The Institute’s Leading Edge Podcast

institutesleadingedgepodcast

The Institute’s Leading Edge Podcast is where forward-thinking Automotive Service and Repair Shop Owners come to sharpen their skills, expand their knowledge, and gain an edge in today’s competitive market. Hosted by The Institute’s team of seasoned consultants and leaders with decades of real-world experience, you’ll get direct, actionable advice tailored to the unique challenges of running and growing an auto repair business. Each episode feels like a one-on-one coaching session. Whether it’s improving profitability, building stronger leadership skills, mastering marketing, developing your team, or planning for long-term success, you’ll find strategies you can implement right away. Have a question about your shop? Send it in, and we’ll answer it on the show.

  1. 183 - Multi-Shop Growth Done Right: Integrity Driven Choices Build Long Term Trust

    12/30/2025

    183 - Multi-Shop Growth Done Right: Integrity Driven Choices Build Long Term Trust

    183 - Multi-Shop Growth Done Right, Integrity Driven Choices Build Long Term Trust December 11, 2025 - 01:10:46   Show Summary: A San Diego shop owner shares how he grew from technician to three-location operator. He explains why scaling requires new leadership skills, written processes, and empowered managers. The episode covers a simple referral program, the importance of knowing your numbers, and lessons from buying additional shops. It also highlights integrity driven customer service decisions that build long term trust. The conversation closes with a call for more industry collaboration and a major Boys & Girls Club fundraiser.   Host(s): Jimmy Lea, VP of Business Development   Guest(s): John Eppstein, Owner of John's Automotive Care Show Highlights: [00:00:00] – A long-time shop friendship sets up a growth conversation. [00:04:20] – Multi-shop ownership requires a completely different skill set. [00:10:30]  – Early hands-on learning built confidence and work ethic. [00:18:40] – Bad leadership lessons shaped a customer-first mindset. [00:26:10] – More space forced real marketing and operational discipline. [00:33:40] – Referral cards drive trust and repeatable customer growth. [00:43:30] – Acquisitions revealed admin gaps and hidden costs. [00:55:10]  – Processes must live on paper, not in memory. [01:04:40] – Integrity decisions create lifelong customers and loyal teams. [01:12:30] – Industry collaboration improves pricing, quality, and reputation. In every business journey, there are defining moments or challenges that build resilience and milestones that fuel growth. We’d love to hear about yours! What lessons, breakthroughs, or pivotal experiences have shaped your path in the automotive industry? Share your story with us at info@wearetheinstitute.com, and you might be featured in an upcoming episode.   Don’t miss exclusive insights, expert takeaways, and real talk you won’t hear anywhere else. Hit Subscribe, drop a comment, and share it with someone who needs to hear this!   Links & Resources:  Want to learn more? Click Here Want a complimentary business health report? Click Here See The Institute's events list: Click Here Want access to our online classes? Click Here ________________________________________ Episode Transcript Disclaimer This transcript was generated using artificial intelligence and may contain errors. If you notice any inaccuracies, please contact us at marketing@wearetheinstitute.com.   Episode Transcript: John Eppstein ep183 Jimmy Lea: Hey guys. Jimmy Lee here with the Institute for Automotive Business Excellence, and you are listening to the Leading Edge podcast. My guest today is John Epstein from John's Automotive Care down in San Diego, California. I have had the distinct honor and pleasure of knowing John for a very long time. Jimmy Lea: Many moons. I've watched John grow his business over the years, which I'm very excited for us to be able to have a conversation about even had the deluxe pleasure of spending the night at his house once upon a time when a good buddy was getting married down there in San Diego. Do you remember that, John? Jimmy Lea: Absolutely. Oh my gosh. The hotels were $600 a night and lucky for me, John did not charge me nearly that much. Right John Eppstein: Close, but not quite close, Jimmy Lea: but not quite. John so thank you for joining me here, this conversation for us today. Thank you. I appreciate you being here, brother. John Eppstein: Absolutely. I always love chatting with you and if I can help the industry out I'm all for it. Jimmy Lea: And that's what the institute's all about, is us locking arms together as an industry Jimmy Lea: To build a better business, a better life, and a better industry. We focus on you and your business because by focusing on you and your business, it provides your business a better life and not just for you, John, for your employees. Jimmy Lea: Absolutely. And technicians. And not just for your employees and your technicians. Yeah. Also to their families. Their families your significant others, their significant others, their children, your children. Everyone is benefiting from us having a better business and a better life. And because we've locked arms as an industry, we have a better industry as well. Jimmy Lea: And full disclosure, John Epstein used to be with RLO BLI back in the day. Back in the day. Yep. In fact, I think that's when I first met you, John. I was with Auto Vitals way back then. Yep. And we met down in San Antonio. Yep. At the the big BLI annual meeting, I think that it was. John Eppstein: Yep. Absolutely. John Eppstein: Yeah. The Bottom Line Impact Group was a big part of my business for a very long time, and it brought me from the not so bright technician pretending to be a shop owner, to actually becoming a shop owner. Jimmy Lea: Oh, it's true. You don't know what you don't know. And once you get with a coach, there's so much more. Jimmy Lea: One, as you learn that there's so much more you don't know. Yeah, absolutely. Such a process. I love it. Yeah, I love that. We can work together on that. And full disclosure, John is not with the institute currently as a coaching and training. He was with RLO and the institute by RLO. What are you doing these days, John? John Eppstein: We're just working on our business. I've got doing some stuff as a multi shop, we are trying to I mentioned that I was a technician and a good one, and that it wasn't a great. Shop owner. And then I turn into a pretty good shop owner, and now I got three shops and now I'm having to figure out how to become a multi shop owner, which is very different. John Eppstein: Oh, so different. Jimmy Lea: Yeah. So you, you are taking all these years of training that you have accumulated all this wealth of knowledge and information and now you're disseminating it out to all of your other shops, which is just such an awesome experience for you to be able to do that. And a multiple shop operator, this is like, Luke Underwood talks about going from a three bay shop to his now 10 bay shop, right? Jimmy Lea: It's different business. Oh, absolutely. It's a different skillset. Yes. And for you to go from one shop to multiple shops, it's a different skillset. John Eppstein: Yes. Yeah. Abs absolutely. And it's fixing cars is one thing. Taking care of your customers is another. It really is. And that's, there's a lot of great technicians out there that can take care of somebody's car, but they're not so good taking care of the customer. John Eppstein: Yeah. And but Jimmy Lea: not only are we taking care of our customers, John, we also are taking care of our people. Absolutely. Our people are our biggest asset and we definitely gotta take care of 'em. So I wanna reel this back a little bit here, John. I have the distinct pleasure of visiting your half a shop. Jimmy Lea: Yeah. And we call it a half a shop. 'cause it, it is literally what, a hundred yards from your current shop that you have there in San John Eppstein: It's one block away. Literally. Jimmy Lea: Yeah. One block away. It's a two. Is it two bays or one bay? John Eppstein: There's really no bays 'cause everything's outside. But we have four lifts outside, 'cause in, in San Diego we have horrific weather. John Eppstein: Currently it's December, whatever, and it's 80 degrees. So I'm not sure how we've survived this week 'cause it's so hot, but so hot. Jimmy Lea: Yeah. You fluctuate between, what, 72 and 80? John Eppstein: Yeah. Give or take a little. We're able to work outside and, down here. The building, it's a weird setup but it worked really long. John Eppstein: It's Jimmy Lea: a weird setup and if anybody ever gets an opportunity, if you're in San Diego and you get the distinct pleasure of stopping by John's shop, ask him to point and just walk down there to look at the old shop the way where it is down there. How did you find it? How did you get started Here you are a technician. Jimmy Lea: What's that story look like for you getting started, John? John Eppstein: Let's see, when I was born, all right, I won't go with that. I won't go with that version. Jimmy Lea: You were born with a wrench in your hand. Is that where you're John Eppstein: going? It's funny that you ask so my dad was a professional engineer that worked for General Dynamics and his job, he was a rocket scientist, and I can say that it's just, it is what it is. John Eppstein: One of, one of the things he worked on was the first man spaceship that went to the moon. He worked on F 14 fighters and cool stuff like that, but he was very mechanical minded and so I naturally became, I was just, I was born with the mechanical sense in me and it interested me. I would help 'em fix cars. John Eppstein: When I said I'd help 'em fix cars, I would hold the flashlight and we would always get in the argument over. I can't see. I would respond with I can, and of course he was the one working on the car, so it was probably more important that he could see. But so that's how I got started. And I bought a car that was a piece of junk 69 Cougar 3 51 Cleveland. John Eppstein: It went really fast until it blew up. And my dad had a friend that worked at a gas station and he called up Roy. He said, Hey Roy, can you help John put an engine in his car? So we towed it up it's outside of San Diego, up in the mountains. So we towed it up there and Roy walks me over to his little toolbox and he says, have at it. John Eppstein: Let me know what you need. I'm like, cool, so I went out and I ripped the engine out and every once in a while I'd have a question and I'd be like, Hey, what I do here? And he'd tell me. And so off I went. And three days later, the new engine's in, it's running. I drive off down the road. Two days later, the owner of the gas station calls and says, Hey, you want a job pump and gas? John Eppstein: And I'm like. Ri

    1h 11m
  2. 12/26/2025

    182 - Cybersecurity for Auto Shops: Simple Fixes to Avoid Costly Breaches

    182 - Cybersecurity for Auto Shops: Simple Fixes to Avoid Costly Breaches November 11, 2025 - 00:53:59   Show Summary: Cybersecurity expert Dan Anthony explains why auto shops are common targets and how simple changes can dramatically reduce risk. He outlines key problem areas including weak payment security, shared logins, and flat networks that expose the entire business during a breach. Dan shares practical, low cost solutions such as separate user accounts, password managers, and isolating payment systems on their own network. The discussion also covers safer multi factor authentication, spotting phishing attempts with quick verification calls, and training teams through short, consistent reminders. The episode closes with clear guidance on backups, stressing the importance of testing them, storing them offsite, and keeping them encrypted.   Host(s): Jimmy Lea, VP of Business Development   Guest(s): Dan Anthony, Cyber Security Expert   Show Highlights: [00:01:21] – Weak payment security practices and shared logins are two red flags. [00:07:10] – Keep card machines and payment systems on a separate network to reduce PCI risk during a breach. [00:09:14] – Use a second router to segment payment or business critical traffic. [00:12:45] – You don’t have to be perfect. Just be harder to hit than the easiest target. [00:16:00] – Internet connected tools like cameras often create openings by requiring firewall access. [00:18:02] – Split Wi-Fi into corporate and guest networks to keep personal devices off business systems. [00:28:00] – Separate accounts, password manager, and a dedicated payment network. [00:33:09] – MFA helps, but app or hardware based options beat text codes for security. [00:36:21] – Best phishing defense is trusting your gut and make the quick verification phone call. [00:45:00] – Backups only matter if you test them, store them offsite, and encrypt the drive. In every business journey, there are defining moments or challenges that build resilience and milestones that fuel growth. We’d love to hear about yours! What lessons, breakthroughs, or pivotal experiences have shaped your path in the automotive industry? Share your story with us at info@wearetheinstitute.com, and you might be featured in an upcoming episode.   Don’t miss exclusive insights, expert takeaways, and real talk you won’t hear anywhere else. Hit Subscribe, drop a comment, and share it with someone who needs to hear this!   Links & Resources:  Want to learn more? Click Here Want a complimentary business health report? Click Here See The Institute's events list: Click Here Want access to our online classes? Click Here ________________________________________ Episode Transcript Disclaimer This transcript was generated using artificial intelligence and may contain errors. If you notice any inaccuracies, please contact us at marketing@wearetheinstitute.com.   Episode Transcript: Jimmy Lea: Hello, friend. This is Jimmy Lee with the Institute for Automotive Business Excellence, and you are listening to the Leading Edge podcast. My guest today is Dan Anthony, and he is a expert in the realm and in the world of cybersecurity. So why would we have Anthony on with us today? Oh, that's a really good question. Jimmy Lea: To get into that information and to get into this, I, I welcome Dan. Dan, welcome. How are you, brother? Dan Anthony: I'm doing great. Thanks for having me on today, Jimmy. Jimmy Lea: Hey, you're welcome. So, hey, uh, cybersecurity. It, it's a, it's a big thing. It is something that's important and, and it seems like it never is getting the attention it needs until the world's coming to an end, right? Jimmy Lea: It's true. Yep. Always, always. The way we all, we all get a new computer and we plug it in and it's like, oh, yeah, yeah, here we go, and everything's fine. And then it's not. Dan Anthony: Until it's not. Yes. Jimmy Lea: Yeah. Hey, hey. What, what is a, um, a, a typical small business cybersecurity red flag that you see or that you notice as you go around and visit small businesses? Jimmy Lea: What's one of those red flags that's just so omnipresent? You can feel it when you walk in? Dan Anthony: There's, there, there's probably two. I would, I would kick it off with. Okay. Uh, the first I don't see as prevalent. Uh, it's not as prevalent as it used to be, but there, uh, even five years ago, I would walk into any mom and pop shop and I would go and I would tap my debit card. Dan Anthony: Uh, not tap it or I, you'd insert it. Right. And the idea with PCI compliance, right, is that you would insert it so it would read the chip. Yes. And then you would enter your pin. Right. But you know, there were a lot of cases where I would just go insert it. And, uh, the, the pin, right? Never asked for the pin. Dan Anthony: And I, I loved just throwing that at a lot of these mom and pop shops and I would say, oh, yeah, you're, uh, skipping the chip and pin. And they would just say, oh, yeah, we, you know, we didn't want to pay the extra, you know, we didn't have the extra funds, time, whatever in place to add that extra piece of the pin. Dan Anthony: And I, I would just kind of throw that out and say, you know, if there's a hack that comes through your shop. Visa won't cover you. Shut up. That's, that's A PCI, right? That's a PCI component. PCI compliance issue. Yeah. Right. So it used to be that if there was any fraud involved, visa, MasterCard, whoever they would, they would just show up and they would just say, oh, okay. Dan Anthony: Yeah, we'll, we'll cover all, all the fraudulent charges. We'll charges, we'll refund it. And they would make everything right. But they got tired of paying all of that. Yeah. And so with the PCI rules that that was one of the. Big things I started noticing a few years ago and so I, I'd just kind of throw it out there and just say, oh yeah, you guys are skipping that. Dan Anthony: Alright. Oh yeah, it was extra. Yeah, go ahead to to, to my Jimmy Lea: ignorance. I thought that when that happened and I would put in my debit card, I thought if it didn't ask for my pin, it was just running it as credit. Dan Anthony: Right. So there, there are times where it could just be running it as credit, but if, yeah, again, if it is running it as debit, that's, yeah. Dan Anthony: There, there's a lot of nuance in there. And yeah. If you're a small business owner, is this right? Is this a Jimmy Lea: huge, is it a huge amount that, that you've gotta sign up for with this pin code? Dan Anthony: Uh, it's, it's just an extra fee, if I recall correctly at the time when I looked into it a few years back. Jimmy Lea: Yeah. Dan Anthony: Uh, it, it was a percentage, right? Dan Anthony: It was just an additional percentage. Oh. That the payment processors were taken. So instead of three and a half percent on a, on a credit, right? Or, or, or a little less, I think it was on debits as well. It, right. They just bumped it up. It adds up. Right. It really, it, it adds up over time really quick. Jimmy Lea: It, it really does, especially if you consider the automotive industry where our average repair order is anywhere from 500 bucks to 1500 bucks. Jimmy Lea: So on a, on a larger, on a larger bill, when you're talking about 3% of a $5,000. Yeah. I had to insert, I had to put a new shock struts, a water pump, a, a radiator. If $5,000 at 3%, it starts, you Dan Anthony: know, Jimmy Lea: that's, yeah. That starts adding up really fast. And that's why a lot of shops will run it as a debit because the fees are less and it's a direct transfer. Jimmy Lea: Uh, even they're getting into now, uh, doing ACHs with banks. Dan Anthony: Yes. Jimmy Lea: And, and with, um, automotive repair. Yeah. Um, so that, that's interesting. So making sure that was number one. That was number one. Making sure you have the, the pin activated for your, for your chips. Dan Anthony: Yeah. When, when you're getting that chip going, yeah. Dan Anthony: They, they go together for a reason. Uh, and then the second thing, uh, that I see, especially in a lot of small automotive shops is that there is just one person. Uh, or one, I should say, one user account. When I, when I'm standing there at the front desk talking to whoever's at the front desk, they'll work on it for a second. Dan Anthony: They'll say, okay, let me go check something. And they'll, they'll walk away and then someone else will come in and they'll start working on the same machine. And that's, that's one thing that just makes my, it, it just makes me a little fuzzy, right? Gets me a little nick Cage twitchy. When I watch that, I just go, how do you know who did what? Jimmy Lea: Yeah. How do, where's the fingernails? On the chalkboard? That's what I'm hearing. Yeah. Yeah. How dare you? Dan Anthony: Yeah. You just don't have a, and it's, it's not that I'm particularly worried that, oh, you know, this person's gonna come change something on my account. Right. It's just being able, it's just being able to have accountability. Dan Anthony: Right? Yeah. Of who made what changes, of who did what, and if there was an accident is where my brain goes. I wanna, you know, I wanna blame things on, on accidents, not maliciousness usually. Yeah. But Right. That's, that is one of the big things I see where it's just kind of a free for all and it's, it's, everybody doesn't have their own account. Dan Anthony: And if you don't have an account on that Windows machine that that's at the front, I, it makes my brain kind of go. Are there any machines in here that you have your own account on? Is there any separation of, you know, who does what and how do you know if somebody adds an extra zero or forgets an extra zero? Dan Anthony: Oh my gosh. When they're, when they're invoicing. Well, Jimmy Lea: Dan, this is absolutely fascinating. We're talking about this, I mean, this is cybersecurity. You're not even t

    54 min
  3. 12/22/2025

    181- Tech at a dealership to owning two shops. William Bowe Shares his journey to ownership.

    181 -Tech at a dealership to owning two shops. William Bowe Shares his journey to ownership. December 09, 2025 - 00:32:16   Show Summary: William Bowe shares how he went from tinkering with his grandfather to earning his Red Seal and owning two shops in Canada: Bruno Automotive and CG Motorsports. He walks through buying a business during COVID, learning cash flow the hard way, and working two jobs to keep things stable. William explains his growth strategy: build a repeatable service model, then adapt it to different vehicle brands and customer bases by location. He also highlights why restoration work often comes down to emotion, and why understanding customer motivation matters. He closes by calling for a better public perception of the automotive industry as trusted problem-solvers.   Host(s): Jimmy Lea, VP of Business Development   Guest(s): William Bowe, CG Motorsports / Bruno Automotive Show Highlights: [00:01:26] – William shares how working on cars with his grandfather sparked his interest in the automotive trade. [00:02:26]  – He describes moving from tire shops into European dealerships and earning his Red Seal early. [00:03:23]  – COVID forced a career crossroads between dealership life and independent shop ownership. [00:04:13] – Buying a shop during the pandemic meant learning business ownership under intense pressure. [00:06:12] – William explains why he worked two jobs for years to stabilize cash flow and reduce risk. [00:09:24] – A gradual ownership transition at CG Motorsports created a smoother path to full control. [00:14:12] – His advice for expansion centers on mastering one business model before scaling it. [00:15:07] – He breaks down how the same service model supports different brands and customer bases. [00:18:24] – A personal restoration project shows how emotion often outweighs logic in classic cars. [00:27:27] – William shares his wish to improve public trust and perception of the automotive industry.   In every business journey, there are defining moments or challenges that build resilience and milestones that fuel growth. We’d love to hear about yours! What lessons, breakthroughs, or pivotal experiences have shaped your path in the automotive industry? Share your story with us at info@wearetheinstitute.com, and you might be featured in an upcoming episode.   Don’t miss exclusive insights, expert takeaways, and real talk you won’t hear anywhere else. Hit Subscribe, drop a comment, and share it with someone who needs to hear this!   Links & Resources:  Want to learn more? Click Here Want a complimentary business health report? Click Here See The Institute's events list: Click Here Want access to our online classes? Click Here ________________________________________ Episode Transcript Disclaimer This transcript was generated using artificial intelligence and may contain errors. If you notice any inaccuracies, please contact us at marketing@wearetheinstitute.com.   Episode Transcript: Jimmy Lea Hello, friends. This is Jimmy Lee with the Institute for Automotive Business Excellence, and you are listening to the Leading Edge podcast. My guest today is William, and he is the owner of Bruno Automotive as well as KG Motorsports. Both up in Canada. William, how are you, brother? William Bowe Good, thanks. Yeah, just super busy in the time of year. It is, but. Yeah. Doing well. Jimmy Lea Yeah. I really appreciate you carving out some time. I know you are in heavy entire season right now. Your shop's up in Vancouver, Canada. William Bowe Yeah. I mean, not so much tires for our clientele, but definitely lots of fluid services right now, a lot of winter inspections for road trips up to the ski mountains, that kind of thing. But, yeah, we're deep in the thick of it. Jimmy Lea Yeah. My son is a big, big mountain biker, and he is just jonesing for me to take him up to Whistler. William Bowe Oh. Right on. Yeah, yeah. Which is a great place for that. I mean, also with the skiing and whatnot, but, Yeah. Jimmy Lea Know mountain biking. William Bowe Yeah, exactly. Jimmy Lea I'm like, oh, you lazy bum. All you want to do is the downhill stuff. Yeah, that's the good stuff, dad. Oh. Okay. Yes. William Bowe Of course, of course. Jimmy Lea That's good, that's good. Well, William, I'm excited to to find out about you and about your history and how you got into the automotive business. Take us all back to where it is that you started in the automotive industry. William Bowe Yeah. So, I mean, I'll be honest, I never actually had any dreams of being in the automotive industry as a kid. I actually wanted to be in the police force. But, you know, there's this. I got my first car. I was tinkering on it with my grandfather and his, you know, one car, garage, basement kind of set up. William Bowe Yeah. Back in the, grade ten or grade nine when I started. And it was just basic stuff I want to tinker on. Oh, I want to get different headlight bulbs. I want to do different wheels and stuff like that. And he being an old hot runner himself, he kind of showed me what he could show me. But I mean, the cars that he worked on, the last, newest one was like a 1975. William Bowe Right? So, I mean, my first car being like a 2000 Acura, was a bit of his wheelhouse, but you definitely taught me what you could. And I kind of just got really intrigued with learning more and learning more, and, and life kind of hit. And after high school, you kind of faced the decision to lock myself down to school or do I try and go and make some money? William Bowe And, I realized you could you can make decent money, being a technician. And I liked what I was doing, you know, tinkering. So when I turned into a career, police try to. And, yeah, it started off in tire shops and, you know, worked my way up. And then I got my first real gig at a dealership that was specialized in German performance here in Vancouver, right when I was a first year. William Bowe Yeah. And then from there, I spent some time in a couple other European dealerships and, I was Red seal in my early 20s. Jimmy Lea Congratulations. William Bowe Yeah, yeah, yeah, I did it. You know, I had my fun dealership. I did, you know, learned everything I could with all the BMW factory training sets, rose focus and specialized in. And, then Covid hit, you know, fast forward to what? Yeah. Covid times and, you know, the dealerships went through a bit of a shake up being, you know, corporate structure and whatnot. William Bowe And I'll show you to another decision. Do I put myself in a situation where I'm just a number, or do I try and branch out on my own? And at that point in time, I showed a friend who was working at an independent shop in North Vancouver, and he approached me saying, hey, the owner wants to retire. Do you want to try this? William Bowe I was like, oh, okay, well, I've never done anything business related, but I can see how a shop should run, you know, to be efficient and have pride in one's work. So, okay, I took on that opportunity. Jimmy Lea Are you're you're Tekken at the dealership and your buddy comes to you and says, hey, let's buy the shop. William Bowe Yeah. Jimmy Lea Is that what I do, sir? So you went from taking the dealership to shop ownership immediate? William Bowe Yeah. Yeah. Trial by fire. Jimmy Lea Oh, yeah. Welcome to the deep end, William. Sink or swim. Here we go. William Bowe Yeah, yeah. And I mean, like, sink or swim is the best way of putting it because, yeah, this was Covid. We just we literally just bought this business as the mask mandates were coming out and things were just opening up again. Right. So take two guys in there. We were mid 20s in the mid to late 20s, you know, don't know how to run a business really. William Bowe And now it's okay. Well you can run a business. But you know you got to make sure there's clean disinfected masks, gloves you know all that kind of stuff on top of like don't have too many people in the room and all those other silly rules that came out at that point in time. But we did it, you know. William Bowe Yeah, yeah. So you here. Jimmy Lea You you bought it in March of 2020 or when things were opening at 21. William Bowe I think we, I think the conversations of us taking over the business were like, hey, September of 2019, things got serious. I want to see March, April ish. And then everything was all said and done that following September. Wow. Yeah. So like right in the thick of it. Right. And I remember, you know, even us being open, we'd have to talk to our staff and say, okay, well, only one of you can work today.     William Bowe Two of you can work that day. Just, you know, because there's so many mandates on various levels of staff at the time. Yeah. All the while I was still working at the dealership, too, so I'd, you know, help the shop work at the dealership because no one knew where the roll was going to go. Right? So I had to kind of hedge my bets and see how much you know, what I can save up in case things hit the fan again. William Bowe Oh, but I mean, you had to do. Jimmy Lea The two jobs. How long were you still at the dealership and working as a business owner? William Bowe Well, up until four years ago. Yeah. Jimmy Lea So you had a solid one. Two years of working two jobs? William Bowe Yeah, yeah, 100%. Yeah. So, I mean, like, obviously when you buy a business and you're new to it, you don't really understand how the cash flow of things work. You don't really understand the customer clientele yet. And how the flow of work kind of comes through the shop season, the season. So I told my business partner, hey, like, you can be the day to day guy and I'll still keep my, you know, my dealership job, but I'll help you in the background. William Bowe I'll do all the web, all the appointments, all the accounting, all the super not fun stuff like that. My off hours.

    32 min
  4. 12/17/2025

    180 - The Ownership Evolution: Systems, Coaching, and the Next Chapter for Northeast Motorworks

    180 - The Ownership Evolution: Systems, Coaching, and the Next Chapter for Northeast Motorworks December 17, 2025 - 00:48:05   Show Summary: Wayne interviews Freddy and Lucas of Northeast Motor Repairs about launching their shop from scratch and overcoming early financial struggles. They explain how trust, communication, and coaching helped them correct underpricing, improve processes, and quickly boost profitability. The team shares how implementing a parts matrix, TechMetric, and structured systems transformed their workflow and customer experience. Freddy and Lucas highlight the value of mentorship, integrity, and learning from mistakes. They also discuss future goals, including scaling to multiple locations and building a business that runs without their daily presence.   Host(s) Wayne Marshall, CEO & Industry Coach Aldo Gomez, Industry Coach   Guests: Freddy & Lucas, Owners of Northeast Motor Repairs     Show Highlights: [00:00:00]  – Wayne introduces Freddy, Lucas, Aldo, and the Northeast Motor Repairs success story. [00:01:00] – Freddy explains transitioning from car sales to opening a repair shop together. [00:05:00] – Partners describe protecting their friendship through immediate, honest conflict resolution conversations. [00:08:00] – Early months bring negative balances, unpaid owners, and underpriced work on too many cars. [00:13:00]– Implementing a parts matrix and TechMetric boosts margins, efficiency, and professional presentation. [00:18:00] – Wayne celebrates record months, stronger gross profit, and steadily climbing performance metrics. [00:20:00] – Freddy emphasizes coaches and mentors as the fastest path to results. [00:25:00] – Owners share their dream of self-running shops and expanding to multiple locations. [00:30:00] – Advice to aspiring owners: prepare financially, expect trial-and-error, invest in guidance. [00:36:00] – Standing on integrity and thorough digital inspections wins trust and returning customers.   In every business journey, there are defining moments or challenges that build resilience and milestones that fuel growth. We’d love to hear about yours! What lessons, breakthroughs, or pivotal experiences have shaped your path in the automotive industry? Share your story with us at info@wearetheinstitute.com, and you might be featured in an upcoming episode.   Don’t miss exclusive insights, expert takeaways, and real talk you won’t hear anywhere else. Hit Subscribe, drop a comment, and share it with someone who needs to hear this!   Links & Resources:  Want to learn more? Click Here Want a complimentary business health report? Click Here See The Institute's events list: Click Here Want access to our online classes? Click Here ________________________________________ Episode Transcript Disclaimer This transcript was generated using artificial intelligence and may contain errors. If you notice any inaccuracies, please contact us at marketing@wearetheinstitute.com.   Episode Transcript: Wayne Marshall: Hello, this is Wayne Marshall, coach and CEO here at the Institute. I welcome you today as we have gathered to, uh, interview in this webinar, one of our existing customers, Northeast uh, motors Repair. Today we're. Freddy and Lucas joining us along with Aldo, who is one of our other coaches, and, uh, also helps with our APG program, our advisors performance group program, and, uh, have this opportunity to visit with these folks as to what they've been doing, the success they've been having. Wayne Marshall: As to some of the things that have been going on is they have started this business from scratch just about 18, 19 months ago to where the success of what they're having today. So, gentlemen. Welcome, glad that you're here with us today. Uh, today I'm gonna start off with, uh, Freddy first. Freddy, I want you to gimme just a little bit of background, if you would, of what first drew you into this industry and why you do what you do. Freddy: Sure thing. Yeah. Wayne Marshall: Thanks for having Freddy: us. So, um, I began selling cars with my father and I was always business minded, and that's actually what I studied in, uh, college. And what drew me into this was actually that we needed to get cars repaired to sell. And that's how I met Lucas. We started working together and, uh, finally reached a goal that we had collectively to open up a, a repair shop together. Freddy: And actually the business here was so busy that we weren't actually able to repair any of the vehicles we had for sales. And we started making that transition over to to work here at Northeast Motor Repairs. Wayne Marshall: If you would do me the honor, uh, for those that'll quickly find out, uh, Lucas is very fluent in Spanish and learning English, so we're gonna do part of this, uh, webinar today in Spanish. So. If you would ask that same Aldo: Sure. Absolutely. So, uh. Aldo: Excellent. So what, what, uh, what, uh, uh, Lucas has shared is that from his native country, is that, uh, fuel is not the greatest grade of fuel. So he started at a young age working on mainly Carre systems and such, and that's when he began learning to work on vehicles from the necessity of having subgrade fuel. Aldo: And he met Freddy's, uh, Freddie Senior or Freddy's father. Years ago, and Freddie's senior or Freddie's father would call and ask, uh, Lucas for help every now and then. And it became more and more often. And Freddie Senior at one point said, well, you know, what's it gonna take for you to work with us full time? Aldo: And uh, here we Wayne Marshall: are. So, so question here, and I'll start with you, Freddy. Uh, what's been one of the biggest challenges, because as I've already asked, and we know, and for the, for our audience, you guys are not related. You're just your friends. Uh, and you know, in a lot of cases when we talk to people in this industry, you get brothers or cousins who come together. Wayne Marshall: And sometimes in this case, friends, um, in the year and a half plus you guys have been working together, what's been some of the biggest challenges that you have faced to get this business going and started? And then, yeah, we'll jump over to Luke, uh, Lucas and his, Freddy: yeah. So one of the things that, uh, we knew when we began a business is that, um, we're cognizant that many businesses can fail, especially being friends or. Freddy: Brothers or anything related like that. Mm-hmm. So from the very beginning we, we really laid out that anything that we had come up, we would immediately address it. And we wouldn't let at any point there be a moment where there was something we had bubbling up inside. I think it was really important to let any of that stuff out immediately so that way we nipped it in the bud and we could continue moving forward. Freddy: And actually, um, as we progress, there's less and less of those moments, but it was important to take care of the ones that. We're gonna begin from the very beginning, so that way it wouldn't evolve into anything and we could continue a successful, uh, business relationship. Aldo: Fantastic. Okay. Aldo: Okay, so Lucas's answer to, to the same question was that, um, that they had a, that Freddy and Lucas had established a long time ago. Foundational trust where mm-hmm if a situation, obstacle, an issue came up, that there was a hundred percent confidence and trust within the team that they could figure it out. Aldo: And there's no reason that, uh, that we can't all tackle that problem. Wayne Marshall: Yeah, I agree. You know, it's when you start any business, and especially when you start a business from scratch with partners, there's challenges. And if you can't have good, clear, concise collaboration and communication. You guys are, you are. Wayne Marshall: It can just blow up and it can turn into a very disastrous, which nobody wants. I mean, obviously you did this not as a hobby, but to build it and create something that can become your career and something that has longevity and legacy to it based on past conversations that I know we've had. Um, so. Wayne Marshall: Thinking about that and as we just talked about you guys coming together, share a little bit of, you know, 'cause there's a many of people that we work with that are starting their business or their service industry, business from scratch, and they're trying to build it up. What was one or two really big challenges or growing pains or hurdles, however you wanna look at it, that you had to overcome in those early days when you started up. Freddy: Yeah, so we were definitely doing a lot of things wrong the first few months. The first few months we would be negative in the bank account every week and every month and many, many months. Lucas and I couldn't afford to pay ourselves anything. Um, we were definitely scraping through and a, a huge problem that we actually addressed early with, uh, the help of the institute was that, um. Freddy: We were working on too many cars, so we were working on too many cars and still negative in the bank account. What we realized was that we were undercharging and undervaluing our worth, um, and that would really, ultimately, ultimately even lead to, you know, miscommunications with clients, uh, time crunches that we could not meet. Freddy: And, uh, ultimately it was, it was hard for everybody, for us, and the clients included. Mm-hmm. Wayne Marshall: What would you add to that, Lucas? I'll let, uh, Aldo help cover. Aldo: Perfect. So Lucas: the, Aldo: uh, what Lucas has, has added to that is that, aside from the difficulties of overworking on cars and such was that, uh, they, there was no process yet on how to process customers from when they show up to when they leave. And they often felt like, uh, somewhat. A vote without a rudder. Right. Aldo: Or, or lost on what, what to do with the customers. And since they've been introduced to the institute, we've

    48 min
  5. 12/16/2025

    179 -Ask Me Anything: The State of the Industry and Private Equity’s Impact - Featuring Cecil Bullard & Michael Smith

    179 -Ask Me Anything: The State of the Industry and Private Equity’s Impact - Featuring Cecil Bullard & Michael Smith December 10, 2025 - 00:57:47   Show Summary: Private equity and family offices are accelerating consolidation in automotive repair, and Cecil Bullard and Michael Smith explain what that means for shop owners. They break down valuation multiples by shop size, profit, and owner dependence, and why true scale commands higher returns. The conversation also covers shared corporate offices, cooperative style partnerships, and how structure and SOPs can reduce risk while improving consistency. They stress that pricing, labor rates, and leadership development are key to attracting talent and building an investable business. Operators who build teams and value propositions will thrive, while price focused shops will struggle or disappear in 2026.   Host(s): Cecil Bullard, Founder of The Institute   Michael Smith, Chief Strategy Officer   Show Highlights:   [00:01:10] – Cecil opens the discussion on industry consolidation and growing interest from private equity and family offices. [00:07:45] – Michael explains how shop size, owner involvement, and profit margins impact valuation multiples. [00:15:30] – The realities of small-shop valuations and why tools and equipment add little resale value. [00:23:40] – What it truly takes to reach higher multiples through scale, systems, and leadership teams. [00:32:20] – Why private equity is struggling to find enough well-run, scalable automotive businesses. [00:41:10] – The benefits and risks of shared corporate offices and co-op style shop groups. [00:52:00] – A candid discussion on labor rates, pricing fear, and the industry’s undervaluation of its work. [01:06:30] – Succession planning realities when selling to family members or key employees. [01:20:15] – Looking ahead to 2026: why opportunity favors shops that build value, not just fix cars.   In every business journey, there are defining moments or challenges that build resilience and milestones that fuel growth. We’d love to hear about yours! What lessons, breakthroughs, or pivotal experiences have shaped your path in the automotive industry? Share your story with us at info@wearetheinstitute.com, and you might be featured in an upcoming episode.   👉 Unlock the full experience - watch the full webinar on YouTube: https://youtu.be/4Uq2lWjvxoc Don’t miss exclusive insights, expert takeaways, and real talk you won’t hear anywhere else. Hit Subscribe, drop a comment, and share it with someone who needs to hear this!   Links & Resources:  Want to learn more? Click Here Want a complimentary business health report? Click Here See The Institute's events list: Click Here Want access to our online classes? Click Here ________________________________________ Episode Transcript Disclaimer This transcript was generated using artificial intelligence and may contain errors. If you notice any inaccuracies, please contact us at marketing@wearetheinstitute.com.   Episode Transcript: Cecil Bullard: Good morning in some parts of the country, I think. Um, my name is Cecil Bullard. I am the founder of the Institute, uh, and I have with me today, uh, Michael Smith, who is our chief strategist. And, uh, I would also say, um, presenter, extraordinaire. Um, Michael, welcome. Thank you, sir. Uh, this is an ask me anything. Cecil Bullard: So if you are online with us and you want to ask questions, please uh, um, put 'em in the comments and we will, uh, bring them in and do our best to get, uh, the answers. Um, today, I think, uh, I'd like to start us out. However, uh, kind of talking about this, um, this idea of the, the. Venture capitalists coming in and kind of taking over, uh, the industry. Cecil Bullard: Consolidation is, is what we, we have, um, you know, Michael, I think you and I have known each other now about three years, three and a half years, and I think you're coming up on two years with the institute. Michael Smith: Two, two Cecil Bullard: and a Michael Smith: half Cecil Bullard: already. Can you believe it? Cecil Bullard: Yeah. Oh, time flies when you're having fun, right? Cecil Bullard: When you're having fun when you get younger every day. Um. Let's, let's go back to maybe two years ago and, and compare, uh, you know, venture capital is definitely coming in to the, to the industry. Uh, I probably have, uh, five or six, um, inquiries from mainly at this point, uh, what they call, what they call 'em, a family practice. Cecil Bullard: Mm-hmm. Family, uh, family office, uh, four, uh. Potential purchase of the institute because they want to be in the vertical. Um, and they often talk about the vertical. Um, and then I also get, I don't know, probably somewhere between eight and 12, uh uh. Things from venture capital, uh, venture capital companies that are inquiries. Cecil Bullard: In fact, I think I have a conversation tomorrow with one of them. Uh, you know, hey, we're in Canada and we're trying to consolidate up here in Canada, and uh, you know, we've kind of looked you up and we think you know a lot of stuff, so we'd like to talk to you. Um, often that leads to a, um. A quote unquote job opportunity on either on the board or as some kind of a, um, uh. Cecil Bullard: Consultant to them, uh, you know, for the marketplace. So go back two years ago and, and, uh, think about, you know, where the industry, we thought the industry was going, where the industry is going, and then now look at it today. And, and tell me your thoughts on Cecil Bullard: Sure. Cecil Bullard: You know, on, on that. Michael Smith: Yeah. It's very interesting and in fact, if you'll indulge me, I wanna back up about a decade just for the start if we can, and go back to the very first private equity guys that showed up, um, at the table. Michael Smith: And they were, they had a vision. Knowing in this industry, we were headed in the direction of what 50, 60 other industry verticals have gone down. The first one's on the ground, maybe the one we all know best, is Sun Automotive out of Phoenix. Put a stake in the ground, decade ish ago, something in that neighborhood. Michael Smith: Mm-hmm. Cecil Bullard: 10, 12 years. Yeah. Michael Smith: Yeah, something like that. And they bought a, you know, reasonably smallish local shop that was underway and had some local presence and, and started, and the idea was to add to, to, those are, those are called the, uh, the, the baseline or the, uh, the, the platform companies that you start with. Michael Smith: And then they make investments from there. And the idea is to just add scale. Scale, uh, takes your multiple up on an exponential basis when you go to sell the business. So there's a game afoot where the mom and pops and I hesitate to call us that 'cause I don't want to offend anybody with that. But from an investment perspective, we are a mom and pop industry, meaning we're mostly small, mostly privately held, mostly owner operated. Michael Smith: And then the idea is to come sweeping in, buy up some kind of a regional. Starting presence of five to 10 to 15 shops and then sell it to a bigger fish who then rolls up four or five of those and goes on. So that started decade ish ago with Sun. We knew it was coming. It's not a big surprise. Part of the reason I'm in this industry at this point was a decade ago, I got introduced to a three shop company that wanted to do something different. Michael Smith: And so I kind of watched it coming. And so what happened was there was this great expectation that our industry was gonna roll up quickly. And it hasn't gone as quickly as we thought. And Cecil, now I'm gonna kind of jump into the next five to two years to kind of where we are today. Yeah, brother, go ahead. Michael Smith: Yeah, Cecil Bullard: before you, before you go there, I want to clarify a couple of things. Okay? Sure. So you talked about the multiple. And so if I have one shop. Uh, net, uh, 10 or 12%. Um, and I am involved in the business day to day, uh, and, uh, business isn't really growing much, et cetera. Mm-hmm. Uh, what's my multiple? Okay. Cecil Bullard: And I know that I know that answer, but. You know? Yeah. Michael Smith: Yeah. It depends on where your shop is. First of all. If you're in a geographic region where there's immediate distance, uh, geographic growth available for expansion is different than if you're rural. But let's just say you're in sort of the middle of all that. Michael Smith: Um, you would get, maybe if it's, you know, I'm gonna say this, and this is part of what's surprised private equity in any industry vertical, you would imagine that may be the middle of the bell curve. Would be a seven to 8% profit margin. Maybe this 80th percentile would be a 12 to 15% profit margin in the top shops or top companies in that industry. Michael Smith: Depending on the industry, if you're in the retail, groceries, margins aren't that high, but an industry like ours, in the trades that are profitable, you could expect a 25, 30% profit margin, top 10%. Ours is a harder business than that. So I'm, I'm, I'm gonna get to the answer to your question, the middle of the bell curve. Michael Smith: So when I, I guess what I'm saying is when you're saying a 10 to 12% profit margin, you're not talking about a 50th percent company? No, that's on the, that's on the higher end. It's on the way higher end of our bell curve. And so when, my, my point is when they look in, the average shop will get a two and a half to two and three quarter ebitda. Michael Smith: Or, um, let's, let's use net and EBITDA interchangeably. They are different numbers. EBITDA is a financial net number, which is more pure, if you will, but we use net. So let's talk nets, right? The average company at the top of our bell curve, halfway through the 235,000 companies, is a two to 3% profit margin. Michael Smith:

    58 min
  6. 12/10/2025

    178 - How Running a Lee Myles Shop Gave Lance Lupi More Freedom Than 20 Years in Finance Ever Did

    178 - How Running a Lee Myles Shop Gave Lance Lupi More Freedom Than 20 Years in Finance Ever Did November 25, 2025 - 00:50:02   Show Summary: Lance Lupi shares his unexpected journey from live sound engineering and financial services to running his family’s Lee Myles franchise in New Jersey. He explains how stepping into the shop during the height of COVID opened his eyes to the opportunity within the industry. Lance talks about the advantages of small-business ownership, the steep learning curve, and the value he places on his technicians. He discusses why he finally committed to coaching after five years and how it reshaped his vision for growth. The conversation explores leadership, culture, and the decisions needed to scale a shop built on integrity. Lance closes with his hopes for the industry and the future he wants to create for his team and his family.   Host(s): Jimmy Lea, VP of Business Development   Guest(s): Lance Lupi, Owner of Lee Myles Autocare + Transmissions   Show Highlights: [00:03:24] – Lance recalls his winding path into automotive and why he never expected to own a shop. [00:07:53] – He explains how his father-in-law bought the franchise and what drew the family to the business. [00:09:57] – Lance describes entering the shop during COVID and realizing the industry’s long-term potential. [00:13:20] – He talks about the struggle to build SOPs and get team buy-in for consistent processes. [00:20:11] – Lance outlines his bay setup, the structure of the shop and the skill levels of his technicians. [00:28:05] – He shares how watching Cecil’s content sparked major improvements in margins and operations. [00:30:59] – Lance explains the moment he knew he needed coaching and why he chose the Institute. [00:33:12] – He admits he plateaued and needed expert guidance to move beyond being a one-man operation. [00:41:07] – Lance defines leadership as inspiring the team, listening well and being willing to work beside them. [00:44:19] – He shares his wish for the industry: remove those who don’t operate with honesty so the good shops can thrive.   In every business journey, there are defining moments or challenges that build resilience and milestones that fuel growth. We’d love to hear about yours! What lessons, breakthroughs, or pivotal experiences have shaped your path in the automotive industry? Share your story with us at info@wearetheinstitute.com, and you might be featured in an upcoming episode.   Don’t miss exclusive insights, expert takeaways, and real talk you won’t hear anywhere else. Hit Subscribe, drop a comment, and share it with someone who needs to hear this!   Links & Resources:  Want to learn more? Click Here Want a complimentary business health report? Click Here See The Institute's events list: Click Here Want access to our online classes? Click Here ________________________________________ Episode Transcript Disclaimer This transcript was generated using artificial intelligence and may contain errors. If you notice any inaccuracies, please contact us at marketing@wearetheinstitute.com.   Episode Transcript: Jimmy Lea: Hello, my friends. Good to be with you again. This is Jimmy Lee with the Institute for Automotive Business Excellence, and you are listening to the Leading Edge Podcast. My guest today is Lance Lupe. He's with Lee Miles, the franchise of automotive service and repairs. He is out of Haslet, New Jersey. Lance, welcome to the show. Jimmy Lea: How you doing brother? Lance Lupi: I'm doing great, Jimmy, how are you? Re great to see you, although a little disappointed in the attire. No, no flashy Jimmy Lea: Jacket today. Alright, hold on. I'll get my jacket. Jimmy Lea: You know, everybody's listening to this. They can't see anything. You gotta call me out like that. Jimmy Lea: Hey Lance, we've seen each other at many different trade shows over the years. I'm thinking of tools. Super Saturday Asta. Yep. Yep. And I'm twice Asta. Twice asta, and I'm told we're not supposed to pronounce it Asta, because you're not supposed to pronounce acronyms. It's supposed to be a STA. Jimmy Lea: Okay. You're welcome, Lorraine. Calling out Lorraine on that one. Yeah, we've seen you twice at Asta. I, and I think that they have done a phenomenal job with that conference, the new location. Oh man. Did you go this last year better, Lance Lupi: better this year than la Great. Last year better and I wasn't there for the entire time last year. Lance Lupi: I was there for the full event, but definitely a b Huge improvement. Yeah. Location and everything about it. The scope of it was tremendous. Jimmy Lea: Yes. So you gotta go again. You gotta go. This next move, what is it? September? I think it's September. Mm-hmm. October. Lance Lupi: Mm-hmm. Jimmy Lea: Put it on your calendar. Save up your pennies and nickels and dimes. Jimmy Lea: Whatever you gotta do to make sure you're there for that one. Have you been to Tools? You go into the tools one in Pennsylvania. Lance Lupi: I went last year and then go into the one plan on going to the one next year. I've heard they've changing locations po possibly don't know if that's true or not. Yes, we're, Jimmy Lea: it's gonna be at the Hershey. Jimmy Lea: Hershey in Hershey, Pennsylvania, the Hershey Chocolate Factory, and it's inside of there. So you want to get on it quick? They've got rooms available. I believe the classes are gonna start to be available to register here pretty dang soon. It's in April. Lance Lupi: Okay. Jimmy Lea: Right after on the calendar. Lance Lupi: Yes. Get it on the calendar. Jimmy Lea: It's right after my wife's birthday, so we got that going for us. Lance Lupi: Absolutely. Jimmy Lea: Yeah. Super excited. Hopefully she'll be there. Let's see. Yeah. Yeah, that would, it's gonna be right. So we're going on a cruise for her birthday and then this is gonna be right after her birthday, so we'd go straight from wherever we're cruising from directly to her. Jimmy Lea: She Pennsylvania. Dude, that would be awesome. I'd love to introduce you to Rhonda. She's awesome and amazing. I met her last year at A STA. Well, well, there you go. There you go. That's right. She was there last year, not this past one, but a year ago, correct? Lance Lupi: Mm-hmm. Jimmy Lea: Yeah. That was awesome. Or Lance Lupi: at least I didn't see her this year. Jimmy Lea: Yeah. Well, you weren't there to see her this year. I went there Lance Lupi: year last year. Jimmy Lea: Yeah, dude. No, that's awesome. So we've had a lot of conversations over the years of shops and process procedures and, advisors and needing technicians and franchisees and franchise fees and franchise support and everything you're doing. Jimmy Lea: So, what I'd love to do here first, Lance, is to get into the history of how did you get into the automotive industry. Wow. So Lance Lupi: great question. Long journey to get here. Long, long journey. I don't know how far you want me to go back. Jimmy Lea: I've had some dudes start when they were two years old and they're holding the wrench for dad 'cause dad was working on the cars. Jimmy Lea: So it, so, so not that Lance Lupi: path. That was not the path at all. Oh. You know, I did do work on my own cars when I was younger. Started to drive oil changes, you know, break jobs, simple stuff like that. But nothing really beyond that. Learned a couple things from dad. Tremendous influence on my life all over the place, but. Jimmy Lea: Was dad in the industry? Was he a technician? No. Was he a shop Lance Lupi: owner? No. Jimmy Lea: No. Just Lance Lupi: he was a mechanical engineer. Jimmy Lea: Mechanical, Lance Lupi: In the driveway out of pure necessity. Correct, but a mechanical engineer by trade. Jimmy Lea: Oh wow, okay. Very good. Lance Lupi: Yeah, so nothing to do with that, but you know, he was a young man as well at one point he worked on his cars and, you know, a different time when he did more work on cars than you do now. Lance Lupi: But in any event so, so that was really the extent of my automotive history and knowledge. Got into actually doing live sound. For five years for bands. I worked in clubs and, you know, did some small little tours with some people and things like that. And that went on for about five years. And during that time, I, you know, I still was in school, going to college, wasn't really sure the path yet. Lance Lupi: Got out of that after about five years and ended up going into financial services. So, whoa. 20 years that you went from being a roadie to being a financial advisor? Not a roadie. I was not a roadie. Hold on, let's back up, Jimmy. I know that was Jimmy Lea: my word. Lance Lupi: I, I ran the front of house, the audio systems for the bands. Lance Lupi: I was a house engineer at a club in as famous Asbury Park, if you've heard of Asbury Park, New Jersey. And that's where I spent the bulk of my time. Jimmy Lea: Oh, okay. Doing Lance Lupi: that. Jimmy Lea: So you had a club, you weren't traveling on the road with the band. Lance Lupi: Not, I think some little bands come to your, some little stuff with some different people. Lance Lupi: Actually provided a PA system for Chubby Checker for a few gigs you know, in, in the northeast area for a couple days. And and then did some bands that I was friends with, things like that. We would travel a little bit, but primarily I was in one location. Okay. For the majority of that time. Jimmy Lea: Alright, so were you the AV guy that would balance the sound or would you just blast the sound? Lance Lupi: No, I wouldn't just blast the sound. That's not the objective. The objective is to make sure that everyone can hear everything the way that they want it to be heard the way that it sounded on the record or whatever it is. Lance Lupi: So yeah, setting up the mics and, you know, doing sound checks and all those things and making sure the people can hear the

    50 min
  7. 12/10/2025

    177 - How Chris Pietrzak Went from 2 Bays to 11 Lifts and Is Redefining Mike’s Garage

    177 - How Chris Pietrzak Went from 2 Bays to 11 Lifts and Is Redefining Mike’s Garage November 25, 2025 - 00:50:46   Show Summary: One year after buying a tired 2nd-generation shop, Coast Guard veteran Chris “Pizza” Pietrzak has turned Mike’s Garage in Pennsauken, NJ into an 11-bay, tech-forward operation with rising profits and a loyal team. In this episode of The Leading Edge Podcast, host Jimmy Lea sits down with Chris to unpack his 22-year journey from “this place will be yours one day” at a tiny two-bay shop… to being told “take it or leave it”… to finally owning the building, the business, and the vision. They dig into switching from paper to TechMetric, implementing DVIs, building SOPs from scratch, investing in young techs (including buying their tools), and why Chris’ magic-wand wish is to reset society’s view of the automotive repair industry.   Host(s): Jimmy Lea, VP of Business Development   Guest(s): Christopher Pietrzak, Owner of Mike’s Garage & Pietrzak Automotive   Show Highlights: [00:02:31] - Chris spends 22 years in a two bay shop he was promised, then walks away from a bad deal and lands a 10,000 square foot, 11 bay facility on a main highway. [00:12:55] - He learns to build his own P&Ls, equipment lists, and projections so he understands the numbers and goes into purchasing Mike’s Garage with confidence. [00:14:40] - Instead of changing everything at once, Chris stabilizes the shop, then methodically upgrades equipment, services, and systems. [00:15:37] - Six months in, he switches from paper to Tekmetric and partners with The Institute to shore up his weaknesses as an owner. [00:19:43] - Chris makes DVIs and photos standard, using SOPs so every car is inspected the same way and trust with customers grows. [00:24:13] - His veteran service advisor uncle embraces new tech as Chris shifts check in photos and communication to the front counter. [00:26:04] - Integrated parts ordering replaces 15 browser tabs and phone calls, freeing the team to focus on higher value work. [00:34:47] - To lower the barrier for entry level techs, Chris buys their first tools and lets them keep them after a year if they commit. [00:42:08] - He sets a long term goal of multiple locations and a four day work week to attract talent and create more family time. [00:46:10] - Chris dreams of resetting society’s view of automotive repair so technicians are seen as skilled, respected professionals, not “grease monkeys.”   In every business journey, there are defining moments or challenges that build resilience and milestones that fuel growth. We’d love to hear about yours! What lessons, breakthroughs, or pivotal experiences have shaped your path in the automotive industry? Share your story with us at info@wearetheinstitute.com, and you might be featured in an upcoming episode.   Don’t miss exclusive insights, expert takeaways, and real talk you won’t hear anywhere else. Hit Subscribe, drop a comment, and share it with someone who needs to hear this!   Links & Resources:  Want to learn more? Click Here Want a complimentary business health report? Click Here See The Institute's events list: Click Here Want access to our online classes? Click Here ________________________________________ Episode Transcript Disclaimer This transcript was generated using artificial intelligence and may contain errors. If you notice any inaccuracies, please contact us at marketing@wearetheinstitute.com.   Episode Transcript: Jimmy Lea: Hello, friend. My name is Jimmy Lea. This is the Institute for Automotive Business Excellence and you are listening to the Leading Edge podcast. Joining me today is Chris. Chris is the owner of Mike's Garage and he is loaded located in New Jersey. Chris, good morning. How are you, brother? Christopher Pietrzak: Good morning, Jimmy. Christopher Pietrzak: I'm good. How about yourself? Jimmy Lea: I am fabulous. Congratulations and thank you. Congratulations. Why? Today, one year, one year anniversary of Mike's Garage, powered by Chris. Congrats, bro. Christopher Pietrzak: Thank you. Thank you. Jimmy Lea: Dude. That, that must have been one heck of a journey. Christopher Pietrzak: Oh it's been a wild journey for sure. Christopher Pietrzak: That's the say of the least. Jimmy Lea: Hey, so what's the weather like in Jersey right now? Jimmy Lea: Cold. Christopher Pietrzak: It's on the nicer side, you know, it's about 40 degrees, so. Jimmy Lea: Oh, you're not bad. We're 37, mostly sunny high of 44 today, so that's nice. Yeah, we got similar weather patterns. I'm in Highland, Utah. Okay. Just outta Salt Lake. Jimmy Lea: So yeah we got similar today. Christopher Pietrzak: Being forgiving. My, my heat's been acting finicky in the shop, so I said I gotta, I have a guy coming up, but he can't make it out until after the holidays. So I said, just hold off the weather. So I'll get my guys freezing out here. Jimmy Lea: Right? Yeah. Do you go get him a butane or propane heaters? Jimmy Lea: Do you hook up that? We have, Christopher Pietrzak: I have two, two waste oil heaters and two gas heaters. So the gas ones are my backup, so I have something. The waste oil. Heat can be finicky at times. Jimmy Lea: Oh, so is it the waste oil that's having the finicky problems, issues for you? Oh, got you. Okay. So you're on backup at the moment? Jimmy Lea: Yes. All right. And how's, how is the shop by the way, Christopher Pietrzak: going? Good. Things are going good. You know, recently we've switched over to a tech metric, got hooked up with Chad, with the institute with some coaching. So things are progressing. You know, I can't complain. You know, I don't look behind me. Christopher Pietrzak: I just keep looking forward and just make tomorrow better than today. That's all. Jimmy Lea: There you go. You're like an Italian race car driver. You don't need a rear view mirror. You're just going straight ahead. Christopher Pietrzak: There we go. That's it. That's it. Fast and furious sense of looking in the past. Jimmy Lea: And let's get into this, Chris, let's talk about your journey because everybody's journey here in the automotive aftermarket is unique and it's special and it's awesome. Jimmy Lea: And I love to hear what your journey is. How did you get into the automotive aftermarket? Christopher Pietrzak: I got into it it was just in high school and I was working a retail job and. My uncle had gotten into cars, my dad mechanical abilities, but never an auto mechanic. He was more of a maintenance mechanic for, you know, a factory. Christopher Pietrzak: So that was in my blood. But you know, I said I wanted to work on cars and my uncle had, then he worked parts and he said, I found a shop that had a unfortunate incident where they lost a technician and they're looking for a young kid to start. I mean, I was 17 years old. He brought me over and I just, I'll never forget that day, the owner was talking to my uncle about what he was going to expect from me, my uncle to him, and said, put his hands up. Christopher Pietrzak: And he said, he's ours. I only brought him here. So I spent the next 22 years of my life at this place. You know, it became, I took a little break. I joined the service. I was gone for about eight years, but the industry called me back. You know, I, came back and was working back with him and everything was great. Christopher Pietrzak: You know, he was getting older and he was always under the pretense that this place would be yours one day. And that sounds great, especially coming from, you know, hearing it from someone at the, you know, I respected in the industry. He's got 50 some plus years in it. And I'm like, okay, well what he says makes sense to me. Christopher Pietrzak: It wasn't until. We got closer to that time when I started getting a grasp on what it actually takes to purchase a business. Jimmy Lea: Okay. Christopher Pietrzak: And that's when we kind of got into the, it was never an argument, but it was just at the end of the day, he doesn't wanna retire, which I have to respect, you know, that's just, you know, he is 80, 84 years old now and he's still working. Jimmy Lea: Shut the front door. 84. Are you saying he's wrenching or is he working the office? Christopher Pietrzak: Oh, he's rent never. Never in the office. When I was there, it was, he doesn't like answering the phones. He doesn't like computers and he doesn't do billing. Speaker 3: Oh my gosh. So Christopher Pietrzak: he just wanted to wrench. The rest was put on me. Christopher Pietrzak: Which I gladly accepted that role. Okay. Speaker 3: Okay. Christopher Pietrzak: Because in the back of my mind, one day this place was going to be mine. You know, the countless hours of coming in early, staying late, working the weekends, just to keep this customer base happy, thinking this is gonna be mine one day. Well, we hit the situation where, you know, he didn't want to get involved with numbers. Jimmy Lea: Okay. Right. Christopher Pietrzak: He didn't wanna get involved with providing me with any sort of, whether it be inventory, property, appraisal, business, appraisal, equipment, any of that. He said, that's all on you. Okay. Then I actually started looking into it, comparing it to what he was asking, and we just couldn't, it was originally offering some seller financing. Christopher Pietrzak: Then we kind of, we backtracked on that and it was just, this is the number, take it or leave it. And just so happened that same uncle that dropped me off there Speaker 3: Yep. Christopher Pietrzak: Happened to now be the service writer for Mike's garage. Mike had heard the story, you know, through them talking and he had mentioned to my uncle and said. Christopher Pietrzak: Well, does he wanna buy this place? So we came down and we talked and you know, they were talking comparable numbers and the first shop was a two bay shop, two in-grou

    51 min
  8. 12/10/2025

    176 - Building Anchor Motorworks with Seth Lancaster: Diesel Dreams, Euro Cars & a 4-Day Workweek

    176 - Building Anchor Motorworks with Seth Lancaster: Diesel Dreams, Euro Cars & a 4-Day Workweek November 20, 2025 - 00:48:28   Show Summary: When Seth Lancaster was five, he already knew he wanted to be a mechanic. Today, he’s living that dream as the owner of Anchor Motorworks in Laurie / Gravois Mills, Missouri, a growing five-bay European specialty shop serving Volkswagen, Audi, Porsche, Mercedes, BMW, and especially diesel SUVs. In this episode of The Leading Edge Podcast, host Jimmy Lea sits down with Seth to trace his unconventional path: shade-tree wrenching with his dad, years as a missionary and English teacher in Mozambique (where he watched alternators and starters get rebuilt instead of replaced), becoming a diesel tech and firefighter back in the States, and finally taking the leap into shop ownership. Seth shares the real story behind moving from a tiny 2-bay shop with no lift to a busy 5-bay facility, why masterminds like ASOG and MWACA changed everything for his business, and how a four-day workweek, deposits on big jobs, and rock-solid SOPs are helping him protect his time, his family, and his sanity. If you’re a shop owner wearing all the hats, this conversation will feel very, very familiar and give you a roadmap forward.   Host(s): Jimmy Lea, VP of Business Development   Guest(s): Seth Lancaster, Owner of Anchor Motorworks   Show Highlights: [00:00:00] - Seth shares how updating signage and online presence immediately improved customer clarity and shop visibility. [00:03:56] - Early hands-on experience with engines shaped his confidence and mechanical problem-solving from a young age. [00:10:05] - His time in Mozambique taught him resourcefulness and repair skills that serve him daily in shop ownership. [00:13:38] - Returning home, he built a diverse skill set that positioned him for long-term success as a specialty technician. [00:17:24] - Industry connections and the ASOG Mastermind gave him tools, direction and accountability as a new business owner. [00:20:23] - Investing in a lift transformed his efficiency and profitability, validating strategic equipment purchases. [00:24:18] - Seth explains how building SOPs allows future growth and reduces dependency on him as the sole decision maker. [00:26:17] - His focus on Euro diesel SUVs attracts distant customers and sets his shop apart with niche expertise. [00:38:26] - He stresses requiring deposits after costly lessons with oversized jobs that drained time and resources. [00:45:02] - Moving to a four-day workweek improved revenue, reduced stress and strengthened his family life.   In every business journey, there are defining moments or challenges that build resilience and milestones that fuel growth. We’d love to hear about yours! What lessons, breakthroughs, or pivotal experiences have shaped your path in the automotive industry? Share your story with us at info@wearetheinstitute.com, and you might be featured in an upcoming episode.   Don’t miss exclusive insights, expert takeaways, and real talk you won’t hear anywhere else. Hit Subscribe, drop a comment, and share it with someone who needs to hear this!   Links & Resources:  Want to learn more? Click Here Want a complimentary business health report? Click Here See The Institute's events list: Click Here Want access to our online classes? Click Here ________________________________________ Episode Transcript Disclaimer This transcript was generated using artificial intelligence and may contain errors. If you notice any inaccuracies, please contact us at marketing@wearetheinstitute.com.   Episode Transcript: Jimmy Lea: Hello friends, this is Jimmy Lea with the Institute for Automotive Business Excellence and you are listening to the Leading Edge podcast. Joining me today is Seth. He is with Anchor Motorworks out of Missouri, right? Seth Lancaster: Yes. So we are in Laurie, Missouri. The address is Grab voice mills, but you know, it's politics there. Jimmy Lea: Well, and I wonder because I saw your YouTube video, you talk about two 17. South Main Street. I wonder if you were to tell people it was two 17 North Main Street, Laurie, if they would actually come to you and grab voice mills. Seth Lancaster: So yeah, so it's two. Our ours is North Main Street and then there's a South Main Street. Seth Lancaster: Yeah, just a quarter mile down the road. So that's throw some fun in there. This shop has been closed for about five years, the building I'm in, and so. It hasn't been needed for looking up on Google, and Google knows that. And so thanks that everyone's going to the other places. Jimmy Lea: There you go. So you've gotta get a sign out front and get a picture of that sign and send it over to Google so they know you are the real deal. Seth Lancaster: Absolutely. That's in the books for hopefully this week. Jimmy Lea: Ooh, congrats. Oh, that's awesome. So what are you doing? What is, what kind of, are you doing a temporary sign or is this a. Permanent fixture. Seth Lancaster: So this one's gonna be a temporary temporary permanent. It's one that's gonna go up in above the front doors of the office. Seth Lancaster: It's a two foot by 12 foot sign. And then we have another big sign that is there from the previous owners and still says the other business. So that gets to be quite confusing and interesting, but. Jimmy Lea: Can you cover up that other sign? Is it a street sign? Seth Lancaster: Yes. Yes. So that's gonna be covered up. Seth Lancaster: It's gonna Jimmy Lea: cover with a vinyl banner or something like that. Seth Lancaster: Yep. That's in the process. Jimmy Lea: Dude, that's awesome. Congrats. Congrats. And for those who are listening here, this is. Take number two for Seth and I, we had a fabulous discussion here last week, to which I forgot to push the stupid record button, but we're back for take two. Jimmy Lea: Oh. And when Seth and I were talking last week about his Facebook page and his website and a couple of things, I gave him some advice to say, Hey, Seth you gotta look at these couple of things. And one was his hero picture. You wanna show your shop in the parking lot as full. Seth Lancaster: And is very full. Jimmy Lea: And is very full. And to his credit, Seth went out immediately, took a picture and loaded it in on the Facebook. I saw, first of all, yes, but website. I haven't got it on my website yet. No. There's something on your website. I saw it. Yeah. No, I did. I did. Seth Lancaster: Yeah. I forget what I do sometimes. Jimmy Lea: Well, and that's the one that we want to cut out the gravel, 'cause I think gravel's about half your picture. Jimmy Lea: Oh yes. So cut out. Cut out the gravel. Tighten in on that left side a little bit. Yes, because it's all about the cars and that's what we want to see is all those beautiful European cars. Seth Lancaster: So that's what we do. Jimmy Lea: Yeah. European cars. European cars and I saw that on it was very obvious on your website that those are the cars you're working on because the, it was all Euro cars, so yes. Jimmy Lea: That was very cool that you did that. Seth Lancaster: Yep. Jimmy Lea: Welcome to our podcast, Seth. Glad to hear we are here for round two. How about that, huh? Seth Lancaster: Oh, yeah. We had a good conversation. I wish you guys could hear it. Could have heard it. Jimmy Lea: Well, I wish they would've heared it too, Jimmy Lea: Seth. This is such an awesome industry. I love that we are in this automotive aftermarket industry. You have an absolutely fascinating story going all the way back even into Africa. You were in Africa for a while. Jimmy Lea: Yes. Jimmy Lea: Let's go back What? Rewind the clock for us. How did you get into the automotive industry? Seth Lancaster: So. It started out with a kitchen scale on my mom's bed, taking things apart. I loved doing that. At about the age of seven, my dad gave me a carburetor to take apart. And what it was one he was replacing and didn't have any need for it. And he gave it to me to have fun with and yeah. So how Jimmy Lea: many times did you take it apart and put it back together? Seth Lancaster: I took it apart. That was it. And all put it back together. Same with not that day, the kitchen scale. Same with everything else until several years later. My mom used to joke with me that I would I learned how to take things apart. And then now I finally learned to put things back together, so, oh my gosh. Seth Lancaster: That's hilarious. That's that's how it goes. Jimmy Lea: Yeah. And to that point, with my wife, I, every once in a while I, she'll have a an appliance and the appliance will break and I'll buy another one to replace it. But in the meantime, I wanna take this one apart. Yeah, see if I can fix it. 'cause if I can fix it, hey, that's pretty cool. Jimmy Lea: I haven't been able to fix many here recently, so, Jimmy Lea: so Jimmy Lea: That's where start. But I do get to take 'em apart. I love taking 'em apart to see what makes it work. Seth Lancaster: Oh Jimmy Lea: yeah. And that's, I think, where your mind was going to. Seth Lancaster: That was what I did. And so I used to help my dad just, you know, he really. Seth Lancaster: He didn't enjoy working on cars, but he knew how to do it and he did it. Because paying a shop was expensive. He really taught me a whole lot though of how to maintain, how to take care of how to repair cars. I remember the first time I helped him replace an engine on a car, and so that was kind of where it started. Jimmy Lea: Wait. Hold on a second. Is dad working out of the garage? Like he's on the driveway replacing an engine Seth Lancaster: shade tree. Jimmy Lea: At home. At home, yes. Is this his side gig? Is this his main gig? Is this how he's making money for the Seth Lancaster: family? Just his own cars. Jimmy Lea: Just his own car. So dude just decided to pull an engine, got a cherry picker? Jimmy Lea: Yes. P

    48 min
5
out of 5
6 Ratings

About

The Institute’s Leading Edge Podcast is where forward-thinking Automotive Service and Repair Shop Owners come to sharpen their skills, expand their knowledge, and gain an edge in today’s competitive market. Hosted by The Institute’s team of seasoned consultants and leaders with decades of real-world experience, you’ll get direct, actionable advice tailored to the unique challenges of running and growing an auto repair business. Each episode feels like a one-on-one coaching session. Whether it’s improving profitability, building stronger leadership skills, mastering marketing, developing your team, or planning for long-term success, you’ll find strategies you can implement right away. Have a question about your shop? Send it in, and we’ll answer it on the show.

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