The Next Level Podcast is a new type of business podcast. In this series, Nextiva conducts in-depth interviews with the people behind the companies, products, technologies, and processes you know and love. Learn their stories and discover how they achieved their goals personally and professionally, so you too can reach your highest potential.
The Keys to Contact Center Success
Contact centers and call agents have never been more important to business success than they are today. But the transition to remote work, staff shortages, and rising customer expectations are challenging even top-performing customer service teams.
Colin Taylor – contact center consultant and business owner – believes this difficult environment is actually a time of opportunity for delivering better experiences and reimagining the role of agents in a customer-first world. If your business wants to boost customer engagement and satisfaction through its contact center teams, this conversation will give you some helpful tips and insights!
There Are No Small Jobs in a Small Business
Helene Godin, entrepreneur and owner of By the Way Bakery, joins us in this week's episode of The Next Level Podcast hosted by Nextiva.
In this podcast, Helene talks about what drove her to start a small business and her philosophies for making it successful. She discusses the setbacks she faced as an untrained baker, translating prior skills into a new endeavor, and the lessons she learned by making it her job to know every job in the business.
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How to Overcome Failure and Change
Barry Moltz, Small Business Expert, Speaker and Author, joins us on this week's episode of The Next Level Podcast hosted by Nextiva. In this podcast, Barry talks about two pivotal topics for business owners - failure and change. As an entrepreneur himself, Barry has experienced both failure and change in spades, getting kicked out of one business and being laid off multiple times. Barry has learned a ton of lessons from these experiences, and joins the podcast to share some of his most important learnings for other small business owners with CX expert Micah Solomon.
Scaling Technology to Meet the Moment
Daniel Pentecost, CIO of Anyion and renowned success crisis expert, joins us in this week's episode of The Next Level Podcast hosted by Nextiva. In this podcast, Daniel talks about the challenges of being a success crisis expert – when brands experience hyper-growth and struggle to keep up with the workload. He mentions his role in setting up a contact center in 24 hours to help thousands of local Charlotte, NC businesses get the support they needed during COVID. Daniel talks about contact center technology trends he's noticed since the pandemic. Finally, Daniel gives some great advice to businesses that may be experiencing a success crisis right now and what they can do to mitigate it.
How to Grow Your Small Business
In this episode of The Next Level Podcast, best-selling author and customer experience expert Micah Solomon interviews SmallBizTrends Anita Campbell on her best practices for growing your small business. Listen as Anita breaks down her top tips for methodically growing your small business using simple techniques and tools.
Introducing the Next Level Podcast
Description: Meet the Next Level Podcast, a brand-new show brought to you by Nextiva. In this series, we'll be interviewing leaders in business and entertainment to learn how the strategies, habits, and mindsets they adopted to achieve success. Learn more here: nextiva.com/podcast.
Stories of Personal / Professional Growth
Love the premise of this show - always interested in hearing how successful people reach the top. There are many paths to the moutaintop - Gaetano and Yaniv really drill into the psychology of their guests and get to understand them on a human level. Great pod and must listen for anyone looking to achieve their goals.
Loved By the Way Bakery
This was a great intro to starting up a really small business. The owner spoke about the ups and downs and the host kept the conversation on point and fun. Short but sweet! Keep up the good work.
I’ve been looking forward to this podcast for a REALLY long time. Yaniv and Gaetano are incredible business minds, but they’re also incredible men. You aren’t gonna want to miss out on this content.