8 episodes

A podcast all about using Salesforce in Higher Ed? We’re here for it. Listen to the CACHE: Collective Advice for CRM in Higher Education!

The PodCACHE thepodcache

    • Courses

A podcast all about using Salesforce in Higher Ed? We’re here for it. Listen to the CACHE: Collective Advice for CRM in Higher Education!

    S2E1 - "I'm a Human of Requirement" - the Ivy League Throw Down with Corey and Dave

    S2E1 - "I'm a Human of Requirement" - the Ivy League Throw Down with Corey and Dave

    Its an Ivy League Throw Down....of knowledge! Corey Snow, Harvard University, and Dave DeMichele, Yale University talked with us about their institutions, how they manage being "internal partners" across campus, where they see user groups fitting in, and, of course, tips and tricks to success with Salesforce and Higher Ed.
    This was a fun one, and our first completely in-person interview with all 4 of us attending Dreamforce two weeks ago. Buckle in and listen up! This is a fun one with lots of information to share. We even had the LAST interview with Corey before he moves on to Salesforce.org. 
    Find us at thepodcache.com or on twitter @thepodcache. Now streaming on Apple PodCasts, SoundCloud, on our website, and SPOTIFY!

    • 38 min
    S1E6 - "Army of Unicorns" with Carrie Marcinkevage, Penn State University

    S1E6 - "Army of Unicorns" with Carrie Marcinkevage, Penn State University

    This episode takes us to Happy Valley, Pennsylvania where we interviewed Carrie Marcinkevage from Penn State University. Working on a shared vision for CRM, they have seen great success in the Smeal College of Business. Carrie told us about her PhD candidacy and topics she is studying; her dissertation will be on CRM Critical Success Factors in Higher Education. We learned about success factors in other industries and ethics in data collection and usage. It was also shared that she has an "army of unicorns" now after using this as their mascot for their CRM efforts. 
    If you are interested in being interviewed for her dissertation research, you can reach out to her on twitter (@CMarcinkevage) or by email (carriem@psu.edu). Frank and Haley will be scheduling their follow-ups soon! 
    Enjoy. Let us know if you want to be featured on an upcoming episode. Reach out to us on twitter @thePodCACHE, our website, thepodcache.com, or via email: haley@thepodcache.com.

    • 43 min
    S1E5 - "Enterprise Technical Aptitude" with Chris Tompkins, Indiana University

    S1E5 - "Enterprise Technical Aptitude" with Chris Tompkins, Indiana University

     
    In this episode, we talked inception at IU and then focused on team structure and capabilities. With 15 team members, Chris outlines the governance and prioritization that keeps them successful and nimble as they stretch across the enterprise at IU. He breaks down their staff into squads, tells us what he looks for in new staff (a clue is in our title) and answered many community questions. In our ending sequence, we talked about "seeking the golden apple." This was a fun one; we'll definitely have Chris back to talk more about the IU Convergence Cloud.
     
    As we discussed in this episode, make sure to check out crm.iu.edu if you haven't already!
     
    We want to hear from you! Engage with us on Twitter @thepodcache or leave a comment here!
     

    • 57 min
    S1E4 - "One Stop Pop-up" with Brian Karcinski, University of Florida and Carrie Otto, University of Minnesota

    S1E4 - "One Stop Pop-up" with Brian Karcinski, University of Florida and Carrie Otto, University of Minnesota

    "A Gator, a Gopher, a Sun Devil and Spartan walk into a bar..."
















    In our fourth episode, we welcomed two Higher Education Advisory Council members, Brian and Carrie. With a large public focus, we were able to talk about size and scale and the complexities that come with each of our campuses. Both schools have a long history with Salesforce, so we took a trip back to the inception of Salesforce and what it looks like today. We ended with a deep dive into their One Stop Shops and learn more about what is on their roadmap.









    We want to hear from you! Engage with us on Twitter @thepodcache or leave a comment here!




     


     

     

    • 41 min
    S1E3 - "Students Can Take Us There" with Zak Landrum, Westmont College

    S1E3 - "Students Can Take Us There" with Zak Landrum, Westmont College

     
    Back after a short break, we had a #CACHEup with Zak Landrum, Sr. Director of Advancement Services at Westmont College. We learned more about how the last 10+ (!!!!) years have unfolded making Westmont a site for innovation and development. With a very successful cohort program, they look to a second year with 11 students who will contribute to their re-platforming and merging of two Salesforce instances. Listen for inspiration and tips to take home to start your own #ZakAttack.
     
    We want to hear from you! Engage with us on Twitter @thepodcache or leave a comment here!
     

    • 45 min
    S1E2 - "Not a Data Dictionary? Count me in!" with Joanna Iturbe of the Leeds School of Business at University of Colorado, Boulder

    S1E2 - "Not a Data Dictionary? Count me in!" with Joanna Iturbe of the Leeds School of Business at University of Colorado, Boulder

    In a jam-packed interview, we talked with Joanna Iturbe, Director of CRM in the Leeds School of Business at the University of Colorado - Boulder.  We learned about Joanna’s love of live mascots and all of the specific products they use to power their end-to-end solution with Salesforce. Her infectious personality and infinite roadmap jump out with gusto: imagine empowering your “federated PowerUsers” with SnackForce every week!! Leeds is the epitome of all things #goals and we want to learn the secret to their success.  Listen for tips on Higher Ed Summit and where all that magic comes from.
     
    We want to hear from you! Engage with us on Twitter @thepodcache or leave a comment on our website (thepodcache.com)

    • 50 min

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