The Printerviews

Colin Sinclair McDermott

Real conversations with real people from all aspects of the printing industry sharing experiences, challenges and plenty of useful knowledge to get you thinking differently about your business.

  1. 13h ago

    Epsiode 22 with Angelo Coletta of Zakeke

    Most print businesses are missing a game-changing opportunity to enhance customer experience and cut costs, without adding complexity. Angelo Coletta, CEO of Zakeke, reveals how visual commerce and AI are transforming the print industry from the front end to the back, enabling companies to personalize faster, reduce errors, and future-proof their operations. In this episode, Angelo shares his journey across multiple careers - from system integration to startups and how those experiences shaped his innovative approach with Zakeke. You’ll discover how a platform that simplifies customization has helped businesses of all sizes, from family-run shops to global brands - cut costs by up to 50% and boost customer loyalty through seamless, personalised experiences. We break down the specifics: how augmented reality, AI-driven customization, and omni-channel experiences revolutionise the visual commerce landscape. Angelo explains how industry players can leverage AI safely, the importance of cybersecurity in automation, and why personalisation isn’t just an add-on but a core strategic advantage - one that your competitors are already rushing to adopt. With insights into the future, Angelo advocates for a shift from technology as a problem to technology as a confidence-builder for customers. He emphasises that the biggest shift is in mindset - moving from "printing better" to delivering personalised, emotionally engaging products faster and more securely.  If you want to understand how to reduce costs, elevate customer experience, and harness AI without fear, this episode is essential listening.

    Epsiode 22 with Angelo Coletta of Zakeke
  2. Jul 20

    Epsiode 21 with Jayson Tompkins of STAHLS' Fulfill Engine

    Most print companies are running chaotic, legacy systems that limit growth - until Jason Tompkins reveals how a wild journey from software engineering to apparel printing turned into a trillion-dollar industry-shaking platform. Discover how identifying operational pain points first led him to build Fulfill Engine, a solution now transforming global printing operations and partnerships. This episode unlocks the behind-the-scenes truth about scaling print businesses in today's fast-paced e-commerce world. Jason shares how early chaos - think Frankenstein workflows, Spaghetti code, and manual bottlenecks- became the stepping stones to a data-driven infrastructure that supports multi-million-dollar volume growth. You'll discover how internal struggles with supply chains, automation, and product data inspired a software revolution with enormous ripple effects across the industry. We break down: the incredible power of partnerships, the importance of industry transparency, and the value of building solutions that serve your own pain first. Jason dives into how embracing AI, vibe coding, and continuous industry evolution opens new opportunities for decorators, suppliers, and brands alike. His insights show that understanding your operational leaks and data capabilities is key to future-proofing your business, whether you're a small shop or a scaling e-commerce empire. Why ignore these operational lessons at your peril? With global fulfillment expectations rising - think same-day shipping and regional on-demand printing - those who don’t build resilient, automated workflows risk falling behind. This is your blueprint to scale smarter, strengthen partnerships, and unlock the next wave of innovation - before your competitors do. Perfect for print shop owners, ops managers, and industry innovators eager to future-proof their business - this episode offers a candid look into the real challenges and bold solutions shaping the industry's future. Want your print business to thrive in a connected, fast-moving world? Hit play now, and learn from a trailblazer who's building the software and partnerships to make it happen. Jason Tompkins is founder of Fulfill Engine, now part of Stalhs' and a recognized pioneer for transforming print operations with innovative software solutions. His journey from software engineer to industry disruptor highlights the importance of solving your own pain points first and how that insight sparks industry-wide change.

    Epsiode 21 with Jayson Tompkins of STAHLS' Fulfill Engine
  3. Jul 17

    Episode 20 - Nita Odedra of Blue Rhine Industries

    In this episode, I’m joined by Nita Odedra, Strategy Director at Blue Rhine Industries, to explore how the Middle East is redefining digital signage and the built environment. We talked about how digital signage has moved far beyond simply displaying information. Today, it’s becoming part of the customer journey, the architecture, and the overall experience itself. Nita shared how projects like Expo 2020, the Dubai Fountain digital hoarding, and King Abdullah Financial District show just how powerful signage can be when it’s integrated early and thoughtfully. One of the biggest takeaways for me was the importance of communication. These projects are never just about the technology. They depend on collaboration between developers, architects, designers, engineers, operators, and content teams. When that conversation starts early, the results can be seamless, intuitive, and far more impactful.We also discussed the rise of AI and hyper-personalisation in digital signage, and how the future of wayfinding and visitor experience is becoming more connected, more responsive, and more human. From stadiums and malls to airports and hospitals, the goal is no longer just to help people get from A to B - it’s to create meaningful, emotionally intelligent experiences. Nita also shared a fascinating perspective on how the Middle East is influencing global expectations in signage and digital environments, and why the industry still has a lot to learn around education, collaboration, and long-term thinking. A really insightful conversation from the show floor at FESPA Global Print Expo about innovation, ambition, and the future of experiential environments.

    Episode 20 - Nita Odedra of Blue Rhine Industries
  4. May 25

    Episode 18. Theresa Hegel

    In this episode of The Printerviews, I am joined by Theresa Hegel, Executive Editor for Special Projects and Sustainability at the Advertising Specialty Institute. Theresa has spent 12 years at ASI, built the industry's leading sustainability hub Promo for the Planet, won the Jesse H. Neal Award three times, and co-hosts the Branding Together podcast. Before ASI, she designed front pages under deadline at daily newspapers in Ohio and Pennsylvania. We get into convergence, where print and promo are already overlapping and where the gap still lies. Theresa makes the case that the two industries share more clients, campaigns, and opportunities than most people realise, and that the main barrier is not opportunity but language. We also cover what commercial printers get wrong about moving into promo, starting with the assumption that it requires significant capital investment.  Sustainability takes up a good stretch of the conversation. ASI ran a joint study with European partners and competitor PPAI comparing the carbon footprint of promotional products against five advertising mediums including digital. The headline finding was that promo has an eight times smaller carbon footprint than digital advertising, which surprises most people. Theresa explains why it makes sense, and why the industry needs to be part of that conversation now rather than waiting to be dragged into it.   Key Takeaways   Print and Promo Are Already Converging: The same clients, the same campaigns. The industries are more intertwined than most people realise. No Equipment Needed to Get Into Promo: The promo distribution model runs on consultative sales and supplier relationships, not machinery. Promo Has an Eight Times Smaller Carbon Footprint Than Digital Advertising: The finding from a joint ASI and PPAI study that most people do not expect. Do Not Wait for Clients or Regulation to Force the Conversation: The businesses ahead are building capability now, not waiting for permission. Collaboration Across Competitors Is Possible: ASI ran the carbon study jointly with PPAI — a direct competitor — because sustainability is bigger than any one company. The One-Stop-Shop Opportunity Is Real: Clients do not want to shop separately for print and promo — if you can offer both, the door is already open. Use AI for Transcripts, Not for Writing: Theresa's team use it to surface quotes and save time in interviews — they do not use it to write articles. TikTok Is Worth Watching Even If You Are Not Posting: Trends in branded merch often surface there first — keeping an eye on it gives you a head start on what clients will want.

    Episode 18. Theresa Hegel
  5. Apr 13

    Episode 17. Jessica DeCola from Blooming Color

    In this episode of The Printerviews, I am joined by Jess DeCola, who has recently movedfrom substrate distributor GPA to Blooming Color as their Director of Brand and Strategic Growth. With over a decade in the print industry spanning thermal films, food packaging, distribution, and marketing, Jess shares what it feels like to be on day five of a brand new role and why it already feels like coming home. We explore what drew her to Blooming Color, from the leadership style to a culture where the CEO can tell you something personal about every single employee. Jess opens up about her eight and a half years at GPA, how she walked into a contractor role and told them they would have to hire her, and why she believes culture is the single biggest thing print businesses underinvest in. We also dive into the She*t for Brains sessions at Dscoop in Denver, which left both of us still processing weeks later. From the keynote on resilience and leadership to audience members grabbing the microphone and sharing deeply personal stories, the sessions proved that our industry is hungry for spaces where people can be honest about what they are going through. Plus, Jess shares her advice for the next generation, inspired by an unforgettable panel moment where a room full of seasoned print professionals were told that they need to catch up with the younger generation. Key Takeaways New Chapter at Blooming Color: Jess has joined Blooming Color as Director of Brand and Strategic Growth, bringing her decade of experience from the supply and distribution side to a PSP working directly with brands and end users. Culture Is Everything: Blooming Color's leadership is visibly present on the floor, personally invested in their people, and building a team that genuinely wants to work hard because they feel valued in return. Sheet for Brains Continues to Grow: The Dscoop Denver sessions created powerful, emotional breakthroughs with audience members opening up in ways nobody expected, proving the industry needs more safe spaces for honest conversation. Chase the Minnows, Not Just the Whales: PSPs often focus on landing the biggest accounts, but the real missed opportunity lies in partnering with smaller, growing businesses and building loyalty from the ground up. Invest in Your People: The single most impactful thing a print business can do tomorrow is invest in its team and its culture, because if your people are not okay, your business is not okay. Women in Print Are Making Progress: Visibility and voice for women in the industry are growing through organisations like Women in Print and the Women in the Printing Alliance, but there is still a long way to go. Advice for the Next Generation: Show up with enthusiasm and passion, advocate for yourself, and set boundaries early. Mackenzie Griffin's message to the industry was clear and confident: you need to catch up with us. The Power of Vulnerability: Men in particular struggle to show their vulnerable side in professional settings, and the ripple effect of one person speaking up at the Sheet for Brains sessions opened the floodgates for others to do the same. Find Your Safe Space: Whether it is therapy, a coach, or a trusted person, investing in yourself first makes everything around you feel a little bit easier.

    Episode 17. Jessica DeCola from Blooming Color
  6. Apr 7

    Ep. 16 Mark Stephenson, The Spark Organisation

    In this episode of The Printerviews, I am joined by Mark Stephenson, who recently concluded an incredible 27-year career at Fujifilm.  With nearly 50 years of experience in the print industry, Mark shares his journey from starting as a letterpress apprentice to selling Apple Macs in 1989.  We dive into the massive technological shifts he has witnessed over the decades and how his passion for seeing printed products jump from someone's brain into physical reality has kept him captivated by the industry.  We explore the current state of inkjet technology, which Mark describes as finally becoming mainstream.  We discuss its ability to outperform offset when printing on expensive stocks by delivering a perfect first sheet with zero waste, as well as its dominance in high-speed variable data jobs.  Mark also reveals his brand-new venture, The Spark Organization, where he will be using his extensive network to serve as an MC, host, and presenter for the industry. Whether you are a seasoned print boss needing to get a grip on your margins or someone looking to leverage trade shows for real networking, this episode is packed with invaluable advice.  Plus, we announce Mark's upcoming role as a host for our Print Mastermind sessions.   Key Takeaways  The Spark Organisation: Mark is launching a new venture to act as a host, MC, and presenter, helping organisations share their value face-to-face or online.  Inkjet Goes Mainstream: Inkjet technology has reached a tipping point and offers massive potential, particularly for zero-waste printing on high-value substrates.  Proof of Concept Before Purchase: Avoid buying new technology like embellishment equipment without a ready audience; outsource the work first to build demand before investing. Simplify for the Buyer: The industry often makes print too complex by putting the burden of file formatting and problem-solving onto the customer instead of bringing them solutions. Know Your Numbers: The biggest area print business owners overlook is understanding the nuts and bolts of their business, specifically knowing their costs and pricing for margin. The Power of Face-to-Face: While digital connections made during COVID were valuable, in-person trade shows remain essential for breathing life into industry networking. The Comfort Zone Debate: Contrary to popular belief, not everyone needs to leave their comfort zone; there is massive value in employees who are happy and productive right where they are.  Long-Term Leadership: Alongside his new business, Mark has mapped out the next five years of his career taking on leadership roles within the IPIA, culminating in a future presidency. Print Mastermind Expansion: Mark is officially joining Colin and Jack to host upcoming sessions of the Print Mastermind community.

    Ep. 16 Mark Stephenson, The Spark Organisation
  7. Mar 30

    Episode 15. Chris Edwards from CVI Group

    In this episode of The Printerviews, I am joined by Chris Edwards, Director of CVI Group and the CVI Training Centre. Chris is an industry veteran with over two decades of experience, but his start in the graphics world was entirely accidental. From washing cars on cold weekends to making Tasmanian Devil stickers layer by layer, he built his skills from the ground up on driveways and in workshops long before the advanced materials of today existed. We dive into Chris’s personal philosophy of getting comfortable being uncomfortable. This mindset shift has been the catalyst for his recent success, pushing him to overcome a lifelong fear of flying to judge the World Wrap Masters and to take on high profile projects like wrapping Eddie Hall’s truck. Chris also shares the reality of opening a dedicated training facility, discussing both the financial challenges and the immense reward of seeing young talent transform in just a few days. Whether he is talking about his passion for ice hockey or the technical nuances of a shark fin aerial, Chris’s energy for the trade is infectious. We explore why he believes every day is an apprentice day and why an open mindset is the single most important tool for any professional in the print and wrap industry today. Key Takeaways Accidental Beginnings: Chris entered the industry after getting fed up with cold hands while washing cars at a local garage. The Power of Mindset: Adopting the motto "get comfortable being uncomfortable" has been the key to accelerating his career in recent years. Overcoming Barriers: He conquered a major fear of flying specifically to accept a role as a World Wrap Masters judge. Training Reality: Opening a training center involves significant financial risk and "lessons" rather than just instant success. Youth Development: Chris has seen 15 and 16 year old students surpass expectations by being receptive "sponges" for new information. The "Shark Fin" Test: A signature part of his training involves teaching students to wrap a shark fin aerial in one piece to build their confidence. Industry Collaboration: Partnerships with associations like Fespa UK and the BSGA provide a "work family" that prevents the isolation of being a one man band. Eddie Hall Project: One of his proudest technical achievements was wrapping Eddie Hall’s truck with zero paint left on show. Continuous Learning: Despite 22 years in the game, Chris lives by the rule that "every day is an apprentice day". Openness to Help: He believes the industry would thrive if more people were willing to share knowledge and access the training resources available.

    Episode 15. Chris Edwards from CVI Group

About

Real conversations with real people from all aspects of the printing industry sharing experiences, challenges and plenty of useful knowledge to get you thinking differently about your business.

You Might Also Like