The New Consulting Playbook: How AI is Transforming Client Expectations

This epispode highlights how AI is transforming the consulting industry, shifting it from a focus on lengthy reports and analyses to one driven by data-driven insights and measurable results. Key points include: - Clients are increasingly demanding AI-powered consulting services, with 75% expecting a positive impact and two-thirds saying they will stop working with firms that don't use AI. - Boutique consulting firms that emphasize agility, collaboration, and targeted results are well-positioned to thrive in this new AI-powered landscape. - AI enables consultants to automate tedious tasks, specialize in niche areas, price based on outcomes, and scale their businesses without large teams. - The new consulting model is built on five pillars: using evidence over opinions, delivering predictable outcomes, sharing knowledge, embracing quick iterations, and obsessing over results. - Consultants must demonstrate the tangible impact of AI, not just talk about the technology, to meet rising client expectations. - The rise of AI could lead to a more dynamic consulting ecosystem with more independent experts and flexible, network-based firms.