The ActivateCX Podcast

Frank Rogers
  • 5.0 (3)
  • TECHNOLOGY
  • UPDATED WEEKLY
The ActivateCX Podcast

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around CX, AI, and the modern Cloud Contact Center. In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai #ex #contactcenter #salesstrategy 

  1. 5 AI Methods to Improve Customer Experience

    SEP 21

    5 AI Methods to Improve Customer Experience

    Learn more about improving CX with AI: https://activateCX.arroyo360.com/ai----Want to improve customer experience, learn how AI contact center solutions can help! In this video, we'll discuss 5 AI methods to enhance customer satisfaction and boost your sales and customer support performance. At the end of the day, learn how to keep your customers and become sustainable against competition?Don't forget to subscribe for more tech updates!

    40 min
  2. Transform Your Customer Experience Using AI Tools

    SEP 2

    Transform Your Customer Experience Using AI Tools

    Get your AI Sorted https://activateCX.arroyo360.com/ai----Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers.Don't forget to subscribe for more tech updates!Chapters00:00 How does the AI Consumer Choose Correctly?03:07 Getting Personal with AI05:48 Being On Brand Dig...

    21 min
  3. Unlocking the Secrets to AI Mastery

    AUG 27

    Unlocking the Secrets to AI Mastery

    Get your AI Sorted https://activateCX.arroyo360.com/ai----Here Frank Rogers and Quinn Agen unpack the secrets of using AI contact center solutions to solve major customer experience needs! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading. Don't forget to subscribe for more tech updates!Chapters00:00 Does AI support Multi cultural-language needs?02:37 How does AI Work with Omnichannel?07:57 Scotty, We Need More Data!11:36 Can AI Help Cl...

    25 min
  4. How AI is Changing the Way We Communicate

    AUG 19

    How AI is Changing the Way We Communicate

    Learn more about RingCX https://activateCX.arroyo360.com/ringcx----Watch Frank Rogers with Special Guest Amir Hameed, discuss AI contact center solutions and how RingCentral has bet the farm on customer experience and artificial intelligence. Don't miss out on this insightful conversation!Chapters:00:00 What is the RingCX Strategy?04:40 Moving the Contact Center Forward in the Journey08:26 Betting the Farm11:28 Data is the New Oil14:01 Wisdom gained from Lessons Learned16:06 What we can expec...

    24 min
  5. Learn AI Secrets of Business Leaders

    AUG 12

    Learn AI Secrets of Business Leaders

    Get your AI Sorted https://activateCX.arroyo360.com----Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai ot GET and KEEP customers.Don't forget to subscribe for more tech updates!Chapters00:00 The Cognigy Origination Story01:07 Having the Senior Leadership Conversation03:00 Is Th...

    33 min
  6. Revealing secrets of Zoom and their CX Plans

    AUG 5

    Revealing secrets of Zoom and their CX Plans

    https://activateCX.arroyo360.com/ai----------Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions. Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, and customer experience in contact centers. Don't miss out on this insightful conversation!Chapters00:00 Cloud Native02:27 Does Zoom have the Engineering chops?04:47 Data is the New Oil08:21 The Automation Story11:03 Proof is in the Pudding13:18 Delivering on the Prom...

    22 min
  7. The True Business Potential AI Vendors are Unlocking

    JUL 29

    The True Business Potential AI Vendors are Unlocking

    Get your AI Sorted https://activateCX.arroyo360.com----Here Frank Rogers and Quinn Agen unpack the behind the scenes workings of Omilia, as they set the pace for AI contact center solutions and the entire AI Revolution! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading. Don't forget to subscribe for more tech updates!-----Chapters00:00 AI in the Contact Center01:54 Are we losing the Human Touch?04:22 What happens when AI gets Proa...

    26 min
  8. Don't Buy A Contact Center Until You Listen To This!

    JUL 22

    Don't Buy A Contact Center Until You Listen To This!

    Buy Your CX Tech in a better way! https://activateCX.arroyo360.com/activateCXtoday--------------Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more. Learn about RingCentral's ai contact center solutions and how to maximize ROI with proper discovery when evaluating and buying your cloud contact center. ...

    33 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around CX, AI, and the modern Cloud Contact Center. In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai #ex #contactcenter #salesstrategy 

Information

  • Creator
    Frank Rogers
  • Years Active
    2023 - 2024
  • Episodes
    40
  • Rating
    Explicit
  • Copyright
    © 2024 The ActivateCX Podcast
  • Show Website
    The ActivateCX Podcast

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