!

    28 min

  5. 01/15/2025

    Ep 025 - When does the CEO need to get involved?

    Join us as we talk to our friend Daniel about his experience with a unique mobility company based in Frankfurt, Germany!

    26 min

  6. 12/02/2024

    Ep 24 - Selling Sodas or Selling an Experience?

    Join us as we talk about Brian’s wife’s business and discuss what’s more important - the product or the experience!

    25 min

  7. 06/10/2024

    Ep023 - Did you just say "no"?

    Join us as Dilyana and Brian discuss an experience with FedEx that left Dilyana speechless! Is it ok to just tell a customer "no"? We discuss this and how providing a wonderful customer experience is a challenge for any business.

    22 min

  8. 05/27/2024

    Ep022 - Does customer experience matter at ballroom dancing competitions?

    Join us as Dilyana shares a frustrating experience with a recent ballroom dancing competition and how this matters for any business experience.

    25 min
See All (29)

Ratings & Reviews

4.9
out of 5
8 Ratings

About

Join us as we share stories (both good and bad) about experiences we have had as customers - from airlines to grocery stores and everywhere in between!

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