34 episodes

A podcast hosted by Jeff Thompson, Client Solutions Manager for TeleworkPH. We'll feature interesting guests, business leaders, and discuss a wide range of business topics designed to give you a little more insight into your own processes and behaviors as well as how alternative staffing solutions from TeleworkPH can help you crush those goals quicker.

TeleCastPH Jeff Thompson

    • Business
    • 5.0 • 2 Ratings

A podcast hosted by Jeff Thompson, Client Solutions Manager for TeleworkPH. We'll feature interesting guests, business leaders, and discuss a wide range of business topics designed to give you a little more insight into your own processes and behaviors as well as how alternative staffing solutions from TeleworkPH can help you crush those goals quicker.

    Ep. 34 What Are Your CSATS telling you?

    Ep. 34 What Are Your CSATS telling you?

    Love 'em or hate 'em, CSAT surveys are one of the fastest ways to get feedback from a customer after a support interaction. 

    CSATS allow the customer to numerically rate, in most cases, the interaction and experience they had while their support issue was resolved. 

    But are you asking the right questions on your CSAT surveys? Do you know what they are actually telling you? 

    In this episode of TelecastPH, we take a quick look at customer support CSAT surveys and the questions they should and should not be asking. Also, we'll talk about ways to increase the customers response rate. Make those CSAT surveys do their job!

    Thanks for listening. To find out more about TeleworkPH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/

    Or connect with me on LinkedIn: https://bit.ly/35cXzS0

    • 16 min
    Ep. 33 Down the Rabbit Hole Of Social Media

    Ep. 33 Down the Rabbit Hole Of Social Media

     A conversation with Graphics and Social Media Manager for E2E Studios, Eilidh Moyes

    1hr. 40 minutes

    Yes, this episode is a lot longer than most. However, as I was editing, every time I went to cut something out, I changed my mind. There is just too much value to miss a single word. Eilidh opened my eyes to a lot of the reality which is social media.  Her almost revolutionary ways and ideas will make you seriously think about your own behaviors with your social media campaigns.
    Eilidh is well on her way, if not already, to becoming a social media expert. From her home in a little farming town in Scotland, she leads us down the rabbit hole of social media and explains many of the mistakes brands and businesses make when posting to social media. Mistakes that end with very little or even damaging results.
    Key Takeaways:
    Grow organically before using paid ads“Likes” vs. impressionsWhich social media platforms are the best for B2B or B2CAre Google and LinkedIn ads with the money at startup?Reflect on your own behaviors when posting to social mediaWhy Facebook and Instagram work for brand awarenessHitting the wrong audienceStaggering content/no need to post dailyAlso we take an indepth look at the role of the influencer and social media as a wholeIf you’re struggling with social media then this episode is for you.
    Connect with Eilidh:
    https://www.linkedin.com/in/eilidhmoyes/
    Check out E2Estudios:
    Website: http://e2estudios.com/
    Facebook: https://www.facebook.com/E2EStudios
    Email: contact@e2estudios.com


    Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/


    Or connect with me on LinkedIn: https://bit.ly/35cXzS0

    • 1 hr 39 min
    Ep. 32 Big D Goes To Hell And Back

    Ep. 32 Big D Goes To Hell And Back

    A Conversation With Celebrity Chef And Hell's Kitchen Season 19 Contestant, Declan Horgan

    50 Minutes

    Are you a Hell's Kitchen Fan? How about a home chef who drools over watching Gordon Ramsey work his magic?

    In this installment of Telecast PH we are talking with celebrity chef and Hell's Kitchen season 19 contestant, Declan Horgan, who gives us a little background into his life, experience, and how his passion for cooking came to be.
    We also learn a little about being behind the scenes at Hell’s Kitchen and what its like to meet and cook for Gordon Ramsey
    And Chef Declan lets us in on what he has in the pipeline for 2021 including some amazing investment opportunities. Also, he has some golden advice for thgose who are thinking of getting into the restaurant game.

    If you like Hell’s Kitchen and BBQ sauce then you'll love this episode!
    Connect With Chef Declan Horgan

    chefdeclan@ramiroproductions.com
    Chef@declanhorgan.com
    https://www.instagram.com/declan76/

    Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

    Or connect with me on LinkedIn: https://bit.ly/35cXzS0


    #bizdevjeff #telecastph #teleworkph #hellskitchen #fox #chef #cooking #investment

    • 50 min
    Ep. 31 Monsters and Aliens!

    Ep. 31 Monsters and Aliens!

    A conversation with independent filmmakers Adam and Kristin Steigert

    1 hour

    I had the unique privilege to have a conversation with Independent Filmmakers and husband and wife Adam Aka (Indie Adam) and Kristen Steigert who have brought us such films as Fang and Horrific Evil Monsters.
    So you may wonder why would a podcast mainly geared toward business feature  independent filmmakers.  Simply put, filmmaking is their business.

    In fact, back in 2017 , along with another partner Christopher Burns Jr., started a film company named 388 studios. They have the same structure as any business- they take a creative idea- they produce that idea then take the product to market- and face the same challenges along the way.
    Key Takeaways


    The challenges of filmmakingYou have to do something different if you want to stand outPassion overrides everythingThe freedom of staying independent and self producingKnow your audience (market)Grab you audience in the first 15 secondsGive your audience what THEY wantPLUS we learn about their individual journeys into filmmakingAdam and Kristin  make large scale slasher horror B movies. And these films are, in my opinion, budding cult classics. Curious what I mean by large scale movies? 

    Adam and Kristen explain
    Follow Adam and Kristin's work:

    http://www.388studios.com/
    FB- https://www.facebook.com/OfficialAdamSteigert
    YouTube- https://bit.ly/3oJZJ4N
    Twitter - https://twitter.com/AdamRSteigert
    IMDb - https://www.imdb.com/name/nm4050406/

    Films:

    The Horrific Evil Monsters
    Fang
    Ombis
    Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

    Or connect with me on LinkedIn: https://bit.ly/35cXzS0


    #bizdevjeff #telecastph #teleworkph #filmmaking #indiefilms #indie

    • 1 hr 5 min
    Ep.30 An Ounce Of Prevention...

    Ep.30 An Ounce Of Prevention...

    A conversation with Zack Abbott, Microbiologist and CEO of ZBiotics

    54 minutes

    What if I told you that you can go to the upcoming holiday office parties- drink as much as you want and not wake up with a hangover? 

    Well that's exactly what my guest in this episode has made possible.
    I had a conversation with microbiologist and Co- founder and CEO of ZBotics, Zack Abbott. 

    They have formulated a genetically engineered probiotic drink that, with a little bit of pre planning, you can indulge in your favorite alcoholic beverages and bypass the after effects the next morning.
    However, this is just the beginning. They have several other projects going on that can make a huge impact on health and wellness.


    Some key takeaways:
    Gut health and the microbiomeHow acetaldehyde, a by product of consuming alcohol, is toxic to the body and is the main source of the "morning after"How stress, mood, and even lack of sleep can affect our gut bacteriaAny biological function on the planet can be programed into a bacteria with genetic engineeringHow Zack looks to things that would benefit his own life for product and business ideasThe challenges and surprises faced in the three years it took to bring this product to the marketSeize the morning after the night before!ZBiotics is the first ever product of its kind to hit the market and remains so today. And as Zack explains, ZBiotics is not making any attempts to promote alcohol abuse or indulgence in any way, but explains that ZBiotics is an important part of drinking responsibly along with other factors.
    Find out more about ZBiotics and get some fun and interesting science facts!

    https://zbiotics.com/
    https://www.facebook.com/ZBiotics
    https://twitter.com/ZBioticsCompany
    https://www.instagram.com/zbiotics/


    Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

    Or connect with me on LinkedIn: https://bit.ly/35cXzS0


    #bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners #motivation #smile

    • 54 min
    Ep. 29 The Rise Of The Consultant

    Ep. 29 The Rise Of The Consultant

    A conversation with Samantha Johnson, president of NollaCorp Innovative Solutions

    51 minutes

    I had put out a post a few weeks ago on LinkedIn about looking for guests for the podcast.

    I got a few inquiries, but the one that stood out was a woman by the name of Samantha Johnson from Grand Rapids Michigan.


    Now whenever someone reaches out to inquire about being a guest I always take a look at their LinkedIn profile to see what kind of value they can offer the listeners. And I saw Samantha's profile and noticed she offers consultation services for client acquisition and retention and for re-inventing business processes- something near and dear to my heart. 

    Now, I don't do a whole lot of research into my guests. I used to- I used to prepare questions and notes and it really slowed the flow of the podcast- NOW I just get a few notes and topics I'd like to discuss and basically go from there and have a great conversation.
    I have to tell you I was not prepared for the stories she shares about her experience in business, investing, and day trading (being self taught) and everything she has already accomplished, with seemingly insurmountable odds stacked up against her.. all at the tender age of only 24..
    Some key takeaways:
    How she built her first business and sold it 5 years laterCollege isn't for everyoneEverything is a processThe RED FLAGS signalling change in processes is neededHow she became an expert in client acquisitionDay trading has become her passionKeep reading and keep yourself educatedHer journey in the business world as a gay, black woman with no formal educationYou'll not want to miss this powerful and inspiring episode!

    Connect with Samantha Johnson:

    Email: SamanthaJ@NollaCorpSolutions.Com

    LinkedIn: https://www.linkedin.com/in/samantha-johnson-605618199/


    Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

    Or connect with me on LinkedIn: https://bit.ly/35cXzS0


    #bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners #motivation #smile

    • 51 min

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