The Mane Confessions

Angela Goff

The Mane Confessions is the podcast where beauty pros get real. Hosted by Angela Goff—extensions artist, salon owner, and mentor to stylists—this show spills the unfiltered truth about what it really takes to build a thriving career behind the chair. Expect raw conversations about salon life, honest business advice that actually works, and zero tolerance for gatekeeping. Whether you’re a new stylist finding your footing or a seasoned pro ready to scale, The Mane Confessions is your go-to for growth, inspiration, and a little bit of chaos. Confession: You’re going to want to subscribe.

Episodes

  1. 08/18/2025

    09. Retention Is the Real Revenue: How to Keep Clients Coming Back with Heather Kemp

    What if the secret to a thriving beauty business wasn’t about chasing the next new client… but about truly keeping the ones you already have? In this powerful conversation on The Mane Confessions, Angela sits down with Heather Kemp — a stylist at The Mane Atelier for 6 years — whose impeccable retention has made her one of the most trusted and sought-after stylists in the salon. Heather shares what it really takes to build loyalty, why retention is the real heartbeat of your business, and the simple shifts that turn one-time guests into lifelong clients. From mastering the rebooking conversation to creating a guest experience that feels personal, consistent, and unforgettable, Heather opens up about the mindset and strategies that keep her books full year after year. Whether you’re new behind the chair or a seasoned stylist ready to strengthen your foundation, this episode will remind you that consistency is currency. It’s less about hustling for more—and more about nurturing what’s already in your hands. In this episode, we explore:✦ What client retention really means (and why it’s not just rebooking)✦ Heather’s top strategies for rebooking, customized consultations, and client care✦ The biggest reasons clients don’t come back—and how to avoid them✦ Digital-age tools for staying connected without overwhelming your guests✦ The mindset and energy that makes clients feel valued, seen, and eager to return Let's Connect: ✦ Click ⁠here⁠ to follow Angela on Instagram✦ Click ⁠here⁠ to learn more about the show

    1h 10m

Ratings & Reviews

5
out of 5
3 Ratings

About

The Mane Confessions is the podcast where beauty pros get real. Hosted by Angela Goff—extensions artist, salon owner, and mentor to stylists—this show spills the unfiltered truth about what it really takes to build a thriving career behind the chair. Expect raw conversations about salon life, honest business advice that actually works, and zero tolerance for gatekeeping. Whether you’re a new stylist finding your footing or a seasoned pro ready to scale, The Mane Confessions is your go-to for growth, inspiration, and a little bit of chaos. Confession: You’re going to want to subscribe.