The New Flat Rate

The New Flat Rate
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  • BUSINESS
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There are a whole lot of misconceptions in the world of running a service business. The New Flat Rate podcast helps debunk the myths and begin a paradigm shift. For more information on The New Flat Rate, which is an automatic add-on selling system and process development company, go to TheNewFlatRate.com.

  1. 1D AGO

    What’s Next for Contractors: AI, Automation, and Opportunity

    On this episode of The New Flat Rate Podcast, hosts Natalie Koop and Danielle Putnam are joined by Sarah Ghirardo, Director of Pro Content at ServiceTitan and co-host of The TradeMarke Podcast, to discuss how marketing, AI, and mindset are changing the trades. Sarah shares practical ways contractors can use AI to improve efficiency (starting with missed calls), why authentic content matters more than perfection, and how to prepare for shifting search, automation, and customer behavior. A must-listen for contractors looking to market smarter while staying human.Social Media Links:InstagramTNFR- ⁠⁠https://www.instagram.com/thenewflatrate⁠⁠Sarah Ghirardo- https://www.instagram.com/sarahghirardo/?hl=enFacebookTNFR- ⁠⁠https://www.facebook.com/TheNewFlatRate⁠⁠Sarah Ghirardo- https://www.facebook.com/sarah.pellettghirardoLinkedInTNFR- ⁠⁠https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠Sarah Ghirardo- https://www.linkedin.com/in/sarah-ghirardo-%F0%9F%8E%AF-83049131/?trk=public_post_main-feed-card_reshare-textYouTubeThe TradeMarke Podcast- https://www.youtube.com/@TheTradeMarkePodcast-hl8qjLinks and Resources:⁠⁠https://thenewflatrate.com/https://www.servicetitan.com/

    33 min

  2. 12/30/2025

    Running a Home Services Business: Leadership, Burnout, and Growth

    In this episode of The New Flat Rate Podcast, Claire breaks down her path to becoming a franchise owner in home services, including the risks, mindset shifts, and support systems that made it possible. She shares honest insight into burnout, team culture, franchising realities, and the importance of building a business where people want to work—while still striving to be the best in a competitive market. Social Media Links: Instagram TNFR- ⁠⁠⁠https://www.instagram.com/thenewflatrate⁠⁠ Facebook TNFR- https://www.facebook.com/TheNewFlatRate⁠⁠ LinkedIn TNFR- https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠ Claire Carreras- https://www.linkedin.com/in/claire-carreras/ Links and Resources: ⁠⁠https://thenewflatrate.com/ https://www.1tomplumber.com/

    58 min

  3. 11/11/2025

    The Secret to Leading Like a Pro: Lessons from a Navy Veteran Turned Business Coach

    In this episode, Navy submarine veteran and business coach Dave Rossberg joins host Natalie Koop and co-host Danielle Putnam, CEO of The New Flat Rate, to talk about what real leadership looks like—beyond the buzzwords. From his experience leading one of the Navy’s lowest-performing submarine teams to the top 10% in the fleet, Dave shares how trust, clarity, and genuine care can transform any team. Whether you’re a business owner, manager, or aspiring leader, this episode dives deep into building stronger teams, empowering decision-making, and creating a culture where people lead because they want to, not because they have to.Social Media Links:InstagramTNFR- ⁠⁠⁠https://www.instagram.com/thenewflatrate/?hl=enDavid Rossberg- https://www.instagram.com/dave.rossberg/?hl=enFacebookTNFR- https://www.facebook.com/TheNewFlatRateDavid Rossberg- https://www.facebook.com/rossberg.daveLinkedInTNFR- https://www.linkedin.com/company/the-new-flat-rate-inc-/David Rossberg- https://www.linkedin.com/in/davidrossberg/Links and Resources:⁠⁠https://thenewflatrate.com/https://daverossberg.focalpointcoaching.com/

    36 min

  4. 10/27/2025

    How Contractors Can Build Stronger Teams and Brands With Thaddeus Tondu

    In this episode of The New Flat Rate Podcast, host Natalie Koop and co-host Danielle Putnam sit down with Thaddeus Tondu, CEO of On Purpose Media, to talk about the intersection of culture, purpose, and profit in the home service industry. Thaddeus shares how defining your company’s “why” and cultivating a strong culture can fuel sustainable growth—and why too many businesses lose sight of both as they scale. He breaks down the importance of appointing culture stewards, evolving core values as your business grows, and turning your existing customer database into a powerful marketing tool. Whether you’re an HVAC, plumbing, or electrical contractor, this episode delivers real-world insights on how to build a business that’s not just profitable—but purpose-driven.Social Media Links:InstagramTNFR- ⁠⁠⁠https://www.instagram.com/thenewflatrate⁠⁠⁠Thaddeus Tondu- https://www.instagram.com/thaddeustondu/?hl=enFacebookTNFR- ⁠⁠⁠https://www.facebook.com/TheNewFlatRate⁠⁠⁠Thaddeus Tondu- https://www.facebook.com/thaddeus.tondu/LinkedInTNFR- ⁠⁠⁠https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠⁠Thaddeus Tondu- https://www.linkedin.com/in/thaddeustondu/?originalSubdomain=caYouTubeThaddeus Tondu- https://www.youtube.com/@thaddeustonduLinks and Resources:⁠⁠https://thenewflatrate.com/https://onpurposemedia.com/https://www.facebook.com/thaddeus.tondu/

    36 min

  5. 10/18/2025

    Scaling Smart: How Modern Contractor’s CEO Builds Businesses That Sell

    In this episode of The New Flat Rate Podcast, hosts Natalie Koop and Danielle Putnam sit down with Teddy Slack, CEO of Modern Contractor, to uncover how he built and sold multiple service businesses by focusing on value instead of revenue. Teddy shares how flat rate pricing helped him double revenue in just 12 months, reach 43% EBITDA, and create companies designed to thrive without him. From pricing strategy to exit planning, this conversation is a must-listen for contractors ready to scale smarter and build a business worth buying.Links and Recourses:https://thenewflatrate.com/https://www.youtube.com/@teddyslackhttps://www.linkedin.com/in/teddyslack/

    31 min

  6. 10/03/2025

    The Contractor’s Guide to Marketing That Actually Works

    Today, Danielle Putnam, CEO of The New Flat Rate, sits down with Brennen Smith, Fractional CMO and founder of Compass Fractional, to unpack how contractors can stop wasting marketing dollars and start building strategies that actually drive revenue. From identifying “revenue levers” and constraints, to uncovering hidden cash flow in open estimates, Brennen explains how service businesses can think beyond quick fixes and set themselves apart in a crowded market. Whether you’re tired of guessing where to spend your ad budget, or you want a long-term plan that matches your company’s culture and vision, this episode is packed with practical takeaways you can put into action right away. Social Media Links: Instagram TNFR- https://www.instagram.com/thenewflatrate Facebook TNFR- ⁠⁠⁠https://www.facebook.com/TheNewFlatRate⁠⁠⁠ LinkedIn TNFR- ⁠⁠⁠https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠⁠ Compass Fractional- https://www.linkedin.com/in/smithbp/ YouTube Compass Fractional- https://www.youtube.com/@Brennen_Smith Links and Resources:⁠⁠ https://thenewflatrate.com/ https://compassfractional.com/ https://compassfractional.com/tools

    36 min

  7. 09/26/2025

    How to Know If Your Business Cash Flow Is Healthy – Insights from a Fractional CFO

    In this episode of The New Flat Rate Podcast, host Natalie Koop and CEO Danielle Putnam sit down with Tyler Martin, founder of CFO Made Easy and seasoned fractional CFO. Tyler shares hard-won lessons from scaling businesses to $25M+, selling to a multi-billion-dollar company, and guiding contractors through the financial growing pains that come with rapid expansion. From common cash flow mistakes and underpricing pitfalls to practical strategies for planning growth and staying profitable, this conversation is packed with clarity and encouragement for business owners. If you’ve ever looked at your bank balance and wondered if you’re really set up for growth, this episode will show you how to build a financial foundation that lasts.Social Media Links:InstagramTNFR- ⁠⁠⁠https://www.instagram.com/thenewflatrate⁠⁠⁠FacebookTNFR- ⁠⁠⁠https://www.facebook.com/TheNewFlatRate⁠⁠⁠LinkedInTNFR- ⁠⁠⁠https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠⁠CFO Made Easy- https://www.linkedin.com/in/thinktyler/YouTubeCFO Made Easy- https://www.youtube.com/@thinktylercfoLinks and Resources:⁠⁠https://thenewflatrate.com/https://cfomadeeasy.com/https://profitandgrit.com/

    30 min

  8. 09/20/2025

    The Future of Staffing in HVAC, Plumbing & Electrical with Alex Miranda

    In this episode, Danielle Putnam sits down with Alex Miranda, CEO and co-founder of Virtrify, to explore how virtual teams can transform home service companies. From missed calls and admin overload to profitability and freedom, Alex shares how HVAC, plumbing, and electrical contractors can scale smarter with virtual employees. He also opens up about the personal challenges that shaped his journey and why rethinking staffing is key to building a business that doesn’t own you.Social Media Links:InstagramTNFR- ⁠⁠⁠https://www.instagram.com/thenewflatrate⁠⁠⁠Virtrify- https://www.instagram.com/virtrify/#FacebookTNFR- ⁠⁠⁠https://www.facebook.com/TheNewFlatRate⁠⁠⁠LinkedInTNFR- ⁠⁠⁠https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠⁠Virtrify- https://www.linkedin.com/company/virtrify/YouTubeVirtrify- https://www.youtube.com/@VirtrifyLinks and Resources:⁠⁠https://thenewflatrate.com/https://www.virtrify.com/

    41 min
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out of 5
5 Ratings

About

There are a whole lot of misconceptions in the world of running a service business. The New Flat Rate podcast helps debunk the myths and begin a paradigm shift. For more information on The New Flat Rate, which is an automatic add-on selling system and process development company, go to TheNewFlatRate.com.

Information

  • Creator
    The New Flat Rate
  • Years Active
    2020 - 2026
  • Episodes
    110
  • Rating
    Clean
  • Copyright
    © The New Flat Rate
  • Show Website
    The New Flat Rate