26 episodes

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around CX and the modern Cloud Contact Center.
In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai. #ex #contactcenter

The ActivateCX Podcast Frank Rogers

    • Technology
    • 5.0 • 3 Ratings

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around CX and the modern Cloud Contact Center.
In this Podcast series, Frank interviews CX Masters, Unpacks critical CX technology, and addresses the leading CX topics of the day.#cx #customerexperience #ai. #ex #contactcenter

    Why Nextiva Is Killing It (How They Did It)

    Why Nextiva Is Killing It (How They Did It)

    Get your CX Right... https://activateCX.arroyo360.com/activateCXtoday
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    Join Nextiva's Edwin Margulies as he goes behind the scenes of Nextiva Contact Center, discussing Contact Center AI, Thrio, competition, self-service, and more. Explore the latest trends in cloud call center solutions and customer experience technology.

    #contact center ai #customer experience #ai

    • 34 min
    Unveiling AI breakthroughs

    Unveiling AI breakthroughs

    Find, Buy, and Optimize your Contact Center https://activateCX.arroyo360.com/activateCXtoday

    Discover the latest AI breakthroughs with Arroyo360, RingCentral and Five9. From natural language chatbots to intelligent virtual assistants, learn how AI is revolutionizing the contact center industry. Check out this compilation of guest appearances from Erik Smith, Bob Lenarcik, and John C DeBaca. 

    #ringcentral #five9 #AI #chatbot #IVA #disruption_4 

    • 20 min
    Nextiva's Race to Democratize CX Technology

    Nextiva's Race to Democratize CX Technology

    Select the Right Contact Center with Arroyo360 https://activateCX.arroyo360.com/activateCXtoday

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    As a leader in the customer experience industry, Nextiva and Thrio are coming together to revolutionize the contact center space. With a focus on culture and innovation, they're driven by a vision to democratize CX technology and disrupt the business world. See what's in store for the future of customer experience with this powerful merger.

    #cx #contactcenter #ex #ai #merger #nextiva #digital transformation 

    • 21 min
    Expert Tips for Hiring the Best CX Consulting Firm

    Expert Tips for Hiring the Best CX Consulting Firm

    Prepare your Company CX → https://activateCX.arroyo360.com/Acti...

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    Do you want to hire the best CX consulting firm for your business? Working to pare down the right choice for CX Platforms & Cloud Contact Center incorporating Self Service, AI, etc. Look no further! In this video, Basile Senesi (CRO At @ArcTechnologies , prev at @Fundboxcom ) share expert tips for finding the perfect CX firm for your specific needs.

    At Arroyo360, we understand the importance of choosing the right consulting partner to solve your CX problems and drive success. Our framework-driven approach sets us apart from other firms and ensures results for our clients. Watch this video to learn more about how we can help your business excel in CX and Contact Center!

    • 15 min
    Why a Bad Approach to Deploying CRM will Crush Your Business

    Why a Bad Approach to Deploying CRM will Crush Your Business

    OUR GUEST…Sherry Rajani is the CEO of CodeCreators and is a nationally recognized expert on Data Analytics, CRM, and CX.

    TO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves acquiring technology that supports a CX and EX Mission. Fun times, right!

    FIND OUT… how Sherry and Frank Rogers from Arroyo360 unpack common mistakes made with CRM acquisition and Implementation, a key component of the CX Ecosystem.

    WHAT IF…you are not ready to hit “go” on a new CRM or refactoring an existing one... take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.

    TAKE AWAY…Expect to learn the best way to look at your CRM, implement the technology, iterate, and integrate…and much more.

    Extra Stuff:
    Learn more about deploying and integrating your CRM →
    https://activateCX.arroyo360.com/crm

    Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday

    To support me on Youtube (thank you):  * / activateCX@arroyo360

    #contact center, #cloud contact center, #contact center omnichannel, #microsoft dynamics, #salesforce, #salesforce sales cloud, #salesforce service cloud, crm for contact center, #salesforce contract center, #contact center consulting, #contact center consulting group, #crm consulting, #crm consulting group, #how to deploy a crm, #why crm’s fail

    • 20 min
    How Margin and Regulations will Change the Future of Fintech

    How Margin and Regulations will Change the Future of Fintech

    OUR GUEST...Basile Senesi is the CRO of Arc.tech, a leading FinTech firm, empowering startups with modern financial products

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    TO BE SURE...Fintech is a vertical disruptor, bringing radical change and transformation in the Financial Services space. The changes are pushing the boundaries of regulation, security, privacy, and customer experience. 


    FIND OUT...how Basile and Frank (Your Host from Arroyo360) view the changing Financial Services vertical from the Fintech Perspective. Why the tension between achieving sustainable margins and regulatory compliance pose an obstacle that must be overcome.


    WHAT IF...your Financial Services business is struggling with CX change, what technologies to buy, how to light up your culture with customer centricity. Then you need guidance and proven frameworks, combined with your inside knowledge and feel for your business. 


    TAKE AWAY...Expect to learn what you would from experienced business and digital transformation practitioners. Understand how employing new technologies like AI and staying on point with culture and customer Experience can lead to building a more competitive and sustainable business.


    Extra Stuff:
    Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtoday
    ALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360

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    #fintech, #customerexperience,  #employee experience, #podcast, #contact center ai, #contact center solutions, #cloud contact center, #enterprise contact center, #customer experience technology, #call center phone systems, #cloud #call center solutions, #customer care call center, #contact center consulting, #contact center consulting group

    • 34 min

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