Uncensored CMO

Jon Evans
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The Uncensored CMO was created to explore the good, the bad and quite frankly downright ugly truth about marketing theory & practice.

  1. 5 天前

    Unreasonable Marketing - lessons from the creator of the world’s #1 restaurant - Will Guidara

    Will Guidara is the author of Unreasonable Hospitality and co-founder of the world’s #1 restaurant, Eleven Madison Park. He joins us to share how lessons from hospitality can be a huge competitive advantage for your brand. We discuss the power of small but impactful gestures, intelligent naivety, the 95/5 rule and investing in the things that can’t be measured but make all the difference. Will also reflects on the mindset that took Eleven Madison Park to the top, what businesses can learn from restaurants, and how applying unreasonable hospitality can turn any customer experience into something truly extraordinary. Timestamps 00:00:00 - Start00:00:57 - Will’s experience writing his book00:02:11 - Getting 4 stars from The New York Times00:04:43 - What marketers can learn from Unreasonable Hospitality00:08:08 - Where did the term “unreasonable hospitality” come from?00:14:13 - Why Will is fine being “The Dining Room Guy”00:16:40 - Why Will added a beer sommelier - reverse benchmarking00:20:29 - Intelligent naivety and the advantages of youth00:23:30 - The power of small thoughtful gestures that make a lasting impact00:27:22 - The 95/5 rule - how to succeed with things that cannot be measured00:31:47 - Restaurant smart vs corporate smart00:36:50 - Why you sometimes need conflicting goals00:41:34 - Is the customer always right?00:45:55 - Turning pain points into highlights00:48:06 - How Will Guidara makes getting the bill a memorable experience00:51:38 - Why nothing in the world can replace persistence00:53:40 - Never waste a good crisis00:56:52 - What Will would do at Cannes with no budget00:59:56 - How Shake Shack kept 11 Madison Park going01:00:48 - Which fast food chains does Will admire01:03:51 - Hiring exceptional talent01:06:17 - Getting siloed teams to work together in harmony01:09:07 - What would you do if you knew you couldn’t fail

    1 小時 13 分鐘

  2. 10月29日

    From Tech founder to solving the social media addiction crisis - Jess Butcher

    Jess Butcher MBE has built a career at the intersection of technology and consumer behaviour. She co-founded AR pioneer Blippar and has since turned her attention to a growing issue: how AI and social media are shaping our brains, behaviour, and wellbeing. In this episode, Jess shares what she’s learned as a founder, why female entrepreneurs still struggle to access funding, and why she believes brands must take responsibility for the attention economy they help create. We discuss how “More Soul, Less Scroll” is encouraging healthier digital habits, and the practical steps companies can take to drive positive change. Timestamps 00:00 - Intro01:41 - Jess’ background as a female founder05:56 - How Jon used Jess’ QR code startup13:19 - Why Blippar ultimately failed17:34 - The lessons from Blippar’s failure21:30 - Why female founders struggle to get funding25:50 - The characteristics of successful founders31:15 - How AI is re-wiring our brains negatively34:05 - Why social media is ruining our lives40:09 - Why is this problem getting worse if we know about it?44:17 - What ScrollAware is trying to do about the problem48:38 - Which brands are taking responsibility for this problem best?54:46 - Less Scroll More Soul sleeping bags

    59 分鐘

  3. 10月22日

    American Eagle’s Sydney Sweeney campaign - what really happened with CMO Craig Brommers

    Craig Brommers, CMO of American Eagle, joins us to go behind the scenes of one of the most talked-about campaigns of the year; Sydney Sweeney for American Eagle. Craig reveals what really happened, why the brand partnered with Sydney, and how they handled the extreme social-media reaction. We discuss the data behind the campaign’s success, the decision to pause before responding, and what the advertising press got wrong. Craig also shares lessons in brand leadership, navigating public scrutiny, and what it takes to be a successful CMO in 2025. Timestamps 00:00 - Intro00:35 - The Travis Kelce x American Eagle collaboration01:51 - Why American Eagle partnered with Sydney Sweeney03:21 - Did American Eagle know the campaign was going to explode on social media04:24 - What caused the extreme reaction to the campaign?06:08 - The System1 scores for the Sydney Sweeney x American Eagle campaign08:11 - How did it feel seeing the campaign come under so much scrutiny?11:50 - Choosing to pause instead of reacting immediately13:41 - Dealing with the personal side of some of the comments15:09 - The actual results of the Sydney Sweeney campaign16:51 - The reaction vs the media buy - what was the impact?18:11 - When Jon almost closed the London Underground with Amaretto20:53 - Did the advertising press get it wrong about the American Eagle campaign?22:14 - Craig’s advice for other marketers facing a crisis27:15 - Will American Eagle continue to work with Sydney Sweeney?28:31 - Are we entering a “Jeans Wars” era?29:40 - The product strategy for American Eagle30:51 - How important are celebrity endorsements in Fashion31:45 - What are the elements for success for American Eagle33:26 - 3 things that make a successful CMO in 202539:56 - What does a successful CMO look like?40:44 - The one thing to remember from this conversation

    43 分鐘

  4. 10月15日

    David Droga: My greatest lessons from 37 years in advertising

    After an illustrious 37-year career in advertising, legend David Droga is stepping down as CEO of Accenture Song and retiring. Under his leadership, Song grew 8% to $20 billion in FY25, up from $19 billion the previous year. A fitting closing act for one of the industry’s most creative leaders. In this second conversation with David, we reflect on his career, the lessons he’s learned, and what he would do if he were starting from scratch. From creativity’s place at the heart of business to the power of simple ideas, David shares the philosophies, failures, and insights that have defined his journey. Timestamps 00:00:00 - Start00:02:45 - Lessons from being CEO of Accenture Song00:06:01 - Why creativity needs to be at the forefront of businesses00:11:01 - How technology can enable creativity, rather than kill it00:18:42 - What is David Droga most proud of leaving as his legacy00:27:40 - What what David Droga do if he were starting from scratch00:29:59 - What are the traits of David Droga’s favourite clients00:34:59 - What trends are overrated and underrated according to David Droga00:40:52 - David Droga ideas that never saw the light of day00:43:58 - The business that almost came before Droga500:46:49 - The size of the idea is 50x more important than the budget00:48:10 - Droga’s best campaign on a small budget00:56:31 - Power of building on a campaign platform01:02:06 - The power of simple ideas01:07:48 - The most "Aussie" thing Droga has ever done

    1 小時 12 分鐘

  5. 10月8日

    The behavioural hacks that create $Billion brands - Richard Shotton

    Richard Shotton, author of The Choice Factory and the newly released Hacking the Human Mind, joins us to explore the behavioural science behind the world’s most iconic brands. From Guinness’ 119.5 second pour to Red Bull’s unconventional rise, Richard explains the psychological shortcuts that drive consumer decisions. We cover why 4-star reviews beat 5-stars, the secret behind Liquid Death’s success, and how humour, jingles, and even “concrete expressions” can help brands stick in our minds. Timestamps: 00:00 - Start01:07 - Why Richard is launching a new book02:54 - Why Guinness takes 119.5 seconds to pour05:46 - Why a 4 star review is better than a 5 star review07:50 - Why the Pratfall effect is so powerful11:00 - Why Aperol Spritz has become so popular18:18 - The behavioural science behind the Liquid Death success21:06 - Why consistency works according to behavioural science27:49 - Why Red Bull succeeds while defying convention34:15 - The labour illusion; Dyson Example41:03 - Why does the “You’re Not You When You’re Hungry” strapline work43:01 - Why we need to use humour more45:12 - Why has KFC dominated the fried chicken market?49:41 - The secrets behind the success of Pringles53:58 - Why jingles stick in our heads58:23 - How Apple used “Concrete Expressions”

    1 小時 5 分鐘

  6. 10月1日

    70 Years of TV Advertising - why it works & the best ads of all time - Carolyn McCall, ITV

    Dame Carolyn McCall OBE is the CEO of ITV, the UK’s biggest commercial broadcaster. She was previously CEO of The Guardian Media Group and easyJet, and currently serves as President of The Marketing Society. This year marks 70 years of TV advertising, celebrated with the launch of the new report, Living Room Legends, which explores the best ads of the past seven decades. Dame Carolyn joins Jon to discuss the report, why TV advertising is here to stay, and to reflect on some of the greatest ads of all time. Timestamps00:00 – Intro00:42 – 70 years of advertising02:11 – Carolyn’s vision for the future of marketing04:15 – Why we need more marketers on boards05:25 – How a CMO can become a CEO08:15 – Overseeing the UK’s biggest commercial broadcaster11:35 – How ITV is competing with global streaming giants13:19 – How ITV collaborates with the streaming giants15:15 – The recipe for a long-term hit TV show17:37 – Is TV advertising dead?22:47 – Is TV effective for Gen Z?24:31 – The Living Room Legends report, celebrating 70 years of advertising27:08 – The most emotional ad for Carolyn28:06 – What ads have made Carolyn McCall laugh29:10 – Advertising campaigns that have changed culture31:42 – Airing an ad within 72 hours of Christian Eriksen’s cardiac arrest32:23 – Which campaigns have improved over the years33:34 – The best examples of romanticising the product35:13 – Why more SMEs are advertising35:52 – The future of TV advertising

    40 分鐘

  7. 9月24日

    How to become an extraordinary marketing leader - John Amaechi

    What separates an ordinary manager from an extraordinary leader? Psychologist, best-selling author, and former NBA player John Amaechi joins us to explore the qualities that define great leadership in today’s world. From self-awareness and vulnerability to empowering others and giving credit, John shares why intimidation fails, how to harness your personal value proposition, and why leaders must keep learning. Timestamps 00:00:00 - Intro00:01:17 - Reflecting on masculinity00:03:42 - What does “ordinary” actually mean?00:07:51 - Discovering your personal value proposition00:09:24 - Going from functional manager to leader00:15:03 - Misconceptions on leadership00:17:16 - Is Trump having an effect on how we see leadership?00:19:22 - Why intimidation is a terrible leadership tactic00:23:14 - The importance of self awareness as a leader00:29:56 - Do highly accomplished people lack self assurance?00:32:58 - The desire to learn and having vulnerability00:40:37 - The importance of giving people credit00:44:22 - Accessing your library of experiences00:51:53 - Reconising our own weaknesses00:57:03 - The power of empowering others00:59:41 - Do different generations lead differently?01:02:49 - How to find time to learn as a leader

    1 小時 7 分鐘

  8. 9月17日

    CMO masterclass & how to grow billion dollar brands with PepsiCo CMO Jane Wakely and Neil Barrie

    What makes a world-class CMO? In this masterclass, we’re joined by Jane Wakely, CMO of PepsiCo, and Neil Barrie, founder of 21st Century Brands, to explore the strategies that drive growth of billion dollar brands. We discuss why CFO partnerships matter, how to reappraise established brands, and why creativity, whether through celebrity campaigns or a giant Cheetos thumb, still drives results. Plus, Jane and Neil share practical lessons on making change happen inside complex organisations. Timestamps 00:00 - Intro01:28 - What are the attributes of a successful CMO?07:57 - Why Neil created the CMO Thrive Guide10:32 - Surprising things about Neil’s CMO research12:44 - How Jane approached the first 90 days at PepsiCo16:27 - The importance of the CFO and CMO relationship22:22 - How marketers can influence the boardroom25:44 - Managing over 20 $1b+ brands27:52 - Navigating the complexity of a huge portfolio32:25 - How large brands can “Stay Up”34:49 - Why you should reappraise brands41:05 - The impact of celebs in advertising44:45 - Why the Cheetos giant thumb was effective47:51 - PepsiCo’s involvement in Women’s sport52:41 - How to make change happen in an organisation

    58 分鐘
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簡介

The Uncensored CMO was created to explore the good, the bad and quite frankly downright ugly truth about marketing theory & practice.

資訊

  • 創作者
    Jon Evans
  • 活躍年代
    2019年 - 2025年
  • 集數
    220
  • 年齡分級
    兒少不宜
  • 版權
    © 2024 Uncensored CMO
  • 節目網站
    Uncensored CMO

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