The Continuous Improvement Lab "Where Process Meets Progress."

Karass Innovations Group
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Welcome to The Continuous Improvement Lab, the show where process thinking meets real-world results. Whether you’re a business leader, operations manager, or improvement enthusiast, this podcast is your go-to space for actionable insights, proven methodologies, and stories from the front lines of continuous improvement. Join us as we explore cutting-edge strategies, decode process challenges, and share lessons that drive measurable progress in today’s fast-paced industries. It’s time to elevate your systems and take your performance to the next level — one process at a time.

  1. 2D AGO

    用系統設計取代文化口號 S6E51

    【別再喊口號！】深度解析：為什麼「系統結構」才是打造高績效文化的真正關鍵？在許多企業的會議室裡，牆上貼滿了「以人為本」、「追求卓越」或「團隊協作」的精美口號。然而，觀察其實際運作，卻往往充斥著跨部門內耗、無效會議以及因循苟且的行為。身為一名曾在 General Electric (GE)、Nestlé、Kodak 與 Gillette 等 Fortune 50 企業深耕多年的系統策略師，我看到過無數卓越的願景在缺乏結構的土壤中枯萎。領導力系統策略師 Lenier Johnson, Jr. 在其著作《設計文化，紀律賦能》（Culture by Design, Power by Discipline）中提出了一個核心工程準則：卓越的文化絕非偶然，而是「設計（Engineered）」出來的結果。文化不是你在海報上寫了什麼，而是你透過「管理作業系統（Management Operating System, MOS）」、結構化紀律與刻意設計的權力動態，在日常運作中強化並保護的行為總合。本文將揭示五個來自 Johnson 實戰經驗的衝擊性洞見，教你如何透過「結構化流程」來實踐領導力。 Resources: The Continuous Improvement Lab: https://www.karassinnovations.com/blog Books: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW; Culture by Design, Power by Discipline- Volume 1: https://a.co/d/7v5fy4f; Culture by Design, Power by Discipline- Volume 2: https://a.co/d/40yArAb  Subscribe for more insights:  https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403 https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29 Connect with Us: Website: https://www.karassinnovations.com LinkedIn: linkedin.com/in/lenierjohnson Meta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfr Substack: https://karassinnovations.substack.com Bluesky: https://bsky.app/profile/karassinnovations.bsky.social YouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu #ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Operating Systems,#Project2025,#Sludge,#scottgalloway,#karaswisher,#AnthonyScaramucci,#McKinsey, #Gallup, #Deloitte, #StevenBartlett,#petersenge,#KurtLewin,#JohnKotter, #RosabethMossKanter,#DarylConner

    15 min

  2. 2D AGO · BONUS

    Culture by Design, Power by Discipline - Volume 2

    Beyond the Slogan: 5 Unexpected Truths for Engineering a High-Performance Culture1. The High Cost of Posters and BuzzwordsModern leadership is often reduced to a collection of comfortable slogans: “people over process,” “empower your teams,” and the ubiquitous “culture eats strategy for breakfast.” While these phrases perform well on breakroom posters, they frequently evaporate upon contact with the shop floor or the executive suite. The relatability problem is clear: organizations talk about excellence while operating in a fog of misalignment.High-performance culture is not an organic accident; it is a designed output. It is the result of a rigorous Management Operating System (MOS) that translates aspiration into daily behavior. True leadership is found in the disciplined structures—the routines, the Tiered Cadences, and the Short-Interval Controls (SIC)—that either reinforce a standard or quietly permit its decay. To move beyond the slogan, one must stop "hoping" for culture and start engineering it. Resources: The Continuous Improvement Lab: https://www.karassinnovations.com/blog Books: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW; Culture by Design, Power by Discipline- Volume 1: https://a.co/d/7v5fy4f; Culture by Design, Power by Discipline- Volume 2: https://a.co/d/40yArAb  Subscribe for more insights:  https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403 https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29 Connect with Us: Website: https://www.karassinnovations.com LinkedIn: linkedin.com/in/lenierjohnson Meta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfr Substack: https://karassinnovations.substack.com Bluesky: https://bsky.app/profile/karassinnovations.bsky.social YouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu #ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Operating Systems,#Project2025,#Sludge,#scottgalloway,#karaswisher,#AnthonyScaramucci,#McKinsey, #Gallup, #Deloitte, #StevenBartlett,#petersenge,#KurtLewin,#JohnKotter, #RosabethMossKanter,#DarylConner

    17 min

  3. 3D AGO · BONUS

    MOS靠數字還是文化 S4E36

    別讓管理系統淪為「走格子」遊戲：為什麼你的 MOS 必須以結果為導向？前言：行政繁榮下的績效貧血在許多企業中，管理營運系統（Management Operating System, MOS）早已淪為一種「神聖的祭儀」：主管與員工每天準時在看板前集合，熟練地更新數據、勾選檢查表，然後各自散去。表面上組織運作極其紀律，實則績效指標長年原地踏步。作為顧問，我常看到企業陷入這種「行政繁榮」的幻覺。這種將 MOS 視為單純行政負擔而非營運引擎的行為，正是企業 ROI（投資報酬率）最大的流失來源。為什麼有些公司的管理系統能帶來翻天覆地的轉變，而多數公司卻只是在玩一場昂貴的「走格子」遊戲？關鍵在於你是否將系統從「機械式合規」推向了「成果導向」。 Resources: The Continuous Improvement Lab: https://www.karassinnovations.com/blog Books: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW; Culture by Design, Power by Discipline- Volume 1: https://a.co/d/7v5fy4f; Culture by Design, Power by Discipline- Volume 2: https://a.co/d/40yArAb  Subscribe for more insights:  https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403 https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29 Connect with Us: Website: https://www.karassinnovations.com LinkedIn: linkedin.com/in/lenierjohnson Meta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfr Substack: https://karassinnovations.substack.com Bluesky: https://bsky.app/profile/karassinnovations.bsky.social YouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu #ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Operating Systems,#Project2025,#Sludge,#scottgalloway,#karaswisher,#AnthonyScaramucci,#McKinsey, #Gallup, #Deloitte, #StevenBartlett,#petersenge,#KurtLewin,#JohnKotter, #RosabethMossKanter,#DarylConner

    15 min

  4. 3D AGO

    Stop Treating MOS Like A Checklist S4E36

    The ROI of Ritual: Why Most Management Systems Fail and How to Build One That ScalesThe Hook: The "Check-the-Box" TrapFor many organizations, the Management Operating System (MOS) has devolved into a costly collection of empty rituals. Leadership teams invest thousands of hours in daily huddles, KPI board updates, and complex reporting cycles, yet the needle on actual performance remains stubbornly stagnant. This "check-the-box" mentality is more than an administrative nuisance; it is a profound failure of leadership that masks inefficiency under the guise of process.The reality is biting: an MOS that functions mechanically rather than strategically is nothing more than expensive overhead. If a management system is not actively driving measurable gains in efficiency, quality, or safety, it is failing its primary purpose. To survive in a high-stakes environment, the MOS must be transformed from a static administrative requirement into a catalyst for accountability. Resources: The Continuous Improvement Lab: https://www.karassinnovations.com/blog Books: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW; Culture by Design, Power by Discipline- Volume 1: https://a.co/d/7v5fy4f; Culture by Design, Power by Discipline- Volume 2: https://a.co/d/40yArAb  Subscribe for more insights:  https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403 https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29 Connect with Us: Website: https://www.karassinnovations.com LinkedIn: linkedin.com/in/lenierjohnson Meta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfr Substack: https://karassinnovations.substack.com Bluesky: https://bsky.app/profile/karassinnovations.bsky.social YouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu #ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Operating Systems,#Project2025,#Sludge,#scottgalloway,#karaswisher,#AnthonyScaramucci,#McKinsey, #Gallup, #Deloitte, #StevenBartlett,#petersenge,#KurtLewin,#JohnKotter, #RosabethMossKanter,#DarylConner

    19 min

  5. FEB 2 · BONUS

    分層稽核是問責還是找碴 S4E35

    為什麼「分層」才是問責的關鍵？提升組織效率的隱形槓桿：分層流程稽核 (LPA)在許多企業的戰情室裡，領導者看著儀表板上看似完美的 KPI 報告，心中卻揮之不去一種無力感：為什麼同樣的標準作業程序，在甲班執行得無懈可擊，到了乙班卻漏洞百出？這種隱藏在表象下的「執行力溫差」，往往決定了企業的生存空間。當管理作業系統 (MOS) 與現實脫節時，多數管理者傾向於增加更多繁瑣的規定，但真正能解決問題的，通常不是更多的規則，而是更深層的問責機制。這正是「分層流程稽核 (Layered Process Audits, LPA)」發揮威力的地方。問責制不應只是基層的事，而是「全員參與」的矩陣LPA 的核心哲學在於打破一個長久以來的偏見：稽核只是品管人員或基層主管的責任。事實上，LPA 建立的是一個跨越組織階層的複審矩陣。在這種機制下，從組長、各級主管到高階行政主管 (Executives)，都必須系統性地參與管理作業系統 (MOS) 的執行狀況審查。這種「分層」的參與，其意義不僅在於檢查，更是在於「賦能」。當每一層級的領導者都參與其中，組織的預期目標會被層層強化，管理漏洞則被系統性地填補。這不僅確保了流程被遵守，更向全體員工傳遞了一個強烈的信號：標準的落實是整個組織的核心優先事項。 Resources: The Continuous Improvement Lab: https://www.karassinnovations.com/blog Book: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW  Subscribe for more insights:  https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403 https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29 Connect with Us: Website: https://www.karassinnovations.com LinkedIn: linkedin.com/in/lenierjohnson Meta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfr Substack: https://karassinnovations.substack.com Bluesky: https://bsky.app/profile/karassinnovations.bsky.social YouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu #ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Operating Systems,#Project2025,#Sludge,#scottgalloway,#karaswisher,#AnthonyScaramucci,#McKinsey, #Gallup, #Deloitte, #StevenBartlett,#petersenge,#KurtLewin,#JohnKotter, #RosabethMossKanter,#DarylConner

    17 min

  6. FEB 2

    Layered Process Audits Compliance Versus Culture S4E35

    Why Accountability Fails: The Surprising Power of Layered Process AuditsThe Consistency Gap: Why Strategy Fails in the ShadowsFor most executives, the greatest frustration isn't a lack of strategy—it’s the "ghosts in the machine" that haunt execution. You invest heavily in a Management Operating System (MOS), designing sleek KPI trackers and robust standard procedures, only to watch them erode in the real world. We’ve all seen the scenario: the morning shift runs like a Swiss watch, but the afternoon shift falters, leading to quality spikes and missed targets.This "consistency gap" occurs because systems do not manage themselves; they inevitably degrade without reinforcement. When a process looks good on paper but fails in practice, it is a signal of systemic rot in accountability. To bridge this divide, forward-thinking organizations are turning to Layered Process Audits (LPA)—a systematic verification framework that ensures expectations are met not just by luck, but by design. Resources: The Continuous Improvement Lab: https://www.karassinnovations.com/blog Book: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW  Subscribe for more insights:  https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403 https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29 Connect with Us: Website: https://www.karassinnovations.com LinkedIn: linkedin.com/in/lenierjohnson Meta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfr Substack: https://karassinnovations.substack.com Bluesky: https://bsky.app/profile/karassinnovations.bsky.social YouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu #ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Operating Systems,#Project2025,#Sludge,#scottgalloway,#karaswisher,#AnthonyScaramucci,#McKinsey, #Gallup, #Deloitte, #StevenBartlett,#petersenge,#KurtLewin,#JohnKotter, #RosabethMossKanter,#DarylConner

    17 min

  7. JAN 26 · BONUS

    卓越營運的「最後一哩路」：為何缺乏結案紀律，你的管理系統終將淪為黑洞 S4E34

    卓越營運的「最後一哩路」：為何缺乏結案紀律，你的管理系統終將淪為黑洞？1. 引言：會議後的「黑洞」效應你是否也曾察覺，企業內部最昂貴的資源往往虛耗在無止盡的會議中？許多組織擁有完善的管理運作系統（MOS），在會議室內，團隊總能精準診斷問題、規劃藍圖。然而，一旦踏出門外，這些行動項（Action Items）卻往往墜入「事件視界」，消失在日常瑣事的黑洞中。這種「發現問題卓越，解決問題無能」的營運摩擦（Operational Friction），正是執行力斷層的根源。如果行動無法落地，再完美的共識也只是營運系統中的雜訊。2. 核心發現一：數據說話，結案紀律是重複性問題的剋星身為顧問，我常提醒領導者：管理系統的強度，不取決於你發現了多少問題，而取決於你「關閉」了多少問題。根據 Lean Enterprise Institute (LEI) 的研究數據，落實正式行動追蹤程序的組織，其重複性問題減少了 20%，整體的行動解決率則提升了 15%。這項數據揭示了一個殘酷的真相：「追蹤」的價值遠高於「發現」。缺乏結案紀律的根因分析，只是徒增行政負擔的紙上談兵。唯有建立嚴謹的「驗證與結案」機制，才能確保營運系統不再重複犯錯，將管理的能量從無效循環中釋放。「確保每一次會議的行動項都被記錄、追蹤並結案。將這種紀律建立在團隊文化中，你將看到問題解決能力的顯著提升。」

    15 min

  8. JAN 26

    Closing Action Items Requires Rigorous Discipline S4E34

    The "Follow-Through" Gap: Why the Best Teams Prioritize Closing Action Items Over Having More Meetings1. Introduction: The Ghost of Meetings PastWe have all been haunted by the "Ghost of Meetings Past"—that pervasive organizational drift where a team identifies a critical operational bottleneck, agrees on a solution, and then revisits the exact same issue three weeks later. This cycle of stagnation is the primary driver of meeting fatigue, transforming high-stakes huddles into expensive exercises in repetitive conversation.A Management Operating System (MOS) is only as robust as its follow-up discipline. While many leaders obsess over the quality of the discussion, the true lever for massive productivity gains is the "closure loop." Without a rigorous system for tracking and finalizing tasks, an organization is simply admiring its problems rather than solving them. Resources: The Continuous Improvement Lab: https://www.karassinnovations.com/blog Book: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW  Subscribe for more insights:  https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403 https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29 Connect with Us: Website: https://www.karassinnovations.com LinkedIn: linkedin.com/in/lenierjohnson Meta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfr Substack: https://karassinnovations.substack.com Bluesky: https://bsky.app/profile/karassinnovations.bsky.social YouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu #ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Operating Systems,#Project2025,#Sludge,#scottgalloway,#karaswisher,#AnthonyScaramucci,#McKinsey, #Gallup, #Deloitte, #StevenBartlett,#petersenge,#KurtLewin,#JohnKotter, #RosabethMossKanter,#DarylConner

    17 min
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About

Welcome to The Continuous Improvement Lab, the show where process thinking meets real-world results. Whether you’re a business leader, operations manager, or improvement enthusiast, this podcast is your go-to space for actionable insights, proven methodologies, and stories from the front lines of continuous improvement. Join us as we explore cutting-edge strategies, decode process challenges, and share lessons that drive measurable progress in today’s fast-paced industries. It’s time to elevate your systems and take your performance to the next level — one process at a time.

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