28 episodes

In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.

The Customer Experience Show Caspian Studios

    • Business
    • 5.0 • 7 Ratings

In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.

    Navigate Cultural Changes with Ease with Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International

    Navigate Cultural Changes with Ease with Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International

    Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International, shares fascinating insights from an impressive career working with household-name brands - from McDonald’s to J. Crew, to Airbnb, and more. In this episode, Sarah discusses how successful (and not-so-successful) brands navigated significant past changes in public behavior, plus why CX teams should embrace AI to avoid irrelevancy.

    • 48 min
    The Importance of a Building a Meaningful Customer Relationship with Customers with Martha Boudreau, the Chief Communications and Marketing Officer at AARP

    The Importance of a Building a Meaningful Customer Relationship with Customers with Martha Boudreau, the Chief Communications and Marketing Officer at AARP

    We hear so much about the importance of strategic communications, but what does that really mean? Martha Boudreau, Chief Communications and Marketing Officer at AARP, helps bring strategic communication to life through relatable stories and concrete examples. Hear her explain what it means to become your customer’s wisest friend and fiercest defender - a core mission to Martha’s team at AARP. You’ll hear some of her globally-recognized insight into topics like aligning strategies, empowering employees, and much more.

    • 37 min
    Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia

    Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia

    This episode features an interview with Lee Becker, SVP and GM of Medallia’s Public Sector. In this episode, Lee talks about the federal government’s cross-agency initiative to improve CX, shares advice for managing CX across several departments, and explains why a human-centered approach sets the stage for success.

    • 43 min
    Refreshing your CX with Scott Finlow, CMO for the PepsiCo Foodservice Division

    Refreshing your CX with Scott Finlow, CMO for the PepsiCo Foodservice Division

    This episode features an interview with Scott Finlow, CMO for the PepsiCo Foodservice Division. In this episode, Scott talks about creating centers of excellence within a large company, operating with a digital-first mindset, and catering to experiential consumers.

    • 37 min
    A Delightfully Simple Customer Experience with Carol Carpenter, CMO at VMWare

    A Delightfully Simple Customer Experience with Carol Carpenter, CMO at VMWare

    This episode features an interview with Carol Carpenter, CMO at VMware. In this episode, Carol talks about understanding your end user, how CX encompasses what customers see, think and feel, and how to enable customer success through a delightfully simple experience.

    • 43 min
    CX as Your Sacred Duty with John Boerstler, CXO at the U.S. Department of Veterans’ Affairs

    CX as Your Sacred Duty with John Boerstler, CXO at the U.S. Department of Veterans’ Affairs

    This episode features an interview with John Boerstler, Chief Experience Officer at the U.S. Department of Veterans’ Affairs. In this episode, John talks about improving trust ratings, journey mapping, and reaching underserved communities.

    • 44 min

Customer Reviews

5.0 out of 5
7 Ratings

7 Ratings

JLib21 ,

Great show!

Keep up the good work

B_Dow_Wilson ,

Awesome CX Insights

This show has really great guests and really great insights. Even more great guests coming!

HuskyRusky52 ,

Great CX Podcast!

Awesome CX insights. Love the different types of guests on the show!