The Leaky Bucket

Ian Morgan

Most service businesses are leaking profit — through costs they've stopped questioning, margins they've never properly tested, clients they've quietly lost, and revenue they've never asked for. The Leaky Bucket is the show where we open a real business file and find out exactly where the money is going. Each episode, Ian Morgan — Group CEO of MBS Accountants — works live through the finances of a real service business scenario. One company. Four sessions. Costs, margins, churn, average order value. Every leak identified. Running total revealed. No theory. No frameworks. Just numbers — and what they tell you when someone actually looks. If you're running a service business turning over £500k to £10m and your accountant has never shown you this, this show is for you. The numbers always reveal the leak.

  1. We Found £120,000 in a Business That Was "Doing Fine"

    MAY 13

    We Found £120,000 in a Business That Was "Doing Fine"

    A commercial HVAC contractor had been in business for 12 years. £1.4 million turnover. £128,000 net profit — about 9p in every pound. Their accountant said the accounts looked fine. In this episode, Ian works through the full Chaos to Clarity process live — four sessions covering costs, margins and pricing, client retention, and average order value. What they found across those four sessions: £119,805 in profit improvement. Nearly matching the entire net profit the business made last year. Without adding a single new client. Some of the highlights: a software subscription last logged into in November 2023 still billing every month; a restaurant ordering tool running silently on an HVAC firm's bank account; the same drill purchased four times in twelve months; and a sales director with an 81% win rate who had been discounting almost every quote for years — with no data showing the discounts were doing anything. If you've ever wondered what a fresh set of eyes on your numbers might find, this episode shows exactly how that process works. ——— Try the free Profit Gap Tool — 4 minutes, personalised to your business: https://tool.mbsaccountants.co.uk Book a free Profit Discovery Call with Jason: https://api.leadconnectorhq.com/widget/booking/OewmVBzuokPTISNYtRau MBS Accountants · Gloucester · mbsaccountants.co.uk Support the show We hope you enjoyed this episode You can find out more about us using the links below Know your Business Financial Health? Check this Score Card Ian's LinkedIn Account The Leaky Bucket Youtube Channel MBS Accountants Website

    49 min
  2. We Found £138,000 in a £1.1m Creative Agency — Here's Exactly How

    APR 29

    We Found £138,000 in a £1.1m Creative Agency — Here's Exactly How

    Apex Creative Agency turns over £1.1 million and made £118,000 profit last year. Their accountant told them that was fine. In this episode Ian works through their numbers live across four sessions — a costs audit, margins and pricing review, churn and retention analysis, and average order value mapping — and identifies £138,632 of additional profit available to the business. No new clients required. No redundancies. Just a proper look at what the numbers were already saying. What gets found: an office lease for 30 people when there are 5 in the team. Software being paid for that nobody uses. A broadband contract sitting on 2020 rates. A pricing discount that's been given on every single pitch without ever being questioned. Eight years of retainer clients with no price increase. Four clients who left quietly — and nobody ever picked up the phone. This is based on real client scenarios from our work with service businesses. If this sounds like your business, try the free Profit Gap Tool at tool.mbsaccountants.co.uk.  It takes around five minutes and shows you where your profit is leaking. If what you find makes you want to go deeper, book a free call with Jason, our Head of Growth — and if it makes sense, we'll do a full Chaos to Clarity session together with a complete money-back guarantee. The numbers always reveal the leak. Support the show We hope you enjoyed this episode You can find out more about us using the links below Know your Business Financial Health? Check this Score Card Ian's LinkedIn Account The Leaky Bucket Youtube Channel MBS Accountants Website

    42 min

About

Most service businesses are leaking profit — through costs they've stopped questioning, margins they've never properly tested, clients they've quietly lost, and revenue they've never asked for. The Leaky Bucket is the show where we open a real business file and find out exactly where the money is going. Each episode, Ian Morgan — Group CEO of MBS Accountants — works live through the finances of a real service business scenario. One company. Four sessions. Costs, margins, churn, average order value. Every leak identified. Running total revealed. No theory. No frameworks. Just numbers — and what they tell you when someone actually looks. If you're running a service business turning over £500k to £10m and your accountant has never shown you this, this show is for you. The numbers always reveal the leak.