75 episodes

The communication Solution is all about changing the way we see communication. We teach and train evidence based communication skills that increase engagement, decrease resistance and move conversations forward in a productive manner. Creating values based conversations to align behavior with values, which is often referenced as Motivational Interviewing, a behavior change communication method. We discuss using these skills in behavior change conversations, as well as in everyday life. Who doesn't want someone to walk away from a conversation with them feeling heard and understood? Listen up, you might fall in love with this process just like we all have!

The communication Solution The IFIOC-Casey Jackson

    • Education
    • 4.7 • 6 Ratings

The communication Solution is all about changing the way we see communication. We teach and train evidence based communication skills that increase engagement, decrease resistance and move conversations forward in a productive manner. Creating values based conversations to align behavior with values, which is often referenced as Motivational Interviewing, a behavior change communication method. We discuss using these skills in behavior change conversations, as well as in everyday life. Who doesn't want someone to walk away from a conversation with them feeling heard and understood? Listen up, you might fall in love with this process just like we all have!

    Navigating Resistance

    Navigating Resistance

    Navigating Resistance







    About this episode







    In this podcast we discuss:







    What is your roleInformed choiceEmpowerment vs. PowerFight, Flight or FreezeCultureRighting reflexAnd so much more!







    You don’t want to miss this one! Make sure to rate us on apple podcasts or share this podcast, it would mean so much to us!







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    Explore MI PLUS+







    Want a transcript? See below!







    Tami Calais: [00:00:00] Hello, and welcome to the communication solution podcast. Here at IFIOC we love to talk communication, we love to talk motivational interviewing, and we love talking about improving outcomes for individuals, organizations, and the communities that they serve. Today, we've got Casey Jackson on the line, John Gilbert.







    And I'm Tammy. Welcome to the conversation.







    John Gilbert: Hello and welcome everyone. You are listening to another conversation with us at the team here. Today we have, uh, a topic. I was surprised we haven't talked about fully yet, but it is gonna be navigating resistance. And so you might have this in a variety of different situations, personal professional, all sorts of different things.







    And so we talk a lot about this in our intro to motivational interviewing course that will reference throughout. And there's some other, uh, resources like MI minutes setting Casey [00:01:00] can speak to, that will point you towards afterwards, but for now, that's what we're gonna be kind of setting the tone with.







    In terms of resistance, one thing that came to mind for me, Casey, is something that years ago you brought up of the whole rubber band analogy and kind of the physics 1 0 1 thing. So I think that could be a place to start if you are both open to that. But at some point I think that would be helpful just to get a sense of defining our terms a little bit, or what are we talking about instead of the maybe stigma that happens when you think.







    Making the label that someone is being resistant. So I don't know if you'd mind starting there.







    Casey Jackson: Well, I, I think it's interesting because if we kind of unwind the history a bit of this in the beginning, when I first was learning motivational interviewing and, and getting trained on it and then training on it, resistance was a term we used literally rolling with resistance and then it started falling out of favor.







     And the big shift was towards discord. And I understood the thinking behind it. Because what they were saying is [00:02:00] we don't wanna label the individual as being resistant. We don't wanna label the individuals being resistant. You know, what do we contribute to that? You know, so there's discord, there's tension between people.







    And it was interesting because I had been training resistance as the energy between two things, because I I'm so a little freakish about semantics. Like I, I, I need to, my brain needs to know what it means. And so I'd researched and, and looked up, you know, the source of it had to. Physics, you know, when you're looking at human physics or when you're looking at, you know, just physics and science, that resistance is the energy between two things.







    So that's when I started using that analogy. Like if you pick up the rubber band, there's no resistance in the rubber band, you know, it's when we pull on it and it's, and then I started talking about, you know, if I pump my fist together and smash my fist together, that's resistance. What I'd say is that it takes two things.







    So there is no such thing as a resistant individual,

    Guns, Violence and Motivational Interviewing part 2 with guest Steve Wohl

    Guns, Violence and Motivational Interviewing part 2 with guest Steve Wohl

    About our guest







    Lieutenant Steve Wohl







    25 years with the Spokane Police DepartmentTraining Director at the Spokane Police AcademyBA from Eastern Washington University in Interdisciplinary Studies, minor in Communication and Psychology.Previously supervised the Major Crime (Robbery/Homicide/OIS) unit, Special Victims Unit, Internal Affairs, and Tactical Operations unit.Commander of the Spokane Independent Investigations Regional Response team (SIIR) investigating all critical incidents involving regional law enforcement officers.SWAT and Hostage Negotiation team Commander 2014-2019.







    About this episode







    We loved having Steve on as a guest so much that we just had to schedule to have him back again to discuss even more about law enforcement and Motivational Interviewing.







    In this podcast we discuss:







    Compliance vs. Behavior ChangeLewis and Clark school shootingNew Era of law enforcementFight, flight or freezeAnd so much more!







    Want to see the video podcast? Join MI PLUS+







    Join MI PLUS+







    Want a transcript? See below!







    Hello, and welcome to the communication solution podcast. Here at I F I O C we love to talk communication, we love to talk motivational interviewing, and we love talking about improving outcomes for individuals, organizations, and the communities that they serve. Today, we've got Casey Jackson on the line.







    John Gilbert and I'm Tammy. Welcome to the conversation.







    Hello everyone. Welcome back to the MI guys here. We have our team as usual. And this time again, we have our very special guest, Steve Wohl. I'm saying that right? I know sometimes I mess that up. Um, but anyhow, Steve, welcome back and thank you for coming back.







    Steve Wohl: Oh, my, my pleasure. Glad to, join you guys again and, and, love the, the opportunity. So appreciate you guys having me on the team.







    Casey Jackson: Yeah. You know, Steve, what I wanna dive in with this is, [00:01:00] you know, after we wrap last time, the first thing you said is, gosh, we didn't even get into the active shooter side of this.







    And, I think that is so predominant right now, unfortunately, um, you know, I just know you've had multiple experiences and I think even launching this, what I want to really look at and, and kind of lay the foundation for is walking down that path between compliance and behavior change. Because even as we tee this up and we talked about it quite a bit last time, but I just think, I think from my mind, it helps me from a social worker.







    Really bridge that gap that we talked about last time between, you know, that the behavioral side of it, law enforcement side of it, community safety, you know, civilian safety, officer safety, like just, I think it's just such a complex issue that people try to oversimplify. And if we're gonna start from a simple place, I just wanna start from that place of kind of compliance versus behavior change and why law enforcement has to put on the paths that they have to just.







    For, [00:02:00] for reasons that most of us don't even comprehend. Um, and then the way that your brain continues to keep trying to expand, how do we make this as effective as possible with the best possible outcomes for everyone? So I just wanna start from there as we walk down this path, but I just wanna kinda set that tone for, for people listening as well, too, that this is just so wildly complex, and I don't want to feel like it gets oversimplified.







    So, but, so, so what were some of your thoughts as we were wrapping up and they, the things you were thinking, like,

    Ethical Influence and Behavior Change with guest Josh

    Ethical Influence and Behavior Change with guest Josh

    Ethical influence and behavior change with guest Josh from Valuegraphics







    About our guest







    Josh is the VP of The Valuegraphics Research Company. Helping global brands like PayPal, lululemon, and Genesys to increase their ROI, reduce their risk and improve ESG by using a research-backed values approach.







    By conducting custom research, The Valuegraphics Research Company is able to provide a unique experience for each of its clients, that uses data to remove the guesswork from their marketing and messaging.







    The demographic models that marketers have used for centuries are no longer effective because people don’t fit the demographic stereotypes of days gone by. Around the world, companies are looking for an alternative that helps them find the intersection between profit and purpose and Valuegraphics is that answer.







    About this episode







    This podcast episode is a must listen! Josh joins us from Value graphics to share his experience on values and the core values found in the U.S. and Canada and around the world, as well as discuss ethical influence.







    In this podcast we discuss:







    Pre-frontal cortex and how it relates to our valuesExplaining demographics, psychographics and valuegraphicsValues theoryCompeting valuesSales, manipulation and connecting people's valuesRecruitment, culture change and employee retentionTop 10 values in the whole world







    If you loved this episode, please rate it on apple podcasts and subscribe to our podcast for more great podcasts!







    Want to watch the video podcast?







    Join MI PLUS!







    Want a transcript? See below!







    [00:00:00] Hello, and welcome to the communication solution podcast. Here at I F I O C we love to talk communication. We love to talk motivational interviewing, and we love talking about improving outcomes for individuals, organizations, and the communities that they serve today. We've got Casey Jackson on the line. John Gilbert and I'm Tammy.







    John Gilbert: Welcome to the conversation. Hello again, everyone. We have a guest today that is going to get into something that if anyone has listened to our podcast on values, focus, mountain, all that good stuff. This will be familiar, but. You will also expand your mind in some really cool ways. I've got to hear our guest on various podcasts out there.







    I suggest listening to his work. He has a book as well. He can tell us all about himself. It's Joshua Dittmar and he, is [00:01:00] gonna tell us about value graphics and what that all means and how we can relate Motivational Interviewing to that and how he's doing a lot of massive change at a large level. He's the VP of value graphics research company, and he's helping global brands be it PayPal, Lulu Laman Genesis their he's using these value graphics to help with increasing.







    ROI, reducing their risk and improve some of their outcomes with a researched, backed values based approach. So we're gonna talk about that, how to do that with values and get into some aspects of how do we think about ethics in relation to discovering people's values, how we're influencing them.







    And just some of the, some of the things around that from an Motivational Interviewing perspective, as well as Josh. Your perspective as well, more generally from everything you've learned. So anyhow, welcome Josh. And if you wouldn't mind, I know you have some information you were thinking of sharing about what does this even mean with value graphics and how could people get attuned to [00:02:00] it?







    Josh Dittmar: Amazing, good day guys. Thanks for having me on. And yeah,

    Guns, violence and Motivational Interviewing with guest Steve Wohl

    Guns, violence and Motivational Interviewing with guest Steve Wohl

    This is part 1 of a 2 part podcast with guest Lieutenant Steve Wohl from the Spokane Police Department.







    About our guest







    Lieutenant Steve Wohl







    25 years with the Spokane Police DepartmentTraining Director at the Spokane Police AcademyBA from Eastern Washington University in Interdisciplinary Studies, minor in Communication and Psychology.Previously supervised the Major Crime (Robbery/Homicide/OIS) unit, Special Victims Unit, Internal Affairs, and Tactical Operations unit.Commander of the Spokane Independent Investigations Regional Response team (SIIR) investigating all critical incidents involving regional law enforcement officers.SWAT and Hostage Negotiation team Commander 2014-2019.







    About this episode







    We loved having Steve on as a guest so much that we just had to schedule to have him back again to discuss even more about law enforcement and Motivational Interviewing.















    In this podcast we discuss:







    Real life situations of law enforcement, behavior change, engagement and Motivational InterviewingThe law enforcement brain in microsecondsHostage NegotiationsWhen does Motivational Interviewing work and not workCompliance vs. behavior changeAnd so much more!







    You don't want to miss this one! Make sure to rate us on apple podcasts or share this podcast, it would mean so much to us!







    Want to watch the video podcast? Join MI PLUS+







    Want a transcript? See below!







    Guns, violence and MI with Steve PDFDownload

    Motivational Interviewing and culture and self disclosure

    Motivational Interviewing and culture and self disclosure

    In this podcast we have 2 guests join us to ask their questions about infusing Motivational Interviewing and self disclosure. Guests Diana and Michelle join us from Canada as we navigate culture norms, Motivational Interviewing and the impact of self disclosure.







    Diana and Michelle are from our public Facebook group “Motivational Interviewing Everyday” where we share tips, create discussions and talk about Motivational Interviewing in the real world.







    In this Podcast we discuss:







    How self disclosure impacts communication from a Motivational Interviewing lensCultural normsRelating and self disclosureAnd so much more!















    Want to watch the video podcast? Join MI PLUS+







    Want a transcript? See below!







    Self-disclosure-and-MI-PDFDownload

    Motivational Interviewing and Group Communication

    Motivational Interviewing and Group Communication

    Question from one of you! Motivational Interviewing and Group communication















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    Wow this podcast is full of great information about using Motivational Interviewing with groups or in a group setting. This question came from one of you, our listeners! Kati works in a school setting and was curious how Motivational Interviewing could be used in groups.







    In this Podcast we discuss:







    How to use Motivational Interviewing in groupsTips: don't fall into the expert trap, get engagement first, EPE (Elicit, Provide, Elicit)The spirit of Motivational Interviewing and whats your intentionRefocusing groupsAnd so much more!







    Want a transcript? Read below!







    [00:00:00] Hello, and welcome to the communication solution podcast. Here at IFIOC, we love to talk communication. We love to talk motivational interviewing, and we love talking about improving outcomes for individuals organizations and the communities that they serve. Today, we've got Casey Jackson on the line, John Gilbert, and I'm Tammy.







    Welcome to the conversation.







    John Gilbert: Hello everyone. And welcome to another conversation with us here at the communication solution. You know, each one of us from our intro and we today have a really interesting topic that is going to come from a listener that we really appreciate Katie.







     If you wouldn't mind, Tammy just orienting us to what Katie had asked us, and then we can go from there with what, to a respond to.







    Tami Calais: Yes. Sounds good. So Katie actually wrote [00:01:00] in the question she was asking about, can you use Motivational Interviewing as a tool for group communication?







    She said that her background is in behavior interventions in a public school setting, and she would often end up working with students in small groups. She's done some reading on synergistic change, talk in a group setting, but I'd love to know if IFIOC has any more information on it. So that is our conversation today, Motivational Interviewing in group settings.







    Casey Jackson: So I can tell you for me, this is a question that has kind of percolated at times from the beginning. Ever since I started training it, not a common question, but it, it will surface fairly often. And kind of the two names the forefront of Motivational Interviewing and groups is Chris Wagner and Karen Ingersoll who wrote a book on Motivational Interviewing and groups.







    And John was talking about, there's a coding tool that [00:02:00] Johnny can reference as well to talk about a bit too, but prior to even knowing the things that had been written about Motivational Interviewing in groups is I was thinking about how, how I was using motivational interviewing in group therapy sessions in family therapy.







     What I realized in explaining to people is that first of all, you need to really be pretty skilled at Motivational Interviewing individually, because there is a complete different level of complexity that I found in using it in a group setting. The way I started to look at this was like, I remember getting called in asking to work with this group of Youth that were justice involved.







    And they said, we know we wanted to learn how to use Motivational Interviewing can use Motivational Interviewing with these guys in the group and all these concepts. And so what I was talking to them about is the way that I think of a way to look at Motivational Interviewing, in groups is if you treat the group as a brain with all these little brain cells in it, and there's going to be ambivalence inside that brain.

Customer Reviews

4.7 out of 5
6 Ratings

6 Ratings

kelly.stenka ,

Motivational Interviewing is nothing short of amazing

This content is so refreshing. If you find yourself always “reacting” or trying to “fix” people’s perceived problems and you don’t ever really feel like you’ve helped, you need to listen to this. Whether you use MI in a leadership/work setting, at home, with a spouse, etc., it will allow for better, open, honest communication and create such a better environment to be a part of. Thank you guys for sharing this awesome information. We’re all better because of it.

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