99 episodes

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.
If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.
Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

The DEX Show: A Show for IT Change Makers Nexthink

    • Technology
    • 5.0 • 21 Ratings

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.
If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.
Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

    Reality Bytes #31: The Encyclopedia of DEX (w/ Guillaume Charles)

    Reality Bytes #31: The Encyclopedia of DEX (w/ Guillaume Charles)

    In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX.

    The discussion delves deep into the “See, Diagnose, Fix” philosophy driving Nexthink today, emphasizing the importance of collecting and visualizing data, diagnosing issues at scale, and automating fixes. Guillaume shares several real-world examples of how Nexthink’s approach has helped organizations identify and resolve complex IT issues efficiently.

    Guillaume also discusses the potential implications of Nexthink’s approach for IT teams, such as redefining the roles of L1, L2, and L3 support.

    For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

    Register for Experience Everywhere here: https://www.nexthink.com/experience

    To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

    Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

    • 28 min
    “Buzzwords”: DEX… and entomology w/ Mitch Trychta (Vizient)

    “Buzzwords”: DEX… and entomology w/ Mitch Trychta (Vizient)

    Special guest Mitch Trytchta (Senior Project Manager for Digital Employee Experience at Vizient) joins Tim and Tom to delve into the world of entomology – yes, the study of insects! - and its unlikely parallels with... Digital Employee Experience.

    A unique – and very engaging – episode – enjoy!

    For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

    Register for Experience Everywhere here: https://www.nexthink.com/experience

    To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

    Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

    • 28 min
    Reality Bytes #30: Synthetic Data and the Digital Workplace

    Reality Bytes #30: Synthetic Data and the Digital Workplace

    In this episode of Reality Bytes, the team considers the potential implications of synthetic data on the world of DEX and IT. Together, Tim, Tom, Megan, and Dina start with the concept of synthetic data (artificially generated data as opposed to real-world data), and its growing relevance in various sectors, driven by AI, before delving into its potential benefits of synthetic data in the digital workplace, such as its use in application development and testing.

    However, the panel also addresses the challenges and pitfalls of the technology, and the crucial importance of maintaining a balance between synthetic and organic sources of insight.

    For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

    Register for Experience Everywhere here: https://www.nexthink.com/experience

    To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

    Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

    • 22 min
    Tales from the IT Trenches (w/ Adam Moore)

    Tales from the IT Trenches (w/ Adam Moore)

    Tim and Tom's guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of "People First IT Service Delivery". Adam shares his extensive career experience, which includes working in various IT roles within the financial services industry, such as service desks and help desks, even handling 3AM calls (emergency and otherwise).

    Adam emphasizes the need to understand users' pain points, going the extra mile to provide the right solutions, and being proactive in IT service delivery. He also highlights the transformational impact of Nexthink from his own first-hand experience, and its ability to transform the narrative of IT support from reactive to proactive.

    You can read Adam’s article here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

    Register for Experience Everywhere here: https://www.nexthink.com/experience

    To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

    Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

    • 35 min
    Reality Bytes #29: Nexthinking with passion (w/ Gorica Tapandjieva)

    Reality Bytes #29: Nexthinking with passion (w/ Gorica Tapandjieva)

    Tim, Tom, Sean and Dina dive deep into the world of innovation with the brilliant Gorica Tapandjieva (Senior Product Manager, Nexthink). Gorica shares insights into her journey, from her background in computer science to her role in shaping user experiences and product development.

    Gorica discusses the challenges and joys of her role, emphasizing the importance of user-friendly interfaces and consistent design across IT software. She also shares some great advice for those aspiring to a successful tech career.

    Most of all, she brilliantly conveys the passion that drives her work and that of so many other Nexthinkers.

    For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

    Register for Experience Everywhere here: https://www.nexthink.com/experience

    To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

    Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

    • 27 min
    EUC Evolution w/ Darren Edwards (Tokio Marine)

    EUC Evolution w/ Darren Edwards (Tokio Marine)

    Special guest Darren Edwards (End User Support Manager, Tokio Marine) joins Tim and Tom to delve into the challenges and triumphs of modern IT environments, from the intricate complexities Darren faced in the UK’s Ministry of Defense to the fast-paced transformations within the insurance industry at Tokio Marine.

    Discover how the latest technology is revolutionizing employee experience and facilitating digital transformation. Explore real-world scenarios, the power of sentiment capture, and the evolving landscape of IT support in both public and private sectors.

    For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

    Register for Experience Everywhere here: https://www.nexthink.com/experience

    To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

    Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

    • 42 min

Customer Reviews

5.0 out of 5
21 Ratings

21 Ratings

IsYourDevicePluggedIn? ,

Upbeat, Fresh Take on IT & remote work

Really enjoy these short, snappy conversations b/n the hosts and different guests in the world of IT and employee experience. Leaders in tech (and really any domain tbh) will appreciate how candid and reflective the conversations are on this pod. In 10-15 mins you’ll receive insights that are very hard to get elsewhere.

Logan Lyles ,

Proud to be working on this show

As part of the production team for this podcast, I’m proud of the timely content this show is sharing at a time when optimizing the digital employee experience is so important to the success of every business!

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