46 episodes

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimize clinical, operational, and financial processes while delivering exceptional care and support for patients and residents. With new topics and guests on each episode, we explore trends and solutions that make connecting and collaborating across the care continuum more important than ever for skilled nursing, life plan communities/CCRC, senior living, private duty, home health, and hospice providers.

The Post-Acute POV MatrixCare

    • Health & Fitness
    • 5.0 • 7 Ratings

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimize clinical, operational, and financial processes while delivering exceptional care and support for patients and residents. With new topics and guests on each episode, we explore trends and solutions that make connecting and collaborating across the care continuum more important than ever for skilled nursing, life plan communities/CCRC, senior living, private duty, home health, and hospice providers.

    Connecting care at home with Steve Herron, Senior Director, Long Term and Post-Acute Care, Cerner

    Connecting care at home with Steve Herron, Senior Director, Long Term and Post-Acute Care, Cerner

    Introduction
    In this episode of the Post-Acute POV, our host, Bob Anderson, VP of sales for home and hospice at MatrixCare is joined by Steve Herron, senior director of long-term and post-acute care at Cerner to have a conversation on connecting care at home.
    Join Bob and Steve as they discuss the partnership between Cerner and MatrixCare, the key types of data that should be exchanged when connecting care at home, formal and informal health networks, and the importance of creating a bridge between disparate EMRs and other sources to create one longitudinal record for the patient. Listen to their discussion below.
    Topics discussed during today’s episode:

    [01:30 – 04:15]: Steve provides an introduction on Cerner for listeners who may be unfamiliar and how the company became partners with ResMed.  
    [04:25 – 06:51]: Next, Steve dives into the factors that encouraged Cerner to choose MatrixCare as their EMR platform partner and how KLAS scores validated their decision.
    [7:02 – 12:44]: When it comes to interoperability and connected care at home, Steve provides the key types of data that should be exchanged.
    [12:53 – 15:01]: Next, the pair discuss how Cerner clients benefit from the partnership with MatrixCare.
    [15:16 – 16:04]: Steve explains the difference between community agencies and health system clients and how both can utilize MatrixCare via Cerner.
    [16:09 - 18:37]: The pair discuss formal and informal health networks and the importance of connecting disparate EMRs and other sources to create one longitudinal record for the patient.
    [18:41 - 22:33]: Steve describes the benefits of Healthy Intent, Cerner’s health network.
    [22:50 - 23:44]: Lastly, Steve explains that he believes the next phase of connecting care in the market will be what we choose to do with our data.

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about Cerner: https://www.cerner.com/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 24 min
    Driving operational success in home-based palliative care with Sarah Kivett, BSN, RN, CHPN, Director of Palliative Care Services, Hospice & Palliative Care of Iredell County

    Driving operational success in home-based palliative care with Sarah Kivett, BSN, RN, CHPN, Director of Palliative Care Services, Hospice & Palliative Care of Iredell County

    Introduction
    In this episode of the Post-Acute POV, our host, Melissa Polly, director of marketing for home & hospice, sits down with Sarah Kivett, BSN, RN, CHPN, director of palliative care services, Hospice & Palliative Care of Iredell County. The topic for their conversation is driving operational success in home-based palliative care and how to start a palliative care program within your organization.
    Join Melissa and Sarah as they discuss the foundation of success for a new palliative care program: ensuring organizational buy-in, understanding payer sources, being patient, and more. This episode will provide a firsthand look at obstacles your organization may face when starting a palliative care program and tips for finding success. Listen to their discussion below.
    Topics discussed during today’s episode:

    [01:11 – 03:23]: Sarah provides her origin story and explains outpatient palliative care and its importance.
    [03:35 – 06:05]: She then shares her top tips for creating a successful palliative care program, including organizational buy-in and a strong understanding of palliative care.
    [6:21 – 9:20]: Next, Sarah and Melissa discuss the reasons organizations may fail when starting a palliative care program, including being impatient and failing to understand their payer sources.
    [9:46 – 13:01]: Sarah walks us through how Iredell’s hospital-based palliative care program works and how clinicians document using the EHR.
    [13:22 – 17:48]: They then discuss the types of interoperability that are key in palliative care, including e-referrals and direct messaging.
    [18:06 - 19:38]: Finally, Sarah describes how CommonWell and Carequality have helped her team drive operational success.
    [19:54 - 21:54]: Sarah leaves us with advice for organizations considering starting their own palliative care program.

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about Hospice & Palliative Care of Iredell County: https://www.hoic.org/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 22 min
    Real world data and analytics in home health and hospice with Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice

    Real world data and analytics in home health and hospice with Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice

    Introduction
    In this episode of the Post-Acute POV, our host, VP of Sales for Home and Hospice, Craig Levy, is joined by Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice to discuss real world data and analytics and the importance of the patient’s story.
    Join Angela and Craig as they cover topics such as using data to develop strategic conversations, what makes a great data partner, remote patient monitoring, and telehealth. This episode provides real world examples of how data and analytics are used to improve workflows and increase efficiencies across post-acute care organizations. Listen to their conversation below.
    Topics discussed during today’s episode:

    [01:06 - 02:07]: Angela describes her origin story and how she found her focus on data and analytics at Androscoggin.
    [02:30 - 05:41]: The pair discuss when data became relevant in post-acute care from a business standpoint.
    [6:05 - 8:07]: Angela explains how she uses data to develop strategic conversations around the patient related to better outcomes and how this sets Androscoggin apart.  
    [8:21 - 11:28]: Angela and Craig discuss what qualities make a great data partner, some of the specific data elements that should be shared with partners, and how they would be displayed.
    [11:47 - 13:30]: Angela explains the importance of telehealth and remote patient monitoring.
    [13:48 - 17:11]: Angela shares how Androscoggin looks at data differently as a diversified business and which trends are driving different business behaviors.
    [17:35 - 19:45]: The pair discuss using data and analytics to improve workflow efficiency.
    [20:02 - 21:14]: Angela offers advice for someone who is not currently using data to improve workflows in post-acute care.
    [21:40 - 24:06]: Angela and Craig discuss how clinicians are focused on patient engagement and the importance of a patient’s story.
    [25:23 - 26:02]: Angela reveals how she would like the future of data to utilize a centralized format.

    Resources

    Learn more about MatrixCare: https://www.matrixcare.com/
    Find out more about Androscoggin: https://androscoggin.org/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 26 min
    Solving workforce challenges with Helen Adeosun, CEO and President, Founder of CareAcademy

    Solving workforce challenges with Helen Adeosun, CEO and President, Founder of CareAcademy

    Introduction
    In this episode of the Post-Acute POV, our host, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Helen Adeosun, CEO and president, and founder of CareAcademy, to have a conversation on workforce challenges in home health and home care and how CareAcademy utilizes the combination of technology and education as a solution.
    Join Navin and Helen as they discuss the unique position home care is in, the importance of upskilling, and how education can help improve caregiver satisfaction. Listen to their discussion below.
    Topics discussed during today’s episode:

    [02:10 – 06:16]: Helen provides her origin story and how she infuses her passion for education into her work.
    [07:34 – 11:35]: Helen introduces CareAcademy and explains how the company assists caregivers to gain both hard and soft skills through online education.
    [13:20 – 19:21]: Home care is in a position to make a tremendous shift to accommodate the growing need of caring for higher-acuity clients, and upskilling and enhancing caregivers’ existing skills will assist in this shift.
    [20:34 – 25:21]: How people are the backbone of innovation and how continuing education assists in strengthening ideas.
    [27:16 – 30:09]: Ways to improve caregiver satisfaction, including an increased focus on education.

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about CareAcademy: https://careacademy.com/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 31 min
    The benefits of certification programs with triple certified MatrixCare user Lisa Horton, director of clinical compliance, CDP, ALG Senior

    The benefits of certification programs with triple certified MatrixCare user Lisa Horton, director of clinical compliance, CDP, ALG Senior

    Introduction
    In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare is joined by Lisa Horton, director of clinical compliance, CDP, ALG Senior, a triple certified MatrixCare user.
    Kevin and Lisa discuss the benefits of certification programs and how Lisa has used her multiple certifications to improve her organization’s training and efficiency which ultimately improves their bottom line. The two also cover how to overcome employees’ resistance to adopting technology and Lisa ends the conversation by providing her top tips and recommendations for other MatrixCare users. Tune in to learn more.
    Topics discussed during this episode:

    [00:38 – 01:39]: Lisa describes her origin story and how she began working in senior care.
    [02:01 – 03:22]: How Lisa’s organization encouraged her to earn multiple certifications and how they helped her grow within her organization.
    [3:34 – 5:04]: She details how her certifications play a role in mentoring others on technology adoption and how ALG Senior addresses the issue of employees’ resistance to adopt technology.
    [5:15 – 5:45]: How technology can help with common workforce challenges.
    [5:55 – 7:43]: What ALG Senior’s new hire onboarding program contributes to EHR education across interdisciplinary teams and how each team keeps up with different software releases.
    [7:55 - 8:24]: Lisa’s top tips and recommendations for other MatrixCare customers.

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about our certification program: https://www.matrixcare.com/implementation-training/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 9 min
    What is interoperability with Eric Silverman, VP of technical services, MatrixCare

    What is interoperability with Eric Silverman, VP of technical services, MatrixCare

    Introduction
    In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare, sits down with Eric Silverman, VP of technical services at MatrixCare, to discuss the question: what is interoperability?
    Eric simplifies the sometimes-complicated topic of interoperability by describing the three categories all interoperability falls into: connections between external products, connections between internal products, and third-party exchanges. Listen in as the pair present examples for each of these categories and touch on trending topics in the industry like pharmacy and vitals integrations, connecting to health information exchanges (HIEs), and the increase in continuity of care documentation.
    Topics discussed during today’s episode:

    [01:06 – 02:22]: Eric describes his origin story and how he became the VP of technical services at MatrixCare.
    [02:52 – 03:24]: What is interoperability? Eric shares his definition.
    [3:33 – 8:43]: Eric explains the three categories of interoperability: connections between external products, connections between internal products, and third-party exchanges.
    [9:16 – 10:26]: Examples of connections between external products like pharmacy and vitals integrations.
    [10:54 – 12:30]: An example of internal products connecting information between different care settings at the same organizations.
    [12:59 - 14:11]: How to implement a third-party exchange like health information exchange (HIE) and how to avoid the barriers to connect with an HIE.
    [14:38 - 16:59]: Eric describes why it’s critical to implement interoperability and how MatrixCare can help.
    [17:19 - 18:24]: The pair end their conversation by discussing continuity of care documentation and how this is an increasingly common third-party exchange.

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 19 min

Customer Reviews

5.0 out of 5
7 Ratings

7 Ratings

Hwillis1221 ,

One of my favorite podcasts

Love how much knowledge and thought leadership is covered to help a range of providers. I always learn something new from each episode. Highly recommend!

Cingrum ,

A great resource for healthcare technology

So much to gain from hearing people in the post-acute space share their experiences. Highly recommend!

Ballsack1234556677888999900000 ,

Awesome Podcasts explaining everything “Outside the hospital”!

It’s great to hear complex subjects broken down and made simple to understand and absorb.

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