6 episodes

Gathering industry professionals to discuss the state of the market, trends in fraud, and the future of ecommerce.

The Fearless Commerce Podcast Signifyd

    • Business
    • 5.0 • 1 Rating

Gathering industry professionals to discuss the state of the market, trends in fraud, and the future of ecommerce.

    Brigette Korney: Former Groupon Senior Director, Payments & Fraud

    Brigette Korney: Former Groupon Senior Director, Payments & Fraud

    Gen AI and advancing technology is the key to customer experience — and a fraudster’s success

    Bridget Korney has seen and driven a lot of change at Groupon, an ecommerce pioneer that has survived and thrived for 15 years. Korney dropped in on The Fearless Commerce podcast to trace her 13-year career at Groupon and offer some insights for those looking to emulate her success. Korney also had plenty to offer those working in ecommerce, including how to operationalize the notion of putting the customer first, how rapidly evolving technology is making fraud and risk management more challenging and why — despite her professional success — she still fears falling on her face.



    This is The Fearless Commerce podcast, a regular plunge into understanding why commerce leaders do what they do and how they managed to embrace fearlessness in the face of retail.

    Signifyd

    • 19 min
    David Cost: Rainbow Apparel Co. VP of Digital and Ecommerce

    David Cost: Rainbow Apparel Co. VP of Digital and Ecommerce

    The physical store isn’t dead, data inspires customer love and free shipping beats fast shipping nearly every time.

    David Cost, vice president of ecommerce and marketing at Rainbow Shops is an ecommerce innovator, a person who understands that trying something first can give you an edge. But when he joined us for The Fearless Commerce Podcast he explored the curse of the shiny object. Cost also provided a history lesson around the early days of selling online, provided a look at where digital marketing is headed and dished out enough career advice to fill a self-help book or two while providing suggestions to neutralize fear so it doesn’t quash creativity.



    This is The Fearless Commerce podcast, a regular plunge into understanding why commerce leaders do what they do and how they managed to embrace fearlessness in the face of retail.

    Signifyd

    • 37 min
    Tara Mitchell: Signifyd Senior Director of Chargeback & Abuse Recoveries

    Tara Mitchell: Signifyd Senior Director of Chargeback & Abuse Recoveries

    From secret agent film fan to fraud fighter: How to build a risk management career

    Tara Mitchell is an ecommerce superstar having worked in fraud and risk management  at Etsy, Uber and Wish. The best part: She’s basically a self-taught expert. She can explain — and she did on The Fearless Commerce Podcast. But wait. There is more. Mitchell walked us through how to expand risk management around the world, what secret agent movies have to do with a passion for stomping out fraud and how there is power in talking about your fears. She assesses the current state of women in tech and provides a big reveal. Something about a new career.



    This is The Fearless Commerce podcast, a regular plunge into understanding why commerce leaders do what they do and how they managed to embrace fearlessness in the face of retail.

    Signifyd

    • 24 min
    Brendan Witcher: Forrester Research VP & Principal Analyst, Digital Business & Strategy

    Brendan Witcher: Forrester Research VP & Principal Analyst, Digital Business & Strategy

    Forget what you know: Why unconventional wisdom is the future of retail

    Brendan Witcher, one of the leading thinkers on the future of ecommerce, stopped by The Fearless Commerce Podcast for a wide-ranging conversation about (spoiler alert) the future of ecommerce. Oh, but that’s not all. In a crisp conversation, Witcher unleashes his inner Dr. Phil to explain why some retailers enjoyed stunning success during the pandemic while others bumped along. He tells us when “fail fast” makes sense and when it’s not such a good idea and he fills us in on the one question about fraud and payments that people don’t ask him but should ask him.



    This is The Fearless Commerce podcast, a regular plunge into understanding why commerce leaders do what they do and how they managed to embrace fearlessness in the face of retail.

    Signifyd

    • 34 min
    Phelim Killough: Signifyd Data Analyst

    Phelim Killough: Signifyd Data Analyst

    Finding your soulmate in retail can be a heartbreaking pursuit

    The Fearless Commerce Podcast sits down with Signifyd Data Analyst Phelim Killough to explore the ins and outs of customer loyalty in the age of one-click infidelity. Always the romantic, Killough explains how Soulmates, Hot Dates, Ghosters and Exes drift in and out of online retailers' lives and how merchants can hang onto their most valuable relationships. For good measure, Killough dives into his educated predictions for the holiday season.



    This is The Fearless Commerce podcast, a regular plunge into understanding why commerce leaders do what they do and how they managed to embrace fearlessness in the face of retail.

    Signifyd

    • 29 min
    J. Bennett: Signifyd Chief Customer Officer

    J. Bennett: Signifyd Chief Customer Officer

    Finding and keeping online customers in a turbulent economy

    Signifyd Chief Customer Officer J. Bennett joins The Fearless Commerce Podcast to break down the state of commerce and share insights from Signifyd's recent consumer survey. He looks ahead at predictions for the holiday season and beyond. Bennett also shares strategies for merchants to come out ahead in an uncertain economic time.



    This is The Fearless Commerce podcast, a regular plunge into understanding why commerce leaders do what they do and how they managed to embrace fearlessness in the face of retail.

    Signifyd

    • 41 min

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