Techtown Service Calls is a podcast for foodservice equipment service technicians—the techs on the truck—brought to you by Techtown in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more.
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The Best Ways To Service High-Tech Equipment
From touch-screens to Wi-Fi capabilities, foodservice equipment continues to evolve. Paul Pumputis, service manager at Duffy's AIS, gives a couple tips for techs when it comes to keeping up with smart equipment. Next up, Scott Hester, president of RSI, recalls a service visit involving a neglected margarita machine at a Mexican family-dining restaurant. Then techs from Gary's East Coast Service, General Parts and EMR give advice on keeping a service truck in top condition.
Keeping Up Beverage Equipment
EMR Technician Craig Anderson shares what he knows about cleaning soda and beer lines, the challenges of running bundle tubing, and what’s really going on in those touch-screen soda fountains. Then John Schwindt of Hawkins Commercial Appliance Service explains what happens when unqualified installers hook the fryer oil supply to a nearby gas manifold by accident. (Hint: Things get messy.) CFESA’s annual conference is coming up, and pros from Gary’s East Coast Service, Elmer Schultz Services, Pine Tree Food Equipment and CFESA itself share what they’re looking forward to the most.
The Case of the Fried Fryer
In this episode, Garrett Warren, manager of technical staffing, training and development for Joe Warren & Sons Co., walks through how to best service outdoor foodservice kitchens. Hear his tips on installation, planned maintenance, safety—and how to handle a mouse nest. Then David Duckworth, director of corporate operations at Commercial Kitchen Parts and Service, shares a case involving an operator who hooked up a millivolt fryer with an electrical cord and fried it. And Duffy’s-AIS, Gary’s East Coast Service and EMR technicians say what’s their favorite part about being a service technician.
Bringing Kitchens Back Online
With the Restaurant Revitalization Fund in full swing, more restaurants are coming back online following pandemic-related shutdowns. Elmer Schultz Services Owner and President Kirby Mallon, based in Philadelphia, shares advice on powering up equipment that sat dormant. Mallon, who also serves as CFESA president, adds a few thoughts on bringing more techs into the service field. Chris Evans, service manager for Gary’s East Coast Service, delivers a story on how cold hand-washing water helped pinpoint dishmachine issues on a service call. And techs from Commercial Kitchen Parts & Service, Smart Care Equipment Solutions and EMR offer ways to deal with stressed out operators during these pandemic times.
What You Need to Know About Dishmachines
Eric Luna, field service supervisor at Commercial Kitchen Parts & Service, answers questions from the community about dishmachines. Hear what he has to say about dealing with what some call biohazards, along with temperature readings, low voltage shorts, safety circuits and more. Next, Paul Pumputis, service manager at Duffy's AIS, talks about how a low-pressure reading led to a high-pressure situation. And technicians with Gary's East Coast Service, Heritage Service Group and EMR help you ready kitchens for the summer months.
Leading Women in the Equipment Service Industry
To celebrate Women’s History Month, Service Calls takes the opportunity to speak with three female leaders who help propel the equipment service industry forward, and inspire those who follow. The panel discussion features Caroline Kauffman-Kirschnick, president of EMR; Jennifer Linton, vice president of Choquette CKS; and Katie Green, service department manager, Refrigerated Specialist, and CFESA board member. Plus, technicians from Refrigerated Specialist, Dan Cone Group, Elmer Schultz Services and General Parts answer the question: What are one or two surprising things you always keep in your tool bag?