Techtown Service Calls

Techtown
  • 5.0 (7)
  • BUSINESS
  • UPDATED BIWEEKLY
Techtown Service Calls

Techtown Service Calls is a podcast for foodservice equipment service technicians—the techs on the truck—brought to you by Techtown in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more. Are you a foodservice equipment tech with a story to share? Submit a written account or voice recording to servicecalls@fermag.com, and we may feature you on a future episode

  1. Without Them, There’s Nothing

    12/27/2021

    Without Them, There’s Nothing

    The new year is nearly here, and for New Jersey’s Malachy Parts & Service that means a renewed focus on taking care of technicians and their families, plus working to stay ahead of the competition on training and tech. Find out why CEO Rich Malachy calls 2021 “a year for the books,” and how he’ll keep the momentum in 2022. Also joining us is Smart Care’s Matt Homberger with the story of a brand-new grab-and-go merchandiser that couldn’t keep its cool. Plus, hear 2022 wish lists from staff at Refrigerated Specialist Inc., Gary’s East Coast Service and EMR.

    18 min
  2. You Live and You Learn

    11/22/2021

    You Live and You Learn

    Gary Schermann, president of General Parts Group, walks Service Calls through his company’s approach to technician training. Continuing education is “critical,” he says, especially now as manufacturers release new equipment technologies. Next, Dan Reese, director of training at CFESA, shares the costly training error that ruined a resort’s buffet warmers. Finally, we check in with technicians from EMR, Goodwin Tucker Group and Vanco on how to reset customers’ expectations as we emerge from the pandemic.

    20 min
  3. Halloween Edition - Answering a Call at a Haunted Kitchen

    10/25/2021

    Halloween Edition - Answering a Call at a Haunted Kitchen

    In the spirit of Halloween, Jason Quinones, regional supervisor at Clark Service Group, talks about the time he answered a service call at a Pennsylvania nursing home. To his surprise, employees pointed to a ghost as the reason for an oven’s faulty pilot light. But first, Clint Wilson, technician support supervisor with Smart Care Equipment Solutions, brings service technicians up to speed on winterizing an outdoor kitchen. And technicians from Gary’s East Coast Service, Duffy’s AIS, EMR and Hawkins Commercial Appliance Service share possible solutions to industry issues.

    20 min
  4. Preparing for a Disaster

    09/27/2021

    Preparing for a Disaster

    Techtown Service Calls

    18 min
  5. The Best Ways To Service High-Tech Equipment

    08/30/2021

    The Best Ways To Service High-Tech Equipment

    From touch-screens to Wi-Fi capabilities, foodservice equipment continues to evolve. Paul Pumputis, service manager at Duffy's AIS, gives a couple tips for techs when it comes to keeping up with smart equipment. Next up, Scott Hester, president of RSI, recalls a service visit involving a neglected margarita machine at a Mexican family-dining restaurant. Then techs from Gary's East Coast Service, General Parts and EMR give advice on keeping a service truck in top condition.

    18 min
  6. Keeping Up Beverage Equipment

    07/26/2021

    Keeping Up Beverage Equipment

    EMR Technician Craig Anderson shares what he knows about cleaning soda and beer lines, the challenges of running bundle tubing, and what’s really going on in those touch-screen soda fountains. Then John Schwindt of Hawkins Commercial Appliance Service explains what happens when unqualified installers hook the fryer oil supply to a nearby gas manifold by accident. (Hint: Things get messy.) CFESA’s annual conference is coming up, and pros from Gary’s East Coast Service, Elmer Schultz Services, Pine Tree Food Equipment and CFESA itself share what they’re looking forward to the most.

    19 min
  7. The Case of the Fried Fryer

    06/28/2021

    The Case of the Fried Fryer

    Techtown Service Calls

    19 min
  8. Bringing Kitchens Back Online

    05/19/2021

    Bringing Kitchens Back Online

    With the Restaurant Revitalization Fund in full swing, more restaurants are coming back online following pandemic-related shutdowns. Elmer Schultz Services Owner and President Kirby Mallon, based in Philadelphia, shares advice on powering up equipment that sat dormant. Mallon, who also serves as CFESA president, adds a few thoughts on bringing more techs into the service field. Chris Evans, service manager for Gary’s East Coast Service, delivers a story on how cold hand-washing water helped pinpoint dishmachine issues on a service call. And techs from Commercial Kitchen Parts & Service, Smart Care Equipment Solutions and EMR offer ways to deal with stressed out operators during these pandemic times.

    17 min
See All (29)

Ratings & Reviews

5
out of 5
7 Ratings

About

Techtown Service Calls is a podcast for foodservice equipment service technicians—the techs on the truck—brought to you by Techtown in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more. Are you a foodservice equipment tech with a story to share? Submit a written account or voice recording to servicecalls@fermag.com, and we may feature you on a future episode

Information

  • Creator
    Techtown
  • Years Active
    2019 - 2021
  • Episodes
    29
  • Rating
    Clean
  • Copyright
    © Copyright 2021 - Techtown Service Calls
  • Show Website
    Techtown Service Calls

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