Techcess: embracing technology and IT support for success in your business

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This is the Techcess technology and IT support podcast, where we unravel today's pressing tech dilemmas facing businesses. From cybersecurity threats to the big switch-off impacting the UK, join us weekly as we dissect complex tech topics, making them digestible for every business owner. Stay ahead of the curve with insights from industry experts, riveting discussions, and a sprinkle of tech humor. Follow the show now and equip your business with the tech knowledge it craves! New episodes are released every Wednesday.

  1. 2024/01/03

    Changing IT support provider in 2024 - should you?

    Welcome to the latest episode of Techcess, your go-to podcast for all things IT and cybersecurity. In this episode, we'll be discussing the critical considerations when contemplating a switch in IT support providers in 2024. Scroll down to get your free copy of our Buyer's Guide, new for 2024! Is it time to change your IT provider in 2024?Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode we're going to be discussing the challenges businesses face when selecting an IT company, drawing parallels to buying a car and emphasising the need for a structured approach. I'll also be sharing the importance of aligning IT strategy with business objectives and the potential benefits of a comanaged IT environment. If you want some insights into the initial 90 days with a new IT provider, the significance of responsive and effective support, and need to know when you should be considering a change in your IT support provider, this episode is a must-listen. So, sit back, hit that play button, and let's dive into this insightful discussion on navigating the landscape of IT support providers. Check out our complete guide to buying IT services in 2024. Psst! Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here. Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin. If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app. Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com    Techcess is a podcast from a...

    15 分钟
  2. 7 signs your phone's been hacked (and how to fix it)

    2023/11/22

    7 signs your phone's been hacked (and how to fix it)

    Is Your Phone Compromised? 7 Signs of a Hacked Smartphone Revealed! Welcome back to Techcess, the podcast that keeps you informed about all things technology and cybersecurity. In today's episode, we're diving into the world of smartphone hacking. Whether you're using the latest iPhone or an Android device, it's important to know the signs that your phone may be hacked and what steps you can take to prevent it. We'll cover the seven key signs to watch out for, from unusual pop-ups to increased data usage, and even a camera indicator light that mysteriously turns on. But don't worry, we've got you covered with tips on how to protect your phone and what to do if you suspect it's been compromised. Listen until the end for some intriguing intel, Techcess Annie’s Tech Update and a humorous tech-related joke with “Gigglebytes”. Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about how you can identify the 7 signs your phone is hacked! Detecting phone hacks The episode lists various ways in which hackers can gain unauthorized access to smartphones. These methods include phishing scams, SIM swapping attacks, malicious apps, unsecured public Wi-Fi networks, exploiting operating system vulnerabilities, and the sneaky technique of "Juice Jacking" through compromised charging stations or cables. These signs include Unusual pop-ups Increased data usage The presence of unknown apps Rapid battery drainage Inability to log into accounts Unexpected two-factor authentication code requests The camera indicator light turning on without user input The 7 signs your phone is hacked The podcast episode focuses in on the seven signs that can alert users to a potential phone hack security breach. ·         These signs include ·         Unusual pop-ups ·         Increased data usage ·         The presence of unknown apps ·         Rapid battery drainage ·         Inability to log into accounts ·         Unexpected two-factor authentication code requests ·         The camera indicator light turning on without user input Recognising these signs can help users take appropriate actions to secure their devices. What to Do If Your Phone Is Hacked: The episode provides practical steps to take if a phone hack is suspected. Firstly, changing passwords, especially for crucial accounts like email, is crucial. The podcast episode recommends some other solutions to the problem including considering a factory reset. What you'll learn from listening to this episode of Techcess   Ways your phone can be hacked   - Phishing scams (via email, text, or SMS) - SIM...

    22 分钟
  3. The number 1 problem your business has with cyber security - and why it's not just an IT problem!

    2023/11/15

    The number 1 problem your business has with cyber security - and why it's not just an IT problem!

    Solving the #1 Cyber security problem in your business... Welcome to Techcess, the podcast dedicated to helping businesses navigate the world of IT and cyber security.  In today's episode, titled "The Number 1 Problem Your Business Has with Cyber security and why it's not just an IT problem," we're going to reveal the most common issue plaguing businesses. No spoilers yet, but did you know that 57% of your staff are writing down passwords on sticky notes? This might give you a clue what we're going to be talking about in this episode. We'll share eye-opening statistics and discuss the consequences of weak passwords, from data breaches to insider threats. But fear not, we also have the solution! And once you've heard it, you'll be able to scroll down to the link to book your chat with me and get it solved in your business! Also in this week's episode, Annie's Tech Update, our intriguing Intel of the week, and get ready for more tech themed hilarity with Gigglebytes! Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about the number one problem I can guarantee your business is suffering with its cyber security! The problem with weak passwords I take no pleasure with sharing troubling statistics, but I do feel it's necessary when it comes to hosting a podcast educating people about the dangers their business faces when they're not on top of their cyber security! I can pretty much guarantee your employees are using easily guessed passwords and writing down those passwords on sticky notes. Another common practice in most businesses is reusing passwords across personal and work accounts. And this poses a grave security risk. I'm here to tell you about the consequences of insecure passwords, from costly data breaches to account takeovers and insider threats. Solving the Problem My goal with this Techcess podcast episode is to suggest two primary solutions for businesses to address the issue of weak passwords. Firstly, implementing strong password policies and providing end-user security training can create awareness and enforce good password practices. However, policies alone are not enough. Your businesses needs to provide employees with tools and technology to simplify password management. And that's where we come in, with this episode. What you'll learn from listening to this episode of Techcess   Employees writing down passwords on sticky notes and using weak and easily guessed passwords Statistics demonstrating the extent of the problem, such as storing credentials on personal devices and reusing passwords Risks associated with breach passwords, including data breaches and cybercrime Getting the basics of cybersecurity right Policies and end user security training on creating strong passwords Limitations of policies alone and the importance of providing better tools The drawbacks of using web browsers as password managers and the need for a decent business password manager - with our recommendation! Timestamped Summary: 00:01 Solve business problem, secure passwords, episode details. 03:58 Password managers solve cybersecurity problems in businesses. 09:03 Secure business password manager solves cybersecurity problems. 12:12 Secure password manager separates personal and business. 13:22 Most secure password manager with easy setup. Book chat below!   Book a free chat with Mark!   The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services...

    18 分钟
  4. Remote work cybersecurity and how to protect your home workers

    2023/11/08

    Remote work cybersecurity and how to protect your home workers

    Remote work cybersecurity: protecting your business in a changing work environment! (This episode is accompanied by a free guide. Scroll down below to grab it!) With more and more people pitching up their working desk on the kitchen table, it's crucial to address the subject of remote work cybersecurity. Because without a plan in place, protecting your business is going to become near impossible! You'd be forgiven for failing to understand the security risks involved with having staff based from their homes. Many don't even give it consideration. Sadly, we as an IT support company know only too well how much it can impact on a business both financially and operationally, when something goes wrong! Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about locking down your business's remote work cybersecurity. From human error to compromised networks, the challenges are real and can have severe consequences for businesses. But fear not! We have some expert tips and advice to help you figure out your remote work cybersecurity and keep your home-based workforce secure. We're also giving you a free guide. You can download it by clicking here: Free guide to keeping remote workers safe What you'll learn from listening to this episode of Techcess   The benefits and challenges of working from home  The evolution of the threat landscape due to remote work  The need to take cybersecurity seriously for remote workers  Understanding the risks and security concerns.  The impact of human error on cybersecurity events.   Timestamped Summary: 00:03:00 Working from home opens up cyber threats. 00:06:06 Risk of personal device use in workplace. 00:09:30 Cybersecurity requires regular software updates for remote workers. 00:11:38 Secure your WiFi, educate remote workers. Book a free chat with Mark! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here. Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin. If you want to get in touch about technology or cyber security, just...

    15 分钟
  5. 5 signs it's time to ditch your current IT support

    2023/11/01

    5 signs it's time to ditch your current IT support

    When It's Time to Move On: Signs Your Business Has Outgrown Your IT Provider Welcome to another episode of Techcess, the podcast that helps you figure out the technology opportunities in your business and find the right IT solutions for you. In today's episode, we're covering a topic many businesses grapple with: knowing when it's time to part ways with your current IT provider. We understand just how vital the relationship with your IT company is, as they have access to critical aspects of your business, from security and compliance to managing downtime and even your internet connection. So, how do you know when it's time to make a change? That's what I'm here for. Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about the importance of having a strong relationship with your IT company, as they have access to critical aspects of your business, including security, compliance, and data. I'll be explaining why you need to choose the right IT provider for your specific business and as always, you can download our free buyer's guide for selecting one. However, if you currently have an IT provider and suspect they may not be the best fit for your business, the episode provides five signs that it may be time to find a new provider. What you'll learn from listening to this episode of Techcess The importance of a good relationship with your IT company Account Management: Lack of this function in many IT companies Slow Response Time: Complaints from businesses about delayed and ineffective communication Outgrowing Current IT Provider: Need for a more scalable and capable IT support Lack of Proactive Support: Reactive approach to IT issues instead of proactive monitoring and prevention   Timestamped Summary: 00:01:49 Why you need to choose the right IT company. 00:04:15 IT account management solves a lot of problems. 00:07:34 Outgrown current IT provider due to growth? 00:14:13 The key question to ask to find out if you've the right IT provider. 00:16:49 Find the best IT company for you. Book a free chat with Mark! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here. Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin. If you want to get in

    18 分钟
  6. Joe Rogan explains the threat of AI scammers - honest!

    2023/10/25

    Joe Rogan explains the threat of AI scammers - honest!

    Protecting Yourself from AI-Powered Scams - with the help of special guest Joe Rogan In this week's episode, we're taking a look at the rising use of AI in scams and how it can impact our lives and business technology. The inspiration for this episoide is all thanks to our host's falling for a scam involving AI and Joe Rogan's voice. As he recounts his story, we explore the growing sophistication of AI in impersonating voices and the challenges it presents in detecting scams.   Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm highlighting the role of AI tools like Chat GPT in writing convincing phishing emails. But fear not, I'll also provide some tips on how to protect yourself from falling victim to these scams. Join me as I uncover the dangers of AI scams and help you learn how to stay one step ahead in the digital world. Here is the link to the website I mention, from Scotland Is. Here's the link to an article Here's the link to Advice Direct Scotland What you'll learn from listening to this episode of Techcess How AI technology can make you think you're listening to Joe Rogan The Rise of AI in Scams AI tools making scams harder to detect Protecting Yourself against AI Scams Advice from Advice Direct Scotland on being cautious Scrutinizing images and emails for authenticity Noticing details that AI still gets wrong (e.g., fingers in generated images)   Timestamped Summary: 00:00:00 How Mark got scammed. 00:04:34 AI tools can now generate phishing emails. 00:08:22 AI technology struggles with details though. 00:10:15 How to validate emails. 00:17:55 Verify endorsements. 00:20:40 Turn to teenagers and online sources. 00:24:17 Weekly Techcess Intriguing Intel and 'Gigglebytes' Book a free chat with Mark! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out here. Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, here. Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and...

    27 分钟
  7. Questions to ask if you're thinking of changing IT support provider

    2023/10/18

    Questions to ask if you're thinking of changing IT support provider

    The Buyer's Guide: Questions to ask to ensure the best IT support for your business In today's episode, we're taking a meta look at the world of IT support and discussing the important questions you need to ask before selecting a potential new IT supplier. Whether you're a small business looking to upgrade from your local one-person provider or a growing company in need of more robust IT support, this episode is for you. We'll discuss the crucial factors to consider when choosing an IT supplier, such as accreditations, experience, and industry knowledge. Keep scrolling if you want to get your free copy of the episode's related Buyer's Guide download! If you're new, welcome to Techcess, the show that helps you get the best out of the technology in your business. I'm Mark Riddell, host of the Techcess podcast. With the IT support industry lacking regulation, it's crucial to do your research and not fall for a sales pitch.  So in this episode I'm aiming to provide you with some serious insight and a list of questions to help evaluate whether an IT company is the right fit for your business. From response times to proactive measures, we'll cover it all. So, if you're ready to do some shopping for a new IT support provider, or simply want to confirm whether your current one is ticking all the boxes to be a perfect partner for your company's needs, make sure you listen in to this insightful episode of Techcess! Addressing Common Challenges around understanding IT roles and responsibilities In this episode we're giving you a sneaky piece of insight into the challenges businesses face when managing technical roles they may not fully understand. In particular, we talk about the quite common issue of IT employees that are working in house within a company appearing busy without tangible outcomes, stressing the need to ascertain the workload of an IT team. The episode offers insights into assessing the size of an IT team based on the number of computers and staff to determine if it aligns with the business's needs. Balancing IT support and business resilience The episode also sheds light on the often-overlooked aspect of IT support until a problem arises. It emphasises the importance of IT professionals staying up to date with industry knowledge and accessing best practices. Mentioning alternative solutions like moving data to the Cloud for better backup and accessibility, the episode highlights the significance of making wise investments in IT infrastructure to ensure business resiliency. What you'll learn from listening to this episode of Techcess   The important considerations and questions to ask when choosing a new IT supplier. The need to research and evaluate potential suppliers to ensure they have the right accreditations and experience. A list of questions to help determine if an IT company is the right fit, covering topics such as response time, proactive measures, account management, and adapting to changing business needs. The importance of being skeptical, asking difficult questions, and staying informed about certifications and qualifications. The partnership between a business and its IT supplier and the benefits of outsourcing IT support. Download the free guide on buying IT services so you can become more knowledgeable in the process. Timestamped Summary: [00:00:00] Outsourced IT support: questions to ask. [00:05:01] Move data to Cloud for business resilience.  [00:06:57] Old technology hinders...

    36 分钟
  8. Email CC vs BCC and the impact each has on your business operations

    2023/10/11

    Email CC vs BCC and the impact each has on your business operations

    The Importance of Knowing the Difference: CC vs. BCC in Email Communication In this episode, we're covering a topic that many people overlook but is critical for email security: understanding the difference between CC and BCC. It's astonishing that in 2023, email remains a common target for cyberattacks and data breaches. We'll explore the reasons behind this and share guidance from the Information Commissioner's office (ICO) on how to send bulk communications safely. We'll also discuss a real-life case of a data breach caused by misuse of the CC field, highlighting the potential consequences of getting it wrong. If you're new, welcome to Techcess, the show that helps you get the right technology and cybersecurity in place to enable your business to thrive.  I'm Mark Riddell, host of the Techcess podcast. In this episode I want to explain the importance of understanding the difference between CC (carbon copy) and BCC (blind carbon copy) in email communications. Despite the technological advancements of the modern era, email remains a widely used and vulnerable platform for cyberattacks. Data breaches often result from improper use of CC, posing significant risks to businesses and individuals alike. The Information Commissioner's Office (ICO) has published guidance on this issue, emphasising the need for organizations to adopt appropriate security measures when sending bulk emails. The Consequences of Misusing CC The ICO has observed a disturbing trend of data breaches caused by incorrect usage of CC. These breaches have the potential to cause real harm, especially when sensitive personal information is involved. NHS Highland, an NHS organization, was reprimanded after inadvertently exposing the email addresses of individuals accessing HIV services due to a CC error. The ICO's response highlights the severity of such breaches, as this incident could have resulted in a significant fine if it had occurred in the private sector. Protecting Personal Information Even if an email does not contain sensitive content, the mere knowledge of who received the email can inadvertently disclose confidential information. It is crucial for organisations to assess and implement appropriate technical and organisational security measures when sending bulk emails. Training staff on security protocols is also essential to reduce the risk of data breaches. Considering alternative secure methods, such as bulk email services or mail merge, can help prevent accidental disclosure of personal information. Useful links I mention in the episode that you might like to check out  https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2023/08/ico-publishes-new-guidance-on-sending-bulk-communications-by-email/ https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/security/email-and-security/ ...

    24 分钟
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This is the Techcess technology and IT support podcast, where we unravel today's pressing tech dilemmas facing businesses. From cybersecurity threats to the big switch-off impacting the UK, join us weekly as we dissect complex tech topics, making them digestible for every business owner. Stay ahead of the curve with insights from industry experts, riveting discussions, and a sprinkle of tech humor. Follow the show now and equip your business with the tech knowledge it craves! New episodes are released every Wednesday.

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