The Modernisation

AFDigital
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Welcome to The Modernisation!This Podcast is dedicated to the topic of business modernisation in the 4th Industrial Revolution, leveraging the power of cloud technology like Salesforce, to deliver personalised experiences and growth through automation, efficiency and scale.On this Podcast we talk about how to modernise organisations, and discuss everything including people, technology and data.You can expect to get advice from experts, industry news, and exciting MODERN thinking. Stay tuned!

Episodes

  1. 06/14/2020

    Interview: Philip Schweizer on Web Behavioural Data

    We have an awesome episode today! I’m joined by Philip Schweizer, the CEO and Co-Founder of SalesWings, a very modern web and email behavioural platform that integrates with Salesforce alongside many other technologies.  Today we’re going to be talking all about: How web behaviour tracking works and why it's importantWhat does the future of marketing look like in a Post Covid world LinkedIn: https://www.linkedin.com/in/philipschweizer/ Website: https://www.saleswingsapp.com/

    23 min

  2. 04/26/2020

    Interview: Scott Doughty on Mindfulness

    We have a very special episode today! I’m joined by Scott Doughty, the “CWO” or Chief Wellbeing Officer for Radiant, a Wellbeing, Resilience & Mindfulness consulting business that he founded. Prior to starting his business, Scott had a long and successful career in the Cloud Tech industry, working in senior leadership roles for giants like Adobe and Salesforce. Today we’re going to be talking all about: The emotional impact of Covid19How Biohacking, Yoga, meditation and breathing can helpTips on how you can get started with mindfulness at home Contact Scott: https://www.linkedin.com/in/scottcdoughty/

    1h 7m

  3. 04/19/2020

    Interview: Dr. Nader Chmait on Artificial Intelligence

    We have a mind blowing episode today! I’m joined by one of the smartest people I know, Dr. Nader Chmait who has a very interesting qualification - a PHD in Artificial Intelligence! He spends his days as a post-doctoral researcher at Victoria University in Melbourne, and a Data Scientist at Tennis Australia, where we met. Today we will go deep on how Nader has applied AI powered models to solve paradoxes that have been like troubling philosophers for centuries. He’s going to explain what Collective Intelligence is, how crowdsourcing enables this, and how we can predict the future if we have sufficient data. Then we will discuss the future post-corona, universal basic income, and key advice Nader has for organisations and individuals to adapt to the new normal. To contact Nader: Email: chmait.nader@gmail.comLinkedIn: https://www.linkedin.com/in/naderchmait/Google Scholar: scholar.google.com/citations?user=CsTjYDcAAAAJ&hl=enPublished: dl.acm.org/doi/10.3233/978-1-61499-672-9-542 Wiki & References: https://en.wikipedia.org/wiki/Wisdom_of_the_crowdhttps://en.wikipedia.org/wiki/Tragedy_of_the_commonshttps://en.wikipedia.org/wiki/Prisoner%27s_dilemmahttps://en.wikipedia.org/wiki/Amazon_Mechanical_Turkhttps://en.wikipedia.org/wiki/Laplace%27s_demonhttps://cacm.acm.org/magazines/2011/7/109892-searching-for-jim-gray/fulltext

    1h 18m

  4. 04/10/2020

    Interview: Dr. Daniel McCarthy on Customer Lifetime Value

    We have an AWESOME episode today! I’m joined by Daniel McCarthy, a Doctor of Statistics from Wharton University, the god co-parent of a little theory called Corporate Based Customer Valuation, which is a revolutionary and more accurate method to value a business using customer lifetime value and predictive modelling. Daniel is the co-Founder of several businesses, one of which was acquired by Nike 2 years ago. He also teaches and performs ongoing academic research at Emory University, in Atlanta. Some of the topics we will cover today include: How to measure Customer Lifetime Value?Why is it important to make decisions with Custom Lifetime Value in mind? How to contact Dr. Daniel McCarthy? LinkedIn: linkedin.com/in/danielmcc Twitter: @d_mccar

    51 min

  5. 04/04/2020

    Interview: Shailesh Kumar Tyagi on Corporate Sustainability

    I’m joined by Shailesh Kumar Tyagi who is the Managing Partner for APAC for GIST Advisory, who are a Swiss Sustainability Consulting Firm. Shailesh sits across several boards and earned his stripes from almost 10 years at Deloitte, and prior to that Ernst & Young. Topics What does a Sustainability Consultant do?Why your P&L needs to consider environmental and social costsAnd what are the responsibilities of ALL companies to do their part for Sustainability Questions What do you do? What is your educational background?How did you get into the world of sustainability, ESG, sustainable energy and climate change?In terms of sustainability and carbon reporting, how you see Australian companies performing? In an uncertain world, we operate, how you see COVID19 and other disrupters impacting the business and stakeholders?What is your advice to Millennials and post-millennials when it comes down to sustainability?What is the role of technology in sustainability?Do you think the corporate sustainability leaders have the information edge they need to win and become “future-ready”? How to contact Shailesh? linkedin.com/in/shaileshtyagi/

    50 min

  6. 03/29/2020

    Corona Crisis: 10 Challenges facing the Retail Industry

    In this webinar we are going to explore the top 10 Challenges facing the Retail Industry as a result of Corona Virus, as well as explore a response strategy. Top 10 Challenges facing the Retail Industry Panic buying ~ supply chain problemsCash-flow / revolving credit / liquidityBrick & Mortar forced closuresStatic Inventory on shelves Fixed Costs like Leases and obligationsLabour Costs ~ WFH / Stood-down employeesDeath by Product CategorySupply Chain availability and responsivenessConsideration increase due to job loss fearCase Risk for Employees Covid-19 Response Strategy: Communicate - to Customers, Staff, Suppliers and the Government.Seek Aid  - from Government, Banks and Non-Profit Organisations.Reduce Costs - brick & mortar, fixed, non-essential expenses and labour costs.Increase Sales - eCommerce, Marketplaces, sell relevant products, and build 1:1 customer journeys. Upcoming Webinars COVID-19 Social Listening Webinar - Tuesday March 31 12:30pm AEDTCorona Crisis Webinar: Education - Thursday April 2 10:30am AEDTOther Corona Crisis Webinars

    26 min

  7. 03/21/2020

    Interview: Ike Stranathan on Outsourcing to the Philippines

    We have a very special episode today! I’m joined by Ike Stranathan, my long time friend and respected business mentor - Ike is the Founder and CEO of STAFFVIRTUAL, a prominent and leading BPO or Business Process Outsourcing provider in the Philippines that specialise in live chat, financial and legal services, amongst other things. Some of the topics we will cover today include: Why Ike moved from Kansas all the way to Manila, Philippines to start a business, now 10 years oldHe offers insights on what it’s like to operate a business thereExplains the Economic model of outsourcing and how “transparent outsourcing” works Upcoming Webinar Title: RETAIL Industry's Corona Crisis Response When: Thursday 26th March at 10:30am (Sydney) Registration: https://attendee.gotowebinar.com/register/3274941968496331532

    45 min

  8. 03/15/2020

    Corona Virus - How Businesses Need to Adapt

    On today’s show we are going to talk about Covid-19 and what you can do to adapt your business to ensure it can mitigate any economic impact. I’m joined by my colleagues Pauline Pangan and Bibhu Pati as we discuss how businesses are impacted by the Corona Virus, and what leaders need to to do make the most of a challenging situation. What should business Leaders be doing now as Corona unfolds?How can we leverage technology now more than ever to help businesses survive given the crisis we’re facingWhat are some tips on how to WFH successfully?What should you do with your events and marketing activities?What are some ways to find new revenue streams online?What does sales/service/marketing in a world with social distance look like?How to manage a temporary downturn in sales?What support is there from the government?What to do if your employee is showing symptoms / confirmed case? Register for our upcoming webinar: How to Measure Trust in your Organisation on 17 March 2020: https://attendee.gotowebinar.com/register/8744265748000626443

    58 min

  9. 03/08/2020

    Interview: Pauline Pangan - International Womens Day and Leadship

    We have a very special International Women’s Day episode today! I’m joined by Pauline Pangan, my Co-Founder as we talk about her journey as a successful and powerful woman in business. Some of the topics we will cover today include: Her Journey as a female entrepreneurChallenges faced as a womenMaintaining work life balanceGreat advice and tips for men and women to see past gender in the workplace Upcoming Webinar Upcoming Webinar on the Tuesday 17 March at 10:30am Sydney time - where I’ll be speaking about how to measure Trust in an organisation, and also WHY it is so important to do so with automation on the horizon. To Register for the Webinar click here. Interview Questions As the first Founder of the company, I’d like to hear in your words the story of how AFDigital was founded?Let’s talk about International Women’s Day, how have you seen gender play a role in your own journey?What are the challenges women face, that men don’t?On the flip side - what are some benefits of being an amazing woman?What is your advice to women on how to be successful in a male dominated industry - like TechWhat made you want to be an entrepreneur in the first place?What challenges you the most in business?This year is the 9th year, what drives you to keep going?How do you maintain work-life balance?What would your advice be to 21 year old you?

    44 min

  10. 03/01/2020

    Interview: Tim Beard - Data Driven Organisations, DMPs, CDPs and the Future of Media

    In today’s episode I’m joined by Tim Beard, the Managing Director of Silver Bullet, a modern advertising and technology consulting company that specialise in DMP, CDP, data science and media activation among many other things.  Today we are lucky to be able to speak with Tim about everything from what a DMP and CDP are, how the media industry is changing, and the value of first party data, and responsibility that comes with it.

    39 min

  11. 02/23/2020

    Interview: Bibhu Pati - The Road to Salesforce Certified Technical Architect (CTA)

    In today’s episode I’m joined by Bibhu Pati, who is the resident Salesforce Technical Solution Architect at AFDigital, and we have a very exciting topic to discuss. Today we’re going to talk about Bibhu’s experience as he is embarking on the journey to becoming a Salesforce Certified Technical Architect in 2020, what it means, and what it involves. Bibhu has a lot of experience in the ecosystem, holding 21 Salesforce Certifications, he is just one step away from achieving the official god-level rank of Certified Technical Architect. Questions: How long have you been in the Salesforce ecosystem?What was your first experience with Salesforce?Tell us about your current role with AFDigital?What exactly is a Salesforce CTA?Why do you want to be a CTA?What skills/experience is required to be a CTA?Describe the CTA process?Where are you up to and what’s next?After achieving CTA, what will be your next focus? Well that’s a wrap folks! Today has been an excellent episode full of knowledge and wisdom from AFDigital’s very own Bibhu Pati, who explained his experience as he strives to become one of less than 300 CTAs globally. I know I certainly learned a lot today, and I hope you did to, now I need to catch up on some Trails and work on my next cert! Thank you so much for listening, and please if you have any questions or would like to request any topics be discussed on the Podcast, please reach out on our AFDigital social channels - @afdigitalsocial.com

    41 min

  12. 02/16/2020

    Salesforce Spring 20 Release

    Introducing our new Podcast! In today's show we are going to cover everything from our Vision and Plan, to World Tour Sydney on March 4, as well as covering the upcoming Spring 20' Release. -- Vision and Plan Not too serious Regular - most important Be useful for our customers, partners and prospects Share common advice, tips and tricks Practice what we preach Benefits to you Insights into latest martech trends Epiphanies Future Upcoming Event: World Tour Sydney - 4 March Discussion Topic: Salesforce Spring 20 Release Here are the key features discussed: Sales Cloud Task Queue Assignment HVS - API and Email branching CPQ Revenue Recognition Advanced Currency Management in Lightning Service Cloud Einstein Article Recommendations Channel Menu FSL - Global Actions Einstein Reply Recommendations Knowledge Articles work in Chat and Messaging Marketing Cloud - Jan 25th Audience Studio (formerly DMP): Identity Distributed Marketing - Quick Send from Case Pardot Snippets Enhancements Datorama - Marketing Assistant App - with Amazon NLP!! Datorama Data Lake! Audience Studio (DMP) - enhancements for CCPA - data deletion, data portability (copy), enhanced consent API Social Studio - Instagram Stories Publishing Einstein Messaging Insights - sudden drops/changes - notifications Einstein Copy Insights - Email Subject Lines Distributed Marketing - Bulk Quick Sends Commerce & Community Cloud New Order Management Reports for Einstein Recommendations Salesforce CMS Channel Menu Widget Platform Salesforce Data Mask Lightning Scheduler - Unauthenticated Scheduling Lightning Web Components - Local Development In-App Guidance for Lightning App Builder - with video Quip Admin Console Enhancements Attach formatted XLS to Report Subscriptions Einstein Voice Assistant Lightning Extension for Chrome = DARK MODE Clone Objects & Related Objects Email Scheduling in Lightning Task Queues Case Hover Over in List View Bulk Macros on multiple records Count Unique Values in Reports Login with Apple ID More API Calls - Default Daily raised from 15k to 100k, and max daily cap of 1m has been removed Mobile App - released Winter 20 is full steam Recycle Bin - one step clearing Trailblazer.me - your learning/profile Search - get related accounts Surveys - got awesomer When do these things come out? https://releasenotes.docs.salesforce.com/en-us/spring20/release-notes/rn_feature_impact.htm

    43 min
  • 12 Episodes

About

Welcome to The Modernisation!This Podcast is dedicated to the topic of business modernisation in the 4th Industrial Revolution, leveraging the power of cloud technology like Salesforce, to deliver personalised experiences and growth through automation, efficiency and scale.On this Podcast we talk about how to modernise organisations, and discuss everything including people, technology and data.You can expect to get advice from experts, industry news, and exciting MODERN thinking. Stay tuned!

Information

  • Creator
    AFDigital
  • Years Active
    2K
  • Episodes
    12
  • Rating
    Explicit
  • Copyright
    © 2026 AFDigital Pty Ltd
  • Show Website
    The Modernisation