The Experience Designers

Steve Usher

Your front row seat to the world of experiences | Bi-weekly episodes

  1. The Death of Vanilla: Why Physical Retail Experiences are Failing

    JAN 30

    The Death of Vanilla: Why Physical Retail Experiences are Failing

    We speak with retail experience expert Ghalia at 104.fr in Paris to explore the evolving landscape of physical commerce. As the pendulum swings back from ultra-digital to physical, Ghalia shares her deep insights into why brands must move beyond transactional efficiency to embrace "story living".  They discuss the strategic value of pop-up stores as experimental tools to test location and product novelty, and the need to blend high-tech with a high-touch human connection. It's a thoughtful, deep dive for experience makers and leaders into how purposeful design and local authenticity can create meaningful, destination-worthy retail experiences that resonate on a cultural and social level. #RetailInnovation #StoryLiving #TheExperienceDesigners #ExperienceDesign #HumanCentredDesign Episode Chapters 0:00 – Reimagining the Purpose of Physical Retail:Exploring why customers leave the house for meaningful destinations rather than just basic transactions. 5:20 – Beyond the Wow Factor: Utilitarian vs. Holistic Design: Understanding the balance between functional, grab-and-go convenience and immersive, time-stretching experiences. 11:52 – From Storytelling to Story Living: How brands provide authentic proof of their heritage and "know-how" through museums and interactive flagships. 26:00 – Pop-ups as a Strategic Tool for Experimentation: Ghalia shares insights from her PhD on using ephemeral spaces to test locations, products, and customer reactions. 40:47 – Human-Centric Design and Holistic Management: Breaking down internal silos to integrate retail design into the heart of the customer journey. 49:40 – The Future of Retail: Social and Cultural Commerce:Looking toward 2025, the next era of commerce must prioritise human connection over mere profit. Ghalia's bio Ghalia is a multifaceted retail expert whose work spans consultancy, insight curation, speaking, authorship, and podcast hosting. She began her career in the fashion industry in 2005 and has since collaborated closely with numerous fashion brands at both retail and management levels. Her expertise lies in ephemeral retail formats, the creation of engaging physical store atmospheres, and the analysis of consumer behavior within omnichannel environments. At a strategic level, Ghalia supports brands through transformation processes and the evolution of their development strategies. Operationally, she contributes to procedure design, training manual development, and team training programs. She holds a PhD from École Supérieure des Affaires in Lebanon, a Master’s degree from the London College of Fashion, and a BA (Hons) from Notre Dame University. Ghalia teaches marketing and retail internationally and is a frequent speaker at leading retail conferences, sharing insights that help shape the future of retail. Connect with Ghaliahttps://www.linkedin.com/in/ghaliaboustani/ CreditsVenue - Centquatre-Paris, 5 rue Curial - 75019 Paris www.104.frFrancois Arrivae from IO Studio -  A creative technology laboratory specializing in immersive experiences Links to Francois https://www.linkedin.com/in/fran%C3%A7ois-arrive/https://io-stud.io ★ Support this podcast on Patreon ★

    52 min
  2. Inside The Traitors Live Experience: From TV Hit to Living World with Neil Connolly

    JAN 15

    Inside The Traitors Live Experience: From TV Hit to Living World with Neil Connolly

    A rare behind-the-scenes look inside The Traitors Live Experience in London. Creative Director Neil Connolly at Immersive Experience reveals what it really takes to turn a hit TV show into a living, breathing world, from designing a game with 475 possible outcomes, to building a four-storey immersive venue in just four months. This episode explores how the live experience extends the Traitors universe, how emotion and tension are designed into every moment, and why the audience always comes first. Whether you’re a fan of the show or fascinated by immersive experiences, this gives you a whole new appreciation of what’s really going on behind the roundtable. 00:00 – Welcome to The Traitors Live | What this experience is and why it’s unlike anything else 04:00 – From TV Show to Living World | How the Traitors universe was extended, not copied 10:00 – Designing the Game & the Tension | Turning the TV format into a live, emotional experience 18:30 – 475 Possible Outcomes | Why no two games are ever the same 25:00 – Inside the Machine | The building, technology, and operational scale behind the scenes 46:30 – Emotion First, Business Second (But Both Matter) | Why audience feeling, design, and commercial reality must work together Immersive Everywhere Company Bio An award-winning live entertainment producer on a mission to transform the world’s biggest entertainment brands into extraordinary immersive experiences. They specialise in bringing storytelling to life through interactive, play-based theatrical events that allow audiences to step directly into the worlds they love. The company has produced critically acclaimed experiences, including Doctor Who: Time Fracture, Peaky Blinders: The Rise, and The Great Gatsby — one of the longest-running immersive shows in the world.  Immersive Everywhere is behind The Traitors: Live Experience in London’s West End, a fully playable adaptation of the hit TV series created under licence from All3Media International. The company’s vertically integrated model spans creative development, production, ticketing, marketing, and operations, enabling cohesive execution of complex, large-scale experiences that blur the line between spectator and participant. More information - https://www.immersiveeverywhere.com Neil Connolly - Guest & Creative Director Creative Director at Immersive Everywhere and the visionary behind some of the company’s most ambitious IP-based experiences. With a prolific career in immersive design, Neil has led creative work on live attractions such as The Crystal Maze Live, The Tomb Raider Live Experience, and other major branded events.  In his work, Neil focuses on extending beloved universes into physical, interactive experiences — always with the audience front of mind. His role on The Traitors: Live Experience involved shaping a dynamic, player-driven adventure that honours the essence of the TV format while adding depth, narrative, and emotional engagement for participants. Connect with Neilhttps://www.linkedin.com/in/neil-connolly-499054110/ ★ Support this podcast on Patreon ★

    54 min
  3. Donnacadh O'Briain: Why Immersive Theatre Is the Next Evolution of Organisational Training

    12/19/2025

    Donnacadh O'Briain: Why Immersive Theatre Is the Next Evolution of Organisational Training

    What happens when leadership training stops being something you sit through and becomes something you step inside? In this episode, theatre director and experience designer Donnacadh O’Briain shares the story of a bold leadership programme that replaced slides, frameworks, and role-play with a fully immersive live theatre experience. Set inside a 1930s dockyard, leaders became participants in an unfolding story forced to navigate complex conversations, power dynamics, trust, and decision-making in real time. Together, Steve and Donnacadh explore why theatre creates deeper learning, how immersion accelerates behavioural change, and what organisations can learn from rehearsal rooms about leadership, presence, and human connection. Chapters00:00 – From Theatre to Leadership Learning07:10 – Why Traditional Leadership Training Falls Short14:30 – Inside the Live Theatre Leadership Experiment24:40 – Freezing Time: Learning Through Real Decisions34:50 – The Impact on Leaders and Organisational Culture44:10 – What Theatre Teaches Us About Leading Humans51:00 – The Future of Experiential Leadership Development Bio:Donnacadh is an Olivier and Offie Award-winning Director, Experience Designer and Story Architect specialising in live theatre, immersive experiences and experiential learning. He is a cross-industry expert in story and narrative. His wide-ranging career has seen him working on everything from musicals, Shakespeare, West End comedies, and large-scale immersive LBE's, to consulting on story and branding and creating innovative learning projects for major companies in the US and Europe. Recent clients have ranged from entertainment IP giants to Fortune 500 finance and tech companies and Hollywood production houses. He is a TEDx speaker, has given lectures and mentored at institutions such as Cambridge University & RADA, and spent a year as an Associate Fellow of Creativity at Warwick University. Connect with Donnacadhhttps://www.linkedin.com/in/donnacadh-o-briain-35788837/ ★ Support this podcast on Patreon ★

    53 min
  4. Inside Marshmallow Laser Feast: The artistry and science behind perception-shifting experiences

    12/05/2025

    Inside Marshmallow Laser Feast: The artistry and science behind perception-shifting experiences

    Marshmallow Laser Feast (MLF) is an experiential artist collective that believes in the power of storytelling to spark the senses and shift perception. Their work guides audiences through multisensory journeys where imagination and information collide. Bringing together coders, poets, chemists, ventriloquists, brands and institutions, MLF collaborates across disciplines to explore new cultural forms, question our relationship with the world, and leave a characteristically playful trail as they move through the cosmos. They create stories that untangle, entangle and flavour reality, blurring the boundaries between art, immersive experiences, XR and film. Their work lives in public spaces, galleries, museums, parks, nature reserves and the metaverse. Everything they produce is grounded in research and designed to carve out space for people to expose, explore and expand their relationship with the living world. MLF has exhibited internationally at institutions including ACMI, Aviva Studios, the Barbican Centre, DDB Seoul, Fundación Telefónica, Museum of the Future, Phi Centre, Royal Botanical Gardens Kew, Sundance Film Festival and SXSW. Their work has been featured in publications such as The Guardian, New Scientist, Wired, The Independent, Creative Review, The Times and more. Website: https://marshmallowlaserfeast.com Barnaby Steel bio Barnaby Steel is an artist and creative director of London-based experiential art collective Marshmallow Laser Feast. His practice centres on the senses; enticing audiences into states of expanded perception, a space where the boundaries between bodies blur. His work is deeply rooted in scientific observation as a window to look through and beyond our own experience. Connect with Barney: https://www.linkedin.com/in/barneysteel/ ★ Support this podcast on Patreon ★

    1h 5m
  5. Ben Robinson: If climate facts don’t change us, what will? Are immersive experiences the answer?

    11/20/2025

    Ben Robinson: If climate facts don’t change us, what will? Are immersive experiences the answer?

    In this conversation, Ben Robinson takes us on a journey from skateboarding in Liverpool and the golden age of UK clubbing, all the way into the cutting edge of immersive experience design and climate communication. Ben shares how those early subcultures. DIY, community-led, rebellious, and embodied shaped his worldview and eventually his career, leading experiential work for global brands. But the real energy of this episode lies in his current mission: "Using experience design to shift behaviour, mindset, and, ultimately, our relationship with the planet" We explore how immersive experiences can move people beyond information and into transformation, not just thinking differently, but being different. Ben breaks down concepts like aesthetic vs. extractive attention, embodied cognition, ritual, liminality, and how the “before and after” of an experience is often more important than the moment itself. Most importantly, he argues that experiential design might be one of the most powerful tools we have to communicate climate realities in a way people can actually absorb, feel, and act on. If you care about the future of human connection, creativity, or the planet, this conversation will light you up. Chapters 00:00 – Meeting Ben Robinson & Setting the Scene - Why his world begins in subculture, community, and embodied experiences. 02:00 – Liverpool, Skateboarding & The Roots of Flow - How Ben’s early life shaped his philosophy of movement, cadence and design. 06:45 – Clubbing, Communitas & Designing Collective Energy - The lessons nightlife teaches about pacing, emotion and immersion. 10:50 – From Serendipity to a Career in Experience Design - Ben’s path from DIY culture into global experiential work. 14:25 – When Experiences Create Real-World Impact - The Deutsche Telekom example and why “proving value in the real world” matters. 15:55 – The Experiential Boom & The Battle for Attention - Why experiential is exploding and why attention has become the new currency. 23:10 – Can Experiences Change Our Relationship With the Planet? - The potential for experiential to shift mindsets, behaviour and being. 29:25 – Climate Communication, Immersion & Ontological Change - Why climate facts fail and how immersive experiences reach deeper parts of us. 37:50 – Ritual, Memory & Designing for Transformation - What makes an experience meaningful, not just memorable. 50:15 – The Future of Experiential: From Entertainment to Evolution - Ben’s research, liminality, and the role designers play in shaping future mindsets. Ben Robinson bio Award-winning Agency Founder, Experience Designer and Academic Researcher. Growing up in Liverpool during the late 80’s and early 90’s Ben’s life was shaped by two things: skateboarding and clubbing. Experiences that shaped not just what he did, but how he saw the world, and who he was, proving that consciousness is not just embedded (a function of what we think), but embodied (shaped by how we feel), enacted (what we are doing) and extended (and the environment we are in). Whilst finishing a Master’s Degree in Entrepreneurship, Ben started working at KLP Entertainment in London. Alongside seminal agencies like Cake, Slice and Exposure, KLP created what we now know as Experiential marketing and was where the likes of V-Festival,T in the Park and Creamfields were born. From KLP Ben moved onto TBWA where he co-created GT Academy and Nissan Sports Adventure. After a number of years as Creative Director at PR agency Freuds, Ben went on to found Proud Robinson and Partners (PRP) an award winning Culture led Creative Practice and Experiential Agency working for the likes Oracle Redbull Racing, General Motors, Diageo, EY, Deutsche Telekom and Samsung. 2 years ago Ben started a PhD in Design and Informatics at the University of Sussex in an effort to better understand exactly how Immersive experiences might be used to promote more positive pluralistic futures. ConnectBen@proud-robinson.comhttps://www.linkedin.com/in/ben-robinson-630b2326/ ★ Support this podcast on Patreon ★

    1h 6m
  6. Food Anthropologist: The hidden power of taste & how it shapes our experience

    10/23/2025

    Food Anthropologist: The hidden power of taste & how it shapes our experience

    What if the future of experience design starts not on a screen but on your tongue? In this episode, food anthropologist Caroline Hobkinson invites us into her London kitchen to explore the connection between taste, sound, and human emotion. Through a live sensory experiment, she reveals how our brains respond to flavor, sound, and ritual and why modern life has numbed our ability to truly feel. From seaweed that “sings,” to the psychology of coffee rituals and the intimacy of blindfolded dining, this conversation reawakens our senses and reframes how we connect with food, with others, and with ourselves. 00:00 – Welcome to Caroline’s Kitchen 02:00 – What Is a Food Anthropologist? 06:00 – The Ritual of Coffee: Modern Communion 09:30 – Why Taste Is the Most Intimate Sense 12:00 – The Seaweed Experiment: Eating With Sound 18:00 – The Science Behind It: What the Brain Does 24:00 – Blindfolded Bananas & the Art of Surrender 33:00 – Designing for the Senses: Lessons for Brands and Experience Creators 41:00 – The Smell of Memory 44:00 – Bringing Mindfulness to Everyday Eating 46:00 – Closing Reflections: Reawakening the Senses Caroline's bio Immersive Experience Director - MultiSensory FoodArtist – Food Anthropologist investigating behaviour, ritual and interrelationships of sensory modalities Born in Cologne in 1979, trained at Central Saint Martin’s where she gained a degree in Fine Art and SOAS where she earned a master’s degree in Anthropology, she has been creating events and food installations, in galleries, museums and public spaces worldwide. She has published and co-authored numerous research and academic papers on the neuroscientific workings of eating behaviour and conducted anthropological qualitative research into food and drink habits and rituals. She is a fellow of the Royal Anthropological Institute. Operating within the intersections of technology, food and the senses, Caroline has been giving numerous interactive talks and lectures that reimagine people‘s food rituals. Her work and research has appeared in numerous publications and she has collaborated on events for Unilever, Disney, Barilla, Magnum, Selfridges, Bang & Olufsen, Kensington Palace and Pink Lady Apples. Contactwww.carolinehobkinson.comhttps://www.linkedin.com/in/caroline-hobkinson-creative-director/ ★ Support this podcast on Patreon ★

    55 min
  7. Tim Hill - From Liverpool FC's Anfield to Berlin’s Techno Clubs. Why Rituals Matter!

    10/09/2025

    Tim Hill - From Liverpool FC's Anfield to Berlin’s Techno Clubs. Why Rituals Matter!

    Tim Hill shares his unique insights into the magic of live events and the communal experiences they create. Drawing from his ethnographic research at Liverpool FC's Anfield stadium and Berlin's underground techno clubs, he shares how rituals, community, and emotional connections shape unforgettable experiences. He emphasises the importance of co-creation in designing atmospheres that resonate deeply with audiences, illustrating how these moments of togetherness can be both powerful and transformative. 00:00 — Opening: The Magic of Live Events 01:42 — Understanding Anfield's Unique Atmosphere 04:19 — Researching Local Football Culture 05:21 — The Challenges of Ethnographic Research 08:19 — Exploring Fan Demographics 11:36 — The Role of Rituals in Atmosphere 14:19 — Designing Experiences at Anfield 16:20 — The Impact of "You'll Never Walk Alone" 18:51 — Community Identity and Solidarity 22:46 — Designing Emotionally Engaging Experiences 24:34 — The Four-Step Ritual Design Process 31:27 — Thinking Beyond Football: Broader Applications 36:47 — Insights from Berlin Nightclubs 41:42 — The Paradox of Fitting In and Standing Out 48:39 — The Importance of Exclusion in Experience Design 51:45 — Final Thoughts on Designing Rituals Bio & links Tim Hill is an Associate Professor of Marketing at the University of Bath and Director of Studies for the BSc Business program. His research explores the edges of consumer culture, from hardcore football fandom to Berlin’s exclusive techno scene, uncovering what these fringe worlds reveal about belonging, identity, and community. Tim’s work has been published in leading journals, and he’s also the co-author of The Dark Side of Marketing Communication and an Associate Editor at the Journal of Marketing Management. LinkedIn - https://www.linkedin.com/in/tim-hill-99425b378/ ★ Support this podcast on Patreon ★

    58 min

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5 Ratings

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Your front row seat to the world of experiences | Bi-weekly episodes