The DEX Show: A Show for IT Change Makers

Nexthink

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

  1. 4D AGO

    AI, IT and HR: Strategy, Risks, and the Future of Work 🤝 (w/ Ben Eubanks)

    Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a leading thinker on the intersection of people, technology, and the future of work. Together they explore how AI is reshaping HR — not only in how the function operates day-to-day, but also in how it redefines HR’s outward-facing strategic role in organizations. Learning more about Ben’s research and insights here: lhra.io Read Nexthink's study on AI, HR, and IT here: https://nexthink.com/resource/its-new-mandate-the-science-of-productivity-part-2 Read about AI's impact on creativity here: https://techxplore.com/news/2024-10-explores-impact-llms-human-creativity.html Book your ticket for Nexthink Experience Boston or London here: https://experience.nexthink.com/london

    34 min

  2. AUG 18

    🗣️ PARALLEL SEASON FINALE: S1E5 - The Forgotten

    Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel.  Knowledge is power—until you forget. In the midst of troubleshooting performance and productivity issues, the team at Zentech found yet another problem – Employees struggling with constant change and not able to leverage the apps they need to get their job done. Across industries, employees are struggling with the relentless pace of technology changes, especially with AI. And I’ve seen it as I travel the world talking with executives and tech leaders – they’re all concerned not only with IT’s ability to transform quickly, without breakage, but also with their employee’s ability to keep up with the pace and volume of change. Training sessions forgotten, new systems replacing old ones overnight, and IT teams overwhelmed with employees who simply can’t keep up.  At Zentech, the story is no different. Join us as we investigate the unseen breakdown of knowledge retention and the chaos it leaves behind - in Episode 5 - The Forgotten. Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.

    9 min

  3. AUG 11

    Reading the Room: the Power of Unstructured Data 📊 (w/ Tania Benade-Meyer)

    In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it takes to be an “enlightened leader” in 2025. From Starbucks’ gluten-free perception problem to Gen Z’s naturally inclusive leadership style, Tania shares research-driven insights into how perception, trust, and consistent action are reshaping the modern workplace—and driving better Digital Employee Experience (DEX). Along the way, you’ll get a masterclass in what great 21st-century leadership looks like: how social listening can predict human behavior, why XLAs reveal more than traditional metrics, and the tell-tale signs of harmful leadership—where words and actions don’t align. Connect with Tania Benade-Meyer: LinkedIn | Unstructured.co Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex) Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience

    31 min

  4. AUG 6

    🗣️ ALL NEW PARALLEL: S1E4 - The Virtual Murder

    Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel.  Stay up to date with ALL new episodes of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391) The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim, and everyone is a suspect - especially the VDI team. "The Foundation" makes another appearance, and the team gets closer to uncovering the source of many of their recurring IT issues, with the help of an AI assistant and a very persistent DEX team. Join us for episode 4, The Virtual Murder. Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.

    9 min

  5. JUL 29

    The Analyst as Artist: Adoption, AI and the Future of DEX 🎭 (w/ Mrinal Rai)

    Tom and Tim are joined by the brilliant Mrinal Rai—Executive Client Advisor at Pomeroy, longtime industry analyst, and award-winning graphic novelist. Together, they explore the future of Digital Employee Experience (DEX) through the lenses of creativity, AI innovation, and enterprise transformation. Mrinal shares his journey from analyst to advisor, his artistic inspirations, and his unique perspective on how empathy and digital adoption platforms (DAPs) are critical to achieving real business outcomes. Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex) Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here  Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here

    25 min

  6. JUL 21

    🗣️ ALL NEW PARALLEL: S1E3 - The Reboot Resistance

    Back by popular demand once again! Here's episode 3 of Tim Flower's brand new IT mystery series, Parallel.  Stay up to date with ALL new episodes of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391) In episode 2, we uncovered an invisible hand—a saboteur leaving undocumented changes and phantom scripts, wreaking havoc at Zentech. This week we’re shifting our focus to tell the story of something much quieter. Something… insidious even. It’s not a rogue script. It’s not a disgruntled ex-employee. It’s something much harder to pin down: Complacency. When people stop fighting back against the problems that plague them… what happens? For Zentech, it turned into a storm of security risks, failed patches, and crashing systems. And the trail led to a surprising culprit: the reboot button. Parallel is a fictional journey inspired by the popular murder mystery series Serial, which investigates the very real murder of a high school teenager who went missing after school one day. Parallel investigates the mystery of murdered enterprise productivity, now missing at the high tech firm. Hosted by Tim Flower, a 35-year career technologist who has spent the last 10 years helping IT teams understand how productivity is stolen, both from IT, and from the employees IT supports. It’s been a journey of seeing workdays gone wrong, systems gone haywire, and the lengths IT will go to for answers. This mission started out to answer one simple question: What’s been killing productivity at Zentech? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? And what mysteries lie in the darkness of a complex enterprise, waiting to be discovered and eliminated. Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.

    8 min

  7. JUL 16

    Service, Struggle, Success: A DEX Leadership Story 🌱 (w/ Midge Renganathan)

    While The DEX Show often explores digital transformation and employee experience through a technical or strategic lens, today’s interview takes a more human turn — spotlighting the formative experiences that shaped one of the UK legal sector’s most passionate champions of service excellence, Midge Renganathan, Head of IT Service Delivery at leading law firm RPC. Midge delivers a moving, candid account of growing up, finding belonging, and discovering a unique talent for customer service and people leadership. Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here  Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

    28 min

  8. JUL 9

    🎙️ Reality Bytes: DEX Goes (Back) to Washington w/ Chris Sibold

    Chris Sibold rejoins Reality Bytes to talk about what can only be described as a whiplash year for federal IT. Just eight months after his last visit, Chris dives into the incredible transformation sweeping across U.S. federal agencies—driven by budget slashes, workforce reductions, and a new digital imperative. Chris explains how government IT is now undergoing another 10 years of change—compressed into just a few quarters. From rising expectations around efficiency to existential questions around operational survival, this episode offers insights from inside the storm. Download Nexthink's exclusive report, 'The Cost of Doing Nothing: Why Public Sector (PS) Productivity Lags Behind Other Industries' here Read more about Nexthink's FedRAMP progress here  Download a free copy of the brand new Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Register for Nexthink Experience 2025 here

    28 min
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The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

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