The BedBuzz

Harry Roberts and Jimmy Hill
  • 5.0 (6)
  • CAREERS
  • UPDATED BIWEEKLY

Our mission is to create an entertaining and informative platform where we dive into the world of our Mattress Firm family, the mattress industry, and all things sleep. We  uncover the captivating stories of Mattress Firm employees and industry veterans and explore their journeys, experiences, and the valuable lessons they've learned while having fun and selling beds.  In addition to the storytelling, we'll also share practical tips and tricks of the trade along with the importance of sleep wellness. Our host, Harry Roberts, is one of the original founders of Mattress Firm, the largest sleep shop chain in the United States.  Our Co-host, Jimmy Hill, has broad experience in mattress retail, mattress wholesale and building a mattress brand from the ground up. Together, Harry and Jimmy's contagious passion, enthusiasm, and sense of humor will have you waiting for their next episode.

  1. From Sales Floor to CEO: Brandon Bain (Bedhead) on Personal Brand & What’s Next

    FEB 27

    From Sales Floor to CEO: Brandon Bain (Bedhead) on Personal Brand & What’s Next

    Our guest is Brandon Bain, Co-Founder & CEO of Bedhead  (and yes… he started on the sales floor at Mattress Firm). What you’ll hear in this episode: From Fish Camp to Founder: Brandon shares how he entered Mattress Firm through the first corporate sales internship program (back in 1998) and what that experience taught him about the entire business — not just the sales floor.The “Trusted Advisor” mindset: His early belief that we should be less like order takers and more prescriptive (like a doctor) — and how asking better questions changes everything.Build your personal brand: Brandon breaks down why learning marketing and building a network can help you “control your own destiny,” even while you’re crushing it on the floor.What retailers get wrong (and how to fix it):Not having a clear USP (Unique Selling Proposition) (what makes you different)Sticking with “we’ve always done it this way” marketingMerchandising without a real strategyAnd the big one: not retargeting past customers — “dig where the gold is.”The 5-question rule: His best tip for selling more today: ask one or two more great questions than you normally would — and listen closely to the answers.A wild sales technique that worked: Brandon tells the story of a “split ticket everything” partnership that consistently delivered 200% to budget by treating the store like it was their business.🧠 If you’re a sales associate thinking “what’s next for me?” — leadership, ownership, entrepreneurship — Brandon’s story is proof the skills you’re building right now can take you anywhere.  BedheadNetwork.com Now Available (Exclusive Hub for the Mattress Industry)  Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.

    45 min
  2. Work Hard, Play Hard: Building a Dream Team Culture with Katy & Greg Law

    FEB 13

    Work Hard, Play Hard: Building a Dream Team Culture with Katy & Greg Law

    We’re joined by Katy & Greg Law from Sweet Dreams Furniture & Mattress — two incredible entrepreneurs who’ve built a Dream Team culture that customers (and competitors) can feel the second they walk in the door. A few highlights you’ll love: 💍🏁 Katy & Greg’s “triple-crazy” start: graduated, got married, moved, and opened Sweet Dreams in 2002🎯 Culture that wins: how they built clear vision + values, and make sure every teammate knows them, lives them, and leads with them🎨 A killer line from their book-of-the-month (Unreasonable Hospitality): “Customer service is black & white… hospitality is in full color”🤝 The real differentiator: they’re not in it for transactions — they’re building customers for life🎉 Most memorable sale stories:Katy’s legendary pink Easter Bunny roadside “Easter Sale” stunt (yes… really 😄)Greg’s “small favor, lifetime relationship” story that turned into years of referrals and friendship — all from helping a guy find a tiny bed-frame partSweet Dreams doesn’t just talk about culture… they live it! Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.

    55 min
  3. Books That Built Us: Leadership, Sales & Life Lessons

    JAN 30

    Books That Built Us: Leadership, Sales & Life Lessons

    A brand-new episode of The BedBuzz is live and we’re having a blast talking about the books that built us: the ones that shaped the way we lead, sell, think, and live. A few highlights from the show: “Read 10 pages a day.” Simple challenge, big impact — especially during downtime in the store.Sam Walton’s Made in America — merchandising obsession, humility, and the power of “Satisfaction Guaranteed.”Steve Rigby’s SMILE — our required read for new sales associates: a people-first philosophy that creates extraordinary sales.Gratitude that changes everything: 365 Thank Yous — one note a day can change your mindset and open doors.Culture + energy wins: The Fred Factor, Fish!, and Red Shoes Living — bring the vibe, make people feel seen, and watch what happens.Habits over hype: Atomic Habits — get 1% better every day with systems that actually stick.Jimmy’s all-time favorite: The One Minute Manager — fast, simple, and a leadership game-changer.Harry’s “if you’re in sales, you’ve gotta read it” pick: The Greatest Salesman in the World — a book that changed his life at 23.We wrap with a simple takeaway: Books build people. People build businesses. Pick one book, read 10 pages a day, and put it to work. Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.

    45 min
  4. Steve Hockett, Former Great Clips CEO, on Resilience, Metrics, and Leading Through Crisis

    JAN 16

    Steve Hockett, Former Great Clips CEO, on Resilience, Metrics, and Leading Through Crisis

    Our guest is Steve Hockett, one of Harry’s closest lifelong friends and now literally family. Steve also brings a powerhouse business story. He spent 30 plus years with Great Clips, starting as a franchisee and eventually becoming CEO, including leading the brand through the chaos of COVID. A few highlights you’ll hear in this episode: • From franchisee to CEO and the perseverance it took to get there  • Leadership in a crisis and how Great Clips went from 4,500 salons to 17 open and fought back through communication, clarity, and action  • Metrics plus brand focus and how one simple framework helped diagnose performance and drive growth  • Career advice you can use right away, Steve’s “3 Ps” Patience, Performance, Presence   Give it a listen and grab a few Golden Nuggets you can use right away. Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.

    1h 11m
  5. The Best Lessons of the Year: The BedBuzz Year in Review

    JAN 2

    The Best Lessons of the Year: The BedBuzz Year in Review

    Season 4 is officially underway! In this episode we kick off the season by looking back at the best moments and top golden nuggets from the past year, with plenty of laughs along the way. 😄 A few highlights from the episode: • Consistency wins. Doing the program every time beats trying to reinvent it.  • Want a pay raise? Go back and listen to the episodes on adjustable bases and closing. 💰 • Connection sells. People buy from people they know, like, and trust. 🤝 • Coach the up. Do not avoid the sale when you are in the store. Use it as a chance to teach and get better. • Tools matter. The phone, financing, Tempur-Pedic, Podium, and using AI as a real tool to serve guests better. 📲🤖 One of our favorite lines heading into the new year: We cannot control the size of the pie, but we can control the size of our piece! Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.

    42 min
  6. Mattress Firm’s Missy Friel on Learning Is a Journey and Practice Wins

    12/19/2025

    Mattress Firm’s Missy Friel on Learning Is a Journey and Practice Wins

    We're proud to release our 60th show all-time and the final episode of 2025! 🥳 Our guest is Missy Friel, Director of Retail Learning, who’s been with Mattress Firm for 16+ years. Missy starting on the sales floor and now helping shape how thousands of Sleep Experts learn, grow, and win. A few highlights you’ll love: Missy’s big belief: Learning is a journey, not a destination 🛤️The secret to retention: “Forgetting sows the seeds to its own solution”  and repetition is the cure 🔁🧠Her #1 “never cut this” training ingredient: practice/role play (yes, even when it’s uncomfortable… make it fun!) 😅💪A look at how AI is amplifying training and speeding up skill-building 🤖⚡Give it a listen and share it with a colleague or friend. It’s packed with real-world takeaways and plenty of laughs. Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.

    50 min
  7. Role Play, Results, and Rising to the Top with Tera Starr

    12/05/2025

    Role Play, Results, and Rising to the Top with Tera Starr

    Our guest is Tera Starr, one of Mattress Firm’s all-time superstars who: Started on the sales floor and climbed all the way to Regional VP of Sales and VP of Learning & Development 🚀Shares how role play, clear goals, and “make a friend, make a sale” became the backbone of her successTalks about being the first female RVP, leading huge regions, and now shaping the next generation as a professor at Dakota Wesleyan University 🎓Drops gold on leadership, hiring, DISC, staying close to the front door, and why AI will never replace a great RSAIf you’re in sales, leadership, or just love a great Mattress Firm success story, this episode is packed with practical nuggets you can use today: from greeting every guest to setting daily goals and coaching your team the right way. 💥 Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.

    54 min
  8. Sleep, Speed & Sales: Than Hancock on How Podium Helps Retailers Win

    11/21/2025

    Sleep, Speed & Sales: Than Hancock on How Podium Helps Retailers Win

    In this episode we sit down with Than Hancock, Chief Sales Officer at Podium, to talk about: Why sleep is a leadership strategy and not a luxury 😴How “speed is empathy” and why the fastest response usually wins the saleWhy texting gets 209% higher response rates than phone, email, or FacebookHow Podium’s AI can be like the best employee you ever hired for under $3/hourHow to become your customer’s “mattress guy” in their phone – so they text you instead of shopping someone else 📲Podium has been an incredible partner and Than shares a ton of practical, real-world ideas we can use right now in your stores. Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.

    48 min
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Ratings & Reviews

5
out of 5
6 Ratings

About

Our mission is to create an entertaining and informative platform where we dive into the world of our Mattress Firm family, the mattress industry, and all things sleep. We  uncover the captivating stories of Mattress Firm employees and industry veterans and explore their journeys, experiences, and the valuable lessons they've learned while having fun and selling beds.  In addition to the storytelling, we'll also share practical tips and tricks of the trade along with the importance of sleep wellness. Our host, Harry Roberts, is one of the original founders of Mattress Firm, the largest sleep shop chain in the United States.  Our Co-host, Jimmy Hill, has broad experience in mattress retail, mattress wholesale and building a mattress brand from the ground up. Together, Harry and Jimmy's contagious passion, enthusiasm, and sense of humor will have you waiting for their next episode.

Information

  • Creator
    Harry Roberts and Jimmy Hill
  • Years Active
    2024 - 2026
  • Episodes
    68
  • Rating
    Clean
  • Copyright
    © 2026 The BedBuzz
  • Show Website
    The BedBuzz