28 episodes

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around CX and the modern Cloud Contact Center.
In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai. #ex #contactcenter

The ActivateCX Podcast Frank Rogers

    • Technology
    • 5.0 • 3 Ratings

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around CX and the modern Cloud Contact Center.
In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai. #ex #contactcenter

    What Business Leaders Need to Know about AI

    What Business Leaders Need to Know about AI

    Learn More https://activatecx.arroyo360.com/activateCXtodayDive into the fascinating world of Contact Center AI solutions secrets! Learn how AI is reshaping customer interactions and sales processes, and why staying ahead of the curve is essential for businesses. Don't miss out on uncovering the latest trends in AI technology - hit subscribe for more updates!

    • 19 min
    The Secrets to Adopting AI in Business

    The Secrets to Adopting AI in Business

    Activate AI in Your business https://activateCX.arroyo360.com/activateCXtodayWant to know why some companies struggle with adopting contact center AI solutions? Join Erik Smith at RingCentral and Frank Rogers in demystifying AI adoption in modern businesses, as we explore the common fears and challenges faced by organizations. Subscribe to stay informed on how education and collaboration can pave the way for successful AI integration.

    • 17 min
    Why Nextiva Is Killing It (How They Did It)

    Why Nextiva Is Killing It (How They Did It)

    Get your CX Right... https://activateCX.arroyo360.com/activateCXtoday-----Join Nextiva's Edwin Margulies as he goes behind the scenes of Nextiva Contact Center, discussing Contact Center AI, Thrio, competition, self-service, and more. Explore the latest trends in cloud call center solutions and customer experience technology.#contact center ai #customer experience #ai

    • 34 min
    Unveiling AI breakthroughs

    Unveiling AI breakthroughs

    Find, Buy, and Optimize your Contact Center https://activateCX.arroyo360.com/activateCXtodayDiscover the latest AI breakthroughs with Arroyo360, RingCentral and Five9. From natural language chatbots to intelligent virtual assistants, learn how AI is revolutionizing the contact center industry. Check out this compilation of guest appearances from Erik Smith, Bob Lenarcik, and John C DeBaca. #ringcentral #five9 #AI #chatbot #IVA #disruption_4

    • 20 min
    Nextiva's Race to Democratize CX Technology

    Nextiva's Race to Democratize CX Technology

    Select the Right Contact Center with Arroyo360 https://activateCX.arroyo360.com/activateCXtoday-----------As a leader in the customer experience industry, Nextiva and Thrio are coming together to revolutionize the contact center space. With a focus on culture and innovation, they're driven by a vision to democratize CX technology and disrupt the business world. See what's in store for the future of customer experience with this powerful merger.#cx #contactcenter #ex #ai #merger #nextiva #digi...

    • 21 min
    Expert Tips for Hiring the Best CX Consulting Firm

    Expert Tips for Hiring the Best CX Consulting Firm

    Prepare your Company CX → https://activateCX.arroyo360.com/Acti...---Do you want to hire the best CX consulting firm for your business? Working to pare down the right choice for CX Platforms & Cloud Contact Center incorporating Self Service, AI, etc. Look no further! In this video, Basile Senesi (CRO At @ArcTechnologies , prev at @Fundboxcom ) share expert tips for finding the perfect CX firm for your specific needs.At Arroyo360, we understand the importance of choosing the right consulti...

    • 15 min

Customer Reviews

5.0 out of 5
3 Ratings

3 Ratings

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