Talkin Shop with ShopSabre

ShopSabre

The official Talkin Shop with ShopSabre podcast hosted by Brandon Bombardo from ShopSabre covers all things CNC. Covered will be a variety of CNC topics, discussions, tips, tricks, humor, and collaborations with other industry professionals. If you have an interest in CNC Routers or CNC Plasma machines, this is a podcast for you! We are excited to help you learn more about CNC Machines and what American Made Technology is all about. Tune in weekly for new episodes and joint he adventure. Learn More and Follow Us: https://www.instagram.com/shopsabre/ https://www.facebook.com/Shopsabre www.youtube.com/shopsabre www.shopsabre.com

  1. 2d ago

    What Does an Employee Really Cost You? | Ep 255

    How much does an employee really cost a small business beyond their hourly wage? In Episode 255 of Talkin' Shop with ShopSabre, hosts Brandon Bombardo and Nick Peters answer that question directly for shop owners and small manufacturers.   The short answer: an employee's true cost runs well past base pay. Once you add payroll taxes, workers' compensation, health and dental benefits, a 401(k) match, paid time off, training time, onboarding, tools, and software, a worker's real cost can land about 25 percent above their wage, and in extreme cases up to 50 percent higher. A $25-per-hour employee who looks like a $60,000 salary can actually cost the business closer to $30 to $38 per hour.   Brandon explains why time, not money, is the real trade. A business is not buying labor; it is buying time applied to an outcome. Clock-in time is nearly guaranteed, but output during that time is not, which is why two employees on the same wage can deliver very different value. His benchmark: a $30-per-hour worker producing $100 per hour of output is a strong model, while one producing $30 per hour is a wash.   The episode also makes the case for automation over adding headcount. As Brandon puts it, you don't need more labor; you need to make the labor you already have more efficient. A CNC machine empowers existing workers instead of replacing them.   The show opens with real viewer questions. Brandon confirms the ShopSabre laser alignment tool is the Wi-Fi version, not Bluetooth; explains that ShopSabre CNC tables do not have vacuum built into the tabletop but offer an optional vacuum table with vacuum pumps; and names the biggest mistake CNC buyers make, which is shopping on price instead of researching value.   ShopSabre is an American manufacturer of CNC routers, plasma tables, and fiber lasers based in Lakeville, Minnesota. This episode is for cabinet shops, metal fabricators, and small manufacturers weighing whether to hire or automate. Discover all our CNC machines and accessories: https://www.shopsabre.com/  Follow ShopSabre for daily updates, tutorials, and expert tips:  Facebook: https://www.facebook.com/shopsabre Instagram: https://www.instagram.com/shopsabre Twitter/X: https://x.com/ShopSabreCNC  TikTok: https://www.tiktok.com/@shopsabre  LinkedIn: https://www.linkedin.com/company/shopsabre-cnc/  00:00 - Why Every Business Owner Miscalculates the Cost of Labor 04:02 - Customer Questions: Wi-Fi vs Bluetooth Laser Tool, Vacuum Tables, and the Biggest CNC Buying Mistake 09:46 - What a $25-an-Hour Employee Actually Costs: Taxes, Benefits, and the 25 to 50 Percent Markup 12:54 - Why You Hire Time, Not Tasks: Clock-In Is Guaranteed, Output Is Not 20:28 - How Labor Cost Drives Your Pricing and Margins, and Why a $50 Minimum Wage Backfires 25:33 - The Real Goal Is Maximum Output Per Labor Dollar, Not Fewer People 29:31 - Why Small Inefficiencies Scale, and What Happens When You Value Your Time at $0 37:24 - Roosevelt on Work Worth Doing, Plus Why American-Made CNC Makes Sense #CNC #SmallBusiness #ShopSabre #CNCRouter #CNCPlasma #FiberLaser #Manufacturing #CabinetMaking #MetalFabrication #Automation #BusinessGrowth #MadeInUSA #TalkinShop #CostOfHiring Since 2000, ShopSabre CNC has delivered high-quality CNC routers, plasma cutters, and laser engraving machines built in the USA to businesses and hobbyists worldwide. Subscribe for more insights on CNC technology, project builds, and industry-leading machine performance.

    45 min

  2. Jul 1

    The ROI Math Most Shop Owners Get Wrong | Ep 254

    When does buying a CNC machine make more sense than hiring another employee or outsourcing the work? On this episode of Talkin' Shop with ShopSabre, hosts Brandon Bombardo and Nick Peters answer that question for shop owners weighing automation against labor. The conversation breaks down how to calculate the real return on investment (ROI) of CNC automation — and why most shop owners get the math wrong. Brandon explains the difference between calculating ROI literally (only the time a task takes) and "paralysis by analysis," then reframes the core question every owner asks. It isn't "how many people does this replace?" — it's "how much inefficiency, does this eliminate?" Using a cabinet shop example, Brandon contrasts a CNC machine cutting a full base cabinet — dados, shelf holes, hinge pockets and all — in roughly 4 to 8 minutes against an employee doing the same work by hand in 60 minutes or more, with far more room for error. He also walks through a $100,000 job to show that automation doesn't change the price a customer pays; it changes the profit and the lead time the shop keeps. They cover the hidden costs of labor that spreadsheets ignore — recruiting, training, turnover, benefits, payroll taxes and absences — and why a $75,000 employee actually costs far more every year, while a machine is a one-time investment that compounds. Brandon and Nick also explain how ShopSabre customers regularly discover entirely new revenue streams after adding equipment they originally bought for a single task. This episode is for cabinet makers, woodworkers, metal fabricators and manufacturing business owners deciding whether to scale with automation or more labor.  ShopSabre is an American CNC manufacturer based in Lakeville, Minnesota, building CNC routers, plasma tables and fiber lasers. Watch the full episode for Brandon's formula for sustainable growth — great people, great processes and great equipment — and why nothing changes if nothing changes. Subscribe to Talkin' Shop with ShopSabre for new episodes every week. 00:00 - Intro & Cold Open 01:03 - Today's Topic: Automation vs. Labor 04:14 - Listener Q&A: Vacuum Noise, Dust Doc & Feedback 09:30 - The Right Way to Calculate Automation ROI 13:09 - The Hidden Costs of Labor 16:24 - How Automation Creates Leverage 19:09 - Saving Money vs. Making Money 23:28 - Cabinet Build: Machine vs. By Hand 26:28 - The $100K Job That Changes Everything 28:44 - Don't Wait for the Bottleneck 33:26 - The True Cost of a $75K Employee 36:46 - Work Smarter, Not Harder 40:10 - Wrap-Up & What's Next   Discover all our CNC machines and accessories: https://www.shopsabre.com/  Follow ShopSabre for daily updates, tutorials, and expert tips:  Facebook: https://www.facebook.com/shopsabre Instagram: https://www.instagram.com/shopsabre Twitter/X: https://x.com/ShopSabreCNC  TikTok: https://www.tiktok.com/@shopsabre  LinkedIn: https://www.linkedin.com/company/shopsabre-cnc/    Since 2000, ShopSabre CNC has delivered high-quality CNC routers, plasma cutters, and laser engraving machines built in the USA to businesses and hobbyists worldwide. Subscribe for more insights on CNC technology, project builds, and industry-leading machine performance.

    45 min

  3. Jun 24

    When Is It Time to Automate Your Shop? | Ep 253

    You already know the answer. You're just waiting for someone to say it out loud. If you've ever stared at a job you turned away, a backlog you can't beat, or a stack of repetitive work eating your week alive, this episode is the gut check you've been avoiding.   Brandon Bombardo and Nick Peters get real about the single most expensive decision growing shops keep putting off: when to stop doing things the manual way and start investing in automation. They break down the exact warning signs that you've outgrown your process, why "we'll just work harder" quietly kills your margins, and the mindset shift that separates the shops that scale from the ones that stall out catching up forever.   Here's the truth nobody wants to hear: the moment you start asking "can I justify this?" you're already asking the wrong question. The shops that win ask something completely different, and once you hear it, you can't unhear it.   This one hits whether you run a cabinet shop, a sign business, a fab shop, or you're the one-person operation wearing every hat and feeling the squeeze. Brandon and Nick have lived this on both sides of the table, and they're not selling you a fantasy. They're handing you the framework to decide for yourself and a challenge to fix ONE thing this week.   Stop building someone else's business. Start building leverage into your own.   If this episode calls you out, drop a comment and tell us the ONE thing you're going to fix this week — personally or professionally. Smash that LIKE button, SUBSCRIBE for a new episode every week, and share this with the shop owner who needs to hear it. Your future self is already saying, "I should've done this sooner." 00:00 - When Is It Time to Automate Your Shop? Today's Question 02:46 - Viewer Questions: Why Use a CNC Instead of Doing It by Hand? 07:11 - Why "I Should've Done This Sooner" Is the Most Common Regret 12:17 - The Hidden Cost of Outsourcing: You're Building Someone Else's Business 16:16 - 5 Signs It's Time to Automate: Repetitive Work, Turning Jobs Away & Growing Lead Times 20:40 - Does Automation Replace Workers? Why It Only Replaces Wasted Time 24:02 - Why Consistency Is Manufacturing's Biggest Competitive Advantage 26:23 - How to Calculate Automation ROI Over 12, 24 & 60 Months 30:04 - Why Smart Shops Buy CNC Equipment Before They Actually Need It 36:20 - The Takeaway: Stop Asking "Can I Afford It?" Start Asking "Can I Afford Not To?" 41:36 - The One-Thing Challenge: Fix One Process This Week   #ShopSabre #CNC #Manufacturing #Automation #CNCRouter #SmallBusiness #ShopOwner #Woodworking #CabinetMaking #CNCMachine #BusinessGrowth #TalkinShop #MadeInUSA #Fabrication #entrepreneurship  Discover all our CNC machines and accessories: https://www.shopsabre.com/  Follow ShopSabre for daily updates, tutorials, and expert tips:  Facebook: https://www.facebook.com/shopsabre Instagram: https://www.instagram.com/shopsabre Twitter/X: https://x.com/ShopSabreCNC  TikTok: https://www.tiktok.com/@shopsabre  LinkedIn: https://www.linkedin.com/company/shopsabre-cnc/  Since 2000, ShopSabre CNC has delivered high-quality CNC routers, plasma cutters, and laser engraving machines built in the USA to businesses and hobbyists worldwide. Subscribe for more insights on CNC technology, project builds, and industry-leading machine performance.

    47 min

  4. Jun 17

    Stop Making Excuses & Build Momentum | Ep 252

    What is the difference between a challenge and an excuse in business? On Episode 252 of Talkin' Shop with ShopSabre, hosts Brandon Bombardo and Nick Peters explain why challenges require a response while excuses only require justification — and why that distinction determines whether a manufacturing business grows or stalls. Brandon outlines the concept of business momentum and why it functions like a machine: once it's running, it stays efficient, but once it stops, restarting requires significantly more energy. He argues that momentum in business is built through daily decisions, consistent effort, and stacking small wins — not through one lucky break or a single large deal. ShopSabre CNC, an American manufacturer based in Lakeville, Minnesota, works with shop owners across the country who face this exact challenge, and the ones who succeed are the ones who stay action-focused through the slow periods. The episode addresses what Brandon calls "reasonable excuses" — statements like "the economy is just slow right now" or "we're short-staffed" that sound logical but don't eliminate the responsibility to act. While one shop waits for perfect conditions, another shop adapts its pricing, improves its processes, invests in new CNC equipment, and captures the work that's still out there. Brandon also introduces the idea of "your economy" — the reality that no two businesses experience the same economic conditions, even within the same industry. Leadership during slow periods is a central theme. Brandon explains that teams mirror the energy of their leaders: if leadership responds with frustration and blame, the team mirrors that. If leadership responds with focus and direction, the team follows. He draws a direct comparison between coaching youth hockey — where momentum shifts can be felt on the ice — and running a manufacturing operation where momentum shifts happen on the shop floor. The episode's key takeaway is that momentum is both fragile and powerful. It can be lost faster than it's built, but the businesses that learn to protect it — through small wins, reorganization during slow periods, and an action-over-excuses mindset — are the ones positioned for long-term growth. Like this video if you're ready to stop making excuses and start building forward. Comment below with the biggest challenge slowing your shop down right now. Subscribe to Talkin' Shop with ShopSabre for weekly conversations on business, manufacturing, and CNC ownership. [0:00] - Welcome to Talkin' Shop with ShopSabre CNC — Episode 252 [1:33] - Why Challenges Don't Kill Business Momentum but Excuses Do [3:15] - Face Frame vs. Frameless Cabinets: Which Design Is Right for Your CNC Shop? [4:14] - Fusion 360 CAM for CNC: ShopSabre Post Processors and Software Compatibility [5:03] - What Happens When You Cut Foam on a CNC Router [6:17] - Every Business Faces Challenges — Making Excuses Is Always Optional [8:45] - How "Reasonable" Excuses Like "The Economy Is Slow" Keep Shops Stuck [9:43] - How Business Momentum Is Built: Daily Decisions and Stacking Small Wins [11:22] - Why Business Momentum Works Like a Machine: Easy to Maintain, Hard to Restart [13:08] - Manufacturing Reality: Why You Can't Pause Production and Expect Revenue to Return [15:00] - The Trap of Productive-Feeling Excuses That Change Nothing in Your Business [16:18] - The Momentum Mindset: Asking "What Can We Do Next?" Instead of "Why Is This Happening?" [17:15] - Pulling the Goaltender: How One Personnel Change Can Shift Business Momentum [19:10] - How Leadership During Slow Periods Determines Your Team's Energy and Output [21:41] - How Small Wins and Slow-Period Reorganization Rebuild Big Momentum [24:12] - Why Every Shop Has Its Own Economy: Comparing Busy vs. Slow Across Industries [27:45] - Takeaway: The Most Successful Businesses Protect Momentum Like a Golden Egg [31:55] - Motivational Quote: Success Is Like a Snowball — It Takes Momentum to Build [34:36] - Wrap Up: Baseball Tournament Stories and Building Forward #ShopSabre #TalkinShop #CNC #BusinessMomentum #ExcusesVsAction #ManufacturingTips #SmallBusinessGrowth #CNCRouter #ShopOwnerLife #MadeInUSA #BusinessMindset #KeepBuilding #ActionOverExcuses #Entrepreneurship #cncmanufacturing  Discover all our CNC machines and accessories: https://www.shopsabre.com/  Follow ShopSabre for daily updates, tutorials, and expert tips:  Facebook: https://www.facebook.com/shopsabre Instagram: https://www.instagram.com/shopsabre Twitter/X: https://x.com/ShopSabreCNC  TikTok: https://www.tiktok.com/@shopsabre  LinkedIn: https://www.linkedin.com/company/shopsabre-cnc/  Since 2000, ShopSabre CNC has delivered high-quality CNC routers, plasma cutters, and laser engraving machines built in the USA to businesses and hobbyists worldwide. Subscribe for more insights on CNC technology, project builds, and industry-leading machine performance.

    44 min

  5. Jun 10

    Why Wasting Time Costs Your Business Big | Ep 251

    Why is wasted time the most expensive cost in business? In Episode 251 of Talkin' Shop with ShopSabre, hosts Brandon Bombardo and Nick Peters explain why time — not broken machines, material costs, or competition — is the single resource a business can never recover once it's spent.   This episode covers the real-world cost of poor follow-through in manufacturing and the trades: unanswered quote requests, ignored emails, missed meetings, and delayed decisions. ShopSabre is an American CNC manufacturer based in Lakeville, Minnesota that builds CNC routers, plasma tables, and fiber lasers, and Brandon draws directly on what the ShopSabre sales team sees every day to illustrate how wasted time compounds.   Brandon answers a key question: why does ignoring a small problem cost so much more later? He walks through how one avoided a five-minute conversation — like not addressing an employee who shows up late — can snowball into missed deadlines, lost team trust, employee turnover, and ultimately a lost customer. The takeaway: clarity beats slow uncertainty every time, and reliability, not brilliance, is what builds a business reputation.   The episode also answers two listener questions. First, the difference between vacuum and CFM on a vacuum pump: vacuum measures how hard the pump pulls and holds the part, while CFM measures how much air it moves to overcome leakage on porous materials. Brandon explains why ShopSabre recommends Becker vacuum pumps — they run quieter, last longer in dusty woodworking environments, and deliver the highest pressure rating head-to-head for the money. Second, why sharing your full quote matters: customers who actually compare line-by-line quotes usually find ShopSabre delivers more value, not just a lower sticker price.   This episode is for CNC shop owners, cabinet makers, metal fabricators, and any small business owner who wants to stop losing time, money, and customers to broken communication. 00:00 - Why Wasted Time Quietly Costs Businesses Thousands Every Year 03:11 - Time Is the Most Expensive Currency: Why You Can't Earn It Back 06:30 - Working Smarter Should Feel Like Cheating: Using Resources to Save Time 07:16 - Vacuum vs. CFM Explained: Why Vacuum Holds the Part, Not Airflow 10:15 - Why ShopSabre Recommends Becker Vacuum Pumps Over Cheaper Imports 12:23 - Why Sharing Your Full Quote Wins More Deals Than a Low Price 16:00 - Why Follow-Through Has Become the Rarest Skill in Business 24:58 - How Saying "No" Honestly Opens the Door to a Better Outcome 30:30 - How One Avoided 5-Minute Conversation Snowballs Into Lost Customers 33:16 - Why Reliability Beats Brilliance: Reputation Is Built on Consistency 38:35 - The Takeaway: Time Is Expensive Financially, Mentally, and Emotionally 42:25 - Why Communication Is a Lost Art: The Race Helmet Story 46:09 - Final Word: Respect Time, Honor Commitments, Keep Building #ShopSabre #TalkinShop #CNC #CNCRouter #SmallBusiness #TimeManagement #Manufacturing #Woodworking #BusinessGrowth #CNCMachine #ShopLife #Entrepreneur #MadeInUSA #Fabrication #BusinessTips Discover all our CNC machines and accessories: https://www.shopsabre.com/  Follow ShopSabre for daily updates, tutorials, and expert tips:  Facebook: https://www.facebook.com/shopsabre Instagram: https://www.instagram.com/shopsabre Twitter/X: https://x.com/ShopSabreCNC  TikTok: https://www.tiktok.com/@shopsabre  LinkedIn: https://www.linkedin.com/company/shopsabre-cnc/  Since 2000, ShopSabre CNC has delivered high-quality CNC routers, plasma cutters, and laser engraving machines built in the USA to businesses and hobbyists worldwide. Subscribe for more insights on CNC technology, project builds, and industry-leading machine performance.

    48 min

  6. Jun 3

    Stop Competing on Price (Do This Instead) | Ep 250

    Every customer wants the best quality, delivered yesterday, at the lowest possible price. So why does chasing all three destroy businesses from the inside out? This episode of Talkin' Shop with ShopSabre breaks open the truth behind the "good, fast, cheap" triangle — and it might change how you price, produce, and position everything in your shop. Brandon Bombardo and Nick Peters get real about the trade-offs that every CNC shop owner, cabinet maker, sign builder, and fabricator faces daily. Whether you are quoting custom jobs, managing lead times, or fielding price objections from customers who want champagne quality on a beer budget, this conversation is going to hit home. Hard. You will hear why the strongest businesses Brandon has worked with over the years never compete on price alone — and what they do instead that builds trust, loyalty, and long-term revenue. You will hear why companies that lead with "cheapest on the market" are building a ticking time bomb of low margins, burned-out employees, and inconsistent product quality. And you will hear a dead-simple framework for aligning your pricing, your capabilities, and your customer communication so nothing falls through the cracks. This is not theory. This is operational reality from a company that builds every CNC router, plasma table, and fiber laser in Lakeville, Minnesota and has supported over 10,000 machines in more than 40 countries. Brandon and Nick have seen what works and what collapses — and they are not holding back. If you have ever lost sleep wondering whether your prices are too high, your lead times are too long, or your customers expect too much — hit play. This one is for you. Like this video if you are ready to stop chasing impossible expectations and start building a business worth paying for. Drop a comment telling us which two YOU pick — good, fast, or cheap — and subscribe so you never miss an episode of Talkin' Shop. [00:00] - Intro to Talkin' Shop with Brandon Bombardo and Nick Peters [00:25] - Hockey, Golf Etiquette, and Nick's Future YouTube Channel [03:05] - Viewer Q&A: RhinoCAM vs. MasterCAM for Fourth Axis CNC Work [06:15] - Viewer Q&A: Why Real Customer Project Videos Matter More Than Demos [08:45] - Viewer Comment: Do You Really Need a CNC to Make Quality Products? [12:00] - Raccoon Update and Community Shoutouts [12:55] - Defining the Good, Fast, Cheap Triangle for Your Business [16:25] - Why Marketing Creates Unrealistic Customer Expectations [18:10] - What Quality, Speed, and Low Cost Actually Require Operationally [21:05] - The Danger of Competing on Price Alone in CNC and Fabrication [23:10] - Why Value Always Beats Price: The Apple Analogy [26:15] - Quality Is Expensive to Build — Why Companies Ship Operations Overseas [28:35] - Speed Has a Cost: What Fast Delivery Actually Requires [30:30] - ShopSabre's Operational Discipline: When Saying No Protects Your Business [32:05] - Finding the Right Balance: Good and Fast vs. Good and Cheap [34:50] - Takeaway: Align Your Pricing with Your Capabilities and Communicate Clearly [37:00] - Henry Ford Quote: Coming Together, Keeping Together, Working Together [38:15] - Know Your Worth: Stop Letting Customers Dictate Your Value [41:55] - Outro: Build Smart, Communicate Clearly, Keep Building Something Worth Paying For #GoodFastCheap #ShopSabre #CNCBusiness #IronTriangle #ManufacturingTips #ShopOwner #CNCRouter #PricingStrategy #BusinessGrowth #SmallBusinessTips #FabricationLife #Woodworking #Metalworking #MadeInUSA #EntrepreneurMindset Discover all our CNC machines and accessories: https://www.shopsabre.com/  Follow ShopSabre for daily updates, tutorials, and expert tips:  Facebook: https://www.facebook.com/shopsabre Instagram: https://www.instagram.com/shopsabre Twitter/X: https://x.com/ShopSabreCNC  TikTok: https://www.tiktok.com/@shopsabre  LinkedIn: https://www.linkedin.com/company/shopsabre-cnc/  Since 2000, ShopSabre CNC has delivered high-quality CNC routers, plasma cutters, and laser engraving machines built in the USA to businesses and hobbyists worldwide. Subscribe for more insights on CNC technology, project builds, and industry-leading machine performance.

    43 min

  7. May 27

    Private Label CNC Machines: What They Won't Tell You | Ep 249

    What happens when you strip the covers off two "completely different" CNC machines and find the exact same frame, the same gantry, and the same components from the same overseas factory — just with different stickers? In this episode of Talkin' Shop with ShopSabre, Brandon Bombardo and Nick Peters break down the private label import CNC machine cycle — how one Chinese factory builds a single CNC router or plasma table design, distributes it to dozens of companies worldwide, and each one slaps on their own logo, picks a paint color, and markets it as their own proprietary product. If you've ever wondered why two machines from two different brands look almost identical once you strip them down, this episode explains exactly how that works and why it matters to your shop. Brandon answers a direct viewer question: what specifically makes a ShopSabre CNC worth more than an import? The answer starts with who builds it — ShopSabre designs, engineers, and assembles every CNC router, plasma table, and fiber laser in Lakeville, Minnesota, using brand-name components from Mitsubishi and Yaskawa that you can identify, source, and replace independently. It continues with 26 years of domestic parts stocking, same-time-zone technical support, and a track record where the very first ShopSabre machine ever built is still running today. You'll also hear a customer story from a 75-year-old retired cabinetmaker with 60 years of experience who ordered a ShopSabre Pro 408 CNC router — and calls it the best machine he could have ever hoped for. That's the kind of long-term result that private label imports with aggressive launch marketing and influencer partnerships can't manufacture. Whether you run a cabinet shop, sign business, or fabrication operation, this episode will change the way you evaluate CNC equipment — and remind you that the cheapest machine to buy is rarely the cheapest machine to own. Hit play before your next purchase decision. [00:00] - Intro: Import CNC vs. American Made — What This Episode Covers [01:50] - Viewer Catch: ShopSabre Fiber Laser Video — 2 Kilowatt Not 2 Watt [05:12] - Customer Story: 75-Year-Old Cabinetmaker Reviews His ShopSabre Pro 408 [08:55] - What Makes a ShopSabre CNC Worth More Than an Import Machine? [13:50] - How Private Label Import CNC Machines Work: Same Factory, Different Sticker [17:36] - Why Flashy New CNC Brands Make a Huge Splash Then Fade Fast [20:32] - The True Cost of a Cheap CNC: Downtime, Parts, and Support After the Sale [24:44] - Why Accountability and Reputation Matter More Than Launch Hype [30:34] - Why American-Made CNC Manufacturing Still Matters in 2025 [36:14] - Long-Term Value vs. Short-Term Noise: What Smart Buyers Focus On [39:29] - Takeaway: A Different Logo Does Not Mean a Different Product [41:23] - Motivational Quote: The Best Things in Life Are Felt, Not Seen [45:43] - Closing: Keep Building, Keep Creating Jobs Like this video if American manufacturing still matters to you. Drop a comment with YOUR experience — import vs. domestic equipment — we read every single one. Subscribe and hit the bell so you never miss an episode of Talkin' Shop. Discover all our CNC machines and accessories: https://www.shopsabre.com/  Follow ShopSabre for daily updates, tutorials, and expert tips:  Facebook: https://www.facebook.com/shopsabre Instagram: https://www.instagram.com/shopsabre Twitter/X: https://x.com/ShopSabreCNC  TikTok: https://www.tiktok.com/@shopsabre  LinkedIn: https://www.linkedin.com/company/shopsabre-cnc/  Since 2000, ShopSabre CNC has delivered high-quality CNC routers, plasma cutters, and laser engraving machines built in the USA to businesses and hobbyists worldwide. Subscribe for more insights on CNC technology, project builds, and industry-leading machine performance.

    51 min

  8. May 20

    The Customer Is NOT Always Right | Ep 248

    What if the most famous phrase in business is actually destroying your shop from the inside out? In this episode of Talkin' Shop with ShopSabre, Brandon Bombardo and Nick Peters tear apart the myth that the customer is always right and rebuild it into something that actually works for real business owners. If you run a CNC shop, a fabrication business, or any kind of service operation, you already know the truth: not every customer is right, and bending to every demand is a fast track to burnout, quality issues, and losing your best employees. Brandon witnessed an explosive customer meltdown in a retail store and it sparked a deep conversation about where this phrase actually came from, why it was never meant to be taken literally, and how misusing it creates chaos in your operation. This episode gets real about the dangers of letting customers run your business, why your team deserves to be protected, and how the strongest companies set boundaries without losing the relationships that matter most. You are going to walk away from this one with a completely different perspective on customer service. Brandon and Nick break down how to listen without surrendering your standards, how to know when it is time to walk away from the wrong customer, and why the businesses that say no strategically are the ones that last. They also dive into setting honest expectations, the ripple effect of one bad customer relationship on your entire team, and the mindset shift every shop owner needs to hear right now. This is not some corporate customer service lecture. This is raw, real talk from guys who live it every single day in the manufacturing world. Whether you are running a one-man shop or managing a growing team, the lessons in this episode will change how you approach every customer interaction moving forward. If this hits home, smash that like button, drop your wildest customer story in the comments, and subscribe so you never miss an episode. Oh, and help us name Nick's raccoon. Seriously. Leave your best raccoon name suggestions below. Timestamps: [00:00] - Intro to Talkin' Shop with Brandon Bombardo and Nick Peters [00:43] - Today's Topic: The Customer Is Always Right — Or Are They? [04:32] - Viewer Questions: Sidekick CNC Plasma Projects & Fiber Laser Future [09:08] - Horsepower vs. Bit Limitations on CNC Routers [11:04] - Origin Story: Where the Phrase Actually Came From [14:07] - The Danger of Misinterpreting Customer Service Culture [17:14] - What Customers Really Want: Being Heard vs. Being Right [21:21] - Respect Without Surrender: Balancing Standards and Service [25:04] - Protecting Your Team When Customers Cross the Line [28:42] - Setting Honest Expectations and Building Trust [31:35] - Why Saying No to the Wrong Customer Protects the Right Ones [34:24] - The Real Meaning: Customer Experience Always Matters [37:13] - Motivational Quote: Every Problem Is a Gift [38:50] - Wild Outro: Robots, AI, and Naming Nick's Raccoon #CustomerIsAlwaysRight #ShopSabre #CNCBusiness #SmallBusinessTips #CustomerService #ShopOwner #BusinessGrowth #ManufacturingLife #FabricationLife #CNCRouter #CNCPlasma #FiberLaser #Entrepreneurship #BusinessMindset #talkinshop  Discover all our CNC machines and accessories: https://www.shopsabre.com/  Follow ShopSabre for daily updates, tutorials, and expert tips:  Facebook: https://www.facebook.com/shopsabre Instagram: https://www.instagram.com/shopsabre Twitter/X: https://x.com/ShopSabreCNC  TikTok: https://www.tiktok.com/@shopsabre  LinkedIn: https://www.linkedin.com/company/shopsabre-cnc/  Since 2000, ShopSabre CNC has delivered high-quality CNC routers, plasma cutters, and laser engraving machines built in the USA to businesses and hobbyists worldwide. Subscribe for more insights on CNC technology, project builds, and industry-leading machine performance.

    47 min
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3.8
out of 5
12 Ratings

About

The official Talkin Shop with ShopSabre podcast hosted by Brandon Bombardo from ShopSabre covers all things CNC. Covered will be a variety of CNC topics, discussions, tips, tricks, humor, and collaborations with other industry professionals. If you have an interest in CNC Routers or CNC Plasma machines, this is a podcast for you! We are excited to help you learn more about CNC Machines and what American Made Technology is all about. Tune in weekly for new episodes and joint he adventure. Learn More and Follow Us: https://www.instagram.com/shopsabre/ https://www.facebook.com/Shopsabre www.youtube.com/shopsabre www.shopsabre.com

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