32 episodes

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around CX and the modern Cloud Contact Center.
In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai. #ex #contactcenter

The ActivateCX Podcast Frank Rogers

    • Technology
    • 5.0 • 3 Ratings

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around CX and the modern Cloud Contact Center.
In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai. #ex #contactcenter

    The Next Big Thing in Contact Centers will Surprise You

    The Next Big Thing in Contact Centers will Surprise You

    https://activateCX.arroyo360.com/zoom----Join us as we explore Zoom's journey from virtual meetings to ai contact center solutions with Industry Icon Brandon Knight! Discover how Zoom rose to fame during the pandemic and where they are headed next. Don't forget to subscribe for more tech updates!

    • 25 min
    Pump Up Your Customer Experience with These 5 Methods

    Pump Up Your Customer Experience with These 5 Methods

    https://activatecx.arroyo360.com/5CXMethods---------------Discover the 5 Critical CX Methods that run through your contact center ai solutions to revolutionize your customer experience (CX) strategy forever in this insightful video. Learn how contact center AI solutions can enhance your customer service, the benefits of using AI in contact centers, and how AI agent assistants can streamline operations. Dive deep into the world of omnichannel, chatbot's, voice bots, generative AI, NLP, and aut...

    • 33 min
    How AI will Help Customer Conversations

    How AI will Help Customer Conversations

    Get Your AI Strategy Sorted https://activatecx.arroyo360.com/aiIn this Episode we delve into the profound impact of contact center AI solutions on humanity and the evolving landscape of ai agent assist. Learn how Balto AI integrates with various systems and ensures compliance and security in the world of data handling. Subscribe to stay informed about the latest developments in AI technology!Chapters00.03 The Obstacle is the Way03:28 Towing the Line09:55 Becoming Indispensable15:18 Staying On...

    • 31 min
    Revolutionize Your Business with Realtime Guidance

    Revolutionize Your Business with Realtime Guidance

    Get Your AI Strategy Sorted https://activatecx.arroyo360.com/aiJoin the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce. Don't miss out on this insightful video - hit subscribe for more enlightening content!Chapters00:03 T...

    • 28 min
    What Business Leaders Need to Know about AI

    What Business Leaders Need to Know about AI

    Learn More https://activatecx.arroyo360.com/activateCXtodayDive into the fascinating world of Contact Center AI solutions secrets! Learn how AI is reshaping customer interactions and sales processes, and why staying ahead of the curve is essential for businesses. Don't miss out on uncovering the latest trends in AI technology - hit subscribe for more updates!

    • 19 min
    The Secrets to Adopting AI in Business

    The Secrets to Adopting AI in Business

    Activate AI in Your business https://activateCX.arroyo360.com/activateCXtodayWant to know why some companies struggle with adopting contact center AI solutions? Join Erik Smith at RingCentral and Frank Rogers in demystifying AI adoption in modern businesses, as we explore the common fears and challenges faced by organizations. Subscribe to stay informed on how education and collaboration can pave the way for successful AI integration.

    • 17 min

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