The Jason & Scot Show - E-Commerce And Retail News Jason "Retailgeek" Goldberg, Publicis & Scot Wingo, Channel Advisor

Amazon released their Q1 earnings for 2022 on Thursday April 29th. In this episode we do a deep dive into all the details.


Key Topics:

Declining macro economics First quarter 1P sales were down year-over-year for the first time in two decades, as it had to comp against a very strong Q1 2021 which was elevated by the pandemic. AWS getting a strong boost from the pandemic. Ads continue to quietly be a bright spot for Amazon Andy Jassy's first annual shareholder letter Amazon's new "Buy With Prime" offering for DTC sites.
Episode 291 of the Jason & Scot show was recorded on Thursday April 29, 2022.
http://jasonandscot.com
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Transcript Jason:
[0:23] Welcome to the Jason and Scot show
this is episode 291 being recorded on Thursday April 28 2022 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo.

Scot:
[0:39] Hey Jason and welcome back Jason and Scot show listeners
it is a Thursday in April late April and that means it's Amazon results so we're going to take everyone through the results that came out today
talk a little macroeconomic and a little bit of ecom's if we have time
Jason I wanted your hot take on Ilan buying Twitter are you freaking out.

Jason:
[1:04] I am not freaking out but I'm having to have a lot more conversations with people about it than I might have expected people are super interested in following it closely.

Scot:
[1:14] Yeah I had.
I think I'm not freaking out but I think one because everyone is freaking out they may be looking over a little prick
little kind of idea I had which is if the logic path goes like this the dad model on Twitter hasn't worked
since they went public that hasn't really grown or do anything the subscription model is tricky and if you do have Elon doing this he obviously understands e-commerce really well with Aziz.
Help create PayPal yeah I think it could be an interesting experiment
to do a hybrid some kind of a subscription type program but also I think if anyone could take a run at actually doing e-commerce right inside of Twitter building on Marketplace of some kind I think that would be interesting to see him take a run at that
now we could have the whole if you don't go to a cocktail party to buy stuff
conversation but I do think there is something there where if you are a influencer and you know obviously Instagram is starting to figure this out all the live streams
I think there's something there that Twitter could monetize so we'll see that's kind of what I'm thinking more versus make you know.
That kind of losing my mind.

Jason:
[2:34] I think if you're a traditional Advertiser that has for what like.
Who benefited from the advertising model like you're concerned because there's potential disruption but I'm with you I think there's the.
The rate of change is likely to increase it Twitter like Twitter had been you know somewhat stagnant for a while so like I'm always excited to see interesting new experiments and trials so
I suspect we'll see some.
Some clever new ideas at least attempted to be implemented in that and you know some of them I'm sure we'll be cool side note and I maybe shouldn't disclose this on the podcast.
I'm a pretty long term user of Twitter I was like in the first million users I'm pretty sure I've never seen an ad on Twitter.

Scot:
[3:18] I see him all the time.

Jason:
[3:19] So what I haven't figured out why it is I don't see them like I have a verified account and I don't know if there's some.
Oily status where like they don't show as many ads but I also primarily use Twitter through apps and it doesn't seem like any of the apps show ads do you use a web browser or do you use like.
Tweetdeck

EP290 - Shoptalk 2022 Recap

ShopTalk held it's first in-person show since 2019, May 27-30th in Las Vegas. The show made the move from the Venetian to the Mandalay Bay. Nearly 10,000 attendees joined more than 600 exhibitors at this years show. Making ShopTalk one of the first industry events to truly feel like it did prior to the pandemic, and living up to the billing as the retail industries reunion. Shoptalk has truly established itself as the preeminent digital commerce event in the US.

In this episode Jason and Scot recap all the major keynotes, trends, and themes from the show. If you wren't able to attend, this show will catch you up. If you did attend, they episode will help you write that event recap you owe the rest of your team!

Episode 290 of the Jason & Scot show was recorded on Thursday April 8, 2022.

http://jasonandscot.com
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
Transcript

Jason:

[0:23] Welcome to the Jason and Scot show this is episode 290 being recorded on Thursday April 7th 2022 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host

Scot Wingo.

Scot:

[0:38] Hey Jason and welcome back Jason Scott show listeners

well tonight we are excited to talk about shoptalk Jason you went for the show I was not able to make it this year unfortunately but you went and you are going to report on all the happenings and I'm excited to hear how it went.

Jason:

[0:57] I know I feel like listeners should know that your April Fool's joke is you told me you were there and I kept waiting like at the Starbucks to meet you and you never showed.

Scot:

[1:06] Not true not true I was a good co-host and I let you know with plenty of time I wouldn't be able to make it.

Jason:

[1:12] I am teasing but I do think shoptalk overlapped April Fool's this year.

Scot:

[1:17] It was her a lot of shenanigans.

Jason:

[1:19] There there was not any there was some usual trade show Shenanigans but I'm not sure I would say there was any April Fool's related Shenanigans but it was a good show you missed a good one.

Scot:

[1:31] Before we dive in what was the Starbuck situation.

Jason:

[1:33] So the Starbuck situation I would give it a B+ so it's a

for people for a long time treat your followers shoptalk started out at the Aria as a small show and then it outgrew the Aria and they moved to the Venetian which

it was nice because the Venetian does have on-prem Starbucks but the Venetian is a,

kind of very big and they did it there for a number of years and then they right before the pandemic they announced they were moving it to Mandalay Bay and so this was the first one in Mandalay Bay

and Mandalay Bay is good because it has.

To Starbucks one in the casino area and one on the way to the convention center so so ordinarily I would give that a plus

but they one of the Starbucks is still closed from the pandemic it hasn't reopened and the one on the way to the convention center normally takes mobile orders which is awesome,

for the convention they turned up they turned off mobile orders every day of the convention.

Scot:

[2:41] I don't need it.

Jason:

[2:43] I stayed very well caffeinated and in my new world where I drink iced coffee from Starbucks branded iced coffee from the grocery store I got to augment my stops at the Starbucks by having a couple,

jugs of Starbucks iced coffee in my room as well so no one should be worried about me.

Scot:

[3:01] That you can say in your backpack or strapped to your head like I have one of those beer hats.

Jason:

[3:06] Exactly and I showed up at a couple morning meetings with like to Starbucks and it's always thi

EP289 - ShipBob Co-Founder Dhruv Saxena  Dhruv Saxena is the co-founder and CEO of ShipBob, Inc. ShipBob is a tech-enabled third-party logistics provider (3PL) that fulfills e-commerce orders for direct-to-consumer brands.

We discuss ShipBob's origin story, how the e-commerce fulfillment industry has evolved, as well as the challenges and implications of Amazon and Shopify's various fulfillment initiatives.

Episode 289 of the Jason & Scot show was recorded on Friday March 18, 2022.
http://jasonandscot.com
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Transcript

Jason:

[0:23] Welcome to the Jason and Scot show this is episode 289 being recorded on Friday March 18 20 22 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo.

Scot:

[0:37] Hey Jason and welcome back Jason Scott show listeners

Jason as you know we did a Amazon Fulfillment deep dive a couple weeks ago and that was quite a popular

Topic in episode and we've been getting a lot of questions from listeners about what's going on in the world of

and we are now living in a world where products used to be if you get it in a week that was amazing and now anything that's longer than 2 days feels like a lifetime

so we thought it would be good to bring on one of the top startups in the Fulfillment area the shipbob and we have with us the CEO and co-founder of shipbob dhruv saxena dhruv welcome to the show.

Dhruv:

[1:20] Thank you so much Scott and Jason for having me excited for our conversation.

Jason:

[1:24] We are looking forward to it as well I'm getting tons of complaints on the feet already that people were expecting Bob to be on the show today so you'll have to tell us how it became dhruv started shipbob.

Dhruv:

[1:36] Yeah for sure I'll give you a quick back story on me if that's the opening question and tell you how did we come up with the name shipbob.

Jason:

[1:46] That would be perfect yes I asked it very awkward we Scott is laughing at me on the back Channel.

Dhruv:

[1:51] Yeah so.

Quick back story on us you know I grew up in Delhi India came to the u.s. in 2007 to pursue engineering my co-founder on shabaab device is also from India we've known each other all our lives.

And so we after we both did an engineering in the midwest here I went to Purdue we came back to Chicago and started.

I'll booking in a full-time jobs at software programmers and on nights and weekends as most Engineers do.

We were trying and experimenting with a bunch of thought of ideas and one of the start-up ideas was in e-commerce.

And be Engineers we were able to automate effectively everything in that e-commerce business except the part around shipping and Logistics.

And so every time you would have a bunch of folders we would have to run to the post office here in Willis Tower Chicago in the basement,

they have a post office and we would have to stand in line and basically ship out those orders out and that became the most manual and painful part of our e-commerce business.

And we wanted to find ways of automating that.

[2:58] And we would call up a bunch of these existing companies 3pls who helped companies with the shipping and Logistics take all three pills third party Logistics providers.

And none of them wanted our business because we were too small for them,

and so that got us thinking as to hey how do others small to mid-sized e-commerce businesses figure out their shipping and Logistics we realize that there really isn't a good alternative for businesses like ours who are you know ramping up e-commerce businesses and that caught us into,

thinking what should pop can be.

And how did the name c

EP288 - News and Q4 Earnings Reports  News Amazon Stock Split Shopify Fulfillment Network eBay “The Vault” Twitter E-Commerce Pilot Retail Media Networks are on fire Inflation continues to rise Q4 Earnings Reports Winners Dicks Sporting Goods Walmart Target Neutral
Best Buy Ulta Kohls Gap Nordstrom Ralph Lauren Losers
Dollar Tree Abercrombie & Fitch Macy’s Episode 288 of the Jason & Scot show was recorded on Thursday March 10, 2022.
http://jasonandscot.com
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
Transcript Jason:
[0:23] Welcome to the Jason and Scot show this is episode 288 being recorded on Thursday March 10th 2022,
I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scott Wingo.
Scot:
[0:39] Hey Jason and welcome back Jason Scott showed listeners Jason covid is defrosting and you are getting yourself back on a plane and I saw that you went out to eat tail.
Jason:
[0:50] It is true I don’t know if listeners can see me knocking on wood when you say that but yeah I yes went to my first post covid trade show that felt like trade show from before covid which is cool.
Scot:
[1:04] Sprinkle what was what was the buzz in the like the first time and well I guess in RFC some folks got together did you end up you didn’t go to.
Jason:
[1:15] I did not go to in our app and an attendee and sit in our F was I think there are people that went in and found a good but attendance was significantly down from a normal and RF show.
Scot:
[1:28] Was kind of the first normal.
Jason:
[1:29] Yeah and the interrupt timing was just rough because that was kind of In the Heat of the Omicron variant like re-emerging and.
Um but so e-tail is in Palm Springs in February you know.
People are like turning off Mass mandates and it felt pretty good and so the show was sold out the hotel was fully booked and if you if I just popped you on at the trade show for.
It wouldn’t have felt any different than e-tail 2019 felt to me so I think people were like frankly pretty excited about getting back together.
And took full advantage of the you know typical trade show activities that cocktail parties and and all the frivolity.
So I did a couple of sessions I did a keynote interview with the chief marketing officer from Signet Jewelers and they have a pretty interesting story during the pandemic the,
you know they even have an interesting story in the metaverse that like I didn’t realize this but millions of people have gotten married on the metaverse and are buying jewelry for it.
Scot:
[2:39] Nice can you buy a is your diamond and ft.
Jason:
[2:43] In some cases yeah.
Scot:
[2:46] I’d like to see picture I found it.
Jason:
[2:49] Yeah
I don’t want to actually bring up the topic of buying jewelry and then tell her it’s digital jewelry because that won’t that won’t go where I was wanting it to go.
But so so that was good I did a panel on on sort of growth tactics with a bunch of kind of younger digital native Brands and so that’s fun to get
you know some some different perspectives and some novel stuff and I did record a couple podcast there so listeners have that to look forward to will drop those over the next few weeks and so some good
good conversations with with real people in the industry.
Scot:
[3:26] What was the back of the hall conversations the you and I have talked a lot about the impact that the Apple and Google privacy changes have had was that kind of one of those
yeah you’re on the stage everything is Rosy but behind the scenes I was like oh no what are we going to do with this this whole thing that’s crashing down around us.
Jason:
[3:44] Yeah it depends I because I feel like there’s a couple of different cohorts

EP287 - Amazon Supply Chain Deep Dive with Marc Wulfraat http://jasonandscot.com

Marc Wulfraat is President of MWPVL, a global supply chain and logistics consulting firm, and one of the foremost experts outside of Amazon, into Amazons supply chain.

In this episode to do a deep dive into all the elements of Amazon's supply chain, how it compares to other third party logistics providers, and most importantly if and how other retailers should think about competing against the enormous advantage that Amazon's logistics infrastructure provides

Episode 287 of the Jason & Scot show was recorded on Thursday February 17, 2022.
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

Transcript
Jason:
[0:23] Welcome to the Jason and Scot show this is episode 287 being recorded on Thursday February 17th 2022 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo.

Scot:
[0:39] Hey Jason and welcome back Jason Scott show listeners
Jason were about 300 episodes into what I would like to call our podcasting journey and sometimes our timing has been terrible over that 300 episodes sometimes we roll the dice and
it comes up the right way tonight's episode is probably the best timing episode we've ever had
I mention this because yesterday Shopify announced their Q4 earnings that were pretty strong
but then they dropped a bit of a bombshell on Wall Street they announced that they're going to spend over a billion dollars on the next 3 years on what they call sfm Shopify fulfillment Network and they're going to compete with Amazon's FBA capabilities
and they also kind of said and we're going to essentially get to 2-day delivery across 90% of the United States
you and I were skeptical about that on on social media I said that's nice but Amazon has spent over 80 billion to get there and then you said.

Jason:
[1:37] Yeah that there are also targeting a service level that's kind of antiquated like like to day is Amazon 2010 here in 2022 you know it's
at worst next day and increasingly at same day for millions of skews so I was a little surprised that they
their big splash was that they were going to invest a billion dollars to get Amazon service level from 10 years ago.

Scot:
[2:00] Yeah that's where our timing gets interesting because you and I have long wanted to do an Amazon Logistics fulfillment Deep dive
and the person that knows more about this than anyone except for the folks inside of Amazon
is Mark Wolfe rat he is the president of mwp DL and we are really excited to have him on the show talk about all things Logistics.

Marc:
[2:23] Well thank you kindly for having just gone through some really appreciate it before this.

Jason:
[2:27] Oh my gosh Mark were thrilled to have you
Scott's too shy to mention it but but this is a rare circumstance where Scott is a fanboy of you because,
every time there's there's new data about Amazon's investment in their various elements of the
fulfillment Network he's forwarding stuff to me and he's like hey did you see what Mark and cover this week so I'm probably not gonna be able to get a word in edgewise but before Scott jumps in with the questions we do always like to get
a brief background of our guests and I'm super curious
understand how you got into the supply chain space and and sort of what led you to found em W PV l.

Marc:
[3:12] Oh gosh well did I was a mathematician in my University days and,
I just accidentally got a job as a consultant you know what I got out of school and it was we didn't know what the word supply chain was back then it just didn't exist so I started a Consulting and distribution and then,
eventually went out and founded my own company and you know today we called Supply chains fo

EP286 - Amazon Q4 Earnings 
Amazon released their Q4 (and full year) earnings for 2021 on Thursday February 3rd. In this episode we do a deep dive into all the details.
Key Topics:
Amazon North American Revenue grew 18.4% in 2021, which was just above the industry average of 17.9% Amazon has broken out their ad revenue for the first time. In 2021 total revenue was $31.16B growing at 32% Year over Year. Ready Jason’s Forbes Article here. Amazon is raising the rates for Amazon Prime from $119 to $139 per year. Want to learn about Amazon’s sneaky fulfillment advantage (Amazon Key for Business)? Check out our YouTube video here
Episode 286 of the Jason & Scot show was recorded on Thursday February 3, 2022.
http://jasonandscot.com
Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
Transcript Jason:
[0:23] Welcome to the Jason and Scot show this is episode 286 being recorded on Thursday February 3rd 2022 I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-hosts Scot Wingo.
Scot:
[0:38] Hey Jason and welcome back Jason Scott show listeners.
I’m dying to talk Mandalorian with you but I don’t want to do any spoilers so I’m just going to skip the Star Wars chat this week until I think we’ll give it until all the episodes out plus two or three weeks and then we can talk about so until then.
It’s business only.
Jason:
[0:58] I accept your promise for a later conversation I would only say watch it people go watch it.
Scot:
[1:05] Yeah it’s gotten really good okay so it has been Star Wars dramas aside it’s been a mega cap Tech stock drama this week so it’s been a very interesting week.
And we’re excited to kind of culminates in the Amazon news that came out today so this is this is our hot take on Amazon’s Q4 but I think it’s important to back up
about six steps before we jump into that briefly so setting the stage back in episode 257.
We were super Clairvoyant and in March of 2021 you and I were the first I’m pretty sure and we can get you into fat check this.
A lot of people were talking about am apples I DFA and that’s their new privacy where they’re killing the cookie and doing a variety of things to really limit the amount of tracking available to apps.
Inside of their ecosystem amongst email and a bunch of other stuff but the primary one is apps can no longer really track what’s going on
there’s a lot of talk in the ad World about that but you and I believe were very early talking about the impact on e-commerce so.
So we had that and then you know I went back and looked at our notes and our prediction was that this was going to put Facebook in a world of hurt.
So then Flash Forward.
[2:25] Past this is a in your hot tub time machine and episode 285 which we did a couple weeks ago our previous episode you took us through some really good data we got a lot of really good feedback from that show from folks and everyone enjoyed your presentation.
And except for that one person who said that you’re too verbose and your slide presentations are too long so shame on them anyway they in there.
Jason:
[2:48] They’re probably not listening to our super long podcast.
Scot:
[2:51] It probably we self-selected them out there listening to some 5 Minute Podcast.
Or they’re listening to us on 4X and they’ve totally missed this whole segment anyway so you one of the data points you put out there that is that e-commerce crew 18% that right.
Jason:
[3:09] You do yeah well no retail grew 18%.
Scot:
[3:11] Retail grew 80% okay so that was kind of the watermark and then e-commerce grow a little bit more is that correct like 21 or so.
Jason:
[3:18] So we don’t know for sure non-store sales grew about 20.
Scot:
[3:22] Yeah okay