The Disruptive Voice explores the theories of disruptive innovation across a broad set of industries and circumstances with academics, researchers, and practitioners who have been inspired and taught by Harvard Business School Professor Clayton M. Christensen, the Kim B. Clark Professor of Business Administration and one of the world’s top experts on growth and innovation.
For more information, email firstname.lastname@example.org.
BSSE = Building and Sustaining a Successful Enterprise, Professor Clayton M. Christensen's signature course at the Harvard Business School and a breeding ground for many of the ideas shared in this podcast.
63. Understanding Demand-Side Sales with Bob Moesta
Why are there no sales professors at the Harvard Business School or anywhere else, for that matter? Given that selling products and services is such a fundamental aspect of business, it may surprise you to learn that "most MBA programs offer no sales-related courses at all, and those that do offer only a single course in sales management." Enter Bob Moesta, President & CEO of the Re-Wired Group, and a well-known presence here at The Forum for Growth & Innovation. With his new book, Demand-Side Sales 101, Bob is on a mission to teach sales with the sophistication and rigor that you'd expect from a top MBA program, to help salespeople understand the real value of their work, and to help people who are not in sales to see how understanding their work as sales enables them to create progress in the lives of those they care about. Hosted by Katie Zandbergen, Community Manager at The Forum for Growth & Innovation, Bob discusses a range of topics, including the new Covid-context, and he ties his work in demand-side sales to the theory of Jobs To Be Done and the five skills of an innovator. This is a must-listen for students of the JTBD framework!
62. COVID-19 and the Educator's Dilemma: A Conversation with Michael Horn
This week, as the New York City public schools scramble to re-open and students across the country settle into routines that are anything but routine, we checked in with Michael Horn to hear his views on the state of education amidst the pandemic. Michael is a widely published researcher, strategist, and innovator who co-founded The Clayton Christensen Institute and currently serves as Senior Strategist at Guild Education. Hosted by Christopher Diak, Program Assistant at The Forum and an M.Div. candidate at Harvard Divinity School, Michael discusses the acceleration of disruption under the pandemic, the "educator's dilemma" of business model innovation with competing value propositions, and the ways he personally is adapting to the pandemic using a learning pod approach, among several other timely topics.
61. Business Model Innovation at Innosight: A Conversation with Erika J. Meldrim
Over the course of the twentieth century, the growth of the consulting industry was fueled by a series of sustaining innovations that strongly influenced the practice of management and corporate strategy. As a result, leading consulting firms today have well-defined value propositions and business models, offering premium, high cost services to a relatively small pool of clients, while simultaneously creating the conditions for non-consumption across vast swaths of the business landscape. Put simply, most businesses that could potentially benefit from the expertise of leading consulting firms cannot afford their services, nor do these services and the underlying collaboration model necessarily align with the processes or priorities of the client’s organization. The coronavirus pandemic has only exacerbated these disparities, begging the question of whether new consulting models may be on the horizon.
This week on The Disruptive Voice, we’re delighted to bring you a conversation with Erika J. Meldrim, Head of Business Development at Innosight, a strategy and innovation consulting firm founded by Clayton Christensen and Mark Johnson that focuses on helping organizations to design and create the future, rather than be disrupted by it. Hosted by Katie Zandbergen, they discuss how Innosight, looking inward and drawing on a strategy of dual transformation, is working on the development of a new initiative called Innosight Connect. This flexible engagement model is offered to clients across industries, enables an actionable understanding of Innosight’s intellectual property, embeds capabilities by teaching and upskilling teams, and emphasizes collaborative problem solving and co-creation. This model also allows a wider breadth of organizations to take advantage of Innosight’s service offerings – different customers with different Jobs To Be Done than those served by the core Innosight offering. The conversation touches on a range of topics, including the discovery process that led to the genesis of Innosight Connect, features of the business model that differentiate it from other aspects of the Innosight portfolio, consulting industry trends, customer Jobs To Be Done, and Future-back thinking, to cite just a few examples. Tune in for an interesting conversation focused on a great example of business model innovation theory in action!
60. Overcoming the Capitalist's Dilemma, with Andy Jassy, CEO of Amazon Web Services
In The Capitalist's Dilemma, Clayton Christensen and Derek van Bever highlighted a persistent temptation for companies to increase profitability by driving down costs through "efficiency innovations." For many companies awash in capital, this increased profitability came at the expense of hundreds or thousands of jobs and often ignored the sources of long-term, sustainable growth: what Clay and Derek termed market-creating innovations. The trillion dollar exception to this rule is Amazon.
Today, we are thrilled to bring you a conversation with Andy Jassy, HBS Class of 1997 and CEO of Amazon Web Services, including a wide-ranging discussion of Amazon's solutions to the Capitalist's Dilemma. Hosted by Derek van Bever, Andy tells the origin story of AWS, discusses the process of innovation at Amazon, and presents a graduate-level seminar on how to apply Clay's theories to drive innovation and growth. This is a not-to-be-missed conversation!
59. La Bohème In The Living Room? Pope Ward On The Transformation of Arts Organizations During COVID-19
Here at The Disruptive Voice, we've applied the theory of Jobs To Be Done to healthcare, education, poverty, and religion, among many other topics. This week we're considering the reasons that people hire and fire the arts. As COVID-19 continues to shape our communities and lives, we're excited to bring you this timely conversation with Pope Ward, Chief Research Officer at the Advisory Board for the Arts, to discuss the ways in which arts organizations can respond to this moment. The Advisory Board for the Arts (ABA) is the first global company to provide strategic advisory services to arts organizations worldwide, and Pope has conducted dozens of Jobs interviews during his tenure as CRO to better understand the reasons why people engage with the arts. Hosted by Katie Zandbergen, Community Manager at The Forum for Growth & Innovation, Pope discusses standout responses to COVID-19, for instance, at Tsuru Rising and the Geffen Playhouse; Jobs that have emerged or become increasingly significant during the pandemic, protests, and social unrest; and the prospects for arts organizations to meet the moment by cultivating a strategy for innovation centered on the changing needs of audiences.
58. The View From the Desk by Clay's Office
On this week's episode of The Disruptive Voice, we're delighted to bring you a conversation with Erin Wetzel and Emily Snyder about their life-changing experiences working with Clayton Christensen at Harvard Business School. Emily, currently Chief of Staff at Magnolia, served as Clay's Administrative Director for five years before attending Columbia Business School. Erin joined Clay's office in 2018, five years after meeting Clay and Emily in Oxford, and has worked as his Faculty Support Specialist at HBS while simultaneously pursuing a masters in social work at Boston University. The two reflect on their entry into Clay's world, share stories and reflections from their time with him, including his style as a manager, and discuss the applications of the theories taught in the Building and Sustaining a Successful Enterprise course to work and life.
Customer ReviewsSee All
Powerful theories and lessons for life!
Can’t recommend this podcast and these theories enough! They have been foundational to my personal and professional life. I was extremely fortunate to take BSSE with Professor Rory McDonald. The lessons he taught, that are shared in this podcast, continue to guide my career and relationships.
almost 19 years after having clay as a professor and I still use his frameworks every single day. Thank you, Prof Christensen and the BSSE team!
Exceptional content, extraordinary people
Can’t get enough of the material from Clay Christensen and the team at HBS Forum for Growth and Innovation. This podcast is a great way to stay up to date on the latest thinking and hear inspiring use cases across many industries about how to successfully apply the theories and tools of disruptive innovation. A must listen for leaders, entrepreneurs, and innovators everywhere.