100 episodes

Welcome to The CU Lab with NAFCU Services. In each episode, we explore breaking innovations, industry insights, and growth ideas. Catch up with credit union thought-leaders on fintech, security, fraud prevention, and more. Are you ahead of the curve on risk management, and prepared for what’s to come? Is your credit union building the best digital experience to attract and engage members? Tune in to connect with the best intel in the industry.

The CU Lab with NAFCU Services NAFCU Services

    • Business
    • 3.4 • 5 Ratings

Welcome to The CU Lab with NAFCU Services. In each episode, we explore breaking innovations, industry insights, and growth ideas. Catch up with credit union thought-leaders on fintech, security, fraud prevention, and more. Are you ahead of the curve on risk management, and prepared for what’s to come? Is your credit union building the best digital experience to attract and engage members? Tune in to connect with the best intel in the industry.

    Holiday Fraud Prevention Shopping List l Allied Solutions 2022

    Holiday Fraud Prevention Shopping List l Allied Solutions 2022

    It’s never too late to make your holiday fraud list and check it twice to let the holiday fraudsters know we’re watching to see if they are naughty or nice.  Ann Davidson of Allied Solutions will speak in-depth about blocking scammers this holiday season.

    • 12 min
    Closing the Gap On Life Insurance Purchases l CMG 2022

    Closing the Gap On Life Insurance Purchases l CMG 2022

    Today, I’ll be speaking with two members of the CUNA Mutual Group team about their research to get some of those answers: Kevin Cummers, TruStage Life Products Director, and Sarah Randle, TruStage Program Specialist. 


    We’ll discuss common member worries, the goals life insurance can help them address, barriers to an insurance purchase, and the steps your credit union can take to better understand your members and their needs. Kevin, Sarah, great speaking with you, and thanks for joining me today. 

    • 10 min
    Transaction Risk & Fraud l Allied Solutions 2022

    Transaction Risk & Fraud l Allied Solutions 2022

    Transaction fraud continues to be a top risk for financial institutions across the country. Ann Davidson of Allied Solutions will speak in-depth about transaction risk & fraud. 

    • 11 min
    Recapturing and Retaining Your Wandering Depositor Base l Total Expert 2022

    Recapturing and Retaining Your Wandering Depositor Base l Total Expert 2022

    Customers typically don’t close their financial accounts when they leave for another provider But this gives credit unions an opportunity to re-engage these customers and expand relationships  Data-driven engagement is the key – understanding where each customer is on their financial journey  

    • 11 min
    P2P Payment & Fraud l Allied Solutions 2022

    P2P Payment & Fraud l Allied Solutions 2022

    Fraud using payment P2P online or using apps continues in financial institutions across the country. Listen as Ann Davidson of Allied Solutions sits down with Randy Salser to speak in-depth about P2P online and payment apps fraud attacks. 

    • 10 min
    • video
    Reduce Fraud, Accelerate Account Opening, and Approve More New Members with eCBSV

    Reduce Fraud, Accelerate Account Opening, and Approve More New Members with eCBSV

    In this episode of The CU Lab podcast, Randy Salser sits down with Jason Kratovil, Head of Public Policy at SentiLink to talk about how credit unions can onboard new members faster and with less friction and help cut back on fraud with eCBSV. Jason shares what is eCBSV as well as the benefits credit unions can get when incorporating it in their account opening process. Learn more about SentiLink at: https://www.nafcu.org/sentilink

    • 21 min

Customer Reviews

3.4 out of 5
5 Ratings

5 Ratings

mortydude15 ,

Average

The topics are great. The sound quality leaves much to be desired, especially for a professionally done program.

oliviabaker13 ,

Informative and insightful!

If you’re looking to stay informed on the latest in an ever-evolving credit union landscape - you’ve come to the right place! The interviews Randy leads with thought leaders in the industry are incredibly insightful and engaging - you’re guaranteed to learn something new each time you tune in. If you haven’t already, highly recommend hitting play!

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