The Customer Obsession Podcast by BackEngine

BackEngine

What does it really mean to be customer-obsessed? In each episode, BackEngine CEO Eli Portnoy talks to SaaS leaders who aren’t just collecting feedback, they’re acting on it. From aligning teams to building faster loops between customers and decision-makers, our guests share the habits, systems, and culture shifts that turn feedback into measurable business results. Real stories. Practical tactics. For growth-stage SaaS companies ready to build customer-first organizations. New episodes every other week.

  1. The Customer Obsession Podcast | Karan Talati

    12/17/2025

    The Customer Obsession Podcast | Karan Talati

    What does it take to build software for the world’s boldest hardware companies? In this episode, Karan Talati, CEO of First Resonance, shares what he’s learned building a factory OS used by companies making electric aircraft, microreactors, and autonomous systems — and how deep partnerships, not just software, drive real success. He and Eli talk about: - Translating firsthand experience at SpaceX into startup traction - Structuring post-sale around manufacturing success plans - Staying close to the customer as the business scales Powered by BackEngine.ai, the customer intelligence platform that helps B2B teams sense and respond to customer needs 10x faster.

    12 min
  2. The Customer Obsession Podcast | Bryan House

    12/11/2025

    The Customer Obsession Podcast | Bryan House

    What does it take to rebuild go-to-market around true buying intent? In this episode, Bryan House, CEO of Elastic Path, shares how he’s reshaping GTM by focusing only on high-intent hand raisers and closing the feedback loop between customer success and product. They talk about: - Why funnel metrics can be misleading - How direct CS feedback improves product - Redefining what great buyer experiences look like Powered by BackEngine.ai, the sales enablement platform that helps B2B teams increase win rates and shorten sales cycles.

    19 min
  3. The Customer Obsession Podcast | Brian Danzis

    11/19/2025

    The Customer Obsession Podcast | Brian Danzis

    What happens when privacy shifts, AI acceleration, and changing customer habits collide? In this episode, Brian Danzis, Global Chief Revenue Officer at Seedtag, shares what he's learned from leading revenue teams across Spotify, digital media, and now AI powered contextual advertising. He and Eli Portnoy talk about: - How AI is redefining contextual advertising and customer relevance - Why privacy and signal loss are forcing a new approach to targeting - How revenue teams can use AI to personalize outreach, prepare better, and execute with consistency Powered by BackEngine.ai, the customer intelligence platform that helps B2B teams sense and respond to customer needs 10x faster.

    16 min
  4. The Customer Obsession Podcast | Ori Konstantin

    11/13/2025

    The Customer Obsession Podcast | Ori Konstantin

    What happens when AI hype meets execution reality? In this episode, Ori Konstantin, CEO and Cofounder of Lumopath, shares what he's seeing across GTM teams struggling to balance growth, customer experience, and AI overload. He and Eli Portnoy talk about: - Why most AI pilots fail inside customer teams - How to stop wasting time on low-impact accounts and internal requests - The shifting role of CS in a cost-conscious, AI-driven world Powered by BackEngine.ai, the customer intelligence platform that helps B2B teams sense and respond to customer needs 10x faster.

    17 min
  5. The Customer Obsession Podcast | Alisha Hardoon

    11/07/2025

    The Customer Obsession Podcast | Alisha Hardoon

    What does it take to scale CS without losing customer connection? In this episode, Alisha Hardoon, Senior Manager of Customer Success and Onboarding at Robin, shares how her team uses deep discovery and AI workflows to shift from reactive support to proactive value delivery. She and Eli Portnoy talk about: - Listening at scale during moments of crisis - Creating signal from noise using AI - How agentic workflows can amplify, not replace, human connection Powered by BackEngine.AI — the customer intelligence platform that turns feedback into revenue.

    17 min
  6. The Customer Obsession Podcast | Shakir Husain

    10/31/2025

    The Customer Obsession Podcast | Shakir Husain

    What happens when customer obsession becomes your entire go-to-market strategy? In this episode, Shakir Husain, CEO and founder of Creative Chaos, shares how he scaled his company from a two-person startup into a 400-person global organization — all through relationships, trust, and delivery excellence. He and Eli Portnoy talk about: - Why doing great work is the most powerful growth strategy - How to turn customer trust into consistent expansion - The leadership principles behind long-term success Powered by BackEngine.ai, the sales enablement platform that helps B2B teams increase win rates and shorten sales cycles.

    16 min
  7. The Customer Obsession Podcast | Ashley Stamps-Lafont

    10/27/2025

    The Customer Obsession Podcast | Ashley Stamps-Lafont

    What does it take to lead Customer Success with purpose in the age of AI? In this episode, Ashley Stamps-Lafont, VP of Customer Success at QuotaPath, shares how she integrates AI into her team's daily workflows and why CS is no longer just a function — it's a value delivery discipline. They talk about: - Using AI to create space for high-impact work - Advice for early-career CS professionals - Why passion for the product transforms customer outcomes Powered by BackEngine.AI — the customer intelligence platform that turns feedback into revenue.

    16 min
  8. The Customer Obsession Podcast | Colin Slade

    10/24/2025

    The Customer Obsession Podcast | Colin Slade

    What happens when AI takes over the busywork and lets CS teams focus on what really matters? In this episode, Colin Slade, SVP of Customer Success at Cloudbeds, shares how his team uses in-house AI to supercharge support, reduce repetitive tasks, and deepen customer relationships across 20,000 properties. They talk about: - Scaling a CS team without losing intimacy - Why Cloudbeds built their own AI system - What it really means to surprise and delight customers Powered by BackEngine.AI — the customer intelligence platform that turns feedback into revenue.

    18 min
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About

What does it really mean to be customer-obsessed? In each episode, BackEngine CEO Eli Portnoy talks to SaaS leaders who aren’t just collecting feedback, they’re acting on it. From aligning teams to building faster loops between customers and decision-makers, our guests share the habits, systems, and culture shifts that turn feedback into measurable business results. Real stories. Practical tactics. For growth-stage SaaS companies ready to build customer-first organizations. New episodes every other week.

Information

  • Creator
    BackEngine
  • Years Active
    2K
  • Episodes
    25