The Agentic Wave

Parloa

At the intersection of AI and CX is the Agentic Wave. Every other week, Latané Conant, Chief Market Officer of Parloa, brings together the passionate, customer-obsessed executives riding the intersection of AI and CX. Expect 20 minutes of real talk on governance, technology, and the culture that will lead teams through the once-in-a-generation shift in customer experience.

Episodes

  1. 4d ago

    Mark Niemiec | Increasing CIO business relevance with AI

    The best businesses deploying agentic CX today aren’t just looking at the cost-out play. They’re turning CX programs into revenue engines. Mark Niemiec, CRO of SAP Customer Experience, joins Latané on The Agentic Wave. Parloa and SAP recently announced a partnership that empowers SAP customers to agentify SAP data into customer experiences that anticipate and delight. He and Latané discuss: If seat-based sellers will be incentivized to sell AI Why CROs should care about customer experience & how the CIO's role evolves with adoptionThe three most common concerns of AI adopters: maintenance, security & scale Make sure to subscribe, so you never miss when a new episode drops, every other Thursday.

    Mark Niemiec | Increasing CIO business relevance with AI

  2. Sep 3

    Matt Dixon | Conquering AI adoption FOMU

    Is your AI vendor delivering a French Laundry experience, or a Cheesecake Factory experience? Matt Dixon, Founding Partner of DCM Insights and author of The Jolt Effect, Effortless Experience, and The Challenger Sale, joins Latané on The Agentic Wave. Matt has spent his career identifying what delivers the best customer experience, both pre- and post-sales. One of the most important elements? Guiding customers toward the best use case to start with, rather offering a buffet of options all at once. He and Latané discuss: How customer effort scores create more effort for customersInsights that guide proactive outreach Why FOMU (fear of messing up) is the great AI adoption staller Make sure to subscribe, so you never miss when a new episode drops, every other Thursday.

    Matt Dixon | Conquering AI adoption FOMU

  3. Aug 20

    Mike Gathright | Scaling HealthEquity’s minimal lovable voice AI agent

    The shift from reactive to proactive service is finally here. On this pilot episode of The Agentic Wave, Mike Gathright, Chief Customer Officer of HealthEquity, shares how his team is leveraging voice AI to not only anticipate, but act on customer needs.  He and Latané discuss: How HealthEquity is leveraging AI for personalized, proactive outreach that mitigates customer stress. The mindset shift from focusing on tech to focusing on human experience that ultimately led to successful AI deployment.The introduction of “agent builders” as instrumental employees on the HealthEquity team. Make sure to subscribe, so you never miss when a new episode drops, every other Thursday.

    Mike Gathright | Scaling HealthEquity’s minimal lovable voice AI agent

  4. Trailer

    Ride the Agentic Wave with Latané Conant

    At the intersection of AI and CX is the Agentic Wave. A shift McKinsey estimates could be worth TRILLIONS of dollars. Ready to unlock that opportunity? Every other week, Latané Conant, Chief Market Officer of Parloa, explores what it takes to confidently lead the biggest CX transformation in a generation. She talks with enterprise leaders about how they’re enabling their teams to ride the wave, asks top analysts what headlines they believe are just smoke or real fire, and explores what innovators are already looking to next.  If you’re ready to drive business-defining transformation at your organization, this podcast is for you.  Make sure to subscribe, so you don’t miss when a new episode drops every other Thursday.

    Ride the Agentic Wave with Latané Conant

Trailer

Ratings & Reviews

5
out of 5
2 Ratings

About

At the intersection of AI and CX is the Agentic Wave. Every other week, Latané Conant, Chief Market Officer of Parloa, brings together the passionate, customer-obsessed executives riding the intersection of AI and CX. Expect 20 minutes of real talk on governance, technology, and the culture that will lead teams through the once-in-a-generation shift in customer experience.

Information

  • Creator
    Parloa
  • Years Active
    2026
  • Episodes
    4
  • Rating
    Clean
  • Copyright
    © 2026 Parloa