36 episodes

The Comp Effect podcast brings you real-world stories, actionable tips, business-friendly advise, and information to help businesses. We'll show you how focusing on your workers' compensation line of business leads to a safer work environment, more productive staff, lower expenses, and crushes your competition.

The Comp Effect Todd Thams

    • Business

The Comp Effect podcast brings you real-world stories, actionable tips, business-friendly advise, and information to help businesses. We'll show you how focusing on your workers' compensation line of business leads to a safer work environment, more productive staff, lower expenses, and crushes your competition.

    Post COVID Audits

    Post COVID Audits

    In this episode of Comp Talk, Todd Thams talks about workers' compensation audits post COVID, and what businesses should be doing so they don't overpay or miss out on coverage.

    • 10 min
    Mental Health Lessons Learned from the COVID-19 Pandemic

    Mental Health Lessons Learned from the COVID-19 Pandemic

    In this episode of The Comp Effect podcast, host Todd Thams interviews Ruban Roberts, MBA, MSW, CEO of RER Consulting, LLC. Ruban founded a COVID-19 mental health program for the 2.8 million residents of Miami Dade County, with a focus on helping marginalized communities. His experience is helpful in recognizing the effects of the pandemic on various populations and how businesses should approach these groups as they prepare their workforce reintegration plan.

    Episode Highlights:

    Ruban shares his background. (2:35)


    Ruban shares where his idea came from to create a program for Miami Dade County when the pandemic hit. (4:29)


    Ruban outlines the objectives of their program. (9:47)


    Ruban shares how their educational modules have been helpful during the pandemic. (13:13)


    Ruban mentions the website called COVID-19 Mental Health & Wellness Program. (14:29)


    Ruban shares how their program has made an impact. (18:45)


    Ruban shares how the pandemic affected the white, Hispanic, and black populations differently. (33:15)


    Ruban mentions he’s currently reading the book entitled, How to Be an Antiracist, by Ibram X. Kendi. (49:35)


    Ruban mentions that he’s spending more money on his house. (50:13)


    Ruban gives a piece of advice to the listeners. (51:05)



    Key Quotes:

    “The element of mental health was not front and center, during the time. I think it's becoming more and more apparent that that's something we need to be considering. And, I see more of an initiative to address mental health right now.” - Ruban Roberts, MBA, MSW

    “We wanted to make sure that everyone had access. The key for us was about having access, and we wanted to make sure that everyone had access to those services.” - Ruban Roberts, MBA, MSW

    “I feel that the key to me is to work on engaging people, normalizing the sense of mental health... issues like stressors and depression are not uncommon among folks during difficult times, like a pandemic. And, then really making sure that we get people services that they need.” - Ruban Roberts, MBA, MSW


    Resources Mentioned:

    Ruban Roberts, MBA, MSW LinkedIn

    RER Consulting, LLC

    Reach out to Todd Thams


    Direct Work Comp

    Thams Agency

    • 53 min
    Why You Need Job Descriptions for the Auditor

    Why You Need Job Descriptions for the Auditor

    In this episode of Comp Talk, Todd Thams shares why job descriptions are important. Using the Scopes Manual from NCCI can help your client eliminate classification problems and prevent audit charges.

    • 7 min
    Using Education and Processes to Win

    Using Education and Processes to Win

    In this episode of The Comp Effect podcast, host Todd Thams interviews Kevin Ring, CWCA, MWCA, lead analyst with the Institute of WorkComp Professionals. Kevin shares his experience with education and processes that agents can use to help their clients. This episode talks about all things workers' compensation, from sales, to claim management, to employee termination/resignation.

    Episode Highlights:

    Kevin shares the history of workers’ compensation. (5:08)


    As an agent, what’s one of the greatest things you can do? (17:00)


    Kevin explains the only reason why anyone buys insurance. (21:42)


    Kevin shares why they always talk about the experience mod and managing the valuation date. (25:54)


    Kevin mentions how they train their agents. (28:08)


    Kevin shares one of the huge issues they have in the industry with agents. (36:43)


    Kevin mentions that he’s reading Sandy Koufax: A Lefty's Legacy, by Jane Leavy. (1:02:35)


    Kevin mentions that he’s about to spend a lot of money on college. (1:03:13)


    Kevin gives a piece of advice to the listeners. (1:03:58)


     
    Key Quotes:

    “You could start with the clients you feel like trust you the most. Clients that trust you are a great place to try new things...Because, if you drop the ball, then you're probably not going to ruin the relationship the first time you drop the ball.” - Kevin Ring

    “If you don't know that you are in control of your workers’ compensation costs, then you're almost certainly not. And, we would encourage you to work with someone who can help you feel in control.” - Kevin Ring

    “For insurance agents, you'll find a way, whether it's in workers compensation or something else... find a way where you can put your clients in control of their insurance programs. Because, control is something that we feel very innately, and people don't like to feel out of control.” - Kevin Ring


    Resources Mentioned:

    Kevin Ring, CWCA, MWCA LinkedIn

    Institute of WorkComp Professionals

    Reach out to Todd Thams


    Direct Work Comp

    Thams Agency

    • 1 hr 5 min
    Audit the Audit

    Audit the Audit

    In this episode of Comp Talk, Todd Thams talks about why you should audit your worker's compensation audit and the number of mistakes that he commonly sees. In this example, his client was being overcharged 10%.

    • 11 min
    Listen to Me and Treat Me like a Human

    Listen to Me and Treat Me like a Human

    In this episode of The Comp Effect podcast, host Todd Thams interviews Lisa Fitzpatrick, DrOT, CHT, CAE, CEAS, Owner of XcelABLE. Lisa talks about her company and passion for helping injured workers with pain management. As someone who has struggled with managing her physical pain, she knows what claimants go through and has ideas to help. Listen to how her company helps with health and wellness.

    Episode Highlights:

    Lisa mentions what they do inside the company. (3:39)


    Lisa shares her background. (5:30)


    Lisa shares other people’s thoughts about chronic pain management. (9:25)


    How does Lisa address the issues when tests do not show pain, but the injured worker says he’s in pain? (22:31)


    Why doesn’t Lisa recommend the regular use of drugs to manage chronic pain? (28:14)


    Lisa explains why she brought yoga into the company. (40:34)


    Lisa shares how their app works. (48:03)


    Lisa mentions that she’s currently reading the book entitled Option B, by Sheryl Sandberg. (1:00:37)


    Lisa mentions that she’s spending more money on her children. (1:03:01)


    Lisa gives a piece of advice to the listeners. (1:05:48)



    Key Quotes:

    “I find from the workers’ comp perspective, it's a lot of education and having other professionals know of the different companies that are out there and our own personal experiences, and why we work with companies, and the things that we can collectively do together.” - Lisa Fitzpatrick, DrOT, CHT, CAE, CEAS

    “Our program is designed to number one, yes, work with employers and help with injury prevention and injury reduction. But, really working with employees and providing more of this comprehensive service to help you with your mindset... your ability to take care of your body. Anywhere from stretching to nutrition to strengthening.” - Lisa Fitzpatrick, DrOT, CHT, CAE, CEAS

    “If you have high injury rates, then it is so important to get us in there, so we can look at your premiums, look at how we can really work collectively together to bring down your insurance premiums and then implement a wellness culture.” - Lisa Fitzpatrick, DrOT, CHT, CAE, CEAS


    Resources Mentioned:

    Lisa Fitzpatrick, DrOT, CHT, CAE, CEAS LinkedIn

    XcelABLE

    Reach out to Todd Thams


    Direct Work Comp

    Thams Agency

    • 1 hr 7 min

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