The Fearless Commerce Podcast Signifyd

Gen AI and advancing technology is the key to customer experience — and a fraudster’s successBridget Korney has seen and driven a lot of change at Groupon, an ecommerce pioneer that has survived and thrived for 15 years. Korney dropped in on The Fearless Commerce podcast to trace her 13-year career at Groupon and offer some insights for those looking to emulate her success. Korney also had plenty to offer those working in ecommerce, including how to operationalize the notion of putting the cu...

The physical store isn’t dead, data inspires customer love and free shipping beats fast shipping nearly every time.David Cost, vice president of ecommerce and marketing at Rainbow Shops is an ecommerce innovator, a person who understands that trying something first can give you an edge. But when he joined us for The Fearless Commerce Podcast he explored the curse of the shiny object. Cost also provided a history lesson around the early days of selling online, provided a look at where digital ...

From secret agent film fan to fraud fighter: How to build a risk management careerTara Mitchell is an ecommerce superstar having worked in fraud and risk management at Etsy, Uber and Wish. The best part: She’s basically a self-taught expert. She can explain — and she did on The Fearless Commerce Podcast. But wait. There is more. Mitchell walked us through how to expand risk management around the world, what secret agent movies have to do with a passion for stomping out fraud and how the...

Forget what you know: Why unconventional wisdom is the future of retailBrendan Witcher, one of the leading thinkers on the future of ecommerce, stopped by The Fearless Commerce Podcast for a wide-ranging conversation about (spoiler alert) the future of ecommerce. Oh, but that’s not all. In a crisp conversation, Witcher unleashes his inner Dr. Phil to explain why some retailers enjoyed stunning success during the pandemic while others bumped along. He tells us when “fail fast” makes sense and ...

Finding your soulmate in retail can be a heartbreaking pursuitThe Fearless Commerce Podcast sits down with Signifyd Data Analyst Phelim Killough to explore the ins and outs of customer loyalty in the age of one-click infidelity. Always the romantic, Killough explains how Soulmates, Hot Dates, Ghosters and Exes drift in and out of online retailers' lives and how merchants can hang onto their most valuable relationships. For good measure, Killough dives into his educated predictions for the hol...

Finding and keeping online customers in a turbulent economySignifyd Chief Customer Officer J. Bennett joins The Fearless Commerce Podcast to break down the state of commerce and share insights from Signifyd's recent consumer survey. He looks ahead at predictions for the holiday season and beyond. Bennett also shares strategies for merchants to come out ahead in an uncertain economic time.—This is The Fearless Commerce podcast, a regular plunge into understanding why commerce leaders do what t...