The RCM Ladder

James Furbush, VP Marketing at AccessOne
  • 5.0 (2)
  • CAREERS
  • UPDATED BIMONTHLY

Because most people didn't go to college for revenue cycle, and there's not much of a blueprint for how to grow your career. This show is for everyone working in the industry who want to level up their careers, learn from others who have done it, and get the inside scoop on what it takes to go from manager to vice president. You learn all the skills, tactics, metrics, and advice for how to advance your revenue cycle career told through the front line experts themselves.

Episodes

  1. Jennifer Dyrseth, Olympic Medical Center: Taylor Swift, Having Fun, Public Speaking

    11/22/2024

    Jennifer Dyrseth, Olympic Medical Center: Taylor Swift, Having Fun, Public Speaking

    In this episode, we dive into the world of revenue cycle management and career development with Jennifer Dyrseth, the manager of patient financial services at Olympic Medical Center. Jennifer shares her career journey, the importance of public speaking, accepting constructive criticism, and tips for thriving in the revenue cycle profession. Learn about the impact of every role within the revenue cycle, adapting to new regulations, and the significance of continuous learning. Discover how Jennifer and her team keep their work environment fun and engaging while prioritizing patient care. Whether you're a seasoned professional or just starting out, this conversation provides valuable insights and advice. Tune in for inspiration and practical tips to level up in your career! 00:00 Introduction to the RCM Ladder 00:28 Sponsor Shoutout: Health Exchange 01:25 Meet Jennifer Dearseth from Olympic Medical Center 01:41 Jennifer's Role and Responsibilities 03:40 Balancing Work and Fun at OMC 05:32 Skills for Success in Revenue Cycle 07:15 Accepting and Giving Constructive Feedback 10:13 The Importance of Public Speaking 14:56 Navigating Regulations and Networking 16:36 Advice for New Revenue Cycle Professionals 18:00 Future Goals and Career Vision 23:56 Challenges and Innovations in Revenue Cycle 26:28 Lightning Round: Quickfire Questions 28:15 Join the Team at Olympic Medical Center 29:36 Conclusion and Contact Information

    31 min
  2. Lisa Layton of BAMF Health - Practice Gratitude to Develop a Positive Mindset in RCM

    10/16/2024

    Lisa Layton of BAMF Health - Practice Gratitude to Develop a Positive Mindset in RCM

    Join us in this enlightening episode as we sit down with Lisa Layton, the manager of patient access at  @bamfhealth_HQ , to explore her non-traditional career journey in revenue cycle management (RCM). Lisa shares invaluable insights on the importance of continuous learning and mastering the critical skill of asking questions, even without a traditional college degree. We delve into the daily challenges of managing billing processes, adapting to constant changes in payer regulations, and maintaining a positive mindset through self-reflection and gratitude. Discover how Lisa integrates clinical and revenue teams to revolutionize their revenue cycle and enhances patient experience. Get a peek into the vital metrics and major goals for 2024, and learn about career opportunities at BAMF Health. Don't miss this captivating discussion aimed at boosting healthcare efficiency and expanding nationally and globally. 00:00 Introduction to the RCM Ladder 00:28 Sponsor Shoutout: Health Exchange 01:25 Meet Lisa Layton: Manager of Patient Access 01:44 Lisa's Role at BAMF Health 02:40 BAMF Health: Precision Medicine and Patient Care 04:05 Lisa's Unique Career Journey 05:59 Teaching and Giving Back 10:59 The Importance of Asking Questions 12:46 Challenging Yourself in Your Career 14:58 Leadership and Mindset 18:45 Career Aspirations and Growth 19:48 Lightning Round Q&A 23:27 Final Thoughts and Farewell #RCMLadder #rcmleaders #revenuecyclemanagement #healthcare

    24 min
  3. Connie Lee, UCLA Health | Patient Access is Having a Moment in RCM

    09/16/2024

    Connie Lee, UCLA Health | Patient Access is Having a Moment in RCM

    This week, host James Furbush interviews Connie Lee, Senior Director of Patient Access at UCLA Health. Connie discusses the unique organization of patient access at UCLA, sharing her professional journey, the role of mentorship, and her vision for the future of patient access. She also emphasizes the importance of leadership, cultural changes, and innovative solutions in enhancing patient access and overall experience. Whether you're new to RCM or looking to advance your career, this episode is packed with valuable advice and firsthand experiences. 00:00 Introduction to the RCM Ladder 00:28 Sponsor Shoutout: Health Exchange 01:25 Meet Connie Lee: Senior Director of Patient Access at UCLA Health 01:43 Patient Access at UCLA Health 03:59 Connie Lee's Career Journey 06:16 The Importance of Mentorship 14:23 Future of Patient Access 24:44 Leadership and Team Development 29:02 Lightning Round Questions 33:32 Conclusion and Career Opportunities at UCLA Health

    35 min
  4. Katina Robinson: Navigating the Organized Chaos of Patient Access

    08/29/2024

    Katina Robinson: Navigating the Organized Chaos of Patient Access

    In this episode of RCM Ladder, host James Furbush interviews Katina Robinson, a Patient Access Manager at Methodist Hospital for Surgery in Dallas, Texas. Katina shares her journey in healthcare management over the past decade, discussing her unexpected love for the organized chaos of ED registration and her passion for training staff. She emphasizes the importance of effective communication, active listening, and empathy in patient access. Katina also addresses challenges like changing payer guidelines and the negative perceptions of revenue cycle roles. Discover her vision for the future of her career, focusing on data analytics and training, and learn about her current initiatives to build a cohesive team and improve patient access processes. 00:00 Introduction to the RCM Ladder 00:28 Sponsor Shoutout: The Health Exchange 01:30 Meet Katina Robinson: Patient Access Manager 01:54 Katina's Journey in Healthcare 03:04 Challenges and Skills in Revenue Cycle Management 05:11 The Importance of Patient Access 07:17 Balancing Empathy and Professionalism 13:29 Changing Payer Guidelines and Their Impact 18:09 Future Vision and Career Goals 19:15 The Value of Training and Data Analytics 24:31 Lightning Round: Quick Insights 27:49 Opportunities at Methodist Hospital for Surgery 29:06 Connecting with Katina Robinson 29:33 Conclusion and Farewell

    30 min
  5. Fareed Aziz: You Might Be Surprised By What Motivates Your Team

    08/12/2024

    Fareed Aziz: You Might Be Surprised By What Motivates Your Team

    Join James Furbush as he sits down with Fareed Aziz, Vice President of Revenue Cycle Management for the Marshall Health Network in West Virginia. In this episode, Fareed shares his fascinating journey from growing up in Hyderabad, India, to becoming a key leader in RCM. They discuss the importance of continuous learning, team empowerment, and fun in leadership. Fareed also talks about addressing staffing challenges through his venture, Steward Global Consulting. __________________________________________________ ► Subscribe to our YouTube channel:  @accessonepay  ► Visit our website: https://accessonepay.com/ ► Follow us on LinkedIn: https://www.linkedin.com/company/accessone Healthcare providers partner with AccessOne to offer their patients flexible payment options with zero interest (0.00% APR) and family-friendly terms. __________________________________________________ *Show Notes* 00:00 Introduction to the RCM Ladder 00:28 Sponsor Shoutout: The Health Exchange 01:25 Meet the Host and Guest 02:43 Fareed Aziz's Journey into Revenue Cycle Management 05:28 Building a Culture of Excellence in Revenue Cycle 08:06 Leadership and Team Motivation Strategies 12:33 Fun and Motivation: Pie in the Face Story 19:03 Future Career Aspirations 19:56 Strategic Career Growth 20:29 Importance of Self-Investment 20:33 Setting Goals and Milestones 21:29 Building Your Personal Brand 22:00 Embracing New Challenges 23:12 Learning from Different Roles 24:08 Current Self-Investment Strategies 25:15 Challenges in Revenue Cycle Management 26:38 Investing in Your Team 27:58 Addressing Industry Issues 29:02 Lightning Round Q&A 34:01 Steward Global Consulting 37:38 Conclusion and Contact Information

    39 min
  6. Becky Peters: Every career opportunity matters, no matter how small

    07/25/2024

    Becky Peters: Every career opportunity matters, no matter how small

    Join us on this episode of the RCM Ladder as James Furbush sits down with Becky Peters, the Executive Director of Patient Access at Banner Health. Becky shares her impressive journey in healthcare, touching on key responsibilities, career development insights, and the essential skills needed for success. Learn about Banner Health's initiatives, the importance of education and certifications, and how to navigate challenges in the ever-evolving landscape of healthcare reimbursement. Don't miss Becky's advice on leveraging opportunities and building impactful relationships in your career. 00:00 Introduction to the RCM Ladder 00:28 Sponsor Shoutout: Health Exchange 01:25 Meet Becky Peters: Executive Director of Patient Access 01:56 Becky's Role and Responsibilities at Banner Health 04:03 Managing a Large Team: Strategies and Challenges 07:14 Key Skills for Leadership Success 10:04 Advice for Early Career Professionals 11:33 The Importance of Networking in Healthcare 14:31 Taking Advantage of Opportunities and Stretch Assignments 17:38 The Value of Certifications and Continuous Learning 24:53 Evaluating Career Moves: Lateral vs. Upward 29:54 Future Career Aspirations and Continuous Growth 36:15 Challenges in Revenue Cycle Management 41:21 Lightning Round: Quickfire Questions 44:07 Conclusion and Career Opportunities at Banner Health

    46 min
  7. Ken Hogue: On Becoming a Chief Revenue Cycle Officer

    07/12/2024

    Ken Hogue: On Becoming a Chief Revenue Cycle Officer

    In this insightful episode of the RCM Ladder, host James Furbush engages with Ken Hogue, Chief Revenue Cycle Officer at United Health Services in Binghamton, NY. They delve into Ken's recent promotion and discuss the critical role of a Chief Revenue Cycle Officer in modern healthcare. Ken shares his career journey from his early teens working in his grandfather's practice to leading revenue cycle management at UHS. Topics include balancing clinical and financial needs, leveraging technology, the importance of active listening, and innovative ways to enhance patient experience and efficiency in healthcare. Tune in for valuable insights into career development and operational excellence in the dynamic field of revenue cycle management. 00:00 Introduction to the RCM Ladder 00:28 Sponsor Shoutout: The Health Exchange 01:25 Meet Ken Hogue: Chief Revenue Cycle Officer 01:44 Ken's Career Journey and Early Influences 02:54 The Role and Impact of a Chief Revenue Cycle Officer 04:53 Challenges and Innovations in Revenue Cycle Management 09:43 Leadership and People Management Insights 17:22 The Importance of Communication and Collaboration 34:51 Navigating Technological Changes and Denials 43:54 Lightning Round and Closing Remarks

    51 min
  8. Laura Kern: Get Excited About Succession Planning and Organization Design

    06/17/2024

    Laura Kern: Get Excited About Succession Planning and Organization Design

    In this episode of the RCM Ladder, host James Furbush sits down with Laura Kern, the Director of Patient Access at the University of Toledo Medical Center (UTMC). Laura discusses the unique aspects of UTMC as an academic health system and her innovative approach to succession planning and team development within patient access. She explains the cultural shift she's spearheaded to break down silos and promote internal growth through strategic restructuring and fostering collaboration. Laura also shares valuable insights on the importance of listening, diversity, and empowering leaders across the organization, while reflecting on her personal journey and growth as a leader. The conversation covers the challenges and future ambitions for Laura's team, highlighting the importance of building a cohesive culture in the ever-evolving landscape of healthcare reimbursement. 00:00 Introduction to the RCM Ladder 00:28 Sponsor Shoutout: The Health Exchange 01:25 Meet Laura Kern: Director of Patient Access 01:42 Unique Aspects of University of Toledo Medical Center 02:49 Patient Access Responsibilities and Challenges 04:39 Succession Planning and Career Development 12:26 Implementing Organizational Changes 15:43 Impact of Organizational Changes 18:02 Future Goals and Team Empowerment 23:04 Diversity in Team Building 24:03 Challenges of In-Person Interviews 24:21 Finding the Right Leadership Fit 25:16 Overcoming Team Resistance 25:34 Recognizing and Developing Talent 29:06 The Importance of Listening 31:18 Building a Leadership Culture 35:46 Understanding Revenue Cycle 37:32 Lightning Round Q&A 39:45 Job Opportunities at UTMC 42:10 Final Thoughts and Contact Information

    43 min
  9. Willie Brown: These are the Three Cs of Effective RCM Leadership

    06/03/2024

    Willie Brown: These are the Three Cs of Effective RCM Leadership

    Welcome to this episode of the RCM Ladder, where host James Furbush dives deep into career growth for revenue cycle professionals with special guest Willie Brown, VP of Revenue Cycle at Sentara Healthcare. Willie shares his journey from entry-level roles to his current position, emphasizing the importance of compassion, coachability, and consistency. This insightful discussion also covers leadership philosophies, handling the challenges posed by the COVID-19 pandemic, and the critical skills required for success in healthcare reimbursement. Don't miss this episode for valuable leadership lessons and professional development tips. 00:00 Introduction to the RCM Ladder 00:28 Sponsor Shoutout: The Health Exchange 01:25 Meet Willie Brown: VP of Revenue Cycle at Sentara Healthcare 03:23 Willie's Leadership Philosophy: The Three C's 08:02 Navigating Challenges and Achievements in Revenue Cycle 14:57 Personal and Professional Resilience During COVID-19 25:39 Career Growth and Readiness 29:49 Lightning Round and Final Thoughts

    35 min
  10. Bond Ortiz: Building a Future-Ready RCM Team

    06/03/2024

    Bond Ortiz: Building a Future-Ready RCM Team

    In this episode of the RCM Ladder, host James Furbush sits down with Bond Ortiz, Vice President of Revenue Cycle at Bond Orthodontics, to discuss her impressive career in the healthcare revenue cycle management (RCM) space. Bond shares her journey from working as a file clerk in college to holding various roles in different healthcare sectors, including ACOs, behavioral health, and orthodontics. The conversation covers key topics such as the importance of continuous learning, leveraging AI and RPA technologies, building efficient teams, and maintaining revenue integrity. Bond also emphasizes the benefits of a small, engaged team and offers insights into navigating the ever-changing landscape of healthcare reimbursement. Whether you're a seasoned RCM professional or just starting out, this episode provides valuable insights and practical advice for advancing your career in the field. 00:00 Introduction to the RCM Ladder 00:28 Sponsor Shoutout: The Health Exchange 01:25 Meet Bond Ortiz: Career Overview 04:14 The Evolution of RCM and Technology 05:14 The Importance of Learning and Community 08:23 Implementing RPA and AI in RCM 11:59 Managing Teams and Employee Retention 22:17 Navigating Change and Compliance 27:44 Lightning Round 29:11 Closing Remarks and Job Opportunities

    31 min
  11. Ashley Toney: Finding and Filling Needs in Revenue Cycle

    06/03/2024

    Ashley Toney: Finding and Filling Needs in Revenue Cycle

    This episode emphasizes the importance of acknowledging when you don't know something and knowing where to find answers. Key points from Ashley Toney, director of RCM at St. Luke's Hospital, include identifying and addressing patient needs, resolving their concerns creatively while adhering to hospital policies, and ensuring a positive patient experience. The discussion also highlights the necessity of understanding both detailed aspects and the broader goals of the hospital, fostering a unified approach toward healthcare excellence.

    33 min

  12. SEASON 1, EPISODE 1 TRAILER

    The RCM Ladder Trailer

    New show from the host of the Modern Patient Experience, exploring career growth and development within healthcare's revenue cycle management space. Fresh episodes drop at the end of May.

    1 min

Trailer

Ratings & Reviews

5
out of 5
2 Ratings

About

Because most people didn't go to college for revenue cycle, and there's not much of a blueprint for how to grow your career. This show is for everyone working in the industry who want to level up their careers, learn from others who have done it, and get the inside scoop on what it takes to go from manager to vice president. You learn all the skills, tactics, metrics, and advice for how to advance your revenue cycle career told through the front line experts themselves.

Information

  • Creator
    James Furbush, VP Marketing at AccessOne
  • Years Active
    2K
  • Episodes
    12
  • Rating
    Clean
  • Copyright
    © James Furbush, VP Marketing at AccessOne
  • Show Website
    The RCM Ladder