Tech Talk with MC Services

MC Services
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Tech Talk with MC Services explores the dynamic world of IT and cybersecurity. Stay ahead with expert insights, practical advice, and the latest advancements. Connect with us: https://www.mcservices.com/ https://www.facebook.com/mcserviceswi https://twitter.com/MC_Services https://www.linkedin.com/company/mc-services https://www.youtube.com/@mcservices6763

  1. 2D AGO

    IT Helpdesk vs IT Support: The Hidden Costs of Mixing Up Roles

    Unplanned downtime costs small businesses $427 per minute, yet many companies still blur the line between IT helpdesk vs IT support. This episode explains how each role impacts uptime, staffing, and budgets. Learn when to scale helpdesk, when to bring in IT support experts, and how smart handoffs cut downtime. Read more: https://mcservices.com/helpdesk-vs-it-support/ Connect with us: Website: https://www.mcservices.com/ Facebook: https://www.facebook.com/mcserviceswi Twitter: https://twitter.com/MC_Services LinkedIn: https://www.linkedin.com/company/mc-services YouTube: https://www.youtube.com/@mcservices6763 Spotify: https://open.spotify.com/show/7t6nARD1syWA7xUSbqbzkk Duane Maas on LinkedIn: https://www.linkedin.com/in/duaneamaas/

    2 min

  2. AUG 15

    Cost of IT Support for Small Businesses: How to Spend Less Without Losing Quality

    The cost of IT support for small businesses can be unpredictable. From downtime that eats into profits to the hidden expenses of choosing the wrong service model, knowing what drives pricing is critical. In this episode, we break down common cost factors, compare pricing models, and share strategies to spend wisely. Learn how to match your IT budget to your needs without sacrificing uptime, security, or service quality. Read more: https://mcservices.com/cost-of-it-support-for-small-business/ Connect with us: Website: https://www.mcservices.com/ Facebook: https://www.facebook.com/mcserviceswi Twitter: https://twitter.com/MC_Services LinkedIn: https://www.linkedin.com/company/mc-services YouTube: https://www.youtube.com/@mcservices6763 Spotify: https://open.spotify.com/show/7t6nARD1syWA7xUSbqbzkk Duane Maas on LinkedIn: https://www.linkedin.com/in/duaneamaas/

    1 min

  3. JUL 18

    How to Handle IT Support Ticket: Fast, Clear, and Reliable Ways to Keep Users Happy

    Support tickets can make or break your IT team's reputation. In this episode, we dive into how to handle IT support ticket requests the right way, from improving first-response times to reducing ticket clutter altogether. Learn how structured ticket handling keeps your team efficient, your users informed, and your IT environment in control. Whether you're managing a small helpdesk or a growing IT support team, this episode lays out the tactics that get real results. Read more: https://mcservices.com/how-to-handle-it-support-tickets Connect with us: Website: https://www.mcservices.com/ Facebook: https://www.facebook.com/mcserviceswi Twitter: https://twitter.com/MC_Services LinkedIn: https://www.linkedin.com/company/mc-services YouTube: https://www.youtube.com/@mcservices6763 Spotify: https://open.spotify.com/show/7t6nARD1syWA7xUSbqbzkk Duane Maas on LinkedIn: https://www.linkedin.com/in/duaneamaas/

    2 min

  4. JUN 18

    Top Benefits of IT Consulting: How Experts Help You Avoid Costly Tech Mistakes

    Thinking about hiring an IT consultant? Don’t decide until you hear this. In less than 2 minutes, we break down the real benefits of IT consulting, from risk reduction to faster decisions and long-term strategy support. Learn how consultants can help your business cut costs, avoid tech missteps, and scale with confidence. If you're a business owner trying to figure out what to do next with your IT, this is for you. Read more: https://mcservices.com/benefits-it-consulting/ Connect with us: Website: https://www.mcservices.com/ Facebook: https://www.facebook.com/mcserviceswi Twitter: https://twitter.com/MC_Services LinkedIn: https://www.linkedin.com/company/mc-services YouTube: https://www.youtube.com/@mcservices6763 Spotify: https://open.spotify.com/show/7t6nARD1syWA7xUSbqbzkk Duane Maas on LinkedIn: https://www.linkedin.com/in/duaneamaas/

    1 min

  5. MAY 21

    Managed IT Services vs. IT Staff Augmentation: What Are The Differences?

    Choosing between managed IT services vs. staff augmentation isn’t a one-size-fits-all solution. Learn what factors to consider and how to align the right approach with your internal capabilities, project timelines, and long-term IT goals. Read the full blog post: https://mcservices.com/staff-augmentation-vs-managed-services/ Connect with us: Website: https://www.mcservices.com/ Facebook: https://www.facebook.com/mcserviceswi Twitter: https://twitter.com/MC_Services LinkedIn: https://www.linkedin.com/company/mc-services YouTube: https://www.youtube.com/@mcservices6763 Duane Maas on LinkedIn: https://www.linkedin.com/in/duaneamaas/

    1 min

  6. MAY 2

    Managed Services vs. Professional Services: What’s Best for Your IT Strategy?

    SMBs can't afford IT missteps. This episode explores the difference between managed and professional IT services and how to choose the right support model to fuel growth and avoid costly downtime. Hear expert insight and real-world applications in under two minutes.Read more: https://mcservices.com/managed-services-vs-professional-services Connect with us: Website: https://www.mcservices.com/ Facebook: https://www.facebook.com/mcserviceswi Twitter: https://twitter.com/MC_Services LinkedIn: https://www.linkedin.com/company/mc-services YouTube: https://www.youtube.com/@mcservices6763 Spotify: https://open.spotify.com/show/7t6nARD1syWA7xUSbqbzkk Duane Maas on LinkedIn: https://www.linkedin.com/in/duaneamaas/

    2 min

  7. APR 9

    What Are IT Support Tiers—and Which One Does Your Business Really Need?

    Downtime costs $5,600 per minute. Learn how structured IT support—Tiers 1 to 4—can prevent chaos, reduce burnout, and streamline your business. Listen now and get the clarity you need. Read more: https://mcservices.com/what-is-the-difference-between-it-support-tiers Connect with us: Website: https://www.mcservices.com/ Facebook: https://www.facebook.com/mcserviceswi Twitter: https://twitter.com/MC_Services LinkedIn: https://www.linkedin.com/company/mc-services YouTube: https://www.youtube.com/@mcservices6763 Spotify: https://open.spotify.com/show/7t6nARD1syWA7xUSbqbzkk Duane Maas on LinkedIn: https://www.linkedin.com/in/duaneamaas/

    2 min

  8. MAR 28

    IT Procurement Mistakes That Cost Your Business

    Over 30% of IT budgets are wasted. Why? Poor procurement strategies. This episode reveals what IT procurement really involves, the biggest mistakes companies make, and the steps you can take to align tech investments with growth. Learn how to cut waste, reduce risk, and make smarter decisions.Read more: https://mcservices.com/what-is-it-procurement Connect with us: Website: https://www.mcservices.com/ Facebook: https://www.facebook.com/mcserviceswi Twitter: https://twitter.com/MC_Services LinkedIn: https://www.linkedin.com/company/mc-services YouTube: https://www.youtube.com/@mcservices6763 Spotify: https://open.spotify.com/show/7t6nARD1syWA7xUSbqbzkk Duane Maas on LinkedIn: https://www.linkedin.com/in/duaneamaas/

    2 min
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Tech Talk with MC Services explores the dynamic world of IT and cybersecurity. Stay ahead with expert insights, practical advice, and the latest advancements. Connect with us: https://www.mcservices.com/ https://www.facebook.com/mcserviceswi https://twitter.com/MC_Services https://www.linkedin.com/company/mc-services https://www.youtube.com/@mcservices6763

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