The AI Epoch

epoch

On these shows, we bring you insights and inspirations from AI data leaders on the front line of AI, who are pushing the boundaries of what technology can do.

Episodes

  1. Mar 27

    Episode 2: Agentic automation for SMEs with Manjit Johal, Co-Founder & CTO of Kritmatta

    The AI Epoch | Episode 2: Beyond the Chatbot—Building Reliable AI Agents with Manjit JohalIn this episode, host Joe Watkins welcomes Manjit, a 3-time founder and veteran architect (formerly of Ocado and HBO), to discuss the shift from experimental AI pilots to enterprise-grade automation. As a co-founder of Kritmatta, Manjit shares how his team is solving the "trust gap" by building AI agents that are deterministic, auditable, and grounded in real-world business context. Key Takeaways from the Conversation:The Problem with "Prompt Chains": Why traditional chatbots often fail in business settings due to hallucinations, and how Kritmatta uses fixed execution graphs to ensure reliability.The System of Context: A look at the technical challenge of "entity resolution"—connecting a stray WhatsApp message to a specific HubSpot deal and an email thread to create a unified knowledge graph.SME-First Automation: Why small to medium enterprises (starting with recruitment firms) are the "wedge" for AI adoption, as they often lack the engineering teams to build these complex systems themselves.Multi-Agent Situational Awareness: A peek into the roadmap where multiple agents across different channels (LinkedIn, Calendar, CRM) share intelligence to assemble insights automatically without being asked.The "Boring" Rule of Success: Manjit’s advice for business owners: don't start with a grand vision. Instead, pick one "boring," repetitive process, put a human in the loop, and scale only once trust is earned.

    22 min

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On these shows, we bring you insights and inspirations from AI data leaders on the front line of AI, who are pushing the boundaries of what technology can do.