The Practice Builders

Dr. Vince Leone and Dr. Kyle Pankonin

Welcome to the Practice Builders podcast, the show where innovation meets strategy for growing thriving chiropractic clinics presented by Specialized Practice and hosted by Dr. Vince Leone and Dr. Kyle Pankonin. They're here to share proven tactics to help you build cash-based revenue streams, maximize staff driven services, and reduce reliance on insurance.

  1. 41. How to Optimize Your Ads with Simplicity AI

    1H AGO

    41. How to Optimize Your Ads with Simplicity AI

    🎙 Episode 41 – How to Optimize Your Ads with Simplicity AI In this episode of The Practice Builders Podcast, Dr. Vince interviews Dr. Bao Tai (Parker ’02), founder of Simplicity AI, about the biggest silent profit leak in most clinics: lead management. Dr. Bao built two 7-figure, cash-based neuropathy clinics in Texas, then created Simplicity AI after realizing the stress and overhead of staffing, call centers, and inconsistent follow-up was crushing even “successful” practices. The solution: a custom AI virtual assistant that responds instantly, qualifies leads, answers common questions, and schedules directly inside GoHighLevel. You’ll learn: Why speed-to-lead is the #1 bottleneck in paid traffic (most leads come in after hours, when humans are off the clock)The two biggest clinic pitfalls: slow follow-up and zero tracking of what staff actually does with leadsHow Simplicity AI works: primer text → call within ~45 seconds using the clinic’s caller ID (not “spam likely”) → qualification + schedulingHow the AI handles common objections like “Do you take insurance?” and “Is it expensive?” without nuking the opportunityWhy clinics don’t need “more leads” as much as they need better capture + consistent follow-upA real case study: a high-volume neuropathy clinic captured an extra $80,000 in one month without increasing ad spend, simply by improving speed and systemsWhat onboarding looks like: a non-cookie-cutter build (21–30 days) to create workflows that match the clinic’s funnel and offerHow this reduces staffing stress: your team stops chasing 100 cold leads and instead focuses on qualified, booked appointments and human connection📌 Bonus: Vince and Bao also discuss the bigger opportunity here, pairing AI systems with a licensing/franchise-like model to improve retention and make clinic growth more scalable. 🎧 Tune in if you’re running ads and suspect leads are sitting untouched in your CRM, getting called too late, or being handled inconsistently. Because nothing says “wasted ad spend” like “we’ll call you tomorrow” in a market where your competitor calls in 45 seconds.

    29 min
  2. 40. When To Add A Second Decompression Table or Laser

    FEB 2

    40. When To Add A Second Decompression Table or Laser

    🎙 Episode 40 – When To Add A Second Decompression Table or Laser In this episode of The Practice Builders Podcast, Dr. Kyle Pankonin lays out a clear, practical framework for one of the biggest decisions growing clinics face: When is it actually time to buy another decompression table, laser, or piece of tech? Most chiropractors assume their next leap comes from buying more equipment. But in reality, Dr. Pankonin argues that the real problem in most clinics isn’t capacity… its utilization. This conversation is a short but high-impact breakdown of how to scale intelligently, avoid shiny-object purchases, and expand only when the demand is real. You’ll learn: Why most clinics have a utilization problem, not an equipment problemThe 70–80% rule: the real threshold that signals it’s time to expandHow to spot true bottlenecks like waitlists, peak-hour overbooking, and scheduling pressureWhy buying more machines too early won’t fix lack of confidence, protocols, or marketingA real example of a doctor ready to sell a $60k laser… when the issue wasn’t the laser at allWhy laser therapy is often the first and smartest expansion (before decompression)How robotic laser systems allow staff delegation, reduced doctor strain, and faster ROIThe difference between scalable therapies (laser) vs selective therapies (decompression)Key business considerations: staffing, space, financial readiness, and timingWhen NOT to add equipment: boredom purchases, marketing gaps, staff burnout, and underused assetsThe exact next steps doctors should take to track utilization and make the right callIf you’re debating a second laser, another decompression unit, or the next big investment in your clinic, this episode gives you the clarity to expand with confidence, not impulse. 🎧 Tune in to learn the smartest growth path: optimize first, scale second, and build capacity only when demand forces your hand.

    26 min
  3. 39. How To Add Knee Pain Niche

    JAN 19

    39. How To Add Knee Pain Niche

    🎙 Episode 39 – How To Add Knee Pain Niche In this episode of The Practice Builders Podcast, Dr. Vince Leone and Dr. Kyle Pankonin break down why chronic knee pain is one of the most overlooked and profitable niches chiropractors can add once spinal decompression is dialed in. They unpack the data, clinical realities, equipment, pricing, and simple internal marketing strategies that make a knee program a powerful second niche without ads, funnels, or added burnout. This is a practical, experience-driven conversation rooted in real clinic outcomes, not theory. You’ll learn: Why chronic knee pain affects nearly 25% of U.S. adults and represents a massive, underserved patient baseWhy knee osteoarthritis is especially well-suited for non-surgical, technology-driven careThe essential tools for an effective knee protocol (knee decompression, laser, shockwave, and supporting therapies)What a typical knee decompression care plan looks like and how practices price single vs bilateral casesThe most common clinical and perception-based pitfalls doctors face when adding knee careWhy internal marketing beats paid ads for launching a knee programSimple systems to identify knee pain in existing patients and stack revenue sequentiallyHow addressing knee and hip issues can dramatically improve spinal decompression outcomesWhy knee patients are often highly motivated, active, and ideal candidates for careHow a staff-driven, technology-forward knee program protects the doctor’s energy while adding a strong revenue streamIf you’ve optimized spinal decompression and want to add another high-impact, high-demand niche without complicating your practice, this episode lays out exactly why knee care deserves serious consideration in 2026. 🎧 Tune in to learn how a dedicated knee program can help patients avoid surgery, restore activity, and create a simpler, scalable growth path for your practice.

    28 min

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About

Welcome to the Practice Builders podcast, the show where innovation meets strategy for growing thriving chiropractic clinics presented by Specialized Practice and hosted by Dr. Vince Leone and Dr. Kyle Pankonin. They're here to share proven tactics to help you build cash-based revenue streams, maximize staff driven services, and reduce reliance on insurance.