The Loyalty Map infoedge LLC

Tune in to the latest episode of The Loyalty Map where we interview Serena Riley, Director of Customer Experience at SkySpecs. We dive into the importance and challenges of implementing customer portals that enable improvement in the health, engagement, and adoption of customers. 

Connect with Serena Riley at:

https://www.linkedin.com/in/serenariley/ 

Tune in to the latest episode of The Loyalty Map where we interview Bill Staikos, head of customer experience at Freddie Mac and host of his own podcast called Be Customer Led as we dive into the importance of employee/workforce experience and how developing a sound EX can be beneficial for your company. 
In this episode, we cover several key topics including:
How would you define employee experience and how do you measure it? [6:32]How do you justify and explain the ROI on investing in employee engagement? [20:26]How has employee experience been impacted by COVID? [Timestamp]And many more!Connect with Bill Staikos
https://www.linkedin.com/in/bill-staikos-007/https://becustomerled.captivate.fm

Tune in to listen to our discussion with Brett Thornton, Vice President of VX & Retail at Avocado Green Brands, a leader in sustainable bedding. We will be exploring the VX initiative Brett pioneered during the tumultuous pandemic environment and how these new technologies will impact the future of retail as a whole. 

Tune in to listen to our discussion with Kieron Leppard, VP of Experience Design at HUGE, a global experience agency. We will be exploring how he helps companies become trusted parts of people's lives by creating products, services, and brands that people love. 

Tune in to listen to our discussion with Sedge Beswick, the Managing Director of SEEN Connects, an influencer marketing agency. We will be exploring the world of social media, specifically influencer marketing, how it enhances your business, and harnessing the power of advocacy to generate impact.

Tune in to listen to our discussion with David Yoo, the Chief Digital Officer at Blue Cross and Blue Shield of Louisiana, where we explore the hurdles, data, and steps necessary along the way to starting a CX program in an organization.