The Group Practice Exchange

The Group Practice Exchange
The Group Practice Exchange

I hope you find the podcast topics useful in growing and thriving your group practice. If you have a specific topic you would like me to discuss in an episode, I’d love for you to leave me a message at maureen@thegrouppracticeexchange.com. The goal of this podcast is to help practice owners learn ways to grow their practices. Hear about all the topics that related to group practice ownership. Hear other group practice owners talk about how they run their business. From start up to thriving, find useful information that’s sure to help you in your process of growing your group practice! Don’t miss an episode! Download The Group Practice Exchange Podcast on iTunes or Google Play.

  1. 6D AGO

    Episode 267 | How to Overcome Fear of Public Speaking as a Group Practice Owner with Linda Ugelow

    Does public speaking anxiety stop you from saying “yes” to opportunities to share your voice? As therapy group practice owners, many of us find ourselves being pulled toward leadership beyond the therapy room—whether that’s hosting retreats, teaching workshops, speaking at conferences, or simply leading internal trainings with more presence and ease.  But here’s the thing: public speaking anxiety is very real—and faking it till you make it doesn’t always work. In this episode, I’m joined by vocal and speaking confidence coach Linda Ugelow to dig into how to overcome fear of public speaking—not by pushing through it, but by healing what’s underneath it. Because visibility isn’t just about you—it’s about the mission and message of your therapy group practice reaching the people who need it most. Here’s what we’re covering: Why public speaking anxiety affects so many practice owners—even those used to talking all day in session The real reason “just practicing more” doesn’t solve it (and what to do instead) Grounded, practical public speaking anxiety tricks that actually work—like EFT, visualization, and body-based rituals How unresolved stories and inner critics fuel the public speaking anxiety—and how to rewire those beliefs Why public speaking is a powerful growth lever for your therapy group practice—and how to say yes to the mic with less dread If you’ve ever thought, “I should be doing more speaking, but I can’t get past the public speaking anxiety,” this one’s for you.   LINKS: Linda’s book: Delight in the Limelight Need extra support? Join The Exchange, a membership community just for group practice owners.  The Group Practice Exchange Programs + Courses The Accountability Equation™ Quiz The Accountability Equation Book Group Practice Forecasting Support GPT   CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE: Website Facebook Instagram LinkedIn   CONNECT WITH LINDA UGELOW: Website Facebook Instagram LinkedIn TikTok YouTube SPONSORS: TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!  GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!

    21 min
  2. APR 9

    Episode 266 | Mental Health Industry Trends in 2025: Private Equity Investment in Healthcare, Values Based Care, Mental Health Market Consolidation & More

    What’s really happening in the mental health industry—and how will it affect your practice in 2025? From the growing influence of private equity investment in healthcare to the rise of values based care, the mental health industry is changing rapidly. We're seeing a consolidation wave across the mental health market, paired with the adoption of new tech and reporting models that could impact everything from how you run your business to how you get paid. This episode is a must-listen for anyone who’s building (or hoping to protect) a sustainable, ethical, and independent group practice in a landscape that’s becoming increasingly complex. In this episode, I’ll walk you through: Why post-COVID demand is up, but your referrals might be slowing down—and how that connects to shifts in the mental health market What private equity investment in healthcare actually looks like behind the scenes (hint: it’s not just about big buyouts) How the shift toward values based care could impact your reimbursement rates and clinical workflow What AI and tech disruptions really mean for day-to-day operations in group practices—and why it’s closer than you think My personal strategies for staying visible, competitive, and value-aligned in a changing mental health industry As a group practice owner myself, I know how overwhelming it can feel to watch the mental health industry trends evolve so fast. But knowledge is power—and with the right tools, collaboration, and mindset, we can adapt and lead with intention. If you want deeper support, trainings, and community around navigating the changing mental health industry, come join us inside The Exchange membership. I’ve got you.   LINKS: Need extra support? Join The Exchange, a membership community just for group practice owners.  The Group Practice Exchange Programs + Courses The Accountability Equation™ Quiz The Accountability Equation Book Group Practice Forecasting Support GPT   CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE: Website Facebook Instagram LinkedIn   SPONSORS: TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!  GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!

    14 min
  3. MAR 26

    Episode 265 | The Future of Mental Health Technology: AI Tools for Therapists You Need to Know with Christine Li

    AI tools for therapists are changing the way we run our practices—from reducing admin work to improving efficiency in scheduling, billing, and even documentation.  If you’ve ever wondered how to use AI in your business, this episode is for you! I sat down with Christine Li, CEO of Mentaya, to talk about mental health technology and how AI is transforming group practices. Christine shares her predictions on where AI is headed, how it’s already streamlining daily operations, and what practice owners need to know about data privacy. We also discuss AI for therapist notes, automated billing, and the growing role of AI-driven client intake. In this episode, we cover: How AI tools for therapists are automating scheduling, billing, and documentation—so you can focus on client care The future of mental health technology and how it will shape group practice management AI for therapist notes: Can AI reduce documentation time and eliminate late-night note-taking? Data privacy concerns: How safe is mental health technology, and what should practice owners watch out for? Practical strategies for how to use AI in your business—even if you're tech-averse As AI continues to evolve, it’s becoming an essential tool for running a smoother, more profitable practice. Whether you’re excited or hesitant about the shift, staying informed is key. Tune in now to learn how to use AI in your business to work smarter, not harder.   LINKS: Need extra support? Join The Exchange, a membership community just for group practice owners.  The Group Practice Exchange Programs + Courses The Accountability Equation™ Quiz The Accountability Equation Book Group Practice Forecasting Support GPT   CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE: Website Facebook Instagram LinkedIn   CONNECT WITH CHRISTINE LI & MENTAYA: Try Mentaya for free with code TGPE Website Instagram     SPONSORS: TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!  GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!

    20 min
  4. MAR 12

    Episode 264 | Stop Doing It All! How to Grow a Therapy Practice by Building a Leadership Team

    Feeling overwhelmed trying to run your therapy business all on your own?  You’re not alone! Many group practice owners hit a point where managing everything—from clinical work to admin tasks—becomes unsustainable. That’s where building a leadership team comes in. If you want to know how to grow a therapy practice without burning out, this episode is for you! I’m diving into why building a leadership team is a game-changer for group practice owners. I’ll walk you through the practical steps to create an effective leadership structure, common challenges you might face (like letting go of control!), and how to empower your team to take ownership—so you can focus on growing a sustainable therapy business instead of being stuck in the day-to-day grind. Here’s what I cover: Why building a leadership team is essential if you want to scale your therapy business without working 24/7. How to delegate effectively without micromanaging—and what mistakes to avoid when learning how to grow a therapy practice. The biggest mindset shifts you need to make to step into a true leadership role in your therapy business. Practical strategies for turning clinicians into leaders (without overwhelming them) and successfully building a leadership team. How successful group practice owners use leadership structures to grow their therapy businesses sustainably. If you’ve been struggling to step back and let your team step up, this episode will give you the strategies and confidence to finally make it happen! Tune in now and learn how to grow a therapy practice by building a leadership team!   LINKS: Need extra support? Join The Exchange, a membership community just for group practice owners.  The Group Practice Exchange Programs + Courses The Accountability Equation™ Quiz The Accountability Equation Book Group Practice Forecasting Support GPT   CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE: Website Facebook Instagram LinkedIn SPONSORS: TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!  GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!

    13 min
  5. FEB 26

    Episode 263 | Building Client Trust Boosts Retention: How to Build Rapport with Clients and Keep Them Coming Back with Josh Satterlee

    Are you struggling with client retention in your group practice?  Here’s the truth—if you’re not prioritizing building client trust, your retention rates will suffer. In this episode, I sit down with Dr. Josh Satterlee, a chiropractor and founder of Trust Driven Care, to break down why building client trust in therapy practices is the key to long-term client relationships—and ultimately, a thriving business. We explore practical client retention techniques that help clients feel heard, valued, and engaged in their care. Dr. Josh shares his framework for building client trust, designed to improve communication and build rapport with clients in a way that boosts retention.  In this episode, we cover: Why building client trust is the foundation of strong retention—and how many practices unknowingly break it How to build rapport with clients using the PATCH framework (and why traditional empathy models fall short) The biggest mistakes therapists make when it comes to trust in therapy—and how to fix them Effective client retention techniques that go beyond session reminders to create deep, lasting relationships How small changes—like communication adjustments and technology integrations—can massively impact your bottom line Building client trust isn’t just a “feel-good” concept—it’s the backbone of a profitable, sustainable practice. If you’re ready to build rapport with clients, keep them engaged, and improve client retention techniques, this episode is for you. Hit play now to learn how to learn client retention techniques that work!   LINKS: Need extra support? Join The Exchange, a membership community just for group practice owners.  The Group Practice Exchange Programs + Courses The Accountability Equation™ Quiz The Accountability Equation Book Group Practice Forecasting Support GPT   CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE: Website Facebook Instagram LinkedIn   CONNECT WITH JOSHUA SATTERLEE: Website Instagram Facebook   SPONSORS: TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!  GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!

    25 min
  6. FEB 12

    Episode 262 | Are You Tracking the Right Metrics? How to Track KPIs for Scaling Therapy Group Practice

    Are you tracking the right KPIs, or are you just looking at numbers that don’t actually drive growth? If you’re a therapy group practice owner, knowing how to track KPIs effectively can mean the difference between a scaling therapy group practice, or feeling stuck in the day-to-day grind.  In this episode of The Group Practice Exchange Podcast, I dive into how to track KPIs that matter, avoid common tracking mistakes, and implement strategies to make data-driven decisions that lead to real growth. Too many therapy practice owners either track the wrong numbers, don’t track anything at all, or set vague goals that don’t move the business forward. That’s why great therapy practice management has to start with clear, actionable KPIs that support your practice’s long-term success. In this episode, I break down: How to track KPIs that actually improve decision-making and profitability. The biggest mistakes therapy group practice owners make when setting goals. How a simple system audit can uncover hidden inefficiencies in your practice. The SMART framework for setting KPIs that drive real business growth. Why a scaling therapy group practice starts with learning how to track KPIs that matter—not just session counts. Tracking KPIs isn’t just about numbers—it’s about how to improve conversion rates, make smarter business decisions, and set up your therapy group practice for long-term success. If you’re ready to get out of the guesswork and start running your therapy group practice like a data-driven business, this episode is for you!   LINKS: Need extra support? Join The Exchange, a membership community just for group practice owners.  The Accountability Equation Book The Group Practice Exchange Programs + Courses The Accountability Equation™ Quiz Group Practice Forecasting Support GPT   CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE: Website Facebook Instagram LinkedIn   SPONSORS: TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!  GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!

    12 min
  7. JAN 29

    Episode 261 | Wondering How to Get More Therapy Clients? How Mid-Size Practices Can Optimize Their Client Intake Process with Uriah Guilford

    Is your client intake process holding you back from getting more therapy clients? In this episode of The Group Practice Exchange Podcast, I’m diving into the all-important topic of how to get more therapy clients with my guest, Uriah Guilford from The Productive Therapist. We’re zeroing in on what’s often the biggest roadblock for practices: an inefficient client intake process. If therapy clients are struggling to book appointments or connect with your practice, this episode is for you. Uriah and I share strategies to simplify your client intake process, making it easier for clients to get started and for your team to deliver a seamless experience. We also discuss how optimizing your client intake process is not only how to get more therapy clients, but can lead to a more efficient admin team, happier therapists, and ultimately, a thriving practice. Here’s what you’ll learn in this episode: Why people drop off during the client intake process—and how to get more therapy clients by fixing this common issue. The dangers of overwhelming potential therapy clients with too many contact options and how to simplify for better results. How tracking metrics can transform your client intake process and help you make smarter decisions for your practice. How to leverage AI and other tools to streamline the client intake process and create a stress-free experience for therapy clients. Real-world lessons from Uriah’s “secret shopping” of other practices—discover what works (and what doesn’t) to improve your client intake process. Your client intake process is the foundation of how therapy clients first experience your practice. If it’s overly complicated or inefficient, you risk losing clients before they ever get through the door.  Uriah shares practical advice on how to get more therapy clients by ensuring your client intake process is streamlined, user-friendly, and designed to convert inquiries into scheduled appointments.   LINKS: Need extra support? Join The Exchange, a membership community just for group practice owners.  The Group Practice Exchange Programs + Courses The Accountability Equation™ Quiz The Accountability Equation Book Group Practice Forecasting Support GPT   CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE: Website Facebook Instagram LinkedIn   CONNECT WITH URIAH GUILFORD: Website Facebook Instagram Intake Accelerator - use the code TGPE25 to get 25% off!   SPONSORS: TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!  GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!

    26 min
  8. JAN 15

    Episode 260 | Therapist Court Prep: What to Say (And Not Say) When Testifying in Court with Tracy Masiello

    Ever had a therapist on your team get subpoenaed and panic?  As group practice owners, it’s not just about managing our own responsibilities—it’s also about supporting our therapists when they face daunting tasks like preparing to testify in court. In this episode, I sit down with Dr. Tracy Masiello to discuss how to help your team navigate the courtroom with confidence.  From therapist court prep to understanding what can a therapist say in court, Dr. Masiello shares strategies to ensure you and your team feel prepared and informed. Whether it’s preparing for a therapist testifying in child custody cases or helping therapists handle other legal scenarios, this episode provides a roadmap for practice owners who want to be proactive and supportive. Here’s what we cover: The ultimate therapist court prep guide for group practice owners—how to help your team review case files and clinical notes effectively. Common pitfalls therapists face when preparing to testify in court and how you, as the owner, can help them avoid over-explaining or veering into personal opinions. Building confidence in your therapists: Tips for coaching them to stay composed under pressure while testifying in court as a witness. What every group practice owner needs to know about what can a therapist say in court to stay within ethical and professional boundaries. Proactive steps you can take to help your therapist preparing to testify in court, from training to understanding the differences between direct and cross-examinations. Supporting your therapist court prep doesn’t have to feel overwhelming. With Dr. Masiello’s expert advice, you’ll have the tools to help your team approach court testimony with clarity and confidence.   LINKS: Need extra support? Join The Exchange, a membership community just for group practice owners.  The Group Practice Exchange Programs + Courses The Accountability Equation™ Quiz The Accountability Equation Book Group Practice Forecasting Support GPT Episode 232 | Navigating Subpoenas and Testimony in Mental Health Care with Tracy Masiello   CONNECT WITH MAUREEN WERRBACH & THE GROUP PRACTICE EXCHANGE: Website Facebook Instagram LinkedIn   CONNECT WITH DR. TRACY MASIELLO: Website Instagram Resolution Academy Facebook Reaching Resolution Facebook SPONSORS: TherapyNotes: An EHR software that helps behavioral health professionals manage their practice with confidence and efficiency. Go to therapynotes.com/r/thegrouppracticeexchange for two free months!  GreenOak Accounting: An accounting firm that specializes in working with group practices. Mention TGPE to get $100 off your first month!

    25 min
4.7
out of 5
86 Ratings

About

I hope you find the podcast topics useful in growing and thriving your group practice. If you have a specific topic you would like me to discuss in an episode, I’d love for you to leave me a message at maureen@thegrouppracticeexchange.com. The goal of this podcast is to help practice owners learn ways to grow their practices. Hear about all the topics that related to group practice ownership. Hear other group practice owners talk about how they run their business. From start up to thriving, find useful information that’s sure to help you in your process of growing your group practice! Don’t miss an episode! Download The Group Practice Exchange Podcast on iTunes or Google Play.

You Might Also Like

To listen to explicit episodes, sign in.

Stay up to date with this show

Sign in or sign up to follow shows, save episodes, and get the latest updates.

Select a country or region

Africa, Middle East, and India

Asia Pacific

Europe

Latin America and the Caribbean

The United States and Canada