115 episodes

On this podcast, we speak with thought leaders from the attractions industry about the importance of 'Guest Experience', including advice and strategies on how to grow your business by putting the guest first.

The Guest Experience Show ROLLER

    • Business
    • 5.0 • 5 Ratings

On this podcast, we speak with thought leaders from the attractions industry about the importance of 'Guest Experience', including advice and strategies on how to grow your business by putting the guest first.

    • video
    The role of redemption prizes in the guest experience (Bryn Netz - Sureshot Redemption)

    The role of redemption prizes in the guest experience (Bryn Netz - Sureshot Redemption)

    Bryn Netz is Sales Manager for Sureshot Redemption, a firm providing prizes and merchandise to family entertainment centers. In this interview, Bryn talks about what goes into a successful redemption counter and shares several examples from his years of experience.

    • 32 min
    • video
    Unreasonable Hospitality (Will Guidara)

    Unreasonable Hospitality (Will Guidara)

    Will Guidara is the founder of Thank You, a hospitality company that develops world-class destinations and helps leaders across industries transform their approach to customer service. He is also the former co-owner of Eleven Madison Park, which in 2017 was ranked the #1 restaurant in the world. In this interview, Will shares insights from his new book, Unreasonable Hospitality, where he shares the importance of taking ordinary transactions and turning them into memorable experiences.

    • 32 min
    • video
    Behavioral changes in guests and employees (Alyse Sklover - ROLLER)

    Behavioral changes in guests and employees (Alyse Sklover - ROLLER)

    Alyse Sklover is the Senior Events Manager for ROLLER, having joined the team in early 2023. In this interview, Alyse shares lessons learned over the course of her career, as she has seen the industry from the lens of an operator, supplier, and association.

    • 32 min
    • video
    Turning guests into walking billboards (Jenna Boyo - Planet Lazer Kelowna)

    Turning guests into walking billboards (Jenna Boyo - Planet Lazer Kelowna)

    Jenna Boyo is the CEO of Planet Lazer in Kelowna, British Columbia. In this interview, Jenna shares how Planet Lazer has evolved in the nearly 20 years since she purchased the venue, and how she delivers a superior guest experience.

    • 32 min
    • video
    Engaging the community to create advocacy (Bryan Sklover - Savannah Ghost Pirates)

    Engaging the community to create advocacy (Bryan Sklover - Savannah Ghost Pirates)

    Bryan Sklover is the Director of Community Relations and Game Presentation for the Savannah Ghost Pirates, a professional minor league ice hockey team in the ECHL, whose inaugural season ended in April 2023. In this interview, Bryan talks about how the city of Savannah has embraced the team, despite skeptics who say that hockey isn’t popular in the southern United States.

    • 33 min
    • video
    Removing friction from vacation rentals (Phil Bernardo - Roseus Hospitality)

    Removing friction from vacation rentals (Phil Bernardo - Roseus Hospitality)

    Phil Bernardo is the CEO of Roseus Hospitality, a short-term rental management company based in Orlando, FL. In this interview, Phil talks about the challenges facing the short-term rental industry that Roseus aims to solve.

    • 33 min

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