The Master Integrator Podcast

Paul Skelton
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The Master Integrator Podcast is where Australia’s smart home technology industry gets real. Hosted by Paul Skelton — a longtime industry journalist and current Regional Development Consultant for CEDIA in Australia and New Zealand — this series goes beyond product hype to explore the people, policies, and practices shaping the future of home integration. Each episode features candid conversations with integrators, educators, builders, designers, and policy leaders who are challenging the status quo and building a more professional, sustainable, and inclusive industry. Whether you’re on the tools, running a business, designing the systems, or shaping the rules — this podcast is for you. No fluff. No buzzwords. Just honest, grounded conversations about what it takes to make this industry better.

  1. Thinking in Systems: How Human-Centric Design Changes Everything with Peter Milojkovic

    MAY 10

    Thinking in Systems: How Human-Centric Design Changes Everything with Peter Milojkovic

    Most integration projects are built component by component. A screen here. A speaker there. A controller somewhere in the middle. And then, somewhere down the track, it stops working the way the client expected — and nobody can quite work out why. Peter Milojkovic has spent his career thinking about why that happens. As Director of Zennio Australia and Tecport, he sits at the intersection of electrical, AV, and building automation — and he has a very clear view on what separates the projects that hold up from the ones that don't. In this episode, we dig into systems thinking and human-centric design — two ideas that sound abstract until Peter makes them very concrete. We talk about what it actually looks like to design a system around the person who lives or works in it, why interoperability matters more than most integrators realise, and what the integrators who are thriving in 2026 have in common with the ones who are struggling. This is a conversation for anyone who has ever finished a job and wondered if there was a better way to have approached it from the start. WHAT WE COVER Why component-by-component thinking creates problems that only show up later — and what systems thinking actually fixesWhat human-centric design means in practice on a real projectHow to talk to a client about system design without losing them in two minutesWhy interoperability is a commercial argument, not just a technical oneWhat skills integrators already have that translate directly into more sophisticated system deliveryWhere Peter sees the integration industry heading — and what that means for the businesses operating in it today ABOUT THE GUEST Peter Milojkovic is the Director of Zennio Australia and Tecport. With deep experience spanning electrical, AV, and building automation, Peter works with integrators across Australia on system design, standards-based integration, and next-generation project delivery. EPISODE SPONSORS This episode of Master Integrator is brought to you by ADI Global, Sonance (distributed by Amber Technology), and Kolosseum. LINKS & RESOURCES Zennio Australia — zennio.com.auTecport — tecport.com.auMaster Integrator — masterintegrator.com.au Subscribe on Apple Podcasts, Spotify, or wherever you listen

    54 min
  2. ADI Expo & Training Tour 2026 — Exhibitor Preview

    APR 26

    ADI Expo & Training Tour 2026 — Exhibitor Preview

    This episode is a special preview of the ADI A/NZ Expo and Training Tour 2026 — the region's largest multi-day training and technology event for professional integrators. In place of our usual single-guest format, Paul sits down with exhibitors from across the Tour to find out what they're bringing, who should stop by, and what conversations they're hoping to have on the floor. Guests featured in this episode: ADIControl4Yeelight Pro & SmartLichtChowmain SoftwareCoolAutomationSonosLEA Professional and SurgeXThor TechnologiesDendo SystemsPaul also appears in his capacity with CEDIA with updates on the apprenticeship program and the new Integrator Advantage Program, plus a special offer for new members who sign up on-site at the Expo. And if you've been thinking about coming on the podcast — the Tour is your chance to come and talk to Paul in person. ADI Expo & Training Tour 2026 dates: Adelaide — 5–6 May | Crowne Plaza AdelaidePerth — 19–20 May | Residence on Langley ParkBrisbane — 2–3 June | Brisbane Marriott HotelSydney — 16–17 June | Four Points by Sheraton Sydney, Central ParkMelbourne — 30 June–1 July | Melbourne Marriott Hotel DocklandsAuckland — 21–22 July | Four Points by Sheraton Auckland Expo entry is free. Training places are limited. Register: https://bit.ly/ADIGlobalExpo-EventbriteCollection-Link Training schedule: https://bit.ly/adiglobal-trainingschedule-email More about ADI Global: https://bit.ly/adiglobal_apacThanks to our sponsors - ADI Global, Sonance by Amber Technology, Kolosseum, and Connected magazine.

    1h 26m
  3. Doing Good with AV - with Ian Morrish

    APR 12

    Doing Good with AV - with Ian Morrish

    What happens when an AV industry veteran watches a terminally ill child light up in front of a donated cinema system — and decides to do it again? In this episode of Master Integrator, host Paul Skelton sits down with Ian Morrish — founder of Together for Cinema and the driving force behind the new GivingBack.Tech platform — for a conversation about purpose, industry generosity, and what happens when you point the skills of our trade at something that really matters. Ian has spent 35 years in the AV industry — including long stints with CEDIA and the ISE show — and in 2009, he started something he didn't quite have a name for yet. Today, Together for Cinema has installed 58 fully donated cinema rooms across children's hospices, adult hospices, hospitalwards, and respite care centres in the UK, with a combined value of over £1.55 million. Every install. Every piece of gear. Donated. Every integrator. Volunteered. Now Ian is turning his attention to GivingBack.Tech — a new platform designed to redirect second-hand, discontinued, and B-stock AV equipment from industry warehouses to registered charities and community interest companies across the UK. Launching to beneficiaries in May 2025, it's a simple idea with enormous potential, and it's already attracting support from some of the biggest names in the business. This episode covers: How Together for Cinema started with one phone call and a donated 35,000-pound systemThe moment Ian knew he had to keep going — watching a little girl called Bethany watching SpongeBob SquarePantsHow CEDIA integrators across the UK became the backbone of every installWhat it's like emotionally to run an organisation operating inside children's hospicesThe launch of GivingBack.Tech and why our industry has a landfill problem worth solvingIan's succession plans for Together for Cinema — and why the mission will outlast him  Connect with Ian Morrish Together for Cinema: www.togetherforcinema.comGivingBack.Tech: www.givingback.techIan is open to conversations with anyone in the industry who wants to get involved — in the UK or beyond. Reach out via the websites above or contact Master Integrator.   This Episode is Proudly Supported By ADI Global Distribution One of the world's leading distributors of security, AV, and low-voltage products. Trusted by integrators across Australia, New Zealand, and globally. Visit: www.adiglobal.com  Sonance — Distributed by Amber Technology The gold standard in architectural audio. Sonance loudspeakers are engineered to disappear into your design while delivering exceptional sound. Distributed in Australia and New Zealand by Amber Technology. Visit: www.ambertech.com.au   Kolosseum Specialists in high-performance home cinema, lighting and automation system design and documentation. Kolosseum partners with integrators to deliver world-class experiences for their clients. Visit: http://kolosseum.io   Connected Magazine The essential publication for the connected home and building technology industry in Australia. Stay current with the people, products, and projects shaping our industry. Visit: www.connectedmag.com.au   Subscribe to Master Integrator wherever you get your podcasts. Follow Paul Skelton on LinkedIn for industry news, industry updates, and new episode announcements. #MasterIntegrator #AVIndustry #TogetherForCinema#GivingBackTech #HomeAutomation #CustomInstall #AV

    57 min
  4. Service That Sells: Building Recurring Revenue and Happier Clients – with Sarah Bradsell

    MAR 29

    Service That Sells: Building Recurring Revenue and Happier Clients – with Sarah Bradsell

    In this episode of Master Integrator, Paul Skelton is joined by Sarah Bradsell, Aftercare Manager at SMC, to explore how structured service and maintenance programs can transform integration businesses. Sarah shares her journey from reception desk to leading a 12-person aftercare team, and explains why aftercare must be designed, resourced, and sold with the same intent as projects. The conversation unpacks the realities of reactive vs proactive service, how to build service agreements that actually work, and why aftercare is fast becoming a competitive advantage for professional integrators. Topics covered include: Why service is often undervalued in integration businessesReactive vs proactive aftercareBuilding and pricing service contractsRemote support and monitoring as force multipliersSetting boundaries with clientsDocumentation and reporting disciplineHow aftercare drives upgrades and long-term revenueWhy service needs dedicated people and systemsSmall steps integrators can take to get started Guest: Sarah Bradsell – Aftercare Manager, SMC Sponsors: ADI GlobalSonance, distributed by Amber Technology Kolosseum Connected Magazine CEDIA Contact: info@masterintegrator.com.au

    58 min
  5. Busy, Broke, and Burnt Out: Why Integrators Fail (and How to Avoid It) – with Leslie Shiner

    MAR 15

    Busy, Broke, and Burnt Out: Why Integrators Fail (and How to Avoid It) – with Leslie Shiner

    In this episode of Master Integrator, Paul Skelton is joined by Leslie Shiner, a long-time financial management consultant to the CEDIA channel, to unpack the real financial pressures facing integration businesses. Drawing on decades of experience, Leslie explains why many integrators struggle despite strong demand, how misunderstandings around margins, cash flow, and deposits quietly destroy businesses, and what owners can do to regain control. This is a practical, unfiltered conversation about profit, pricing, estimating, labour, cash flow, and the mindset shifts required to build a business with longevity. Topics covered include: Why “busy” often means underpriced The three ways to improve profitability — and the one to avoid Why customer deposits are liabilities, not income How one bad job can erase multiple good ones Margins vs markup (and why they’re often misunderstood) Estimating mistakes that cost real money Why jobs lose profit in the final 10–15 percent Delegation, boundaries, and lifestyle vs growth businesses Raising rates without losing clients Sponsors: ADI Global Sonance, distributed by Amber Technology Kolosseum Connected CEDIA Contact: info@masterintegrator.com.au

    59 min
  6. Leadership, Legacy, and Giving Back: A Conversation with CEDIA Chair Amanda Wildman

    MAR 1

    Leadership, Legacy, and Giving Back: A Conversation with CEDIA Chair Amanda Wildman

    In this episode of Master Integrator, Paul Skelton is joined by Amanda Wildman, integrator, business owner, and newly appointed Chair of CEDIA’s Global Board. Amanda shares her personal journey into the integration industry, the challenges she faced building confidence and credibility, and the mentors who helped shape her path. She reflects on imposter syndrome, representation, and the realities of running a small integration business while volunteering at a global level. The conversation also explores Amanda’s priorities as Chair, including education, certification, volunteer engagement, and ensuring CEDIA remains relevant and accessible across global markets — including Asia-Pacific. This is an honest, human discussion about leadership rooted in service, not status. Topics covered include: Entering the industry later in life Confidence, imposter syndrome, and asking questions Being a woman on job sites and in leadership roles The realities of small business ownership Volunteering and professional growth What the CEDIA Chair role actually involves Global representation and emerging markets Education, certification, and workforce development Why volunteers are CEDIA’s greatest asset Guest:Amanda Wildman – Chair, CEDIA Global Board | Owner, TruMedia Sponsors: ADI Global - call 1800 990 548Kolosseum - http://kolosseum.ioConnected Magazine - www.connectedmag.com.auCEDIA - http://cedia.org/joinUni SC:To participate in the University of the Sunshine Coast's survey, visit https://tinyurl.com/ycy8cmxdContact:Email Master Integrator at info@masterintegrator.com.au, or visit www.masterintegrator.com.au

    1h 10m
  7. Cybersecurity Is No Longer Optional for AV Integrators – with Jeff Sonnleitner

    FEB 15

    Cybersecurity Is No Longer Optional for AV Integrators – with Jeff Sonnleitner

    In this episode of Master Integrator, Paul Skelton is joined by Jeff Sonnleitner, cybersecurity educator and long-time CEDIA instructor, to unpack what cybersecurity really means for professional AV and smart home integrators. Jeff explains why modern AV systems are increasingly targeted, how everyday smart devices create hidden entry points, and why integrators can no longer treat network security as someone else’s responsibility. The conversation also explores the human side of cybersecurity, the rise of AI-driven threats, the importance of ongoing system maintenance, and how integrators can turn cybersecurity from a risk into a value-adding service. Topics covered include: Why AV systems are attractive cyber targets Residential vs commercial cybersecurity risks The hidden danger of everyday smart devices Why hardwired systems still matter The human factor as the weakest link AI, automation, and emerging threats Cybersecurity as an ongoing service, not a one-off task Why education is now essential for integrators and clients Guest:Jeff Sonnleitner – Cybersecurity Educator, CEDIA Instructor Sponsors: Kordz AustraliaKolosseumConnected MagazineCEDIA Contact: info@masterintegrator.com.au

    50 min
  8. The State of the New Zealand Integration Market – A New Voice, with Adam Liddington.

    FEB 1

    The State of the New Zealand Integration Market – A New Voice, with Adam Liddington.

    In this episode of Master Integrator, Paul Skelton is joined by Adam Liddington from Smarta Automation & AV to discuss the current state of the New Zealand smart home and AV integration market. As a newer entrant to the industry, Adam brings a fresh and grounded perspective on consumer confidence, market conditions, workforce challenges, and what integrators need to do to ensure long-term viability. The conversation explores where the NZ market feels strong, where it’s under pressure, and how education, collaboration, and industry engagement can help move things forward. Topics covered include: Entering the integration industry in New ZealandConsumer confidence and client behaviourMarket drivers and soft spotsSkills shortages and career pathwaysEducation and apprenticeshipsWhat the NZ industry needs to do nextWhy newer voices matter Guest: Adam Liddington – Smarta Automation & AV (New Zealand) Sponsors: Netvio, distributed by Kordz Australia - www.kordz.com.au Integrated Systems Europe - http://iseurope.org Kolosseum - http://kolosseum.io Connected Magazine - www.connectedmad.com.au CEDIA - www.cedia.org Contact: info@masterintegrator.com.au

    50 min
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About

The Master Integrator Podcast is where Australia’s smart home technology industry gets real. Hosted by Paul Skelton — a longtime industry journalist and current Regional Development Consultant for CEDIA in Australia and New Zealand — this series goes beyond product hype to explore the people, policies, and practices shaping the future of home integration. Each episode features candid conversations with integrators, educators, builders, designers, and policy leaders who are challenging the status quo and building a more professional, sustainable, and inclusive industry. Whether you’re on the tools, running a business, designing the systems, or shaping the rules — this podcast is for you. No fluff. No buzzwords. Just honest, grounded conversations about what it takes to make this industry better.

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