The RC Executive Lounge

ArceeHQ
  • 5.0 (2)
  • MEDICINE
  • UPDATED BIWEEKLY

The RC Executive Lounge is where top healthcare finance leaders share bold strategies to grow revenue and accelerate cash flow. Discover how they apply cutting-edge tools like Agentic AI across the revenue cycle to reduce denials, streamline Medicare, and enhance patient financing and financial assistance to advance equitable access to care. Each episode delivers real-world wins, deep executive insights, and future-focused thinking on technology, payer dynamics, compliance, staffing, and patient experience.

Episodes

  1. MAR 17

    Data-Driven Prioritization, Responsible AI, and Operational Transparency in Revenue Cycle Leadership with Keisha Downes

    In this episode of The RC Executive Lounge Podcast, Keisha Downes shares how data-driven decision making, disciplined prioritization, and responsible AI adoption can help revenue cycle leaders navigate competing operational demands while advancing long-term digital transformation. Keisha explains how her organization uses data to understand the needs and goals of the health system and translate those insights into actionable roadmaps spanning the next month, the next year, and the next three to five years. She discusses the constant trade-offs leaders face between quick wins, “nice-to-have” improvements, and longer-term transformation initiatives, and how data helps bring clarity to those decisions. The conversation explores the growing role of artificial intelligence in revenue cycle operations, including a project designed to identify documentation insufficiencies and coding opportunities before claims are finalized. By combining AI technology with a team of subject matter experts focused on high-value, low-volume claims, the organization was able to better identify missed opportunities and improve financial performance. Additional topics covered in this episode include: • The tension between proactive and reactive denials management • How AI can move from suggesting actions to eventually taking action in revenue cycle workflows • The importance of AI governance, security, and compliance when deploying new technologies • How transparency and communication help build momentum for large-scale change initiatives The episode closes with a simple but powerful piece of advice for healthcare leaders navigating complex transformation efforts: “Don’t let perfection be the enemy of the good.” This conversation offers a practical perspective on how revenue cycle leaders can use data, technology, and strong leadership principles to drive meaningful and measurable change. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Evaluate your ROI of increasing patient financial engagement using the ROI calculator: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #AIinHealthcare #DenialsManagement #HealthcareInnovation #HealthSystemLeadership #HealthcareOperations #HealthcarePodcast #AgenticAI #AmbientAI

    35 min

  2. FEB 23

    Leading with ROI, Team Alignment, and Strategic Discipline: Building High-Performance Revenue Cycle with Willie Brown

    In this episode of The RC Executive Lounge Podcast, Willie Brown, Vice President of Revenue Cycle at Sentara Healthcare, shares how ROI-based prioritization, strong leadership teams, and a patient-first mindset guide revenue cycle strategy at a large nonprofit health system. Willie explains how his organization evaluates initiatives through a clear ROI lens while ensuring alignment with Sentara’s broader strategic vision. He discusses the importance of having a strong next-level leadership team that filters and prioritizes initiatives before they reach the executive level, enabling focus on the work that truly moves outcomes. The conversation explores how Sentara balances financial discipline with its mission to serve patients, emphasizing that profitability is not the goal — patient impact is. Willie also dives into several operational priorities, including: A major charge reconciliation initiative that increased revenue, improved cash flow, reduced denials, and boosted productivity The cross-functional challenges of driving large initiatives — and how clearly articulating objectives and ROI helped secure buy-in and bandwidth A strong focus on denials management to ensure appropriate reimbursement from payers Willie shares his perspective on Agentic AI as both a workforce enabler and a career accelerator for revenue cycle professionals, particularly as staffing availability declines. He discusses AI’s potential role in claims authorization and identifying common registration errors, helping teams focus on higher-value work. The episode closes with leadership insights on building change champions, staying open to feedback, and creating an environment where teams continuously help improve processes and outcomes. This conversation offers a practical and forward-looking view of how revenue cycle leaders can drive measurable results through clarity, empowerment, and disciplined prioritization. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Evaluate your ROI of increasing patient financial engagement using the ROI calculator: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing #inhousepaymentplans #patientfinancialengagement #agenticaiinhealthcare #agenticai

    34 min

  3. JAN 22

    Alignment, Automation, and Cash Flow: Building a High-Performance Revenue Cycle with Blake Evans

    In this episode of The RC Executive Lounge Podcast, Blake Evans, System Vice President of Revenue Cycle at Rush University Health System, shares a candid, behind-the-scenes look at how Rush approaches modern revenue cycle leadership. Blake discusses how he and his team aligned with cross-functional leaders to set clear strategic priorities, consolidated all revenue cycle teams under a unified structure, and built a framework that helps the organization decide what to pursue, what to delay, and what to decline using a practical red–yellow–green model. He also dives into: Enhancing the patient financial experience Scaling automation to reduce burden and improve accuracy Building a robust denials management program to protect cash Leading through a challenging Epic service area consolidation Staying disciplined with execution when timelines shift Monitoring cash flow daily (“Cash is king”) The importance of intentional communication during change Why leaders need a strong support crew and true partnerships This conversation is a masterclass in how to lead revenue cycle transformation with strategic clarity, operational discipline, and cross-functional alignment. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Evaluate your ROI of increasing patient financial engagement using the ROI calculator: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing #inhousepaymentplans #patientfinancialengagement #agenticaiinhealthcare #agenticai

    39 min

  4. 12/18/2025

    From Denials to Patient Financing: The Path to a Touchless Revenue Cycle

    In this episode of The RC Executive Lounge Podcast, David Kelly, a seasoned revenue cycle leader at Mary Rutan Health, shares a thoughtful and pragmatic perspective on what it takes to modernize RCM while staying grounded in organizational realities. David begins by discussing the importance of organizational structure, including why reporting directly to the CEO, rather than the CFO, gave him broader visibility into enterprise priorities and enabled stronger alignment between revenue cycle strategy and overall organizational goals. He dives into denial prevention and patient financing as critical multi-year initiatives, sharing a real-world example of a zero-balance review effort that delivered six-figure savings, while also surfacing an unexpected long tail of complexity that required sustained focus and transparency. The conversation explores David’s views on AI and automation, where he strikes a balanced tone. While acknowledging today’s hype cycle, he explains why AI still holds significant promise in enabling a fully touchless revenue cycle, particularly in an environment marked by talent shortages and operational strain. He also highlights ambient listening as a technology with meaningful potential to improve both patient experience and downstream revenue cycle performance. David emphasizes the importance of connecting front-line work to a larger mission, sharing how helping teams understand the impact of accurate patient and insurance data supports Mary Rutan’s ability to remain an independent organization. He closes with practical leadership advice on transparency with teams and reflects on several influential leadership books that helped shape his management philosophy over the years. This episode offers a grounded, experience-driven view of how revenue cycle leaders can balance innovation, discipline, and people-first leadership while navigating long-term transformation. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Evaluate your ROI of increasing patient financial engagement using the ROI calculator: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1 Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN 🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge 🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing

    47 min

  5. 11/14/2025

    Leading with Data: Taya Gordon on Transforming RCM, Denials Management & AI Adoption

    In this episode of The RC Executive Lounge, Shawntea “Taya” Gordon, CEO of Atlas & Perpetua Healthcare Consulting, delivers a masterclass on what it really means to lead revenue cycle teams with clarity, intention, and data-driven discipline. Taya shares a powerful story about transforming payer contracting workflows in just six weeks by grounding every decision in clean, reliable data. She explains how establishing effective data gathering mechanisms, improving data hygiene, and building stronger analytical capabilities creates the foundation for meaningful operational change. Throughout the conversation, Taya dives deep into denial prevention, emphasizing the urgency of staying ahead of denials to protect cash flow and avoid downstream operational disruption. She also highlights a major gap across many organizations: the lack of a deliberate, data anchored strategy for patient financing and financial assistance. Looking ahead, Taya discusses why Agentic AI will play a crucial role in helping RCM teams meet growing demands, reduce the burden on overextended staff, and drive more consistent, measurable outcomes. She also shares her views on the importance of conscious policy, transparency, and responsible implementation when integrating new AI-driven capabilities into established workflows. Whether you’re a revenue cycle executive, a project leader, or an innovator shaping the future of healthcare operations, this episode offers actionable insights on building smarter, cleaner, and more resilient RCM processes, all powered by data. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of increasing patient financial engagement using the ROI calculator: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp#HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing

    35 min

  6. 10/24/2025

    Shaping the Future of RCM: Leadership Lessons and Vision

    In this episode of The RC Executive Lounge, Sandy Lood, Vice President of Revenue Cycle at Cottage Health, shares powerful insights on shaping the future of RCM through alignment, collaboration, and transparency. Sandy discusses how her team focuses on being unified around shared outcomes and building collaborative solutions that drive measurable results. She dives deep into denial prevention, emphasizing the importance of truly understanding denial data to identify what is preventable and to strengthen upstream processes. As an example of bold leadership, Sandy candidly reflects on an autonomous coding initiative that didn’t go as planned, sharing valuable lessons on risk-taking, resilience, and continuous improvement. She also explores how emerging Agentic AI capabilities can deliver 10x improvements in healthcare operations when thoughtfully implemented. Throughout the conversation, she underscores the importance of bringing people along the journey, ensuring that every team member feels ownership and belonging as part of organizational transformation. Whether you’re leading a revenue cycle team, evaluating AI adoption, or striving to create a culture of collaboration and improvement, this episode offers practical and inspiring lessons from a forward-thinking healthcare executive. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of increasing patient financial engagement using the ROI calculator: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp#HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing

    38 min

  7. 10/14/2025

    Ambient AI for Healthcare: Reducing Denials, Improving Patient Trust

    In this episode of The RC Executive Lounge, Dr.Charles O.Frazier, Chief Medical Information and Innovation Officer at Riverside Health, discusses how ambient AI is transforming the relationship between clinicians, patients, and the revenue cycle. Dr. O.Frazier explains how AI-assisted documentation improves the quality of clinical notes, freeing physicians to focus on patient connection rather than administrative screens. These enhanced encounter notes not only restore patient trust but also strengthen claim accuracy—leading to fewer denials and faster reimbursement. He also shares his perspective on agentic AI as the next leap forward in healthcare innovation, where intelligent systems actively assist both clinical and revenue teams. Beyond technology, Dr. O.Frazier emphasizes the importance of transformative leadership—how to create alignment, manage cultural change, and foster innovation in complex healthcare environments. Whether you’re exploring AI for clinical efficiency, looking to improve claim integrity, or leading digital transformation in healthcare, this conversation offers an inspiring look at what’s possible when innovation meets empathy. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of increasing patient financial engagement using the ROI calculator: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp#HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing

    46 min

  8. 09/05/2025

    Innovation for Impact: Bridging Health Equity and Financial Sustainability

    In this episode of The RC Executive Lounge, Garrick Stoldt, CFO at St. Peter’s Healthcare System, shares a behind-the-scenes look at how his team digitized the Medicaid application process to improve access for underserved patient populations. Garrick also talks about how his organization prioritizes competing projects across denial prevention, patient financing, and financial assistance, especially when juggling limited resources and compliance demands. He walks through how they selected the right technology partner, the operational challenges they encountered during implementation, and how they ensured measurable success amidst regulatory complexity. Garrick also explores the evolving role of Agentic AI in revenue cycle transformation, highlighting where innovation is creating real value in healthcare finance and what leaders must do to stay ahead. The conversation covers the leadership mindset required to drive innovation, balance risk, and build cross-functional alignment. He shares how to manage change, lead teams through ambiguity, and keep efforts aligned with strategic financial goals. Whether you're launching AI-powered initiatives, evaluating vendors, or building a next-generation RCM strategy, this episode is packed with insights from a healthcare CFO who’s lived it. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of increasing patient financial engagement using the ROI calculator: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp#HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing

    42 min

  9. 08/19/2025

    Bridging the Gap: AI and Digital Tools for Equitable Health Access

    In this episode of The RC Executive Lounge, Sandra Gubbine, a seasoned revenue cycle executive, shares how her team launched a digital-first Medicare enrollment program to increase equitable access to care. She explains how her organization prioritizes denial prevention, patient financing, and financial assistance while navigating multiple competing initiatives. She also discusses how they selected the right technology partner and aligned their efforts with strategic goals. Sandra offers practical insights into leading change during the introduction of emerging technologies like Agentic AI. She emphasizes how to track measurable success, build team alignment, and stay focused on mission-critical KPIs. Whether you're exploring AI in the revenue cycle, improving patient access, or managing operational complexity across compliance, staffing, and payer dynamics, this episode brings real-world lessons from a leader in the field. Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for reducing claim denials: 👉https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of reducing claim denials using the ROI calculator: 👉https://arceehq.com/claims-denial-management/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI of increasing patient financial engagement using the ROI calculator: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp#HealthcareFinance #RevenueCycle #RCM #HealthcareLeadership #claimdenials #claimsmanagement #aiinhealthcare #healthcarepodcast #healthcareplanning #healthcareinnovation #financialassistance #patientfinancing

    40 min
  • 9 Episodes

Ratings & Reviews

5
out of 5
2 Ratings

About

The RC Executive Lounge is where top healthcare finance leaders share bold strategies to grow revenue and accelerate cash flow. Discover how they apply cutting-edge tools like Agentic AI across the revenue cycle to reduce denials, streamline Medicare, and enhance patient financing and financial assistance to advance equitable access to care. Each episode delivers real-world wins, deep executive insights, and future-focused thinking on technology, payer dynamics, compliance, staffing, and patient experience.

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