The "How we do small things" Podcast

Joe
  • 5.0 (6)
  • MANAGEMENT

All things hospitality, most things Countryside.True hospitality is about making big impacts from small actions. This podcast explores the world of service to others, hospitality, private clubs and everything big and small that makes serving others special and meaningful. Memorable experiences are created in the details, the small things….because “How we do small things is how we do all things”…What small thing did you see, experience or do recently that made a big impact??

  1. 4D AGO

    Episode 21 - We "Mayde" it!!!

    What was it like the first season back in the clubhouse? That's the discussion on the table in this episode with Scott, Chef Jay and Joe. Yes....We made it. Season started in July with members over the top excited to get back into the club and experience what they've waited two years for - an extra long year but overall it was incredibly successful. Members were patient - nearly everything was well supported and the team was able to pivot as the activity grew and we figured out how the club and the new spaces were being utilized.  We shared some insider details and "things we'd recommend" if you're about to open a new facility...Buckle up and tune in for this one...and of course, we finish up with with a small thing that made a big impact.

    50 min

  2. 6D AGO

    Episode 21 - 40 Years of Marketing and Communications

    Three questions... 1. How has marketing and communications changed in 40 years? 2. How has communications at Countryside changed in 20 years? 3. How do you continue growing  a 20 year solid foundation of communications? Mary Groesser, Countryside's Director of Communication for the past 20 years reflects on you her 40 year career in the marketing, advertising and graphic design industry - you won't believe how far things have come in a relatively short time. Ironic how Mary is finishing up her career the same year Countryside is celebrating its 40th anniversary. Half of her career was spent at Countryside growing our communications department into what it is today - best in class!  How do we plan to keep it best in class?? Sarah Nadal....Our new Director of Communications. Hand selected by Mary for her unique background, eye for detail and incredible perspective in how she is able to see what needs to be communicated and understood from the Member's perspective. She's got big shoes to fill but is more than up to the challenge and already taking things to the next level.  This is a cool episode not only because of these two ladies being powerhouses in the communication field, but also because it's not often you're able to sit down with a long term retiring team member and the incoming team member to discuss their areas of expertise and how the "torch is being passed"... Enjoy this one - tons of wisdom and remember...."How we do small things is how we do ALL things"..

    1h 6m

  3. APR 13

    Episode 20 - March Madness in Golf Operations

    Another busy month. Another month of record golf rounds. We chat all things golf with our golf ops leadership. We're finishing up our first season back in the club and as expected activity was an all time high. The team discusses the ingredients that led to a successful year and high member satisfaction. We also discuss culture, expectations and how empowerment means the most in tough situations....and of course, we share some small stuff...

    1h 16m

  4. MAR 11

    Episode 19 - February 2026 Recap with Scott, Jay, Mike & Joe

    In this episode we talk about all kinds of stuff....We recap February, the shortest / longest month of the year. We share some very impressive, almost unbelievable stats...listen closely to learn how many range balls get hit at Countryside...It's alot of balls.... And our historical averages across all departments have been shattered...The team is setting records everyday and doing it with pride and grace.  Overall we discuss all kinds of topics as is usual in our monthly recaps... Like, subscribed, share and enjoy!

    1h 6m

  5. FEB 26

    Episode 18 - Membership Marketing w/ Melissa Hansen

    Melissa Hansen is the Director of Marketing and Membership at the Olde Cypress in Napes, FL. Throughout her 15+ career in the South Florida Club scene she's become the expert and trendsetter in all things that make joining a club a special experience. She knows how to turn first impressions into life-long members and keep those members deeply engaged and connected in the club.  We talk about all things membership and marketing related - she shares some WOW stories, discusses how to use social media to better understand your member's lives away from the club, branding and a recent club visit that really impressed her and why it's important to have your marketing "tool box". We also dip into AI do's and dont's and why you should be embracing it for efficiency and creativity.  And of course, it wouldn't be an episode of "How we do small things" if our guest doesn't share a small thing that made a big impact.  Enjoy this one, it's full of good stuff.

    44 min

  6. FEB 3

    Episode 17 - January recap & Food and Beverage Insanity

    This one is for all of our F&B peers in the business and for club members (and really anyone who visits restaurants) this time of year in south Florida... To our peers - you are not alone! We are all knee deep in the toughest part of the season...but it's also the most rewarding part. February is often referred to the longest - shortest month. Covers are off the charts, team members are getting tired and members all over south Florida are enjoying the experiences we all strive to provide no matter how chaotic it seems. We talk about all kinds of things in this episode from reservations and walkins to what happens when 200 people show up for dinner at the same time...and of course we share some really cool small things that made BIG impacts.  Enjoy!

    1h 10m

  7. JAN 27

    Episode 16 - All things FLCMAA with Kelly Grabowsky

    Kelly Grabowsky brings a unique perspective as the new Managing Director for the Florida Chapter CMAA. As a Johnson and Wales Culinary graduate, her career has led her through some unique transitions that have given her a different perspective on the club industry. From Executive Chef to General Manager and now Managing Director. She's a leader who understands our industry from various roles and has always led from a place of empathy, compassion and clarity. She's a heart led leader who has big has a BIG vision for our chapter.  This is episode was a treat and it's full of inspiration and excitement as Kelly shares some insights to what our chapter is focused on and how your involvement directly translates to the member experience at your club.

    1h 2m

  8. JAN 19

    Episode 15 - Leadership Truths w/ Billy Sparacio of True Victory Consulting

    What does the hospitality have in common with high school athletics? Quite a bit. Especially leadership and the responsibility that comes along with it. Billy Sparacio is the founder of True Victory Consulting and the former Athletic Director of First Baptist Academy where he took a non-existent athletic program and built it into something truly special, changing lives along the way to a state football championship in 2022. Over his 3+ decades of coaching athletics he's gained the leadership experience that changes and develops individuals, teams, and businesses beyond what they think they are capable of. True Victory Consulting aims to do just that, leading others to reach their full potential. Billy shares leadership concepts from the athletic world, that all apply in the business world and the correlation to the club and hospitality industry is eye opening.  During this powerful 90 minutes we talk about: The concept of "Both-And"  The importance of gratitude and leading with love Defining YOUR version of success  Building trust as you cast your leadership vision How wins come and go and how your leadership is developing others and your team beyond the game...(or the special event)  Instilling a sense of value in others and how leadership is helping everyone see the bigger picture of what they're apart of How do you lead through seasonality i.e. the football season and what we refer to in the club business as "peak season" This episode was truly a treat and if you're looking for some inspiration personally or for your team - reach out to Billy and True Victory Consulting. He works with groups and businesses of all types. Whether it's on the football field or in the clubhouse, a Team is simply a group of people working together to achieve a common goal to the best of their ability. Leadership is the vision and the glue and Billy is one of the best. https://www.truevictoryconsulting.com/

    1h 41m
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About

All things hospitality, most things Countryside.True hospitality is about making big impacts from small actions. This podcast explores the world of service to others, hospitality, private clubs and everything big and small that makes serving others special and meaningful. Memorable experiences are created in the details, the small things….because “How we do small things is how we do all things”…What small thing did you see, experience or do recently that made a big impact??

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