Tech Talks: Evolving Distribution

Corey Hayes and Bill Rosado

Helping distributors embrace digital transformation. We explore how the distribution industry is evolving through cutting-edge technology. From eCommerce platforms to CRM solutions, we sit down with the experts and industry leaders who are helping distributors embrace digital transformation and thrive in the modern marketplace.

  1. 4 小時前

    Buying ERP? Watch This Before You Choose Any Vendor

    Why do so many ERP implementations fail before they're even live?In this episode of Tech Talks: Evolving Distribution, Bill Rosado and Corey Hayes sit down with Michael Benedick, Founder of Benedick Consulting, to discuss what distributors need to know before investing in new ERP technology.Drawing on decades of experience helping wholesale distributors evaluate ERP systems, Michael shares why preparation—not software—is the biggest predictor of success.In this episode you'll learn:Why technology doesn't fix broken business processesThe biggest ERP implementation mistakes companies makeWhy many distributors aren't actually ready for an ERP projectHow to avoid analysis paralysis when evaluating vendorsWhy AI is often overhyped—and where it actually delivers valueThe importance of clean data, leadership alignment, and realistic implementation timelinesWhether you're evaluating your first ERP or replacing an aging system, this episode offers practical insights to help you make better technology decisions.🎙️ Guest: Michael Benedick🏢 Company: Benedick Consulting👍 If you enjoyed this episode, please Like, Subscribe, and Share to help more distribution leaders discover Tech Talks: Evolving Distribution.Sponsored by Aldrich Web Solutions (copyright), helping distributors transform their ERP into a powerful digital sales channel with ERP-connected B2B eCommerce and customer self-service solutions.#ERP #Distribution #DigitalTransformation #WholesaleDistribution #B2B #SupplyChain #AI #Technology #DigitalStrategy #BusinessGrowth

    33 分鐘
  2. 3月5日

    Why Most CRM Projects Fail in Distribution (And How to Fix It) James Gerdes, Founder of WebPresented

    Digital transformation is sweeping across the distribution industry—but are companies adopting the right technology, or just chasing the latest trend?In this episode of Tech Talks: Evolving Distribution, hosts Corey Hayes and Bill Rosado sit down with James Gerdes, President and Founder of WebPresented, to unpack one of the most misunderstood topics in modern distribution: CRM adoption and the true role of technology in sales performance.James brings a unique perspective to the conversation. With roots in management consulting at PricewaterhouseCoopers and enterprise software at Infor, he witnessed firsthand how distributors rely heavily on ERP systems while their sales teams often lack the tools needed to manage relationships, opportunities, and customer insights.That realization led to the founding of WebPresented, a CRM platform built specifically for wholesale distributors.In this episode, the conversation dives deep into the real challenges distributors face when implementing technology, including:• Why many CRM implementations fail—even with “best-in-class” platforms• The biggest digital transformation mistake distributors make• How automation and AI can actually create more problems without clear processes• The hidden difference between ERP data and real sales intelligence• Why “customer health” may be the most important metric distributors aren’t tracking• How CRM can reveal insights about sales performance you may not expectJames also shares a fascinating real-world story of a distributor who believed their top salesperson was driving massive growth—until CRM data revealed something very different.Whether you're a distributor exploring CRM for the first time or a sales leader looking to improve visibility into your team’s performance, this conversation delivers practical insights on how to approach technology, process, and customer relationships the right way.Learn more about WebPresented:https://webpresented.comAbout Tech Talks: Evolving DistributionTech Talks explores how technology, e-commerce, and digital transformation are reshaping the distribution industry. Each episode features industry experts sharing practical strategies to help distributors modernize their operations and stay competitive in an increasingly digital marketplace.New episodes are released every Tuesday and Thursday.Listen on:• YouTube• Spotify• Apple PodcastsSubscribe to the Tech Talks Evolving Distribution LinkedIn Newsletter to stay updated on new episodes and insights.Sponsored by Aldrich Web SolutionsFor over 20 years, Aldrich Web Solutions has helped distributors win online with powerful eCommerce platforms, digital strategy, and web development solutions built specifically for B2B distribution.Learn more:https://aldrichsolutions.com#Distribution #DigitalTransformation #CRM #WholesaleDistribution #B2BCommerce #SalesLeadership #TechTalks

    25 分鐘
  3. 2月17日

    Is Your Distribution Business Over-Promising: Mastering Last Mile Delivery with Charlie Hansen DQT

    How do you compete with the "Amazon Experience" without actually being Amazon?In this episode of Tech Talks: Evolving Distribution, hosts Corey Hayes and Bill Rosado sit down with Charlie Hansen, President of DQ Technologies, to pull back the curtain on the digital transformation of last-mile delivery.Many distributors make the mistake of adding "shiny" new tools—like AI routing or tracking apps—only to find they’ve simply "optimized chaos." Charlie explains why the secret to thriving in today’s market isn't just about faster trucks or better GPS; it’s about eliminating the "black hole" of communication through deep ERP integration.In this episode, we discuss:The Amazon Effect: Why customer expectations have shifted and how to meet them without breaking your budget.Integration vs. Isolation: Why standalone tools often create more distraction than value.The "Black Hole" of Delivery: How to move from reactive customer service to proactive, real-time updates.ROI of Trust: Why accurate, system-driven communication is more valuable than fuel savings alone.The "Aha" Moment: Transitioning delivery from a back-end cost center to a front-end competitive advantage.Whether you are struggling with delivery friction or looking to tighten your digital ecosystem, Charlie’s 20+ years of industry experience provide a roadmap for executing with precision.About Our Guest:Charlie Hansen is the President of DQ Technologies (DQT), a leader in providing delivery and fleet management solutions specifically tailored for the distribution industry. With over two decades of experience, Charlie helps businesses bridge the gap between their ERP systems and the final mile.Connect with Tech Talks:Sponsor: Aldrich Web Solutions – https://www.aldrichweb.comSubscribe: Don’t miss an episode! Find us on Spotify, Apple Podcasts, and YouTube.#Distribution #Logistics #LastMileDelivery #DigitalTransformation #ERP #SupplyChain #TechTalks #DQTechnologies

    25 分鐘

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簡介

Helping distributors embrace digital transformation. We explore how the distribution industry is evolving through cutting-edge technology. From eCommerce platforms to CRM solutions, we sit down with the experts and industry leaders who are helping distributors embrace digital transformation and thrive in the modern marketplace.