That Retail Property Guy

Gary Marshall
  • 5.0 (2)
  • Business
  • Updated Weekly

Welcome to That Retail Property Guy, the podcast where retail property expert Gary Marshall champions retail tenants and empowers professionals across the industry. With a career spanning decades, a dozen retailers, and millions in recovered losses for leading UK retailers, Gary shares his unparalleled knowledge to help retail tenants protect their rights, navigate leases, and maximise opportunities often overlooked by landlords, estates and accounts teams. This podcast is your go-to resource for unlocking the mysteries of retail property. Whether you're an experienced professional, a mid-sized chain, or someone just starting in the industry, Gary’s insights will help you build confidence, avoid pitfalls, and thrive in this complex field. Through practical advice, real-world examples, and interviews with industry leaders, That Retail Property Guy is dedicated to fostering development and knowledge-sharing for the next generation of retail property experts. Listen weekly and discover how small insights can lead to big wins for retail tenants everywhere. Start your journey to retail property mastery today!

  1. Accounts Payable & Estate Management - ying & yang

    5d ago

    Accounts Payable & Estate Management - ying & yang

    Host Gary Marshall discusses some common odd-ball scenarios which baffle or confuse retail accounts teams which handle property lease-liabilities.  He argues against the presumption that it is just ‘invoice comes in, invoice gets processed, payment goes out’.   The ancient common law principle that rent is due whether formally demanded or not, confusion about ‘applications for payment’ and incorrect VAT receipts, monitoring insurance costs, understanding rent waivers, accurately forecasting cashflow and worrying about available cash for payment day, forensically checking Landlord’s ledgers for misallocations and lost-in-suspense accounts, and of course: Bailiffs!   -: Avocet Industrial Estates LLP v Merrol [2011] --_-- Send us a Comment, a View, a Thanks, Fan Mail and so on! And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website Go to ThatRetailPropertyGuy for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates And find Gary and team on LinkedIn for regular updates and community info!

    24 min
  2. Interim Rents - an easy bonus for Tenants between leases at Renewal?

    May 26

    Interim Rents - an easy bonus for Tenants between leases at Renewal?

    Interim Rents can be a complex minefield in long drawn-out lease renewals under the 1954 Landlord & Tenant Act, when there is a curious no-man’s-land of 'no lease' between the old lease and the new lease.     Host Gary Marshall discusses some of the main points in a topic which many tenants overlook at lease expiry, inadvertently leaving money on the Landlord’s table - whether they renew their lease – or hand back the keys and walk away. What period might benefit from an Interim Rent?   What rental value applies? Can this value be easily agreed or must the Court determine it?   When is it due for payment, and what happens when it is settled up?  When rental levels are falling but renewal negotiations seem to drag on forever, an interim rent might be a welcome bonus for the tenant, and shouldn't be overlooked. ._. Send us a Comment, a View, a Thanks, Fan Mail and so on! And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website Go to ThatRetailPropertyGuy for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates And find Gary and team on LinkedIn for regular updates and community info!

    16 min
  3. Upward Only (Never Downward) Reviews

    May 19

    Upward Only (Never Downward) Reviews

    Upward only rent reviews – in reality, not about always upwards but about never downwards.    Host Gary Marshall considers the impact of new UK legislation which bans upward only (never downwards) review clauses in new commercial leases – will it have the intended effect to liberate the high street, or will it trigger unexpected consequences such as the destabilization of the property investment market?   Is the Government’s declaration smart or ill-advised, is it a win for the economy or a shot in the foot for retailers?  ._. Send us a Comment, a View, a Thanks, Fan Mail and so on! And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website Go to ThatRetailPropertyGuy for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates And find Gary and team on LinkedIn for regular updates and community info!

    17 min
  4. Open All Hours ?

    May 12

    Open All Hours ?

    Host Gary Marshall considers retailers' trading hours, and whether their leases should contain any clauses which define specific trading hours, or restricted hours, leading to additional costs for flexing, or litigation costs for non-compliance.   He asks whether keep open clauses should be mandated in a lease contract, and if changing circumstances and shopping patterns render such historic definitions un-workable – and if so what then? .. Send us a Comment, a View, a Thanks, Fan Mail and so on! And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website Go to ThatRetailPropertyGuy for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates And find Gary and team on LinkedIn for regular updates and community info!

    19 min
  5. When the Administrator takes over....

    May 5

    When the Administrator takes over....

    When a retailer goes into Administration, what does the Administrator actually do? Host Gary Marshall discusses this from a Property perspective, looking at the rights and obligations of the various players – the landlords, the suppliers, the Administrator’s team. He discusses Insolvency Rules which take precedence over contractual leases, where Landlords become Unsecured creditors facing losses of rent and unfulfilled dilapidations.  He also comments on the value to be gained in liquidating stock, fixtures, special items – and avoiding landfill! Send us a Comment, a View, a Thanks, Fan Mail and so on! And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website Go to ThatRetailPropertyGuy for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates And find Gary and team on LinkedIn for regular updates and community info!

    15 min
  6. Save the High Street..? Where, How, and Why?

    Apr 28

    Save the High Street..? Where, How, and Why?

    Save the High Street?   Why? Where? How?     What’s your view?    Host Gary Marshall discusses the plight of town centre retail, and considers the popular cry to Save the High Street.   He questions whether this is a nostalgic, rose-tinted recollection of bygone days, or a sincere movement to re-take our towns, and build vibrant communities. He asks whether out of town retail is partly to blame for town centre blight, or are retail parks the new high street where we can gather, meet up, browse, shop?  Are town centre shops still needed – and what could be an alternative use?   He questions if any change in use should be tightly controlled, or permitted without restriction, and if tax-payer funded projects are helpful, or wasteful?  Are anti-car measures part of the problem?  Does everyone have the right means of access to their local high street?    And what part do we all play, as online-shoppers, in this demise of physical retail?  Save the High Street?   Or let it evolve? Send us a Comment, a View, a Thanks, Fan Mail and so on! And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website Go to ThatRetailPropertyGuy for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates And find Gary and team on LinkedIn for regular updates and community info!

    14 min
  7. Managing Agents - Retailer's friend or foe? Part2

    Apr 21

    Managing Agents - Retailer's friend or foe? Part2

    In this episode, host Gary Marshall shares some anecdotes about managing agents, from the perspective of a retailer as tenant & occupier. A recurring theme is : do these agents actually read the Lease? He alludes to numerous examples of agents issuing incorrect invoices, using incorrect data, chasing payments that are not yet due, inappropriately threatening debt recovery, and failing to understand basic lease terms.  Service charge management is a particularly problematic area, with agents mismanaging billing, delaying documentation such as budgets and reconciliations, and misallocating or losing tenant’s funds.  There is also concern about transparency, such as where landlords generate income from shared spaces (like car parks) that should offset tenant costs but are not clearly accounted for. Errors are often blamed on poor systems or junior staff, but proper management & quality control should prevent such failures. Delays, lack of communication, and “stonewalling” just erodes trust. Poor handovers often leave tenants with unresolved problems when landlords sell their properties, or even just change agents.  Marshall concludes that managing agents (as service providers to their client Landlords) should be more accountable and better aligned with both the lease terms and the Landlord’s objectives. Landlords should closely oversee their agents and consider feedback of tenant experiences.  Current shortfalls in delivery often oblige tenants to bypass the agent, escalating issues directly to landlords, creating distrust with the agent, while highlighting the need for significant improvement in performance and accountability. Send us a Comment, a View, a Thanks, Fan Mail and so on! And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website Go to ThatRetailPropertyGuy for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates And find Gary and team on LinkedIn for regular updates and community info!

    16 min
  8. Managing Agents - Retailer's friend or foe? Part1

    Apr 21

    Managing Agents - Retailer's friend or foe? Part1

    In this episode, host Gary Marshall discusses the relationship of managing agent to the tenant, and to the landlord.    A recurring theme is : do these agents actually read the Lease? He clarifies that the term ‘managing agent’ can include surveyors, accountants, credit controllers, cashiers, client accountants and administrators, all acting as hired-help to a landlord in collecting charges due from tenants, and monitoring adherence to the terms of the lease.   He points an accusatory finger at some agents, with anecdotes of incorrect invoices, incorrect data, chasing payments that are not yet due, inappropriate threats of debt recovery, and failing to understand basic lease terms.  Errors are often blamed on poor systems or junior staff, while delays, lack of communication, and “stonewalling” erode trust.   But proper supervision & quality control should prevent such failures. Send us a Comment, a View, a Thanks, Fan Mail and so on! And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website Go to ThatRetailPropertyGuy for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates And find Gary and team on LinkedIn for regular updates and community info!

    14 min
See All (70)

Ratings & Reviews

5
out of 5
2 Ratings

About

Welcome to That Retail Property Guy, the podcast where retail property expert Gary Marshall champions retail tenants and empowers professionals across the industry. With a career spanning decades, a dozen retailers, and millions in recovered losses for leading UK retailers, Gary shares his unparalleled knowledge to help retail tenants protect their rights, navigate leases, and maximise opportunities often overlooked by landlords, estates and accounts teams. This podcast is your go-to resource for unlocking the mysteries of retail property. Whether you're an experienced professional, a mid-sized chain, or someone just starting in the industry, Gary’s insights will help you build confidence, avoid pitfalls, and thrive in this complex field. Through practical advice, real-world examples, and interviews with industry leaders, That Retail Property Guy is dedicated to fostering development and knowledge-sharing for the next generation of retail property experts. Listen weekly and discover how small insights can lead to big wins for retail tenants everywhere. Start your journey to retail property mastery today!

Information

  • Creator
    Gary Marshall
  • Years Active
    2025 - 2026
  • Episodes
    70
  • Rating
    Clean
  • Copyright
    © 2026 That Retail Property Guy
  • Show Website
    That Retail Property Guy

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