The Emblazers Show

Emblaze

The Emblazers is your inside track to bold ideas and sharp insights for B2B revenue growth. Hosted by Abby Kerr with resident expert Tim Riesterer, you’ll hear thought leaders, analysts, and practitioners in laid-back, engaging conversations on trending themes shaping sales, enablement, and customer experience. Perfect for leaders like you who love talking shop.

  1. How Sales Certifications are Changing the Game for Sellers

    4D AGO

    How Sales Certifications are Changing the Game for Sellers

    Most salespeople are set up to fail. Here's how the best ones succeed anyway. In this episode of The Emblazers: B2B Leaders Igniting Revenue, Tim Riesterer sits down with Rob Durant, CEO of US Operations at the Institute of Sales Professionals to dig into why sales still lacks the professional guardrails that define fields like law and medicine, and what the ISP is doing to fix it. Rob traces his path from Walt Disney to building a career around elevating the sales profession, and explains how the ISP's Sales Capability Framework is giving organizations a real structure for certification, ethics, and performance. If you lead a sales team or you're serious about your own development, this one's worth your full attention. Tune in to learn: Why sales needs professional standards and certification How the ISP is making a difference in the US and globally The role of ethics in modern sales and how to get certified  Episode highlights: (00:00) Introduction (01:49) Sales lacks certification despite high responsibility (02:40) Jobs versus careers and skill development expectations (06:04) Buyers expect value beyond product knowledge (07:28) The myth of seller-free buying versus guided help (09:42) The Institute of Sales Professionals aims to codify sales best practices (10:58) ISP framework, assessment, and global expansion explained (13:49) Framework built with UK oversight and standards body (16:26) Certifying individuals, companies, and ethical commitments (22:11) Training must target real skill gaps (25:44) Universities partner to certify future sales talent (29:58) Goal to make ISP a global standard   Links and Resources: Connect with Abby Kerr: https://www.linkedin.com/in/abbycathkerr/ Connect with Tim Riesterer: https://www.linkedin.com/in/tim-riesterer/  Connect with Rob Durant: https://www.linkedin.com/in/robdurant     Subscribe to The Emblazers for more conversations with leading B2B thinkers. Explore the Emblaze revenue community and start a membership today.   Learn about Rob Durant As CEO of US Operations at the Institute of Sales Professionals, Rob Durant leads efforts to elevate the sales profession through certification, training, and community development. With over 20 years of experience in sales leadership, Rob has worked across various industries, from his early days at the Walt Disney Company to helping organizations improve their sales, leadership, and customer service strategies. His passion for mentoring and developing sales professionals has driven him to focus on creating structured standards for the sales industry, similar to those seen in other established professions.   Learn about Tim Riesterer As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.   Learn about Abby Kerr  As Director of Content & Community at Emblaze, Abby Kerr designs content experiences that spark conversations and strengthen the connective tissue between B2B revenue leaders. With a background spanning brand voice strategy, enterprise B2B content, and education, she brings a sharp eye for nuance and a deep understanding of how people learn and grow. A champion of insight-driven storytelling and peer-to-peer learning, Abby helps make Emblaze a place where leaders don’t just consume content—they contribute to it. She’s also a warm, un-shy introvert who reads fiction, asks big questions, and drinks her coffee black.

    34 min
  2. How to Sell When Price Is the Only Differentiator

    APR 14

    How to Sell When Price Is the Only Differentiator

    What does it take to win when buyers can't tell you apart from the competition—and just default to whomever's cheapest? In this episode of The Emblazers: B2B Leaders Igniting Revenue, Tim Riesterer talks with Mike Rogers, National Sales Director at Nelnet Campus Commerce, to tackle one of the hardest problems in enterprise sales: breaking through in a commoditized market. With over two decades in sales leadership, including time at Oracle, Mike has learned that speed isn't always your friend. He makes the case for slowing down the sales process to expose the gaps in buyer thinking that most reps rush right past. They dig into why product-led conversations keep teams stuck, how to build a genuine point of view on your customer's business, and what it actually means to sell at multiple levels of an organization. Mike also shares how disciplined pipeline management keeps teams from bleeding time on deals they were never going to win—and why documenting customer value is just as important as delivering it. If your team is fighting for deals in a price-sensitive market, this one's worth your time. Tune in to learn: How to compete in commoditized markets without relying on price Why pausing improves sales conversations and reveals buyer blind spots How to build a fact-based sales approach that strengthens pipeline quality Episode highlights: (00:00) Introduction (01:30) Mike explains Nelnet's educational tech solutions (05:20) Key lessons from Mike's Oracle experience (06:26) The structure of Nelnet’s sales team (10:03) RFPs and navigating informed buyers (12:45) Mike’s approach: the pause and listen method (14:40) Behavioral economics in sales (21:01) Triple metric framework for sales kickoffs (26:30) The importance of documenting success outcomes (29:29) The impact on pipeline and customer relationships (31:12) Mike’s maxims for sales leadership Links and Resources: Connect with Abby Kerr: https://www.linkedin.com/in/abbycathkerr/ Connect with Tim Riesterer: https://www.linkedin.com/in/tim-riesterer/ Connect with Mike Rogers: https://www.linkedin.com/in/mike-rogers-7767585/ Subscribe to The Emblazers for more conversations with leading B2B thinkers. Explore the Emblaze revenue community and start a membership today.   Learn about Mike Rogers As National Sales Director at Nelnet Campus Commerce, Mike Rogers leads national sales strategy and helps institutions modernize financial experiences in higher education. With over 20 years in enterprise sales and leadership roles at Oracle, he brings deep expertise in aligning complex solutions to executive priorities and long-term business outcomes. His approach focuses on disciplined selling, behavioral insights, and building value-driven customer relationships.   Learn about Tim Riesterer As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.   Learn about Abby Kerr  As Director of Content & Community at Emblaze, Abby Kerr designs content experiences that spark conversations and strengthen the connective tissue between B2B revenue leaders. With a background spanning brand voice strategy, enterprise B2B content, and education, she brings a sharp eye for nuance and a deep understanding of how people learn and grow. A champion of insight-driven storytelling and peer-to-peer learning, Abby helps make Emblaze a place where leaders don’t just consume content—they contribute to it. She’s also a warm, un-shy introvert who reads fiction, asks big questions, and drinks her coffee black.

    35 min
  3. Scaling Customer Success with AI and Automation

    APR 7

    Scaling Customer Success with AI and Automation

    In this episode of The Emblazers: B2B Leaders Igniting Revenue, Tim Riesterer talks with Michael Hubbard, Chief Customer Officer at Ping Identity. They discuss the evolving role of customer success and its integration into the growth engine of businesses.  With years of experience in revenue and customer operations, Michael shares valuable insights on how customer success has shifted from a reactive support function to a strategic driver of retention, expansion, and advocacy. Michael highlights how customer success is no longer just about support but has become a key partner across sales, marketing, and product teams. He explains how modern customer success leaders are now accountable for key metrics like renewal rates, customer retention, and margin improvement; often leveraging AI and data to optimize processes, reduce costs, and enhance the overall customer experience. Tim and Michael also discuss how customer success is essential for driving long-term value, ensuring customers realize the full potential of their products and services. Check out this episode for insights on how businesses are making data-driven decisions and embracing emerging technologies to meet customer needs in a fast-evolving digital landscape. Tune in to learn: How customer success has shifted from a support role to a growth engine for businesses Why the importance of leveraging data and AI in customer success can improve renewals, retention, and margin growth Why businesses should integrate customer success across sales, marketing, and product teams for maximum impact Episode highlights: (00:00) Introduction (00:35) Meet Michael Hubbard (02:04) Ping Identity explained (03:50) Support's evolution into growth engine (08:34) How the CCO role evolved (15:04) Measuring success and NDR (20:07) Renewals workflow pod model (24:53) AI in customer experience (29:59) Scaling with AI metrics (31:31) The return of human connection Links and Resources: Connect with Abby Kerr: https://www.linkedin.com/in/abbycathkerr/ Connect with Tim Riesterer: https://www.linkedin.com/in/tim-riesterer/ Connect with Michael Hubbard: https://www.linkedin.com/in/michaelhubbardinfo/ Subscribe to The Emblazers for more conversations with leading B2B thinkers. Explore the Emblaze revenue community and start a membership today.   Learn about Michael Hubbard As the Chief Customer Officer at Ping Identity, Michael Hubbard leads customer experience and value realization efforts, driving sustainable revenue growth by ensuring customers achieve long-term value. With experience at ServiceNow, VMware, and Smartsheet, he integrates customer success across sales, marketing, and product teams, using data, AI, and workflow automation to enhance customer experiences and improve retention and expansion. Michael's systems-level approach helps organizations transition from reactive service models to proactive growth strategies, optimizing customer relationships, reducing churn, and achieving measurable revenue outcomes.   Learn about Tim Riesterer As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.   Learn about Abby Kerr  As Director of Content & Community at Emblaze, Abby Kerr designs content experiences that spark conversations and strengthen the connective tissue between B2B revenue leaders. With a background spanning brand voice strategy, enterprise B2B content, and education, she brings a sharp eye for nuance and a deep understanding of how people learn and grow. A champion of insight-driven storytelling and peer-to-peer learning, Abby helps make Emblaze a place where leaders don’t just consume content—they contribute to it. She’s also a warm, un-shy introvert who reads fiction, asks big questions, and drinks her coffee black.

    37 min
  4. A View from the CRO Hot Seat

    FEB 17

    A View from the CRO Hot Seat

    In this episode of The Emblazers: B2B Leaders Igniting Revenue, Tim Riesterer chats with a panel of top CROs at the Emblaze Revenue Summit 2025 to discuss the current state of B2B revenue.  The discussion features Ken Powell, Chief Revenue Officer, Sona Jepsen, Chief Revenue Officer/Chief Commercial Officer, Jenny Dingus, SVP, Global Sales, and Cindy Reiss-Clark, Chief Commercial Officer. They zoom into the realities of leading revenue growth, navigating challenges, and shaping commercial strategy. The conversation sheds light on the nuances of their roles, offering insights into what it takes to drive results in uncertain times and highlighting the evolving nature of these positions. Ken, Sona, Jenny, and Cindy unveil the realities of their roles, emphasizing the importance of strong leadership, effective team alignment, and the ability to adapt in uncertain times. They discuss the delicate balance between managing immediate pressures and fostering long-term growth, stressing the need for both strategic thinking and operational execution.  Tune in to learn: How CROs balance growth with cost control in times of uncertainty Why effective leadership and cross-functional collaboration are key to driving success How important data, innovation, and customer-centric strategies are in scaling revenue operations Episode highlights: (00:00) Introduction (02:14) Who to learn from across the industry (05:30) Why these CROs chose to take their roles (13:07) How CROs drive change with people and culture (19:58) Tactics CROs are ready to try (23:56) What these leaders are all in on (27:16) Ineffective tactics CROs are killing (32:09) How to navigate economic uncertainty (38:08) How to build the right habits to transition to a CRO role Links and Resources: Connect with Abby Kerr: https://www.linkedin.com/in/abbycathkerr/ Connect with Tim Riesterer: https://www.linkedin.com/in/tim-riesterer/  Connect with Ken Powell: https://www.linkedin.com/in/kenpowell/ Connect with Sona Jepsen: https://www.linkedin.com/in/sonajepsenpinkdragon/ Connect with Jenny Dingus: https://www.linkedin.com/in/jennydingus/ Connect with Cindy Reiss-Clark: https://www.linkedin.com/in/cindy-reiss-clark/ Subscribe to The Emblazers for more conversations with leading B2B thinkers. Explore the Emblaze revenue community and start a membership today.   Learn about Tim Riesterer As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.   Learn about Abby Kerr  As Director of Content & Community at Emblaze, Abby Kerr designs content experiences that spark conversations and strengthen the connective tissue between B2B revenue leaders. With a background spanning brand voice strategy, enterprise B2B content, and education, she brings a sharp eye for nuance and a deep understanding of how people learn and grow. A champion of insight-driven storytelling and peer-to-peer learning, Abby helps make Emblaze a place where leaders don’t just consume content—they contribute to it. She’s also a warm, un-shy introvert who reads fiction, asks big questions, and drinks her coffee black.   Learn about Ken Powell As an accomplished Chief Revenue Officer (CRO) at K1x, Inc., Ken Powell is a strategic leader with over 25 years of experience driving revenue growth across both large publicly traded companies and early-stage ventures. His leadership spans roles in commercial strategy, marketing, product management, and sales performance, with a particular focus on leading revenue teams through transformation. Ken’s expertise lies in orchestrating high-impact strategies that drive revenue scaling and organizational efficiency, making him a sought-after expert in managing growth in dynamic market environments. Through his work, Ken has helped organizations adapt to shifting economic landscapes while maintaining focus on long-term profitability and growth.   Learn about Sona Jepsen As the Chief Commercial Officer and Chief Revenue Officer at Curinos, Sona Jepsen has a rich background in driving sustainable revenue growth at some of the world’s leading brands, including American Express, Rolls Royce, and FIS Global. With expertise in client management, sales enablement, commercial strategy, and partnerships, Sona is passionate about breaking down silos and fostering cross-functional collaboration. She thrives on leveraging data-driven insights to create strategic plans that align sales and marketing efforts, ensuring businesses deliver exceptional customer value while achieving financial success. Sona’s approach to leadership emphasizes empowering teams to thrive in both stable and high-growth environments.   Learn about Jenny Dingus As the Senior Vice President of Global Sales at Clio, Jenny Dingus specializes in scaling high-performing sales teams and executing go-to-market strategies in the legal tech space. She focuses on driving sales growth by developing repeatable sales processes and building strong customer relationships. Jenny’s expertise lies in managing top-of-funnel teams, solutions engineering, and leveraging cross-functional partnerships to deliver value to clients and create predictable, scalable revenue growth. Her strategic insight and ability to align sales teams with company goals have been pivotal in Clio's success in the SMB market.   Learn about Cindy Reiss-Clark Cindy Reiss-Clark is a seasoned Chief Commercial Officer with over 25 years of experience in leading commercial organizations in the pharmaceutical supply chain industry. At the helm of sales, marketing, product management, and customer service functions, Cindy drives customer-centric strategies that align product and market strategies with business goals. Her expertise in developing and executing strategies that enhance customer experiences and deliver measurable results has been key in scaling companies’ commercial operations. Cindy’s focus on building high-performing teams and her relentless pursuit of operational excellence have been instrumental in the growth of the companies she has led.

    43 min
  5. Toe-to-Toe with the CXOs

    FEB 10

    Toe-to-Toe with the CXOs

    In this episode of The Emblazers: B2B Leaders Igniting Revenue, Tim Riesterer and his expert guests, Rohail Khan, Sheila Ryan, and Preston Polk, go into the evolving dynamics of executive engagement and the critical role of risk, impact, and outcomes in securing C-suite attention. This conversation from the Emblaze Revenue Summit 2025 unravels the shift in how B2B sales teams must approach executives, moving beyond traditional pitches and focusing on what truly matters to the decision-makers: the challenges and opportunities impacting their businesses. Rohail, Sheila, and Preston discuss the nuances of understanding an executive’s priorities, the importance of offering tailored, impactful solutions, and how to differentiate yourself in a crowded market. They emphasize that it’s no longer just about selling a product but about addressing the risks and outcomes that executives care about most. Moreover, the conversation also highlights the need for a strategic, insightful approach that aligns with the business goals of those in the C-suite. Tune in to learn: How understanding executive priorities can shape your sales strategy Why focusing on risk, impact, and outcomes is critical in engaging C-suite leaders How to avoid common sales pitfalls and stand out in the executive decision-making process Episode highlights: (00:00) Introduction (00:18) Why targeting “executive altitude” is crucial for accessing decision-makers (02:43) What fear of engaging with executives costs and how to overcome it (03:47) Why understanding executives’ insecurities can help you sell smarter (04:42) What heightened scrutiny means for your pitch and how to address it (05:09) How framing your solution as a risk mitigator grabs C-suite attention (06:01) Why executives prioritize risk and how to reduce it (08:46) How real-world examples of risk impact decision-making at the top (10:08) What a SaaS provider's experience teaches about pitching under pressure (13:28) Why a strong business case is key to executive buy-in (17:25) How building relationships with internal advocates opens C-suite doors (23:54) Why addressing unspoken risks can set your pitch apart from the competition Links and Resources: Connect with Abby Kerr: https://www.linkedin.com/in/abbycathkerr/ Connect with Tim Riesterer: https://www.linkedin.com/in/tim-riesterer/  Connect with Rohail Khan: https://www.linkedin.com/in/rohail-khan-a782894/ Connect with Sheila Ryan: https://www.linkedin.com/in/sheilawelsh/ Connect with Preston Polk: https://www.linkedin.com/in/prestonpolk/ Subscribe to The Emblazers for more conversations with leading B2B thinkers. Explore the Emblaze revenue community and start a membership today.   Learn about Tim Riesterer As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.   Learn about Abby Kerr  As Director of Content & Community at Emblaze, Abby Kerr designs content experiences that spark conversations and strengthen the connective tissue between B2B revenue leaders. With a background spanning brand voice strategy, enterprise B2B content, and education, she brings a sharp eye for nuance and a deep understanding of how people learn and grow. A champion of insight-driven storytelling and peer-to-peer learning, Abby helps make Emblaze a place where leaders don’t just consume content—they contribute to it. She’s also a warm, un-shy introvert who reads fiction, asks big questions, and drinks her coffee black.   Learn about Rohail Khan As President of Digital Services and Solutions at the Institute of Robotic Process Automation and Artificial Intelligence, and a Facilitating Consultant at Corporate Visions, Rohail Khan is an expert in executive engagement and sales strategy. With over 25 years of leadership experience, including generating $500 million in revenue, Rohail helps organizations craft messaging that aligns with C-suite priorities—risk, impact, and outcomes. His insights teach sales teams how to earn executive attention, navigate complex buying environments, and drive strategic decisions that lead to sustainable success.   Learn about Sheila Ryan As an Executive Consultant at Corporate Visions, Sheila Ryan brings expertise in commercial messaging and customer engagement strategies that help teams expand relationships and deepen value. Drawing from Corporate Visions’ research, Sheila teaches sellers and customer success leaders how to position expansion and renewal opportunities as low-risk decisions aligned with customer priorities. Her work emphasizes strategic conversations that move beyond transactional tactics toward partnership growth that resonates with today’s buyers.   Learn about Preston Polk As Managing Partner at Glyph Consulting and Senior Business Partner at Swanlaab USA Ventures, Preston Polk is a recognized leader in executive engagement and strategic decision-making. With extensive experience, including his role as Business Unit CEO at Wells Fargo, Preston helps organizations craft conversations that resonate with C-suite executives. His approach focuses on addressing what matters most to decision-makers—risk, impact, and outcomes—helping sales teams build value-driven relationships and secure executive access to drive business growth.

    41 min
  6. The Irreplaceable Value of Humans in the Future of B2B Sales - Tim Riesterer

    FEB 3

    The Irreplaceable Value of Humans in the Future of B2B Sales - Tim Riesterer

    In this episode of The Emblazers: B2B Leaders Igniting Revenue, Tim Riesterer shares his keynote speech from the Emblaze Revenue Summit 2025, where he states that humans are just simply too valuable to be replaced in B2B sales. Tim emphasizes the enduring importance of human interaction despite the rise of automation, explaining that human competencies remain essential in driving sales, with buyers still relying on sellers to navigate complex decisions and provide the crucial personal touch.  The keynote covers how human experiences impact wins and losses, stressing that sales teams need to create distinct, human-driven moments that influence buyer decisions. Tim also highlights that precision skills intelligence, which ensures the right skills are delivered to the right people at the right time, is becoming a key factor in success.  Tune in to learn: How human competencies can drive predictable revenue growth through distinct buyer experiences How precision skills intelligence equips sales teams with the right tools at the right time Why human interaction remains the differentiating factor in B2B sales success, even in an AI-driven world Episode highlights: (00:00) Introduction (01:23) What is the future of B2B sellers (02:22) The key areas to focus on to stay human (04:07) How buyer feedback changes your win-loss strategy  (06:48) Eight predictive experiences of wins and losses (10:52) Aligning skills with sales competencies for better results (15 :42) Moving beyond self-assessments with AI and micro simulations Links and Resources: Connect with Abby Kerr: https://www.linkedin.com/in/abbycathkerr/ Connect with Tim Riesterer: https://www.linkedin.com/in/tim-riesterer/  Subscribe to The Emblazers for more conversations with leading B2B thinkers. Explore the Emblaze revenue community and start a membership today.   Learn about Tim Riesterer As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.   Learn about Abby Kerr  As Director of Content & Community at Emblaze, Abby Kerr designs content experiences that spark conversations and strengthen the connective tissue between B2B revenue leaders. With a background spanning brand voice strategy, enterprise B2B content, and education, she brings a sharp eye for nuance and a deep understanding of how people learn and grow. A champion of insight-driven storytelling and peer-to-peer learning, Abby helps make Emblaze a place where leaders don’t just consume content—they contribute to it. She’s also a warm, un-shy introvert who reads fiction, asks big questions, and drinks her coffee black.

    19 min
  7. What Top Companies Do Differently in Uncertain Times with AI

    JAN 20

    What Top Companies Do Differently in Uncertain Times with AI

    In this episode of The Emblazers: B2B Leaders Igniting Revenue, hosts Abby Kerr and Tim Riesterer sit down with Sinem Hostetter, Partner at McKinsey & Company, to explore how today’s top-performing organizations are navigating volatility, rethinking their revenue engines, and moving from reactive responses to intentional pivots. The conversation explores how top teams treat pricing, coverage, and customer segmentation as evolving systems, updated continuously rather than annually. Sinem discusses the importance of adaptability, prioritization, and operational discipline, and how organizations are losing margin and focus by misaligning service levels, value propositions, and go-to-market strategies with current customer buying behaviors. Tim and Sinem go into AI's role in sales and marketing transformation, discussing McKinsey’s State of AI research and the impact that comes from workflow redesign, adoption, and human-centered coaching. Tune in for some practical planning tips that focus on vertical AI use cases, omnichannel journeys, and customer value in competitive markets. Tune in to learn: How resilient companies pivot by treating pricing, coverage, and segmentation as dynamic revenue systems How AI is driving sales and marketing impact by prioritizing workflow design and adoption over flashy tools Why revenue leaders should prioritize AI, go-to-market redesign, and value storytelling in their future plans Episode highlights: (00:00) Introduction (00:59) Insights from the Emblaze Executive Retreat 2025 in Savannah (03:44) The importance of agile pricing (05:12) When to update your customer segmentation strategy (08:22) How to refresh your operating cadence for better results (11:39) Enhancing sales processes with AI (19:48) The role of managers in an AI-driven world (24:45) How to adapt to changing B2B customer journeys Links and Resources: Connect with Abby Kerr: https://www.linkedin.com/in/abbycathkerr/ Connect with Tim Riesterer: https://www.linkedin.com/in/tim-riesterer/  Connect with Sinem Hostetter: https://www.linkedin.com/in/sinemh/  Subscribe to The Emblazers for more conversations with leading B2B thinkers. Explore the Emblaze revenue community and start a membership today. Learn about Sinem Hostetter Sinem Hostetter is a Partner at McKinsey & Company, where she advises CEOs and commercial leaders on driving sustainable revenue growth amid economic uncertainty and technological disruption. As a leader in McKinsey’s commercial transformation work, she helps organizations rethink pricing, go-to-market strategy, sales effectiveness, and AI-enabled workflows. With a background spanning consulting, investment banking, and fintech, Sinem brings a data-driven, systems-level perspective to modern selling, helping companies move beyond experimentation to scale AI, redesign operating models, and build resilient revenue engines grounded in measurable value.   Learn about Tim Riesterer As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.   Learn about Abby Kerr  As Director of Content & Community at Emblaze, Abby Kerr designs content experiences that spark conversations and strengthen the connective tissue between B2B revenue leaders. With a background spanning brand voice strategy, enterprise B2B content, and education, she brings a sharp eye for nuance and a deep understanding of how people learn and grow. A champion of insight-driven storytelling and peer-to-peer learning, Abby helps make Emblaze a place where leaders don’t just consume content—they contribute to it. She’s also a warm, un-shy introvert who reads fiction, asks big questions, and drinks her coffee black.

    30 min
  8. How AI Role Play Boosts Revenue for B2B Leaders

    JAN 13

    How AI Role Play Boosts Revenue for B2B Leaders

    In this episode of The Emblazers: B2B Leaders Igniting Revenue, hosts Abby Kerr and Tim Riesterer sit down with Dr. Johannes Habel, Associate Professor at the University of Houston’s C.T. Bauer College of Business, and Jeff Cummings, Director of Sales Force Effectiveness at United Rentals. They discuss the first large-scale research project linking AI role-play performance with real-world sales outcomes using data from United Rentals’ 6,000-person sales organization and the AI simulation platform Second Nature. Johannes brings the research view, showing how his University of Houston team studies sales effectiveness and tests real AI use cases with enterprise partners. Jeff adds the practitioner lens, sharing how United Rentals rolled out AI-driven sales training at scale and how practice frequency, AI scoring, tenure, and manager support are all tied directly to revenue impact. Whether you're exploring AI for the first time or scaling enablement across a large field force, this conversation offers practical insight into where AI simulations are delivering value today and where they can take your team next. Tune in to learn: How AI role plays translated into 7–30% revenue growth and rep performance lift Why practice frequency and AI scoring predict performance better than training completion How using AI to coach managers moves training beyond "check-the-box" to cultural change Episode highlights: (00:00) Introduction (02:01) Overview of United Rentals and its sales organization (03:19) How AI is reshaping modern sales effectiveness (04:30) Why AI role plays were added to new training tracks (07:05) How reps reacted and improved through AI practice (12:41) Key revenue findings and segments that benefited (17:07) The importance of manager support in training impact (21:24) Emerging possibilities for AI in sales enablement (28:51) Final insights on using AI Links and Resources: Connect with Abby Kerr: https://www.linkedin.com/in/abbycathkerr/ Connect with Tim Riesterer: https://www.linkedin.com/in/tim-riesterer/  Connect with Jeff Cummings: https://www.linkedin.com/in/jeff-cummings-8855298/  Connect with Dr. Johannes Habel: https://www.linkedin.com/in/johanneshabel  Learn more about Second Nature's Sales Training Software: https://secondnature.ai/ Subscribe to The Emblazers for more conversations with leading B2B thinkers. Explore the Emblaze revenue community and start a membership today. Learn about Dr. Johannes Habel Dr. Johannes Habel, Associate Professor of Marketing at the University of Houston, brings a mix of academic rigor and frontline sales experience. His research explores how technology, especially AI, boosts sales productivity, decision-making, and coaching. Working with organizations like United Rentals, he runs large field studies to see how motivation, tenure, leadership, and AI-supported practice drive real revenue gains. Johannes is a champion of evidence-based sales leadership, helping companies turn research insights into practical programs that strengthen skills and performance. Learn about Jeff Cummings Jeff Cummings, Director of Sales Force Effectiveness at United Rentals, brings 35 years of experience developing the capabilities of the world’s largest equipment rental company. He’s led teams across sales management, operations, and business planning, and is known for turning strategy into real execution across a 6,000-person sales organization. Jeff’s enablement approach centers on a people-first culture, aligning training, coaching, and technology so sellers can perform in high-stakes environments. He led the enterprise rollout of AI-powered role play through Second Nature, advancing practice at scale, strengthening coaching, and driving measurable revenue impact. His work shows how innovation, paired with strong leadership and continuous improvement, transforms how global sales teams learn and perform.   Learn about Tim Riesterer As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.   Learn about Abby Kerr  As Director of Content & Community at Emblaze, Abby Kerr designs content experiences that spark conversations and strengthen the connective tissue between B2B revenue leaders. With a background spanning brand voice strategy, enterprise B2B content, and education, she brings a sharp eye for nuance and a deep understanding of how people learn and grow. A champion of insight-driven storytelling and peer-to-peer learning, Abby helps make Emblaze a place where leaders don’t just consume content—they contribute to it. She’s also a warm, un-shy introvert who reads fiction, asks big questions, and drinks her coffee black.

    32 min

Trailer

5
out of 5
21 Ratings

About

The Emblazers is your inside track to bold ideas and sharp insights for B2B revenue growth. Hosted by Abby Kerr with resident expert Tim Riesterer, you’ll hear thought leaders, analysts, and practitioners in laid-back, engaging conversations on trending themes shaping sales, enablement, and customer experience. Perfect for leaders like you who love talking shop.