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33 episodes
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The ActivateCX Podcast Frank Rogers
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- Technology
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5.0 • 3 Ratings
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Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around CX and the modern Cloud Contact Center.
In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai. #ex #contactcenter
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Don't Buy A Contact Center Until You Listen To This!
Buy Your CX Tech in a better way! https://activateCX.arroyo360.com/activateCXtoday--------------Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more. Learn about RingCentral's ai contact center solutions and how to maximize ROI with proper discovery when evaluating and buying your cloud contact center. ...
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The Next Big Thing in Contact Centers will Surprise You
https://activateCX.arroyo360.com/zoom----Join us as we explore Zoom's journey from virtual meetings to ai contact center solutions with Industry Icon Brandon Knight! Discover how Zoom rose to fame during the pandemic and where they are headed next. Don't forget to subscribe for more tech updates!
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Pump Up Your Customer Experience with These 5 Methods
https://activatecx.arroyo360.com/5CXMethods---------------Discover the 5 Critical CX Methods that run through your contact center ai solutions to revolutionize your customer experience (CX) strategy forever in this insightful video. Learn how contact center AI solutions can enhance your customer service, the benefits of using AI in contact centers, and how AI agent assistants can streamline operations. Dive deep into the world of omnichannel, chatbot's, voice bots, generative AI, NLP, and aut...
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How AI will Help Customer Conversations
Get Your AI Strategy Sorted https://activatecx.arroyo360.com/aiIn this Episode we delve into the profound impact of contact center AI solutions on humanity and the evolving landscape of ai agent assist. Learn how Balto AI integrates with various systems and ensures compliance and security in the world of data handling. Subscribe to stay informed about the latest developments in AI technology!Chapters00.03 The Obstacle is the Way03:28 Towing the Line09:55 Becoming Indispensable15:18 Staying On...
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Revolutionize Your Business with Realtime Guidance
Get Your AI Strategy Sorted https://activatecx.arroyo360.com/aiJoin the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce. Don't miss out on this insightful video - hit subscribe for more enlightening content!Chapters00:03 T...
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What Business Leaders Need to Know about AI
Learn More https://activatecx.arroyo360.com/activateCXtodayDive into the fascinating world of Contact Center AI solutions secrets! Learn how AI is reshaping customer interactions and sales processes, and why staying ahead of the curve is essential for businesses. Don't miss out on uncovering the latest trends in AI technology - hit subscribe for more updates!