11 episodes

The Modern Experience Marketer is a collection of expert interviews, best practices, tips and ideas to help multi-location marketers convert customer experiences into revenues.

The Modern Experience Marketer Birdeye

    • Business
    • 5.0 • 10 Ratings

The Modern Experience Marketer is a collection of expert interviews, best practices, tips and ideas to help multi-location marketers convert customer experiences into revenues.

    Birdeye View 2023: Unlocking Enhanced Digital Customer Experience with BirdAI

    Birdeye View 2023: Unlocking Enhanced Digital Customer Experience with BirdAI

    Deepak Bahree, Chief Marketing Officer at Birdeye, leads us through an insightful expedition, spotlighting the transformative influence of BirdAI on Digital Customer Experience. This session delves into the evolution and ascension of the BirdAI platform, shedding light on its intricacies and its formidable impact on customer interaction and marketing strategy, exemplified through substantial use cases.Session overview:With a foundation solidly built upon groundbreaking technologies such as Ma...

    • 22 min
    Birdeye View 2023 - Fireside Chat with Google

    Birdeye View 2023 - Fireside Chat with Google

    Welcome to “Birdeye View 2023 - Day One - Fireside Chat with Google” where Dave Lehman, President and COO of Birdeye, steers an illuminating discussion with Uday Ghatikar, Field CTO at Google, and Kiran Bellare, Head of Product - Generative AI at Google. This insightful chat explores the formative role Google plays in crafting the digital space, with a lens focused on customer reviews, their business impact, and strategies for effective integration into marketing efforts.Session overview:Emba...

    • 30 min
    Birdeye View 2023: Birdeye CEO, Naveen Gupta Unveils the Future of AI-Driven Customer Experience

    Birdeye View 2023: Birdeye CEO, Naveen Gupta Unveils the Future of AI-Driven Customer Experience

    Birdeye CEO and co-founder Naveen Gupta, kicks off the Birdeye View Conference with a keynote, revealing exciting announcements and outlining his vision for the future of digital customer experience. Join us for this inaugural two-day event, where we’ll dive into AI's role in improving customer experiences for local brands and businesses all over the world. Hosted by Deepak Bharee, CMO of Birdeye, this conference is packed with insightful sessions into the future of digital customer experienc...

    • 16 min
    Birdeye View 2023: Harnessing AI for Local Businesses - A Discussion with Dave Lehman and Eric Boyd

    Birdeye View 2023: Harnessing AI for Local Businesses - A Discussion with Dave Lehman and Eric Boyd

    Dive into a captivating dialogue from the Birdeye View Conference 2023, as Dave Lehman (President - GTM at Birdeye) and Eric Boyd (Corporate Vice President of the AI platform at Microsoft) guide us through the riveting trajectory of Artificial Intelligence and its impactful presence in local businesses. Session overview:In this illuminating session, Dave and Eric unfold a profound conversation, highlighting the transformative journey of AI through its various stages of evolution. With Er...

    • 24 min
    Lessons for the Data-Driven Experience Marketer

    Lessons for the Data-Driven Experience Marketer

    This episode we talk with Matt Murphy, the Founder and the CEO of Fusion92, a marketing innovation company that he’s been leading for over 20 years. This episode really goes into depth on the breadth of changes in the modern experience marketer’s world over those 20 years - and how it continues to evolve. Matt provides his informed perspective on everything from the eclipse of advertising to the power of data to the prominence of customer experience in the modern marketer’s day-to-day wo...

    • 38 min
    Serving Over Selling: Relationship Marketing 101

    Serving Over Selling: Relationship Marketing 101

    What does it mean to truly serve customers, rather than sell to them? How does customer relationship marketing start from within - and what results come from doing it right? This episode we talk to Jessika Phillips, founder of the NOW Marketing Group and an expert synonymous with the world of relationship marketing. Our Q&A with her will help you to better build your brand, establish customer personas, bring in referrals from happy customers, and to engage in true, holistic experienc...

    • 33 min

Customer Reviews

5.0 out of 5
10 Ratings

10 Ratings

Arman R ,

Revenue Operations

Very informative! Love listening weekly

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