The Free Toaster

thefreetoaster

Insights and interviews at the intersection of consumer lending, marketing, and technology. Hosted by Carlos Caro, co-founder at The Free Toaster and Managing Partner at New Market Growth, a growth agency for consumer lenders.

  1. 7H AGO

    News Pod #13 - Experian No Ding Decline, American + Citi CoBrand, and Cash App P2P News

    Carlos and Nick welcome Amanda Braslow to the show as the newest partner in the business and GM of events. Amanda brings fifteen years from Capital One, most of it in the co-brand trenches. Her first big project putting together the Free Toaster Affiliate Marketing Summit on September 23rd in San Francisco at the Exploratorium.  Three stories this week. First, Experian extended its no-ding decline feature from credit cards into personal loans. Rakesh at Experian gave us an exclusive data point: over 40 percent of cards and loans acquired through the marketplace now come through no-ding, even though the partner roster seems to be still filling in. Carlos's take for fintech lenders is simple. Get on the phone with Experian and Credit Karma, understand how no-ding and the Karma Guarantee actually work, and get enabled. Second, Citi and American Airlines are deepening their nearly forty-year co-brand partnership, with Citi branding going up at Admirals Club entrances in Chicago, Dallas, LA, and Miami. Amanda reads this as much more than a logo refresh. American ran a real RFP, dropped Barclays as a second issuer, and Citi almost certainly paid up to lock in solo status and plant a flag for Strada Elite in the premium lounge wars. Third, Cash App rolled out buy now, pay later on peer-to-peer transfers. Send $25 or more in the last 30 days and you can convert it to a six-week installment plan at a 7.5 percent fee. Nick flags the distribution implications of 59 million monthly transacting users getting BNPL rails, and the group riffs on where this goes next. Amanda's prediction: DraftKings in your inbox offering to finance your next bet. Carlos notes the WSOP is now taking up to $10,000 in buy-ins on credit cards with no fee. Someone is going to get hurt at the end of this, and card issuers should be watching the gambling MCCs closely. Sign up for The Free Toaster Newsletter (www.thefreetoaster.com) to get our curated news at the intersection of consumer lending & marketing, published every Wednesday. And then come here on Fridays to get our hot takes on a select story (or two) from that edition.    ***** To support The Free Toaster Podcast, please visit our sponsors: A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, Bulldog Media Group: Bulldog Media Group is a leading performance marketing company that specializes in online customer acquisition for clients in the financial services industry. Since 2000, they have focused on financial services digital marketing as their core niche.  https://www.bulldogmediagroup.com/   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=apr     A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com

    19 min
  2. 6D AGO

    E046 - Affiliate Marketing For Deposit Accounts - With Alana Levine, CRO at Fintel Connect

    Deposits aren't loans. That sounds obvious, but the implications for affiliate marketing are anything but. Alana Levine joins Carlos Caro to break down how affiliate marketing works on the deposit side of the house: different unit economics, different optimization cadence, different failure modes, and a compliance environment that will humble anyone coming over from lending. Topics include how CP1K pricing works and why CPAs for high yield savings have more than doubled in the past year, what the application funnel looks like for best-in-class deposit products versus regional banks still figuring it out, why younger consumers are stickier depositors than boomers (counterintuitive but true), how Fintel runs daily budget pacing to hit billion-dollar quarterly deposit targets, and what a fintech needs to have figured out before touching affiliate at all. Alana also shares her take on the publisher landscape, the emerging LLM visibility play that's changing sponsored content strategy, and why a one-basis-point rate discrepancy on a publisher page can end up in a regulatory inquiry. If you work in lending and have always wondered how the other side operates — this one's for you.   Contact Alana at: alana@fintelconnect.com   ***** To support The Free Toaster Podcast, please visit our sponsors:   Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=feb   Bulldog Media Group: Bulldog Media Group is a leading performance marketing company that specializes in online customer acquisition for clients in the financial services industry. Since 2000, they have focused on financial services digital marketing as their core niche.  https://www.bulldogmediagroup.com/   New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com

    51 min
  3. MAR 27

    News Pod #12 - Upgrade's Launch of Boost Money with John Doppke, VP of Product at Upgrade

    Carlos and Nick sit down with John Doppke, VP at Upgrade, to unpack Boost Money — a four-in-one financial account combining a checking account, secured credit-building card, high-yield savings, and interest-free cash advances.   John explains the product's free and premium ($9.99/month) tiers, the rationale behind launching Boost Money as a standalone brand with its own app and microsite, and how cash flow underwriting powers the Boost Cash advance product.   The conversation also covers the regulatory complexity of structuring cash advances as loans, the surprisingly broad income profile of Boost Money's target customer, and John's experience building alongside founder Renaud Laplanche from Lending Club to Upgrade. *****   Sign up for The Free Toaster Newsletter (www.thefreetoaster.com) to get our curated news at the intersection of consumer lending & marketing, published every Wednesday. And then come here on Fridays to get our hot takes on a select story (or two) from that edition.    ***** To support The Free Toaster Podcast, please visit our sponsors: A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, Bulldog Media Group: Bulldog Media Group is a leading performance marketing company that specializes in online customer acquisition for clients in the financial services industry. Since 2000, they have focused on financial services digital marketing as their core niche.  https://www.bulldogmediagroup.com/   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=mar     A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com

    22 min
  4. MAR 25

    E045 - Rakesh Patel, EVP of the Experian Marketplace

    Carlos Caro chats with Rakesh Patel, the Executive Vice President of the Experian Marketplace. For those of you not familiar with the Experian Marketplace, it got started in 2017 and it's quietly become one of the largest consumer marketplaces in the world for credit cards, personal loans, and auto insurance.    In today's episode we'll cover: -Experian's vision to become a financial co-pilot for consumers -The scale of the marketplace -The Experian Activate targeting platform -How Experian innovates with lending partners -Rakesh's advice for lenders looking to scale   ***** To support The Free Toaster Podcast, please visit our sponsors:   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=feb   A word from our sponsor, Bulldog Media Group: Bulldog Media Group is a leading performance marketing company that specializes in online customer acquisition for clients in the financial services industry. Since 2000, they have focused on financial services digital marketing as their core niche.  https://www.bulldogmediagroup.com/   A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com

    45 min
  5. MAR 23

    E044 - Direct Mail in Consumer Lending With Dennis Fish and John Minalga of the ICS Corporation

    Carlos sits down with Dennis Fish and John Minalga of the ICS Corporation following a roundtable dinner with 16 consumer lending executives in New York City to talk about one of the most misunderstood channels in financial services: direct mail. We discussed:   Busting the "Direct Mail is Dead" Myth Direct mail accounts for roughly 40% of new accounts for many lenders. Dennis pushes back on the idea that FinTech companies should default to digital-only and shares a story from a lending conference that proves the point perfectly. Cutting Through The Clutter John argues that direct mail offers something digital can't: uncontested attention. A physical pre-approval offer carries implicit credibility and builds trust. That trust is fragile though. One misleading offer or buried fee and it's gone. Attribution DM chronically gets underfunded because digital teams harvest leads that direct mail planted. John's fix: design clean holdout tests (mailed vs. not mailed) to measure true incrementality rather than chasing perfect last-touch attribution. Dennis adds that the best marketers measure channel mix holistically. Rising waters raise all ships. USPS Discount Programs Worth Knowing Dennis breaks down postage discounts available in 2026 that most mailers aren't fully utilizing, including tactile/sensory enhancements, QR code integration, Informed Delivery, sustainability, and growth incentive programs. Stacked together, mailers can recover around 7% of postage costs, with growth incentives returning up to 30% of increased spend.   Find Dennis and John on LinkedIn https://www.linkedin.com/in/dennisfish/ https://www.linkedin.com/in/johnminalga/

    42 min
  6. MAR 20

    News Pod #11 - Are Credit Card Balances At A Record High Or Flat Over The Last 10 Years?

    Carlos and Nick sit with Kelvin Chen, Head of Policy at the Consumer Bankers Association. We discuss Kelvin's recent post on LinkedIn that challenges a commonly cited fact in the media that credit card balances are at record highs. Kelvin's LinkedIn post below: "Is the consumer in trouble, or is the math just misleading? 🤔 Multiple times a day, we hear affordability stories about consumers struggling with "record-high" credit card debt ($1.28 trillion). But that math is missing two massive variables: 💳 39 million more cardholders since 2017. 📈 A 40% increase in the cost of goods since 2014 ($1.00 then = $1.40 today). Once you adjust for inflation and a larger cardholder base, the real per-cardholder balance has actually stayed flat—and even dipped by about $75—over the last decade. At CBA, we believe serious debate requires starting from the same facts. That’s why we’ve published this analysis using public data—with the methodology open and the math checkable by anyone. Skeptical of research from a trade association? Good. That skepticism is why we’ve published every assumption. Read more here: https://consumerbankers.com/blog/facts-matter-once-adjusted-for-inflation-consumers-credit-card-balances-have-remained-largely-flat-for-a-decade/ "   *****   Sign up for The Free Toaster Newsletter (www.thefreetoaster.com) to get our curated news at the intersection of consumer lending & marketing, published every Wednesday. And then come here on Fridays to get our hot takes on a select story (or two) from that edition.    ***** To support The Free Toaster Podcast, please visit our sponsors:   A word from our sponsor, Bulldog Media Group: Bulldog Media Group is a leading performance marketing company that specializes in online customer acquisition for clients in the financial services industry. Since 2000, they have focused on financial services digital marketing as their core niche.  https://www.bulldogmediagroup.com/   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=feb   A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com

    21 min
  7. MAR 19

    E043 - Carlos' Appearance on the LendAPI Podcast With Tim Li

    [Show notes reposted below from the LendAPI Podcast]   The Free Toaster Podcast is sponsored by: -Fintel Connect -Spinwheel -Bulldog Media Group ***** LendAPI Partner Podcast with Carlos Caro, Managing Partner & Founder of New Market Growth Guest: Carlos Caro   Host: Timothy Li   In this episode of the LendAPI Partner Podcast, host Timothy Li, Founder & CEO of LendAPI, sits down with Carlos Caro, Founder of New Market Growth, to discuss the complex and rapidly evolving landscape of consumer lending. Carlos shares his deep industry expertise, detailing how lenders can successfully navigate the challenges of listing on popular affiliate platforms, the critical importance of balancing lead quality with volume, and the significance of building a strong professional network. What You’ll Learn: The real challenge of getting listed on major platforms like LendingTree or Credit Karma, and why Carlos often has to turn down 85% of lenders who approach him for placement. Why striking a balance between acquiring a high volume of leads and ensuring those leads are of top quality is essential, especially as platforms prioritize customer welfare and competitive rates. The importance of "Market Fit" and understanding the specific requirements of each platform, tailoring your offerings to match traditional products like mortgages or personal loans. How embracing innovation—such as leveraging blockchain technology for new, high-reward credit cards—can help differentiate your products in a crowded market. Actionable strategies for success, including focusing on customer needs, attending industry events, collaborating with other businesses, and staying ahead of market trends and regulatory shifts. About New Market Growth New Market Growth is a specialized consulting firm that helps lenders connect with powerful affiliate marketing channels to drive customer acquisition. Founded by Carlos Caro, who brings a rich background in lending and marketing from his time working with major financial institutions, the firm assists lenders in navigating the highly competitive consumer finance space. They focus on bridging the gap between innovative lending products and key acquisition platforms, ensuring lenders can effectively reach and serve their target markets.

    45 min
  8. MAR 17

    E042 - Celebrity Fintech, Before Mr. Beast, Hosted By Alex Johnson (Reposted From Fintech Takes)

    REPOSTED FROM FINTECH TAKES. Alex's show notes below. I hope you enjoy!  -Carlos ***** Welcome back to Fintech Takes. I'm Alex Johnson, joined again by Carlos Caro (author of the Free Toaster newsletter and host of the Free Toaster podcast) to continue the conversation we started on Carlos’s podcast about MrBeast's acquisition of Step and what it means for the fintech ecosystem. This episode picks up where we left off, by looking to the past.  If you think you’ve found a new idea in financial services, you probably just haven’t done enough research yet. Celebrity fintech, especially fintech built for underserved consumers, is no exception.  In this Part 2 episode, Carlos and I explore three celebrity-backed fintech products from the 2010s era that failed in ways worth understanding for the present: The Kardashian Kard, Justin Bieber's BillMyParents prepaid card, and The Approved Card from Suze Orman. Across all three, similar questions keep popping up:  What happens when a celebrity brand collides with the realities of financial services economics?  How far can a celebrity brand take a product if the product itself doesn’t make sense for consumers?  How much does product-market fit matter if the fee structure feels exploitative?  And what can MrBeast learn from the celebrities who tried this before? Tune in for a tour through recent fintech history as we dust off a few forgotten celebrity card experiments from the sands of time, and wonder whether a celebrity brand can succeed in financial services without repeating the same mistakes. This episode is brought to you by Plaid.  Most lenders see the value of cash flow data. The hard part is getting started—and knowing what to do with it once you have it. Plaid makes it easy to access real-time cash flow and behavioral insights in seconds, through a familiar experience borrowers already trust. No heavy lift. No added friction. Learn more at www.plaid.com/ftt Sign up for Alex’s Fintech Takes newsletter for the latest insightful analysis on fintech trends, along with a heaping pile of pop culture references and copious footnotes. Every Monday and Thursday: https://workweek.com/brand/fintech-takes/ And for more exclusive insider content, don’t forget to check out my YouTube page. Follow Carlos Caro: LinkedIn: https://www.linkedin.com/in/the-carlos-caro/ Follow Alex Johnson:  YouTube: https://www.youtube.com/channel/UCJgfH47QEwbQmkQlz1V9rQA/videos LinkedIn: https://www.linkedin.com/in/alexhjohnson X: https://www.twitter.com/AlexH_Johnson

    57 min

About

Insights and interviews at the intersection of consumer lending, marketing, and technology. Hosted by Carlos Caro, co-founder at The Free Toaster and Managing Partner at New Market Growth, a growth agency for consumer lenders.

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