Technology-Empowered Growth at Ping An

Ping An Group
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Discover how Ping An is using AI-empowered technology to transform its business, serving over 240 million customers in China. Hear how the company harnesses the power of scale and personalized services, delivered efficiently across integrated financial, health, and senior care services.

Episodes

  1. Episode 1: Disrupting industries: Ping An's leading edge in tech

    06/04/2025

    Episode 1: Disrupting industries: Ping An's leading edge in tech

    Ping An Group Co-CEO Michael Guo and Chief Scientist Dr. Xiao Jing explain Ping An’s competitive edge in financial services technology. By combining its vast goldmine of customer data with world-leading innovations in AI and data analytics, Ping An delivers financial, health, and senior care services at a massive scale, serving over 240 million customers in China, while also providing personalized solutions and cost efficiency.

    26 min
  2. Episode 2: Smart Insurance: How AI Is Powering the Insurance Digital Transformation at Ping An

    06/20/2025

    Episode 2: Smart Insurance: How AI Is Powering the Insurance Digital Transformation at Ping An

    Demand for insurance, healthcare, and retirement services is surging in China, as the middle class surpasses 400 million and nearly 30% of the population is projected to be over 65 by 2030. At the same time, the insurance sector—worth RMB 5.7 trillion in 2024—is still underpenetrated, with vast growth potential. In this episode, Ping An Group CFO Rebecca Fu and Chief Scientist Dr. Xiao Jing share how the company is driving insurance’s digital transformation through smart solutions powered by AI and big data. By combining behavioral, health, and financial data into real-time insights, Ping An is redefining customer experience, automating claims, preventing fraud, and equipping 360,000 insurance agents with Gen-AI tools. Discover how Ping An is setting the benchmark for AI in insurance—and defining the future of the industry.

    35 min
  3. Episode 3: Beyond Finance: Ping An’s AI for Personalized Senior Care at Home

    10/23/2025

    Episode 3: Beyond Finance: Ping An’s AI for Personalized Senior Care at Home

    As China’s population ages, Ping An is redefining eldercare through its innovative “Insurance + Home-Based Senior Care” model. Powered by AI and large language models, this integrated ecosystem connects doctors, concierges, and smart devices to deliver proactive, personalized care — helping seniors live safely and independently at home. In this episode, hear the real-life story of how Ping An’s technology and 24/7 support saved a client’s life.

    15 min
  • 3 Episodes

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Discover how Ping An is using AI-empowered technology to transform its business, serving over 240 million customers in China. Hear how the company harnesses the power of scale and personalized services, delivered efficiently across integrated financial, health, and senior care services.

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